Business Profile
Coupon Services
FetchThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
4.42/5 stars
Average of 1,470 Customer Reviews
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Review fromErika B
Date: 02/23/2023
1 starErika B
Date: 02/23/2023
Problem was not solved whatsoever. It's really a shame that I've had this phone with this phone number and this app that I have loved and spread about across my friends only to find out that my phone number has somehow been registered with another account that I have no access to. So because of that I have wasted all of my time Gathering all these points for a reward that I will never receiveFetch
Date: 02/23/2023
Hello, *****! We are so sorry to hear about the trouble with verifying your phone number. Our team has just reached out to you with some more information on what to do next. Please let us know if you have any questions at *********************************** We hope to hear from you soon!Review fromAlisha W
Date: 02/13/2023
1 starAlisha W
Date: 02/13/2023
I stopped using their insurance December 12, 2022… I’ve been in contact with the company numerous times an have not given me any detail of what’s going on and why they’re still payments being processed… anybody that works there just tells me that they have no additional information…. And how convenient is it that they tell me to call back every Friday and they’re close for the weekend …. The company even reassured me that the payment would not be taken out and they put a stop payment immediately on my file ……Unacceptable …..today this company took out another payment, and my account is not even active with them from DECEMBER 12 2022!!!!!!! … I’ve had to make claims with my bank to receive my money back because this company just tells me every time I call them they have no additional information… they don’t know what’s going on, but they know how to take my money out without my permission…. Yesterday I got a notification about updating my payment information which again should not even be asking me because my account MY ACCOUNT IS NOT ACTIVE!!!!! I changed all my banking information with my bank… I even got a brand new card with a totally different number…Fetch still took out another payment today, which has made it impossible for me to pay bills… my bank is now doing a fraud investigation…. I would suggest that everybody think twice about trusting this company. They are not helpful and they take advantage. Even though I have called numerous times and talk to pretty much everybody who works there or not one person has called me back… not one person send me an email about what’s going on… I was very nice and very respectful and the fact that they’re still taking money out of my account is so disgusting… the fact that it asked me to update my banking information and I didn’t and it’s still taking money out of my account shows me that this is not a trustful company… I’m appalled and I wish I never got any insurance with this place..Fetch
Date: 02/20/2023
Hello, ******! We are so sorry for the trouble. However, it sounds like you may be trying to contact a different company. Fetch turns the receipts you snap into points that can be later redeemed for some awesome rewards, and we do not have access you your banking information. We wish you the best of luck!Review fromgaran d
Date: 02/09/2023
1 stargaran d
Date: 02/09/2023
I work for a home, hospice care
A few coworkers and I collect our receipts at the end of the week, and I scan them into my phone into this app, so that we may purchase groceries for residence or any coworkers that are in need.
I read the terms of using Fetch app, and it states that you cannot have more than one account or scan/create fake receipts or scan receipts that aren’t yours. My coworkers are obviously well aware that we are jointly putting together our receipts so that we get to buy groceries for people; but I was not aware that this would cause such an issue for Fetch
I have reached out on multiple occasions to them, and the only thing I receive an email telling me that my account is inactive.
However, my points that were originally there are still in the account. I think it’s only right to at least warn me through the email, that what I was doing was not appropriate, obviously, I was completely unaware that it was or I would have stopped and we could all use separate accounts; we were only doing what was most convenient.
And if giving a warning email isn’t protocol, at least allow us to cash out the points for a gift card for groceries and then allow me to delete the account from my phone.
I have emailed and reached out multiple times without being given the chance to explain the situation and it’s heartbreaking to know that my account shorted so many people groceries that they wouldn’t have to worry about finding a way to purchase.
I just want to know why I was never given a warning or an opportunity to cash out the points that we had already accumulated. I think it’s only right to at least honor the work that we had all put in to get those points and then close my account if they need me to.Fetch
Date: 02/13/2023
Hello, Garan. Your account was deactivated as there was evidence that the receipts submitted were not personally yours. This is a direct violation of our Terms of Service (***************************************************) which is agreed upon during signup. Since the points you obtained were gained fraudulently you will not be able to use the points for redemption. Due to this violation of our Terms of Service, your account has been permanently closed and we are unfortunately no longer able to offer you our services.Review fromCARMEN F.
Date: 01/21/2023
1 starCARMEN F.
Date: 01/21/2023
Duplicate Receipts Would You Please State Which Receipts Are Duplicated? IS Not Fair The Statements That You Are Highlighting. Would You Please Foward This To Your Supervisor, You Have To Listen To My inquiries I just Trying to Redeem Just A $50 Gift Card For 46,300 Points on 01/15/2023 Then Instead of Receive My Gift card on 01/18/2023 You Substract 40,000 Points on My Account You never Gave Me 40,000 Points On A Receipt. Because Your System Is So Smart That Doesn't Let Happend One Time I Purchase The Same Item At The Same Time But The Transactions Are Different That's What The System Are Wrong Same Day Same Hour But Different Transaction I suggest That You FiX This ASAP. OR FETCH DOESN'T HAVE THE FUNDS TO ISSUE MY REWARD? THANK YOU ****** ******Fetch
Date: 01/23/2023
Hola,Gracias por ser un usuario de Fetch.Nos hemos enterado de que ha devuelto repetidamente artculos de marcas participantes despus de haberlos comprado, pero que an recibe el crdito por los puntos otorgados.Este tipo de actividad no est permitida de acuerdo a nuestras condiciones de servicio y, si contina, tu cuenta ser desactivada.CARMEN F.
Date: 01/23/2023
What happend that they deduct me ****** and I didn't return anything that earn ******, if they insist in me returning items just deduct the points that belong to the return and issue the remaining points.For Example on 10/26/2022 i Earn ****** For Buying Ice Cream i Didnt Return Ice Cream You Are Making False Acusations And This Is Punished By Law Now My Balance Is ****** And I Didnt Redeem Any Reward Would You Please Explain All The Facts And Transactions And Be Fair With Your Decisions Thank YouHave A Nice DayReview fromBarbara G
Date: 01/19/2023
1 starBarbara G
Date: 01/19/2023
One of the most frustrating experiences with an app I have ever had. Constantly... I have to reconnect my Walmart account. WHY? Most of the special deals for points do not work right and I have to put in a ticket to get my purchase points. The app reads the receipts incorrectly. I had one this past week that was in French. I get a response from them that it's basically my fault.... bad lighting, poorly scanned receipts. I guess I am too dumb to take a picture of a receipt. I am currently waiting and waiting and waiting for my latest Walmart receipt to process. My Walmart account had to be reconnected (AGAIN) Now that I finally got that done it is taking FOREVER to scan my email for the receipt. It looks like another ticket will be sent in for help. There are a lot of points on this latest receipt that I want credit for. I can't wait to get enough points to cash out for a card so I can delete this aggravating app!Fetch
Date: 01/23/2023
Hello *******! Thank you so much for reaching out to our team. We are so sorry to hear about the ongoing issues with snapping and scanning your receipts. Every time an update is deployed, it may be asking you to reconnect your ******* account. As for the physical receipts, we took a look and we do recommend making sure you are in a space where the receipt is well-lit. Some receipts on this account have a shadow over them which may be causing them to be misread. If you continue to experience snapping and scanning, please do not hesitate to reach out to us at ***********************************Review fromPaul R
Date: 01/17/2023
1 starPaul R
Date: 01/17/2023
Terrible customer service. They deactivate accounts with no warning and do not notify customers of this. I had to reach out to them instead of the other way around. After reading other reviews, it is clear that this is not the first time this has happened. Points and values are arbitrary, and the company has some very scam-like practices.Fetch
Date: 01/23/2023
Hi there, we're happy to take another look at your account! Please reach out to us at account-********************************** with the subject line ******************************************* Review. Thanks!Review fromMegan C
Date: 01/16/2023
5 starsMegan C
Date: 01/16/2023
I have used fetch for quite a while now and have never had any trouble earning or redeeming for rewards. I love the app and have a lot of fun using it and earning points.Fetch
Date: 01/23/2023
Thank you for the kind words. We love helping you save, *****!Review fromJake B
Date: 01/06/2023
1 starJake B
Date: 01/06/2023
Decides out of the blue to increase points needed to cash out gift cards with no acknowledgement of doing said change. 0 warning and now cash that was in fetch is worth %25 less.Fetch
Date: 01/12/2023
Hello, ****! You may have noticed that some rewards now require a different value of points to redeem. We work with gift card providers to give users the best rates possible. We also strive to help you earn points faster by adding new features, such as Daily Reward! Make sure to check it out and contact us at ********************************** with any questions!Review fromMargaret C.
Date: 01/04/2023
1 starMargaret C.
Date: 01/04/2023
They target honest people and award fraudulent people. They are a scam.Fetch
Date: 01/12/2023
Hello, ******. We really dont like freezing anyones account, but we have to do it when our Terms of Service are being violated.Margaret C.
Date: 01/12/2023
Thats ok with me. There is another company that will take my business. Honest business people will get rewarded for more customers.Review fromMichael L
Date: 12/14/2022
1 starMichael L
Date: 12/14/2022
This company is the worst. They lost 2 of 6 packages to me. Said they never got them but I have them being received by them horrible horrible company. And the customer service is even worse Dont use them ever !! Had to pay for everything out of my pocket twiceFetch
Date: 12/15/2022
Hello, *******. We are so sorry to hear about your package! Unfortunately, it sounds like you are looking for (https://fetchpackage.com/) We are wishing you the best of luck!
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