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Average of 110 Customer Reviews
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Review fromMyrta F
Date: 07/06/2025
1 starMyrta F
Date: 07/06/2025
If I can pick zero starts I would. I’ve currently filed for a reimbursement 4 times in about a month. The 3rd time I asked for a manager- got James. After a wasted amount of time I asked James what exactly did I need on the “letter of medical necessity” (since I had already included one). He specifically said doctor needs to add date I started treatment, say I’m still current with treatment and medical codes. Once done that would allow claim to go through for reimbursement. All that was done and new letter submitted last week. I just received another email this weekend- that LMN was not included and claim denied. Either they don’t open the attachments they request or understand what they are doing. However, 2025 has been the worst with taking of monthly employee contributions made and everything being denied. Even when the letters required are included. I DO NOT RECOMMEND you sign up with this company. I plan to finish the year and be done with them.
TASC
Date: 07/15/2025
Hello ***** - We strive to provide a smooth and easy experience with your benefits. Apologies that we have not lived up to that expectation. I have asked a Resolution Specialist to reach out to you after reviewing your claims for reprocessing with the documents on file. We will also review your prior calls for coaching and education opportunities. Look for outreach in the next 48 to 72 hours.TASC
Date: 07/15/2025
Hello ***** - We strive to provide a smooth and easy experience with your benefits. Apologies that we have not lived up to that expectation. I have asked a Resolution Specialist to reach out to you after reviewing your claims for reprocessing with the documents on file. We will also review your prior calls for coaching and education opportunities. Look for outreach in the next 48 to 72 hours.Review fromPaula R
Date: 06/27/2025
1 starabsolutely terrible and unprofessional customer service representatives. Most of the first line representative you get do not sound like they are even stateside in America.
The managers I’ve spoken to should not be called managers as they were unprofessional. The verification I sent them, four different forms from my dentist office and even a phone call from the dentist office, was not enough. I’ll keep my funds and not do business with this company any further because this is too much trouble to even deal with them.Review fromJulie S
Date: 06/25/2025
1 starChanged cards in the middle of the year and left people without access to their money. I had surgery and was on leave and depended on my card for my meds and my new diabetic meter. No access none. Oh we mailed your card two days ago. Well that doesn't help if you don't mail it and receive it before they cut the other one off. Constantly turning in receipts for my drs appointments. I am prescribed folic acid. TASC won't pay the 5.50 for the bottle so I get a script so now the prices goes up to almost 10.00 a bottle. If they would have covered without it was 4.00 less.
One of the worst FSA I have had. Do not recommendReview fromLiping F
Date: 06/25/2025
1 starI came in contact with a bat while traveling in South America and had to have 4 rabies shots as a result. Two of them were done in Peru and I charged to my own credit card. When I submitted the expenses to my TASC card, they rejected them. They wanted the receipts translated which I did. But they rejected again and now asking the original receipt to be in English. I explained that the services were done in Peru and their receipts are in spanish. I was told I won't get reimbursement without getting the original receipts in English. I've called them multiple times and can't seem to get anyone to understand the situation. I'd like to file a complaint against them with BBB.Review fromGENESA G
Date: 06/24/2025
1 starBe advised - Legitimate Claims denied constantly- I am not sure if some one is intentionally denying claims, because you can provided an estimate with a separate payment receipt all with the *** Required Verification Information (per TASC website) highlighted for easy viewing I may add, and still be denied repeatedly for Insufficient Documentation. Customer service is hit or miss depending if they feel like helping. The fact that you have to fight for your hard earned money is ridiculous. If you want frustrations this is for you. I will not be opting in to this FSA plan next year.Review fromLauren L
Date: 06/17/2025
1 starLauren L
Date: 06/17/2025
The worst customer service I have ever encountered. They turned off my card to send out new cards, not upon my request and provided no notice. I got several denials of my card when i tried to use it at the pharmacy, then went through 4 people who all stated my new card would arrive in 7-10 business days as they were issuing new cards, 4 months after the plan started, and would not tell me why. Then I was basically told I was lying, that notification was sent to everyone. I just checked again and no notification was ever sent. Then I got the new card only to have it stop working. I received a verification request for an $8 copay i paid to the pediatrician. I submitted the receipt with the name of the pediatrician and 11 weeks later after my card again got denied received an email that the "documentation was insufficient" This email came after they deactivated my card for not providing documentation. I asked if I could just pay the $8 and was told a request would have to be made and i would receive the information in 7-10 business days. so another 3 plus weeks probably until i can use the card. I got sent to 4 different people, all reading off a script and the worst was the last guy MIke *. He said he cant provide his full name. He talked over me, did not listen to anything i asked and was condescending. I was told that i should have known to look at the subscriber information that I received when signing up to know why my card was not working and what to submit for verification. I have now spent 2 hours on the phone with this horrible company, who provided no assistance and only said I was at fault because I should have known the original card was cancelled, even though I never received notification. And in lack of other words called me a liar.TASC
Date: 06/23/2025
We certainly apologize for the experience you have had. We did try to send several communications to all individual participants and their employers advising that everyone would be receiving new updated cards. We apologize that these did not reach you.We will be reviewing your call history to ensure training and coaching takes place where necessary to avoid the experience you had. We are always striving to improve and take note of your interactions. If there is anything further I can do for you, please email me, Manager of Customer Resolution ************************************************Review fromKathleen D
Date: 06/16/2025
1 starKathleen D
Date: 06/16/2025
I justify one star because they answered the phone and you can't leave 0 starts. I have been enrolled with TASC thru my employer since 2019. The past year has been extremely frustrating to work with them. They send me emails stating additional documents required for a payment that was made with my card and to log in online. I log in and there is no information as to what they want. I have to call customer service. The difficult part of this is the time consuming verification process and every call I have made to a customer service agent I have difficulty understanding the agent due to their accent from another country. Then I am told after submitting the invoice from my provider outlining the procedure cost, the insurance amount allowed, the estimated insurance payment that I will also need to provide the *** from my insurance company. This is from another phone call as the email does not provide the information nor is it provided in my online account. The Doctor's require payment based on estimated insurance. If the insurance pays more they will credit the method of payment. If the insurance pays less which is usually the case, then I get to pay more. I really don't think a provided (Doctor, Dentist, etc) can keep an overpayment. Finally the last straw is that TASC is issuing new cards. Apparently they can not operate with two different cards so they shut off my current card prior to my receiving the new card. I found this out after two transactions were declined. I will share this experience with my employer and will not participate with TASC next year.TASC
Date: 06/23/2025
Hello ********, We are sorry your experience did not match our goal. We are always looking to improve. A review of your calls has been requested for educational and coaching opportunities. Your experience with substantiating claims has been noted for feedback. If there anything further we can assist with, please ask to speak with a supervisor. Thank you.Review fromJason G
Date: 06/04/2025
1 starJason G
Date: 06/04/2025
Im a physician. If I could leave zero stars I would. If youre an employer, do not use this company if at all possible. Ive had nothing but trouble with them since the very beginning of my relationship with them.TASC
Date: 06/05/2025
Hello ***** - Very sorry to hear your experience has not been what we want for our individuals. I have asked a Specialist to review your appeal for consideration. They will reach out to you in 24 to 48 hours.Review fromTami W
Date: 05/30/2025
1 starTami W
Date: 05/30/2025
I would have left zero stars, but not an option. This company lacks customer service. They really only have agent answering the phone. You must go through everything all over each time you call. And sometimes bring them up to speed on what happened on their (TASC's) end. This company no longer provides services (used lightly) to my company. Thank goodness.I received an email stating I could use the funds for anything since there is no longer a "partnership". Tried for 2 months. TASC doesn't have a record of the denials. Convenient, I say. They charged me "maintenance fees" for each month I could not use the card. After 2 months, they finally tell me I could have received a check. Waited almost another month. No check. Called again before they could steal more money. After explaining the the agent the entire story for the umteenth time, she claims I could not use the card THIS TIME because a new card was being issued. Swear they just want more of my money. Latest agent assured me I would receive a check. She wanted my banking information to issue and an electronic one. Uh, no! The paper check will be $10 short, but hopefully done with these folks. Wonder how many others are missing "just $10".TASC
Date: 06/03/2025
Hello ****, We are sorry to hear that we didnt meet your expectation. We have very high expectations at TASC and would love the opportunity to improve. Please email ************************************************************** if there is anything further we can do for you.Review fromAngela C
Date: 05/28/2025
1 starAngela C
Date: 05/28/2025
They have progressively gotten worse over the past few years. They require receipts uploaded for almost every transaction. Their customer service took 6 days to reply and only asked for more details even though it was a clear cut issue. I have asked our HR to find another company. If you are in HR, find a different company!!TASC
Date: 05/30/2025
Hello ******, We are sorry to hear that we didnt meet your expectation. We have very high expectations at TASC and would love the opportunity to improve. A customer Advocate will be reaching out to see how we can be of better service. Thank you.
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