We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Producers

The Kohler Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Producers.

Reviews

This profile includes reviews for The Kohler Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Kohler Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.91

    Average of 58 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Deborah M

      Date: 06/21/2024

      Deborah M

      Date: 06/21/2024

      We had three Kohler Bellwether tubs installed in our house being constructed in **********, **. All three tubs were damaged and have surface cracking and rust spots. I have spoken with five individuals at this point. Kohler has agreed it is from a structural defect. I have sent pictures and invoices but have yet to receive a refund for the price of the tubs. Kohler will only pay for the tubs (if I ever see my refund for what I paid for the tubs) but will not pay for the damaged tubs to be removed, tile on the walls and floor to be repaired, or plumbing cost to remove plumbing from the tubs. I will never buy another tub from Kohler. Be wary of their products.

      The Kohler Company

      Date: 06/24/2024

      Thank you for your email. I apologize for the delay in your refund; I am showing it was processed on Friday, June 21, 2024, for $2620.63. Please allow 2-3 business days for the link to arrive at your email address on file. That is the standard protocol for refunds.

    • Thomas M

      Date: 06/21/2024

      Thomas M

      Date: 06/21/2024

      We have encountered ongoing issues with our Kohler generator purchase and required follow up warranty coverage.

      The Kohler Company

      Date: 06/24/2024

      Thank you for your email. Please provide the model number and date of installation or receipt for the product in question. Kohler Company has steam generators or home generators. The information will allow us to connect with the proper team regarding warranty and service.

    • Ruby M.

      Date: 06/18/2024

      Ruby M.

      Date: 06/18/2024

      The electrical panel had a broken part in it that could not be detected until unit was slated for startup. There are storms approaching and I have medical issues that require me to keep the house cool and the refrigerator running. This part was noticeably broken and should have been caught before it was released to companies to sell. We went with a Kohler due to the frustrations that we had from ******** but it seems that Kohler may be just as bad at quality control.

      The Kohler Company

      Date: 06/24/2024

      Thank you for your email. Please provide the model number and date of installation for your Kohler Home Generator, and I will contact the home generators team for assistance.

    • Irina J

      Date: 03/07/2024

      Irina J

      Date: 03/07/2024

      For our renovation we purchased Veil smart toilet directly from Kohler ( through authorized dealer ) . Right from the beginning front wash was not working . We contacted Kohler and they sent someone out to fix it . He supposedly changed the part but it still does not work . One year later toiled started to leak . We contacted Kohler again and they stated that they will send us a part and a video and we should fix it ourselves because there is no one in our area that can come and do it . This from us telling them that there is a leak . Just an amazing way to diagnose a problem to start with . Video that they sent was for installation of the product so no use at all . After I reached them again, they told me to look for a local plumber and they will reimburse us . We found a local plumber that was willing to try . Now Kohler would not reimburse me $380 because receipt not itemized enough and this is only receipt I can get . So, in conclusion , do not buy this product . You will be left with 0 support and $ 6000 pretty flower pot .

      The Kohler Company

      Date: 03/11/2024

      Thank you for submitting your comment I apologize for any inconvenience. The invoice that was submitted for payment did not list what the plumber diagnosed or fixed on this toilet, only that there was an owed amount of $380.00 - A service charge of ****** and a diagnose charge of $271.00 - it does not list any work done or if the issue was resolved. We are happy to stand behind the product however we ask for clarification of what was done. We have an open case file under ******** with notes from your last communication with **** in technical support. I look forward to your response.Jelane

    • Lori K

      Date: 03/06/2024

      Lori K

      Date: 03/06/2024

      DO NOT FALL INTO the Kohler Trap! Our project left us with a huge list of things to finish to even make this bathroom enjoyable. While the sales representative and install guys were very nice and informative - there was a HUGE disconnect from our shower insert measurements to our final shower leaving a 4 inch shortage in the depth of our shower. Not sure where exactly the mistake was made but I'm left with about $4,000 in additional expense for flooring, new baseboard trim and paint - oh and the light they said they could install - nope - need an electrician to do that so cha-ching again! I wouldn't be HALF as upset if I could get someone to call me back - multiple text messages and phone calls - to Kohler AND Homestart - now they want me to sign paper work so everyone can get back - meanwhile I have to figure out how to protect the exposed plywood until I can afford flooring. Never, ever going to fall for the in house sales pressure again! Please thing twice before falling for this gimmick - they won't stand behind their product !

      The Kohler Company

      Date: 03/07/2024

      Thank you for your message. I am sorry to learn of your experience; we are happy to help. I do not see any contact under your name or email to the Kohler customer service team within the last year. Is it possibly under an alternate name? I have also reached out to Homesmart and advised of this experience. Please expect a call from them shortly. We want you to be satisfied with all of your Kohler products and will work with you to resolve this issue. Jelane

    • Shannon O

      Date: 03/01/2024

      Shannon O

      Date: 03/01/2024

      A pair of Kohler representatives came to my elderly fathers house to sell a walk-in shower to him. They made it sound amazing; the highest quality materials, etc. Six months later and the job is still not complete. There was a part missing on one of the shower doors, and they replaced it with a chrome part instead of brushed nickel. The caulking is uneven and looks tacky. Should a luxury shower even have caulking? The parts which hold the fixtures to the wall were not secure and the handle fell off when we turned the shower on. They did not put a foam backing behind the round part that attaches the handle to the wall so water was getting in through the hole in the wall. I feel like my dad got swindled into paying $15,000 for a mediocre job. We are so disappointed in the end result. I wish I could share the pictures.

      The Kohler Company

      Date: 03/04/2024

      *****************************, 

      Thank you for your comment, I am sorry to hear the products installed are not meeting your expectations. 

      Please contact us at your convenience so we can assist with resolution. Toll free **************.

      We look forward to hearing from you.

    • Kevin D

      Date: 02/13/2024

      Kevin D

      Date: 02/13/2024

      Counted on Kohler and they did not come through. Cast Iron kitchen sink warped so bad it had to be caulk goobered into place. Toilet tank mishappen and glazing absent so lid does not fit right. Other two of the same toilet the lids do not fit securely. Really not was they once were.

      The Kohler Company

      Date: 02/14/2024

      I am sorry to hear of your Kohler products not meeting your expectations. We are always willing to stand behind our products.

      I am not showing any interaction with Kohler customer service or our technical team. Can you please advise a phone number or case number so we can assist you further?

      We look forward to your response.

      Jelane

    • Ann Marie D

      Date: 02/07/2024

      Ann Marie D

      Date: 02/07/2024

      Cannot leave ZERO stars, but that is my true review !! I have been waiting over 3 months now for shower trim pieces that were to be delivered by Christmas (11 weeks from order date) Every time I reach out for updates, the date keeps getting pushed out further and further, latest being end of March. Horrible customer service and minimal communication. How does Kohler do business like this and how do they sell products that either they do not have, or cannot produce?

      The Kohler Company

      Date: 02/14/2024

      Thank you for your email. I apologize the parts that were ordered through a Kohler Signature Store have not been received. Can you please provide the order number and we can certainly research what the delay is? We do not have access to outside store accounts without an order number. 

      We look forward to your response.

      Jelane

    • Andy S

      Date: 01/29/2024

      Andy S

      Date: 01/29/2024

      Wanted to say thank you to. Katherine ****** Sherri ***** Daniel ******** ****** ** ********** ***. Couldn't of done it without all of you. Thank you ** *******.

      The Kohler Company

      Date: 02/01/2024

      Thank you for your kind words. We appreciate all of our customers.

    • Curtis M

      Date: 01/25/2024

      Curtis M

      Date: 01/25/2024

      We bought a Kohler bathtub fixture with a single valve control in mid 2021. It started leaking this week which is Jan 2024. I have owned other bath fixtures that lasted years on end before having to be replaced. I won't buy another cheap Kohler product. Kohler Genuine Part GP80088...

      The Kohler Company

      Date: 01/26/2024

      I apologize for this inconvenience and am sorry your Kohler product is not meeting your expectations, please feel free to reach out to our customer service department as your Kohler faucet carries a lifetime warranty for the original owner. 

      Thank you.

      Jelane

    The Kohler Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.