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Business Profile

Coupon Services

Fetch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coupon Services.

Reviews

Customer Review Ratings

4.42

Average of 1,470 Customer Reviews

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Review Details

  • Kristen T

    Date: 04/24/2023

    Kristen T

    Date: 04/24/2023

    Nearly impossible to redeem a gift card. So disappointing. Pretty sure its a scam to collect data.

    Fetch

    Date: 05/02/2023

    Hey there *******! We're more than happy to review any issues you might have with redeeming a reward. Please reach out to us at ********************************** if you have any questions or any issues. We're always happy to help!

  • Linda S

    Date: 04/21/2023

    Linda S

    Date: 04/21/2023

    I have begged for help so many times from customer service and I get nothing! I am owed points from purchases and the e receipt feature does not work!! The company needs to honor the offers advertised and stop putting me off!! I am owed 9000 points for an Amazon purchase and 7500 for an Ulta purchase. Make this right Fetch!!

    Fetch

    Date: 05/02/2023

    Hey there *****! The email address that you're using for eReceipts is not an accepted email domain for our eReceipt feature. All eReceipts that are not Amazon or ******* orders are limited to certain email domains. Our iOS users are only able to connect to Gmail and Outlook email address domains for the time being. If you're having issues with your Amazon orders, we're more than happy to review this issue with you further at ***********************************

  • Eileen T

    Date: 04/19/2023

    Eileen T

    Date: 04/19/2023

    Im very disappointed in fetch I can no longer redeem my points. As several others have mentioned I am getting a message saying they can't verify my phone number as it's associated with another account. I have only one account and one phone number. I communicated several times with customer service. Not helpful at all I keep getting the same response that my phone number is associated with another account. I have no number to call to talk with a person . So frustrating

    Fetch

    Date: 05/02/2023

    Hi there! Per our ***************** we only allow one Fetch account per phone number. Once a valid mobile phone number has been verified, you will have access to all of the features Fetch has to offer. Check with family members or friends to ensure that they have not accidentally verified your phone number on their account. We also see that our team provided an alternative for you in one of your recent support tickets. If you have any questions, please let us know at ***********************************

  • Andrew S

    Date: 04/16/2023

    Andrew S

    Date: 04/16/2023

    Constantly missing points that I am owed for products I've purchased. The most common one is Pepsi. They claim 10 points for every $1 spent, but refuse to give me the points. Even after correcting the receipt multiple times. Customer support is no help, and are unknowledgeable about the issues in the programming.

    Fetch

    Date: 04/17/2023

    Hello, ******. While were working to make sure that our software reads all receipts correctly, at times, it may misread an item. The Correct my Receipt feature is the most straightforward way to fix this: help.fetch.com/hc/en-us/articles/************ Should you need help with this, please email us at *********************************** Thanks!

  • Doreen C

    Date: 04/11/2023

    Doreen C

    Date: 04/11/2023

    I use to love Fetch. I have 2 $50.00 gift cards and I am able to redeem points for another $50.00. Unfortunately, I think Fetch has decided to not award gift cards because when I try to redeem them, I get a message saying they can't verify my phone number as it's associated with another account. I have only EVER had one account and one phone number. They offer absolutely no assistance with this. There is nothing you can do as there's no phone number to contact them. This is their way of bailing on you and s******* you! Beware!

    Fetch

    Date: 04/17/2023

    Hello ******! Thank you for contacting Fetch. It looks like the phone number is now verified on your account. If you are still having trouble with redeeming your reward, please connect with us at **********************************. 

  • Jeff K

    Date: 04/07/2023

    Jeff K

    Date: 04/07/2023

    Fetch took 29,000 points from me when I redeemed for a reward they claim I submitted fraudulent receipts at some point but have failed to let me know which ones. But they are completely wrong as I do not submit fake receipts much less know how to do that. Be aware folks!

    Fetch

    Date: 04/10/2023

    Hello, ****. We are not happy when we have to deduct points from an account. However, we must do so if those points are earned by violating our Terms of Service. Please read our Terms of Service so you can build back up those points.

    Jeff K

    Date: 05/08/2023

    Again Fetch stole ****** points from me and claimed I snapped fake receipts, they respond with no evidence what so ever and keep using the same talking points over and over, they will do it again here just wait! Avoid these crooks at all cost

  • Christina L

    Date: 03/28/2023

    Christina L

    Date: 03/28/2023

    Anytime I've had a problem with a receipt not scanning or missing points ( not enough) customer service has been on top of it, helpful, fast and efficient. I really, really think you should know how happy I am to be not dismissed over something small, rather was surprised at the great service I got.

    Fetch

    Date: 04/03/2023

    Hello, *********. Thank you for the kind words. Our support team is always here for you.

  • Jay S

    Date: 03/27/2023

    Jay S

    Date: 03/27/2023

    Bunch of crooks please launch an investigation in to this scamming organization

    Fetch

    Date: 04/03/2023

    Hello, ***. It makes us sad when we have to freeze an account, but when our Terms of Service are violated, unfortunately, we have no choice.

  • Bridget P

    Date: 03/17/2023

    Bridget P

    Date: 03/17/2023

    I Have had FETCH now for a while and Love it . Got $50. Gift now I'm working on the second one . I have never had any trouble . I also like how when you put in your receipts it keeps up with how much you spend and where you spend it . This is a Great App I love it

    Fetch

    Date: 03/20/2023

    ******************. Thank you for taking the time to leave us a review. We are so happy that you are loving your rewards! Happy Fetching!

  • Kari M

    Date: 02/26/2023

    Kari M

    Date: 02/26/2023

    This company is scamming people. I tried to redeem my 50 dollar gift card after earning enough points from buying my infant diapers and they deactivated my account instead. They said I had duplicate receipts but the system literally does not allow you to submit duplicates. It gives no points if you accidently take a second picture. The app constantly was faulty and gave error messages saying try again later. This is not my fault. I earned enough for 100 dollars worth of gift cards. They are false advertising

    Fetch

    Date: 02/27/2023

    Hello, ****. It makes us sad when we have to freeze an account, but when our Terms of Service are violated, unfortunately, we have no choice.

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