Business Profile
Major Appliance Parts
Genuine Appliance Parts SalesThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
3.52/5 stars
Average of 21 Customer Reviews
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Review fromShawn P
Date: 07/13/2023
1 starShawn P
Date: 07/13/2023
I ordered an ice maker replacement and they sent me one that someone else had already installed, broken and returned. Scam company sells broken, used parts as brand new.Genuine Appliance Parts Sales
Date: 07/14/2023
I have reviewed your order. You placed it on July 11th. it was shipped direct to you by the factory distribution center closest to your location. I do not show that you have attempted to return or resolve this issue, You simply come on here and call the business I have owned for 30+ years and sold over a million parts as "scammers". Since this is a "review" we don't have anything else to add except we refunded this "customer" and have no further comment.Genuine Appliance Parts Sales
Date: 07/20/2023
Upon further review- We cannot understand why we have yet to see any proof whatsoever that this actually took place, we have no record ANYWHERE of you reaching out to us, other than to go on this crusade around the internet to try to slander my life's work. And furthermore, the BBB themselves, who take money from us to take part in mediation, etc, have done nothing other than allow a "customer" to use language that is disparaging, false, and inaccurate and plaster it smack in the middle of my business report.I am retiring in December, after 4 decades of kissing people's behinds and trying to treat the public with honesty and decency. We will not renew our BBB accredited business membership, and in this day and age, where we can get "cancelled" by one person's crusade, frankly I don't care anymore.Yup. He's right... All these years we have just been ripping people off and scamming them. What a world. No chance the BBB will let this response get thru, but here goes... CLICKReview fromKim W
Date: 04/30/2023
1 starKim W
Date: 04/30/2023
I ordered a gasket for my deep freeze. The gasket arrived smudged with fingerprints and flattened. I assumed it was used since it was smudged, flattened and the shipping box had three other previous shipping labels still on it. I attempted to call customer service several times on Monday, no one answered, I did leave a message (no return call). I emailed around 1pm to discuss my concerns and request a prepaid return label since the gasket seemed used to me and I paid for a new one. I was promptly replied to at 1:30pm. An unidentified person proceeded to exclaim their insult, how dare I accuse them of selling used parts. Then they proceeded to explain that I had no idea what I was doing in the most berating fashion, stopping short of calling me stupid. I am appalled at the manner I was written to. This person was very aggressive and should not be interacting with customers. As some cantankerous a**** once told me, "Be sure and educate yourself" in etiquette and customer service before you go answering emails and talking to the public.Genuine Appliance Parts Sales
Date: 05/01/2023
Hi.It appears that you have cop[pied and pasted this same review on several platforms. I am the owner, I am away from the operations because of the health of my spouse of 36 years has taken a turn for the worse. Your review reinforces my belief that it's better to have a customer not get anyone, rather then just "someone". Getting quality help is impossible these days,All I can say as the owner, is that I am responsible. So how can I help here? You don't ask for a specific resolution other than for someone to be disciplined ? Chances are they already have quit or have been let go. We are terribly sorry and I ask that you let me know how you wish to have this issue resolved? If you have found the part elsewhere, say so. I'll refund your money in full. Let me know, you are the boss here.if I am late in responding I apologize.Review fromMichael M.
Date: 04/06/2023
2 starsMichael M.
Date: 04/06/2023
Issues with returns. I purchased a timer for my dryer. Found that the issue was another part and didn't need the timer, so I never opened the package. I paid to return via the post office following the website's instructions. I waited a few weeks and didn't hear anything or receive a refund. So I called and was asked for the shipping number from the carrier, which I had unfortunately lost (note that the tracking number is deleted from the post office's records after 7 days). So this company has my money, and they have a timer to resell, I'm sure they'll find it in their warehouse eventually. I'll admit the order was processed quickly and I received it with no problem, also losing the post office tracking number is on me. But they could have been more helpful.Genuine Appliance Parts Sales
Date: 04/10/2023
Greetings. Like most online merchants, we have a simple returns process and part of that process is that we need proof of your return, because for one, we often do get the old, used part, stuck in the box after they took the new part out and repaired the appliance. So, we kindly ask when people such as yourself claim they did not get credit for a return, all we ask for is some sort of proof of same, like the tracking number that shows it was actually delivered HERE, and also we can inspect the item and issue the refund. We did not treat you any differently than we have been treating our customers for decades.I believe I was the person that spoke to you, I was very polite, and the last discussion that we had was that you said you did have the tracking and you would get back to me. That is the last I have heard up tp this review of yours.We do very much resent your assertion that we would somehow try to find a way to cheat you out of your money, when the fact is, it's the public that steals and defrauds the business community that is the backbone of our great country., not the other way around.Since you are adamant that you did send the part, but somehow the carrier you chose did not retain any of your info or the evasive tracking number that we politely requested from you, we will issue a refund for the cost of the merchandise that you state that you have returned to us and we will consider the matter as closed.Review fromStacy D
Date: 01/28/2023
5 starsStacy D
Date: 01/28/2023
Not only did they save me time and money but a whole lot of stress associated with replacing parts. Sending in the module was easy with their emailed forms. Even had to send it back once but they still treated me with respect and made me feel confident about the work done. If I couldn't get it fixed myself, they even offered to refund my purchase. I never felt as if I was an inconvenience. My oven is now working as expected.Genuine Appliance Parts Sales
Date: 01/30/2023
So glad to hear all has ended well and to your satisfaction. If there any issues with the repair moving forward, please do not hesitate to contact us. Thank you so much for your business, as well as your trust.Review fromRussell P
Date: 12/14/2022
5 starsRussell P
Date: 12/14/2022
Genuine Appliance Parts is a top-notch business that I will certainly use again and recommend to anyone! We have an unusual duel-fuel stove that is now obsolete; parts are no longer available. If we would have had to replace our stove it would have been a nightmare, given that it is a 40" and most stoves are 30", 36" or 48". Would have required kitchen remodeling! These guys repaired the part that we sent to them and returned it quickly and now we have a working oven again. They also came highly recommended by a local repairman who also uses their services to repair parts. In a society of "throw it away and replace it" it is nice to know people will take the time to make things run a little longer..hope we won't need them again, but will contact these guys if we do. Happy Holidays, now we can cook our Thanksgiving turkey a few weeks late!Genuine Appliance Parts Sales
Date: 12/16/2022
Thank you so much for your kind words, they are so much appreciated. Let us know if we can help you with your appliance parts needs in the future!Review fromBrian S
Date: 11/25/2022
5 starsBrian S
Date: 11/25/2022
You guys are terrific. My washing machine pump went south just before all my family arrived for the big day. ( you know how it is, your kids bring their dirty laundry, always when they visit. Anyway, I received my washing machine pump, in 3 days, just before Turkey Day. Thank you so much.
BrianGenuine Appliance Parts Sales
Date: 11/28/2022
Awesome! This time of year the thanks are usually about oven parts. Thanks for the kind words, have a most blessed holiday season!Review fromDarlene Z
Date: 11/20/2022
5 starsDarlene Z
Date: 11/20/2022
Highly Recommend! We were in search of either the replacement lights for our 2016 fridge and freezer [apparently, they go in pairs] or a new fridge. Well Genuine Appliance Parts had the right lights, shipped them quickly and we installed them in 2.5secs. Hopefully that doesn't happen again for another 6 years [insert eye roll here] but if it does, we know what to get and where. They made the "what to get" easy to find as well. Hopefully they read our reviews because they are truly how they get customers!!!Genuine Appliance Parts Sales
Date: 11/21/2022
We assure you that we read these! Thank you so much for posting your review! We so truly appreciate your business...!Review fromAlex G
Date: 11/03/2022
5 starsAlex G
Date: 11/03/2022
I highly recommend Genuine Appliance Parts Sales and would gladly do business with them again. I needed parts for a JennAir glass cooktop so I shopped around online and checked with the more reputable online appliance sites. I not only checked price, but also shipping times and costs, as well as Return policies. Not only did Genuine Appliance Parts Sales have the best prices for the parts I needed, but the shipping time was the quickest and the shipping price was reasonable. Getting them on the phone did take a few attempts, as I had additional questions about the return policy. But once I got Greg on the phone, he was extremely helpful and very pleasant to deal with. He provided me the type of service I would expect from a local shop, but at a much better cost. I ordered the parts on a Friday around midday and by Saturday afternoon the parts had arrived at my house via UPS. I didn't pay for expedited shipping. I'm in Northern California and Greg did say these parts would be shipping from California, but I did not expect them the next day, let alone a Saturday. My appliance repair technician had no problem installing the parts as they came with updated instructions. As I mentioned, I would gladly do service with them again. The website was easy enough to navigate and the parts have accurate descriptions. I found them to have the best prices on all of the parts I needed. And the customer service was first rate. Thanks again Greg!Genuine Appliance Parts Sales
Date: 11/04/2022
You are most welcome sir! I realize it's harder to get through on the phones because of staff issues, but we are trying the best that can to keep things flowing smoothly. Thanks for your business and we hope to hear from you again!Review fromJim S
Date: 10/31/2022
5 starsJim S
Date: 10/31/2022
GAP delivered OEM bearing parts for my whirlpool washing machine at very competitive pricing. Their website does an excellent job in explaining how their pricing works. Parts showed up in two days professionally packaged. Yes, I would recommend GAP. Visit their website and read why their pricing is what it is.Genuine Appliance Parts Sales
Date: 11/01/2022
Thank you so much for understanding the staffing issues. Would have liked to be able to have you pick them up as originally requested, but I am caring for my wife up north and my crew is handing shipments. thank you again!Review fromStephen R
Date: 10/30/2022
5 starsStephen R
Date: 10/30/2022
Ordered a clothes dryer belt for my Fisher Paykel on Thursday about 3 pm. Paid about $17 for 1-3 day shipping. Regular shipping was $10. Belt was on my porch at 1:00 pm on Saturday. Could not have been happier. Thanks you. You have been bookmarked!!!!!Genuine Appliance Parts Sales
Date: 11/01/2022
Thank you for reviewing your experience with GAPS! We appreciate your business and your time.
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