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The Kohler CompanyThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for The Kohler Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.91/5 stars
Average of 58 Customer Reviews
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Review fromJennifer & Stephen E
Date: 10/18/2024
1 starJennifer & Stephen E
Date: 10/18/2024
Worst customer service experience I have ever had. I purchased an Entity tub. After installation, the tub leaked into my kitchen causing damage to the ceiling. We learned the tub drain hole was defective - which Kohler admitted. After almost 2 months, Kohler sent a replacement - with the same exact defect - which Kohler again admitted. I am now told it will take another 6 weeks to get a replacement tub - which will mean Ill be without a functioning tub and shower for 3.5 months. Unacceptable. Do better Kohler.The Kohler Company
Date: 10/21/2024
Thank you for your review. I'm sorry about the experience you have had with your Entity bath. To ensure the reported issue doesn't happen again, we are manually inspecting the bath to ensure it conforms to our specifications. This inspection does take time, but we have requested our team complete the inspection as soon as possible. When the bath has shipped, you will receive tracking updates to your email address.Review fromRobin A
Date: 10/11/2024
4 starsRobin A
Date: 10/11/2024
We have used Kohler sinks every time we've built a house or my husband has built/remodeled a house for others. We discovered a crack in our 7 year old Kohler sink. On July 8, 2024 we called Kohlers 800 number and spoke with Ebony. She requested photos and assured us that we'd hear back from ? and get this problem solved. Since then we placed many calls and emails and still have not heard back from a Kohler rep. BEWARE of terrible customer service.The Kohler Company
Date: 10/14/2024
Thank you for your review, I'm sorry about the response time and cracked sink. Case 06122219 was found under the name David Adams. A free of charge replacement sink order was placed on 10/11/2024 under order number 1027082456.Robin A
Date: 10/17/2024
In Follow up to my 1 star review. I reached out to Kohler again and after photos exchange and ??? Kohler replaced our cracked sink. Feeling very grateful.Review fromMuhammad F
Date: 10/01/2024
1 starMuhammad F
Date: 10/01/2024
So disappointed by Kohler customer service and quality of Purewash E580 bidet seat. It's unused and packed back in the box as new. I would like to return and receive a refund for but got denied. The seat does not meet the standards of size and water pressure. It's priced at $339 on your website. Despite being brand new, the product does not meet the quality standards I associate with Kohler. I have attempted to resolve this issue through your customer service channels but have not received a satisfactory response.The Kohler Company
Date: 10/02/2024
Thank you for your email. I'm sorry you are disappointed with your Purewash E580 bidet seat. After reviewing your customer case ********, I see the record of purchase of the product on 9/17/2024 with order number ********** and an email request for assistance on 10/01/2024. We are happy to help and take your comments and concerns seriously. Please check the inlet water supply filter for debris buildup that can cause low water pressure issues. We can also assist with seat fitment issues over the phone at ************** Monday through Friday 8am-5pm CST.Review fromEleanor B
Date: 09/11/2024
1 starEleanor B
Date: 09/11/2024
I purchased a glass shower door. The item was ordered from Kohler and required an additional payment in Kohler's checkout for shipping via a known carrier. The door needed to be returned. The company would not issue a return label. The Kohler Company does not value its customers. The return policy is unprofessional, neglectful, and unsupportive. It is the commitment to customers that makes a company successful. The Kohler Company ranks extremely low on its ability to provide customer satisfaction.The Kohler Company
Date: 09/12/2024
Thank you for your email. I apologize for your experience and I am happy to assist. I do not see a case file with our customer service team however if you could provide an order number for the item in question, I can determine what we can do to have the product returned. I look forward to your response, we are available M-F 8am-5pm CST toll free **************.Review fromJim W
Date: 09/03/2024
1 starJim W
Date: 09/03/2024
I purchased a Kohler Medicine Cabinet with integrated LED lighting. Kohler refuses to honor the warranty stating that it is the medicine cabinet that failed and their warranty for LED lighting does not apply to Led lighting in a $1200 medicine cabinet. The representative from Kohler was very rude and actually hung up on me, It's almost comical reading Kohler"s replies to the complaints " If there is anything we can do to assist with your Kohler products please let us know, our customer service team is available M-F 8am - 5pm CST." Like that works LOL!I will never install or recommend to my customers Kohler products of any kind.The Kohler Company
Date: 09/12/2024
Thank you for your email. I apologize for the inconvenience of your Kohler Verdera mirror needing service. The warranty on mirrored products is 1 year. I have found your customer case ******** where you reached out to our customer service team noting the cabinet was installed in 2020, it would not qualify for any warranty. We are happy to offer a discount on the needed parts if you choose to purchase directly from customer service. I have advised customer service to apply a 50% discount. We take pride in our customer service so please reach out if you would like to order the door. Thank youReview fromJennifer E
Date: 08/17/2024
1 starJennifer E
Date: 08/17/2024
My husband and I bought the KOHLER Underscore 30-in x 60-in White Acrylic Alcove Soaking Bathtub (Left Drain). When the first one was about to be installed, the installer noticed a manufacturers scuff on the front corner. We then returned the tub and re-ordered another. We did inspect the tub to the best of our ability before the installer came, but when it was removed from the box and tipped sideways, the light highlighted a 4" scratch on the front, bottom right. I am beyond upset. We again are returning yet another tub. This is not a cheap tub, yet it comes boxed without any film protecting it, just four form corners. I expected much more from Kohler. We have wasted countless hours and our project is set back again as we await a replacement. Infuriating.The Kohler Company
Date: 08/19/2024
Thank you for bringing this matter to our attention. I do not see a customer case file for your complaint however we are happy to help. Anytime your product arrives with scratches or other imperfections, we take your comments and concerns very seriously to present to our warehouse and engineering team to improve overall packing and shipping. If there is anything we can do to assist with your Kohler products please let us know. 1-800-456-4537 our customer service team is available M-F 8am - 5pm CST.Review fromKatherine S
Date: 08/08/2024
1 starKatherine S
Date: 08/08/2024
We bought a $2000 medicine cabinet. There are known defects with it. The company wont offer support or help and want us to spend $300 on the same parts to make it work, which will probably fail again. They offered no support or sympathy for a product they manufactured incorrectly. Dont buy kolher, their customer service wasnt good, their product broke. It was a very bad experience.The Kohler Company
Date: 08/15/2024
Thank you for your email, I am sorry to learn of your experience with a medicine cabinet. I have not been able to find a customer file for your situation and I am happy to help. Can you please advise what cabinet you have? If you spoke with customer service they would have created a file under your phone number, would you please provide your phone number or case file number? We look forward to your response.Review fromMPrice
Date: 07/29/2024
4 starsMPrice
Date: 07/29/2024
Initially, I experienced frustration with my Kohler generator due to a delayed part replacement during hurricane season. However, Kohler's response to my concerns was exceptional and changed my perspective entirely.Upon hearing about my issue, Kohler swiftly arranged an inspection within the same week. They then approved a new unit and expedited its shipment. All interactions were professional, and action was taken quickly.This experience has significantly increased my confidence in Kohler's customer service. While the initial delay was concerning, their prompt and thorough resolution demonstrates their commitment to customer satisfaction. I now feel much more at ease about potential future repairs, knowing the quality of their response.Kohler's handling of the situation has restored my faith in their brand. While no product is perfect, it's reassuring to know that Kohler stands behind their products with responsive and effective customer support when needed.The Kohler Company
Date: 07/31/2024
Thank you for your comment. We appreciate your patronage and take great pride in our customer service team.Review fromAngela S
Date: 07/22/2024
2 starsAngela S
Date: 07/22/2024
Unfortunately, Kohler chsnges products and does not keep the same colors or styles in stock for very long, so when a piece malfunctions, it forces you to buy all new fixtures, as you cannot find replacement parts. Kohler was contacted and was not helpful at all to rectify the problem. Despite multiple Kohler products used in my remodel, I will not purchase again.The Kohler Company
Date: 07/23/2024
I apologize for this inconvenience, if you can forward a purchase receipt we will be happy to refund your purchase price as a goodwill gesture. ************************************************************************** your case number is ********.Review fromTheresa W
Date: 07/08/2024
1 starTheresa W
Date: 07/08/2024
In May 2024 I purchased three mid/upper range toilets and accessories online at kohler.com via Rakuten when they/Kohler were offering a special 20% cash back for anything bought online at kohler.com. I have yet to see my 20% rebate in my Rakuten account. I have filed a complaint with ******* and was told to wait 45 days for them to reply. It is well past 45 days and all I and the customer service people at ******* have heard are crickets...... I have provided my Rakuten shopping number (Rakuten Shopping Trip # XXXXX62461) assigned to my Kohler purchase, yet they still refuse to acknowledge that they owe me almost $400.This is blatantly false advertising, and last I heard, illegal. It's so unfortunate, as I always thought of Kohler as having a stellar reputation.The Kohler Company
Date: 07/12/2024
Thank you for your email. I have forwarded this claim to our online order team for support and expect a response shortly with next steps to resolve this matter. Please allow 2-3 business days for contact.
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