Gasoline
KWIK TRIPThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for KWIK TRIP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 40 Customer Reviews
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Review fromKenneth S
Date: 06/21/2023
1 starKenneth S
Date: 06/21/2023
The new Kwik trip store #**** in ******** has the self checkout stations. I waited in line for 10 minutes to get helped because I wanted tobacco products and I was ignored. There was a worker at the registers completely ignoring me. When he finally asked why I wasnt using self check I explained to him I wanted cigarettes. He then proceeded to tell me that I am too busy to help you and next time I should use self checkout.I thought Kwik trip cared about their customers. It seems like anytime I go to this store the employees are too busy to help a paying customer.KWIK TRIP
Date: 06/26/2023
Kwik Trip representative ******************************* emailed the customer to get more information. ******************** did respond and provided a specific date and time. ******* is working to locate the specific coworker he was working with. Management is having a discussion with the whole store as they cannot pinpoint his specific transaction. ******* also will stop in the store today as well to talk with the coworkers.******* apologized to ******************** and thanked him for this information, and asked if there is was anything I can do for him. She will also will stop in the store today to talk with the coworkers.Review fromJoyce W.
Date: 05/08/2023
1 starJoyce W.
Date: 05/08/2023
Car wash in ******** Wis broke my windshield. Stay away from itKWIK TRIP
Date: 05/23/2023
*************** to ************** May 8, 2023 negative review on the Better Business Bureaus website regarding a claim of windshield damage. The customer had an existing chip in her windshield that expanded when the vehicle went through the carwash operation on April 13, 2023. ************ worked with our representative to resolve the matter. ************ agreed to a goodwill payment of $250 and signed a release agreement dated April 24, 2023 stating that she accepted the offer, would not pursue the matter further, would keep the release agreement confidential and not make disparaging remarks regarding our company. The signed release agreement was received on May 8, 2023 and the payment was mailed to ************ on May 9, 2023.
We would ask that ************ please abide by the terms of the release agreement.
Review fromAddy C
Date: 04/28/2023
1 starAddy C
Date: 04/28/2023
KWIK TRIP
Date: 05/01/2023
I have forwarded this concern to our Food Safety team to respond to the customer.Review fromLaneikwa P
Date: 03/23/2023
1 starLaneikwa P
Date: 03/23/2023
Listen to the reviews people. On top of being way too overpriced, the rewards program and gas card are a JOKE! As stated in previous reviews, if you miss ONE payment there is a $20 fee and your card is shut off without notice, no warning. The fact that you cant use your rewards even is ridiculous because its connected to your account. They will threaten to send your account to collections after missing ONE payment. Its also bull that you dont have access to your account to see what you owe because they block you out. Theyll send you a letter though making you call and wait for a lazy corporate person to finally answer, IF they dont hang up on you. When you do pay, they are very slow at sending your confirmation to confirm your payment and balance. I literally had to email twice to ask for my confirmation and statement saying my account had been closed. I do not trust KwikTrip at all. The employees look miserable as well. Never again will I be a customer at any KT. Not to mention the gas prices are outrageous compared to other gas stations around. They are not worth the hype at all.KWIK TRIP
Date: 03/28/2023
We are very sorry to hear that ********************** is not happy with Kwik Trip in so many aspects. According to our records she had a Kwik Trip credit card and was a participant in our rewards program. On 10/14/21 she spoke with ************ in our credit services department to discuss the credit account and was granted 15 rewards points and the hold was lifted on her account. Im afraid that her credit account was closed in August 2022 due to multiple missed payments and she just remitted payment on her balance on 3/21/22. Like all credit cards, there are terms that must be met in order to qualify and maintain an account. Regarding ************************ concerns with our prices, we are competitive with other convenience stores and our fuel prices are in keeping with State Law. It is important to note that Kwik Trip sells staple products such as milk, eggs and bread at prices that are often lower than neighboring grocery stores. We hope that in the future ********************** will give Kwik Trip another chance to serve her needs. We have over ****** happy coworkers who would love to change her mind.Review fromGloria N
Date: 03/13/2023
1 starGloria N
Date: 03/13/2023
Employees suck@!@ man handled by big blonde at fort atkinson for no reason Should be in jail!KWIK TRIP
Date: 03/21/2023
We are sorry that this guest had an unpleasant experience at one of our stores. The District Manager investigated the October 2022 incident thoroughly and telephoned ****************** at that time to discuss the matter and extended an apology.Review fromNick S
Date: 02/25/2023
1 starNick S
Date: 02/25/2023
I got a KT credit card and after accidentally missing one $20 payment the company threatened to send my account to a collections agencyKWIK TRIP
Date: 02/27/2023
We would be happy to assist ************** with his concerns, however, we do not have a credit card account under that name or email address. Kwik Trip does have policies in place governing the Kwik Rewards Credit card, as well as the Kwik Rewards Loyalty Card. If a guest has an issue or concern with their credit card, we ask them to contact the Kwik Trip ***************** at ************** so they can have a conversation about the options available for them. In addition, if a Kwik Trip guest no longer wants to use the Kwik Rewards Credit or ACH card, they are more than welcome to use the Base Kwik Rewards Loyalty card in order to receive the benefits that this program offers.Review fromThomas W
Date: 02/10/2023
3 starsJust shopped at the world's largest Kwik Trip, in *******, **. This one was fine, but l rarely patronize KT any more because I've had them lie to me too many times. At least twice, I've walked out of a Kwik Trip without my pizza -- AFTER paying for it -- because they didn't have it ready when promised....the same practice they used with OTHER food.Review fromDoug H.
Date: 01/14/2023
1 starDoug H.
Date: 01/14/2023
I had always enjoyed stopping at Kwik Trip because they do have good products despite it literally being the most expensive place anywhere in town to get anything including the prepay Only fuel pumps. I had a rewards card for many years that I would frequently use as well as a Kwik Trip credit card. Turns out, if you pay your bill late, even just a couple of days they will hit you with a $20 late fee! Ok, I get it, a lot of places do that then they can make even More money off you! Well maybe if they didn’t over charge for Everything payments would be more on time! BUT, and people need to be aware of this, if you pay late too often, even though you have a zero balance and owe them Nothing, they WILL without any notice or explanation just cancel your credit card that you owe Nothing on! SO DO NOT THINK Because you are paid in full you will be able to go there and put gas in your car! YOU WILL AUTOMATICALLY BE DECLINED! Not ONLY that, BUT THEY WILL ALSO NOT ALLOW YOU TO USE YOUR REWARD POINTS OR EARN ANY MORE BECAUSE YOU HAVE BEEN 100% BLOCKED ON ALL LEVELS! You just simply no longer exist to them! You will not even be able to log onto your app on your phone and pay cash for anything because your account has been completely revoked! That is the way they will show their gratitude for the thousands and thousands of dollars you spent supporting them! I always knew about the greed, but I didn’t know they would treat their loyal customers like that! So,If you still choose to support them, use extreme caution, because in the end, if you are not PERFECT, they will show their true colors to you!!!KWIK TRIP
Date: 01/19/2023
Kwik Trip does have policies in place governing the Kwik Rewards Credit card, as well as the Kwik Rewards Loyalty Card. If a guest has an issue or concern with their credit card, we ask them to contact the Kwik Trip ***************** at ************** so they can have a conversation about the options available for them. In addition, if a Kwik Trip guest no longer wants to use the Kwik Rewards Credit or ACH card, they are more than welcome to use the Base Kwik Rewards Loyalty card in order to receive the benefits that this program offers.Review fromJames A
Date: 01/10/2023
5 starsJames A
Date: 01/10/2023
Kwik trip in Oak Creek, wi. On Drexel was great. I needed a jump and they were glad to help me. We need people that want to help, which they did. Thanks.KWIK TRIP
Date: 01/31/2023
Thank you for the kind words, *****. You are right, our people are the best and Kwik Trip appreciates all they do for our guests too!Review fromDejan A
Date: 07/30/2022
1 starStore #326 in Janesville WI has a special kind of non human Karen for a manager if she is willing to call the police for trespassing after they have give the store more then 100$.I'm a truck driver and when i want to have my dinner and gas up my truck could move right away because my back was hurting,so the manager at that shift on 07/29 at 9:00pm -10:00 pm decided to abuse her power and call the police on me.Is one thing to take my money and profit from me but another to not be a human being and have no people skills.
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