Complaints

This profile includes complaints for Woodman's Food Market, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Woodman's Food Market, Inc. has 19 locations, listed below.

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  Woodman's Food Market, Inc.

  2631 Liberty Ln Janesville, WI 53545-0741

• 

  Woodman's Food Market, Inc.

  1877 Madison Rd Beloit, WI 53511

• 

  Woodman's Food Market, Inc.

  595 N Westhill Blvd Appleton, WI 54914-5780

• 

  Woodman's Food Market, Inc.

  7145 120th Ave Kenosha, WI 53142

• 

  Woodman's Food Market, Inc.

  9515 Highway 16 Onalaska, WI 54650

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2 2023 at 11:04am my girlfriend brought my 2008 Dodge Charger in for an oil change to Woodmans Service station at *********************************** ********, ** ***** Phone# ************. Upon completion the attendant stated to her that before they started he barely touched the oil dipstick and it broke. He had no intention of taking accountability for it or fixing it. He stated to her she could buy a new one at the dealership or parts store and sent her on her way. My 2008 Dodge Charger after that oil change also has a oil leak. I had called the service manager up about the situation and stated the car had no leak before hand and they should be fixing the dipstick. He states they have a picture taken before service that the dipstick is broken. Which i beleive he broke it then took a picture as the handle is still there. The manager has no intentions of fixing it. This service station is the only place I have taken this car for an oil change and they are the only ones touching any parts related to the oil. I have documentation of the oil change prior to this stating no leaks. Also on the documentation of the newest oil change with the broken dipstick they have documented oil inspection before drain is safe. How would they know this if the dipstick was broken before service? Plus between the 2 documentations they have what the drain plug is torqued to previous states 25 ft lbs, recent states 20 ft lbs. All documentation will be provided with this. Thank you

  Business Response

  Date: 04/07/2023

  Following an oil change on his vehicle Mr. ************* contacted our ******** store lube manager regarding his concern.  The lube manager indicated Mr. ************* would need to contact our ******** store manager to initiate a claim.  We have not received any additional contact from Mr. ******************** If he would like to pursue a claim with ********* Mr. ******************* will need to contact our ******** store manager so they may obtain the necessary information and walk Mr. ************* thru the claim process procedures.  Thank you.

  Customer Answer

  Date: 04/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The manager I spoke with never had made that comment to me about making a claim with the store manager. All he stated that these were existing factors but were only brought to our attention after the oil change was done.
  
  Regards,
  
  **********************

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a oil change in January and 3 weeks later my engine blew up. The mechanic indicated that the oil plug came out. It was not tightened well enough thats is why it came out. Woodmans will not take any responsibility for it.

  Business Response

  Date: 03/23/2023

  ********* performed an oil change on this vehicle on 1/5/23.  The vehicle was then driven ***** miles after the oil change.  After ****************** had been completed ********* was contacted for the first time on 3/14/23.  We performed an investigation and could not find any credible evidence linking the vehicle's need for engine repair with the oil change performed on 1/5/23.  As the oil change was not the cause of the need for engine repair the claim was denied.  

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a frequent shopper at Woodman's ******** (********) store, I have tried online ordering for pick-up.On Thursday, 12/29/22, I placed an order for pick-up. Putting away items and checking off my printable order list, I saw that a 16 count of White ****** Cheeseburgers was missing. I contacted ********* ******** to inform them of shortage, and my desire for refund for an item already charged but not received. A "******" was rude, cutting me off in mid-sentence and hung up when I called for 3rd time Saturday, 12/31/22. Her last words were, "You've called twice, I got it, we'll let you know." Click., she hung up. I contacted Corporate in **********, ** and only spoke to a receptionist; understandable with New Years. I did leave a voicemail with someone who the receptionist forwarded me too. This is a $15 box of frozen cheeseburgers, not a $800 big screen television.

  Business Response

  Date: 01/04/2023

  Thank you for using ShopWoodman's.  We're sorry to hear you ran into an issue with your order.  As part of our normal procedures store personnel will investigate to determine if product was not received prior to being able to issue a refund.  After receiving your call on 12/31/22 store personnel began their investigation.  In reviewing camera footage they were able to confirm the White ****** product was scanned and bagged along with other frozen items from the order.  The order was then picked up on 12/29/22.  I hope this information is helpful and thank you again for using ShopWoodman's.  

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]The $12 box of White ****** cheeseburgers may have been bagged, then given to someone else whi is clearly less than honest;

  I paid, didn't receive and someone else did. Corporate's demeanor seems to follow along with ********'s store, no customer service skills at all.

  I demand refund, will continue to tell everyone I know to stay away and will keep writing appropriate reviews for all to see.

  This is not a $800 big screen tv I'm seeking refund for.
  
  Regards,
  
  ***************** Lake

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Downy Unstoppables laundry beads this evening. I attempted to use an online coupon for $2 through the Woodmans app. It did not work and the person at the register told me I had to go to the customer service counter to redeem it. When I got to the customer service counter, ***** was working there. There were two customers ahead of me in line, but ***** continued to have a five minute personal conversation with a longtime male employee while we all had to wait. I explained what I needed and presented the item, my receipt, and a picture of the shelf where I got the item that shows MANY signs indicating that various coupons could be used. She then told me I wasnt being nice enough to her and refused to help me. The next person was presented to me as a manager but no one would give me her name. Then another person they said was a manager, *****, told me she also wouldnt help me use the coupon, even after seeing my evidence. I told them I was going to file this complaint, and they smiled smugly and said go ahead. When I asked for names, they gave me the name of **** as the manager but did not let me speak to *****I want the advertised $2 refunded to me. That is all I had asked for.

  Business Response

  Date: 12/22/2022

  Thank you for shopping at Woodmans.  Were sorry to hear you ran into difficulties with our digital coupon system.  In order to redeem a digital coupon it needs to be selected and saved in your Clipped Offers within the Woodmans app.  Once a coupon has been redeemed it can no longer be used for future purchases.  In looking at your Clipped Offers it does not appear you had a digital coupon that could be used for your 12/20/22 transaction.  If a coupon is not available for use store personnel cannot apply it to a transaction.  We hope this explanation of digital coupon use helps and thank you again for shopping at Woodmans.

  Customer Answer

  Date: 12/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************

   

  The picture of the items on the shelf clearly shows that a discount was available when I bought it. Are you telling me that was not the case? If so, I will be contacting the ********* ************************** to report this clear example of false advertising. That is against the law. I was treated so rudely by your staff that I am willing to keep pursuing this until I have been refunded the $2 indicated on the coupon and on the shelf sign. 
  

  As Im sure you know, Im a longtime frequent customer (and small business owner) and have never had any problems at woodmans until now. Are you really willing to keep this going so you can attempt to keep $2 of MY money and not apologize for how I was treated?  Dishonest, rude business practices dont sit well with me. I treat my customers very well and wouldnt want to lose one because I was willing to be shady enough to keep $2 of their money, as I know this would be the last $2 I would ever make from them. Its a bad financial decision in addition to being okay with your employees treating me this way. Its also going to be something I post about widely and review badly in every possible way, so it will end up being a lot more than the two final dollars youre currently trying to steal from me. 
  

  Your call. I will pursue this. 

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a $150 hold placed on my debit account. This was not money I spent. This hold cause three transacrions to overdraft. The bank charges me a fee of $32 per overdraft. Woodmans gas station costed me $96 in overdraft fees because of their hold, and right before Christmas.

  Business Response

  Date: 12/15/2022

  Thank you for using Woodmans gas station.  Were very sorry to hear about the problems with your debit card account.  For non-prepay gas purchases at the pump, similar to other gas stations, we request a temporary hold of funds on the card holders account.  Prior to the gas being pumped the amount of each individual purchase is unknown and the hold is meant to secure payment for the gas purchase.  Once the gas purchase is completed the hold is immediately removed on Woodmans end.  We have seen varying processing times by different banks to remove the hold on their end.  Some banks are able to process the hold removal immediately whereas other can take several hours.

• Initial Complaint

  Date:08/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered groceries several times in the past two years and now because of a surgery, I'm dependent upon them for food delivery along with other stores. I pay instacart and additional fees for this delivery service. Recently it has come to my attention that the price on the web site and the price in the store vary greatly, they over charge everyone that needs and depends on delivery. When I call to discuss they they were very mean and direct to me saying that's how they pay their drivers. Well, instacart pays for the drivers, not them and the big problem with this is IT IS NOT DISCLOSED ANYWHERE THAT THE ARE CHARING HIGHGER PRICES FOR DELIVERY AND NEEDY, HANDICAPPED ETC PEOPLE

  Business Response

  Date: 09/01/2022

  Thank you for shopping with Woodmans.  Woodmans operates a chain of grocery stores and also provides online grocery shopping via ShopWoodmans and InstaCart.  As stated on the ShopWoodmans website, online pricing may differ from in-store pricing (see attached screen shot).  A statement regarding online versus in-store pricing has continuously been present on the ShopWoodmans site.  InstaCart controls the pricing displayed on their platform.  Thank you. 

• Initial Complaint

  Date:08/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came on for a oil change 8/25/2022 and was in line for over 3 hours. Not to mention when you pulled in the bay they did not start with the next car. They waited to all three bays were full and tha was actually that was actually the last car that pulled in. Due Regarding the temperature, you had to run air conditioning which is more gas. When I address the concern no one seems to care. However this is an ongoing issue. Wait time are extremely long, longer than an actual car dealership. I feel I need to be compensated for my gas or a discounted oil change. I get the higher grade oil change for poor service

  Business Response

  Date: 08/29/2022

  Thank you for using ******************************.  We're sorry to hear you did not enjoy your recent visit to our *************** store.  With the increase in demand for our services we are experiencing longer wait times.  Please stop by our *************** customer service desk and they can provide you with a $10 Woodman's gift card.  Thanks again for using ******************************.