Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose to redeem my rewards for a $50 and $25 gift card for Sephora. They say it takes 3 days and ur reward will arrive in email. No it arrived in my account after 8 days and was for Ulta not what I chose. Its not their choice to choose who I use my rewards with. I rlgace sent numerous emails with computer generated responses and told oh well give it to someone. Really this is a joke and I want my rewards for Sephora NOT ulta

  Business Response

  Date: 06/27/2023

  Hello! Thank you for reaching out to the Fetch Rewards team!
  
  We have reviewed this user's account activity in question. We have already addressed is user's concerns in previous communications.
  
  We do not show any unauthorized access to this user's account, and we also show that this user did in fact redeem two Ulta Beauty gift cards which were made available for their use on 6/21/2023. All reward redemptions are final. Once a reward is available for use, we are unable to make any changes. All gift cards are subject to a 3-day redemption delay. When the redemption process is started, the reward is held for 3 days, during which our users can cancel the redemption if they so choose. As these rewards are fully processed, these gift cards can not be canceled or exchanged.
  
  For future reference, reward redemptions that are still in the processing stage will have a "Cancel Reward" option that is visible when you tap on the reward in the My Rewards section of the Rewards tab. Tapping on this will cancel the processing of it and refund you the points that were spent on the reward. Kindly note that the option to cancel a reward may not be available for future redemptions.
  
  If you have any further requests for more information on this matter please let us know at **********************************.
  
  Warm regards, The Fetch Rewards Team.

• Initial Complaint

  Date:06/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using this app for quite some time. I've had several problems with the app. I am disabled with my back so it's hard for me to shop in person, so I have to have my groceries delivered, or pick them up, which does not provide a paper receipt. I have a family of 6 at home, so I spend ALOT on groceries every week. I emailed support about not being able to link to my ******* account to upload my ereceipts. They just suggested to troubleshoot, and if that didn't work to keep trying. It never worked and I wasn't about to email again just to be brushed off. I started shopping in person (hard as it was) just to get a paper receipt to scan. I would also add to my grocery list, items that Fetch was offering bonus points on, that I knew my family would eat. I started racking up points then. I recently opened up my own little side business selling Pepsi/Gatorade items at sports events, social events, so I started buying these items in bulk. I have saved up the money for years to be able to start this little side business for myself due to my disability. I use my OWN PERSONAL MONEY to purchase EVERYTHING. So of course I should be rewarded for my purchases. I received points for all of the paper receipts I scanned of my purchases. I only claimed 3 separate gift cards and still had plenty of points left. Then all of a sudden, after emailing the support team because I can't check on the status of my redemption, I get a response telling me that my account has been deactivated due to violating TOS. I now believe that this company is a scam. There's no problem when you only have very few points, but when you start gaining more points, the company puts a stop to it real quick and shuts you down. It's just another gimmick and I know there has to be more to it, especially after reading everyone's else complaints of the same thing happening to them. I'll just wait for the day i get a letter in the mail to be a part of a class action lawsuit that has been filed against them.

  Business Response

  Date: 06/26/2023

  Hello! Thank you for reaching out to the Fetch team.
  
  We love helping user's save by shopping at their favorite places and we were more than happy to take another look at this account.  When taking a look, our team can confirm that this user was submitting receipts that were not from purchases they had made personally.
  
  These types of submissions violate our Terms of Service, which is what led to the deactivation of their account. This user will not be able to receive any outstanding redemptions or create a new account. We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28.
  
  If the user has any questions, we will be happy to answer them at **********************************.
  
  Warm Regards,
  
  The Fetch team

  Customer Answer

  Date: 06/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *********************

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had over ****** rewards points and tried submitting for advertised rewards and they deactivated my account claiming fraud with no proof. They cannot continue to advertise that they give you points to earn rewards and then refuse to pay claiming that they can, at their discretion deactivate an account because they dont want to pay up. This behavior is disgraceful. People spend the money, scan the receipts and they refuse to pay absolutely unprofessional and unethical!

  Business Response

  Date: 06/24/2023

  Hello!
  
  Thank you for reaching out to the Fetch Rewards Team.
  
  Fetch is happy to have the opportunity to give users an easy and fun way to earn rewards for their purchases. We did a manual review of this user's account and have reactivated the user's account. We have reached out directly to the user letting them know about the reversal We will be happy to answer any questions at **********************************.

  Kind Regards,

  The Fetch Team

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I havent used fetch rewards in the last 9 months, but my friend has due to my inactivity, so she had gotten logged into my account. Now ********************** is saying my account is inactive due to fake receipts and also a deletion request when k havent done any of that. They havent been responding to NONE of my emails. Ive filed support tickets and sent 4+ emails, which none has gotten a response to. I really wanted my account to be reactivated, but fetch has been ignoring me and wont respond.

  Business Response

  Date: 06/23/2023

  
  Hello!
  
  Thank you for reaching out to the Fetch team. 
  
  It makes us happy to be able to provide a fun app that helps our users get rewarded for their everyday purchases. While reviewing the user's account, we discovered several fake receipt submissions. This is a direct violation of our Terms of Service (***************************************************). We understand that the user states these submissions were made by another individual, however, all users are responsible for their own accounts. Due to these violations, we will not be able to continue offering our services to this user. If a user tries to fraudulently obtain points, we have no choice but to freeze the account. 
  
  Kind regards,
  
  The Fetch Team

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************************

  I was really hoping to get another account or have my account active, I was hoping there was a way I could possibly get back into my account, since as of now Ive logged out my friend fork my account and its just me using me. I would understand if not but I was really hoping to resolve the issue.

  Business Response

  Date: 06/24/2023

  Hello!
  
  Thank you for reaching out to the Fetch team!
  
  Our team has done an additional review of the user's account and activity and we show that this user submitted multiple fake receipts. Although this user states that their friend is sole responsible for the fake receipts, all users are responsible for their own Fetch accounts. Our team has also found that the first few receipts scan on this account are fake.
  
  This type of activity goes against our Terms of Service. For this reason, this user will remain ******************************** loves to award points to our users who act within our guidelines in our Terms of Service, which can be reviewed here: (******************************************************).
  
  Please refer to line 28 within our Terms of Service.Fetch may take any action in its sole discretion against any activity it deems fraudulent, including terminating an account. This includes but is not limited to, when somebody tries to fraudulently obtain points by submitting counterfeit receipts.
  
  Fetch has the prime goal of providing a fair experience for users to accumulate points and maximize their savings, this is why we have to freeze/deactivate accounts that violate our Terms of Service.I
  

  If you have any further requests for more information on this matter please let us know at **********************************.
  
  Warm regards,
  The Fetch Team.'
  
  

  Business Response

  Date: 06/27/2023

  Hello!
  
  Thank you for reaching out to the Fetch team.It makes us happy to be able to provide a fun app that helps our users get rewarded for their everyday purchases. We did a manual review of  user's account, we have seen multiple fake receipt submissions. This act violates our Terms of Service (***************************************************). We understand that the user states these submissions were made by another individual, however, users are responsible for their own Fetch accounts and because these violations, we will not be able to continue offering our services to this user. If a user tries to fraudulently obtain points, we have no choice but to freeze the account.
  
  Kind regards,
  
  The Fetch Team

  Customer Answer

  Date: 06/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:06/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've paid these scammers close to 10 grand for a 2 pets policy (1 dog, 1 cat) over the course of the past 5 years. Healthy animals, and I thought I was doing the right thing to get them insured for their old days. The maybe 4 claims I did total in 54yrs they declined as the amounts were below their ridiculous minimum. No big deal, I felt it was a bit abusive when I signed, but I agreed to it. Then recently my cat developed kidney disease. Upsetting, but expected for a 17yrs old cat, and a portion of the expensive bills would be covered by Fetch, right? Wrong. They used covid and my inability to match the annual vet visit then (15mths instead of 12mths between 2 visits) to completely decline any claim, blaming that kidney disease on my so-called negligence. But they're still okay to charge me $2000 to cover nothing. I demanded an immediate termination of service bot by email, on their portal, and as they indicated, by calling them (and requesting a callback, which never came). They then proceeded to charge me my annul fee 2 weeks later again. So credit card chargeback and BBB complaint it is. Don't give a cent to these scammers.

  Business Response

  Date: 06/19/2023

  Hello and thank you for contacting Fetch!
  
  We are so sorry for to hear about this! It seems you are attempting to contact a different company. We are Fetch, a mobile app that works by snapping a picture of your receipts and we'll award you points on participating products and offers. You can download our mobile app by visiting Fetch.com to start snapping and earning points!
  
  If there is anything Fetch related that we can assist you with, please reach out to us at **********************************. 
  
  Warm regards, 
  
  The Fetch team 

  Customer Answer

  Date: 06/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 4, 2023, I attempted to redeem points I had been awarded as a result of my receipt submission. I was informed on June 5 that my request had not been honored because I didn't have enough points to fulfill the order when in fact I did; I requested assistance for this issue and was told that my points were deemed invalid for "fraudulent activities" with no explanation of what this actually meant.I challenged this reversal by reminding them that I received no warning beforehand and in fact, had already submitted these receipts to be manually reviewed so that they could add points for missing offers or offers that weren't immediately detected during the initial submission. I have submitted nine separate receipts and they were all corrected without incident; in fact, I have only had one receipt that did come back as "Your receipt was unable to be processed" after one such review. I can only come to the conclusion that these points were "fraudulent" the moment I submitted a redemption request.As of now, any additional contact initiated have resulted in a general form letter which is why I am seeking your intervention. Since I have already had these receipts reviewed and approved manually before redemption and the points were rewarded, I want any restrictions that have been placed on my account removed and the point totals completely restored.

  Business Response

  Date: 06/06/2023

  Our response: 
  
  Hello! Thank you for reaching out to the Fetch Rewards team!
  
  We have reviewed the user's account and activity in question with our team. We show that there are multiple submissions of screenshots that contain receipt details. This activity is not permitted under our Terms of Service. We have since deducted the points from this user's account, this user will also not be able to get these points back. 
  
  Fetch Rewards loves to award points to our users who act within our guidelines in our Terms of Service, which can be reviewed here: (******************************************************).
  
  Fetch Rewards may take any action in its sole discretion against any activity it deems fraudulent, including but not limited to deducting fraudulent points or terminating an account. This includes but is not limited to when somebody tries to fraudulently obtain points. Fetch has the ********** of providing a fair experience for users to accumulate points and maximize their savings, this is why we have to deduct points or freeze/deactivate accounts that violate our Terms of Service.
  
  If you have any further requests for more information on this matter please let us know at **********************************.
  
  Warm regards, The Fetch Rewards Team.

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They have given no reason to justify their unwillingness to return the points that were deducted and to deny my redemption request.  As stated before, there were several reviews of all of the receipts that were submitted before any redemption request was made, reviews that were necessary so that they would know the appropriate amount of points to reward in the first place.  They had no issue with any of my receipts or their contents when determining the point value manually which would completely contradict their explanation that somehow there were only errors found at time of redemption, when previous escalated and manual reviews properly assigned points based on the offers completed.
  
  Regards,
  
  *******************

  Business Response

  Date: 06/19/2023

  Hello and thank you for reaching back out to the Fetch team. We love rewarding our users for shopping at their favorite places!
  
  When taking a closer look at this account, we are able to see that this user has submitted images of a screen in an attempt to gain Fetch points fraudulently. These types of submissions are not valid and led to the removal of points on their Fetch account. We recommend that this user review our Terms of Service (***************************************************) and also (**********************************************************************-Eligible-Receipts) in regards to accepted receipt formats. If the user should have any further questions, we are always available at **********************************.
  
  Warm Regards,
  
  The Fetch team

• Initial Complaint

  Date:05/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the Fetch app, they claim to give customers ****** points for the first time use of Good Rx. I signed up for Good Rx however I was not able to use it because I had private insurance. I did not use Good RX until 5/26/2023 for the first time. I was supposed to get ****** points for this use. However, I was not awarded the points. I have attempted customer service several times but they keep telling me I was awarded the ****** points on 1/1/2022. I checked my rewards balance as they told me to and these points were not awarded on 1/1/2022. There were no points added to my account on 1/1/2022. There were no time periods at all that had ****** points added in one month in the entire time I have had this account. I have provided screen shots of all this information and they still will not believe me or add the points. I have told them they were not looking at the same information I have because there is no evidence of ****** being given at any time. Let alone on 1/1/2022. I would like to have the points added to my account as stated on the Fetch app.

  Business Response

  Date: 06/01/2023

  Hello!

  Thank you for reaching out to the Fetch team!

  We have reviewed the user's account and activity in question with our team. We show that the ****** points for the first-time use of the GoodRX code associated with the user's account, were awarded on 1/1/2022. The screenshots provided within this complaint are summaries of the user's previous receipt scans. The ****** points would not be reflected under the receipt scan history, it would have been reflected as an increase to the user's point total.

  The ****** points from this addition were then used for a $10 Amazon reward redemption, on 1/9/2022. I have attached a screenshot of the ****** points that were added to the user's account on 1/1/2022.

  If you have any further requests for more information on this matter please let us know at **********************************.

  Warm regards, The Fetch Team.

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I do not agree with the Fetch response due to I am able to see my point history as they advised and there is no history of ****** points being awarded.  I have also requested a screenshot of these points being awarded to my account, however, they would not send them.  
  
  Regards,
  
  ************************************

  Business Response

  Date: 06/01/2023

  Hello! Thank you for following up with the Fetch team!

  The ****** points are confirmed to have been awarded on 1/1/2022. We have attached the screenshot previously provided once more of this addition. These points were also used for a $10 Amazon reward redemption on 1/9/2022.

  If you have any further requests for more information on this matter please let us know at **********************************.

  Warm regards, the Fetch team.

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am not able to see the screenshot that Fetch says they provided.  This should have been sent to me when requested.  However, I reject Fetchs response but I will no longer pursue this matter.  They clearly are not going to rectify the situation.  I am no longer willing to be aggravated by this issue.  Thank you for trying. 
  
  Regards,
  
  ************************************

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Fetch to scan receipts and earn rewards. I use my own receipts, as well as some that were given to me by people who didnt need them. I worked hard to earn points and when I reached enough to redeem ********* for a $50 Amazon gift card, I was told my account was deactivated. I complained and asked for them to show me where in their rules I had not followed directions. They didnt show me, just said it was at their discretion. I have read so many complaints about people having this same thing done to them. They dont want to give me credit towards my deserved reward.

  Business Response

  Date: 05/29/2023

  Hello! Thank you for reaching out to the Fetch team! 
  
  We have reviewed the user's account and activity in question with our team. We show that this user submitted multiple receipts that the user did not pay for. This type of activity goes against our Terms of Service. For this reason, this user will remain deactivated.
  
  ******************** loves to award points to our users who act within our guidelines in our Terms of Service, which can be reviewed here: (******************************************************). Please refer to line 28 within our Terms of Service. 
  
  Fetch may take any action in its sole discretion against any activity it deems fraudulent, including terminating an account. This includes but is not limited to, when somebody tries to fraudulently obtain points. Fetch has the ********** of providing a fair experience for users to accumulate points and maximize their savings, this is why we have to freeze/deactivate accounts that violate our Terms of Service.
  
  If you have any further requests for more information on this matter please let us know at **********************************.
  
  Warm regards, The Fetch Team.
  
  

• Initial Complaint

  Date:05/25/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using a app called Fetch Rewards and recently I noticed that my account was acting funny and I emailed them and they said that my account is deactivated and I can no longer use their services and theyre not going into detail about what happened but theyre saying that Ive been using someone elses information which is not true and these points on the app you can use to receive gift cards or money and they arent letting me get access to my gift cards I redeemed or my points . and when I ask for more questions, they just keep sending an automated message and I cannot get to someone I would like to get my app back and be able to use the app and use my gift cards that Ive add on the app. And see why they deactivated my account because what theyre saying in the email which is disclosed does not make any sense and when I ask for the questions they keep sending me the same email over and over and Ive used these services for a long time and for them to take away, my gift card is highly unacceptable and I have read reviews have they done this numerous people and they need to be stopped.

  Business Response

  Date: 05/26/2023

  Hello! Thank you for reaching out to the Fetch team!
  
  Fetch loves to award points to our users for their favorite products so we were happy to take another look at this user's account. After review, we were able to confirm that there were multiple receipt submissions that the user did not pay for and gaining a substantial amount of points. This type of activity goes against our Terms of Service which can be reviewed here: (******************************************************).  This user will remain deactivated and will not be able to create a new account or use our app. If you have any further requests for more information on this matter please let us know at **********************************.
  
  Warm regards, 
  
  The Fetch Team.
  
  

  Customer Answer

  Date: 05/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:05/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they said the receipts werent mine which is false they stole $35 from me shame on them i want my fetch rewards back otherwise i will take them to court mine is *************************** and my moms *********************** they need reactivated and u better pay me my $35 im owed otherwise there will be court order

  Business Response

  Date: 05/20/2023

  Hello!
  
  Thank you for reaching out to the Fetch team.We love helping user's save by shopping at their favorite places and we were more than happy to take a look at this!
  
  When taking a look at this user's account, we can confirm that this user was collecting receipts from purchases they did not make. They also have an additional account with the same activity. This type of activity goes against our Terms of Service, which is what led to the deactivation of their account. This user will not be able to receive any outstanding redemptions or create a new account. We encourage this user to review our Terms of Service with specific regard to Fraudulent Activity, section 28.

  If the user has any questions, we'll be happy to answer them at **********************************.

  Kind Regards, The Fetch Team