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Average of 110 Customer Reviews
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Review fromRaj P
Date: 05/15/2025
1 starRaj P
Date: 05/15/2025
I have been waiting for TASC to correct my COBRA election form for 10 days. After 3 phone calls and 2 support requests, all they can tell me is that they need another 3-5 days to complete paperwork. TASC recommends that I check their website in 3 - 5 days and open another support request if my paperwork is still not completed.
TASC
Date: 05/19/2025
Hello *** - Apologies to you for the delay. I have sent this request to our resolution team for review and assignment. A Specialist will be reaching out in 24 to 48 hours to assist with confirming the applied subsidy.Review fromJonah S
Date: 05/14/2025
1 starJonah S
Date: 05/14/2025
Called to figure out how to transfer funds from an old parking account into either another account or to take it out as cash. Apparently the money I put in that is no longer used for parking will be "forfeited". The representatives did not seem to understand that it was my money that I put into the account and said it would change my tax bracket if I took out $200 pre tax dollars into my bank. Seriously?? I was given absolutely no notice of these polices before signing up or else I wouldn't have signed up what so ever. After finally being able to talk to the supervisor he was extremely rude and condescending when I was asking him where my money is going. Completely unprofessional, rude, and borderline deceitful. If I am ever offered services through TASC in the future I will absolutely decline. And I would implore others to do the same.TASC
Date: 05/15/2025
Hello - The call history will be reviewed for coaching and training opportunities. We apologize if you had such a negative experience with our call center agents. Unfortunately a pre-tax benefit account cannot be refunded unless through eligible expense requests. This is an IRS regulation, not a TASC policy. Please refer to the Summary Plan Description that you would have received from your employer when you signed up for the benefit.Review fromAngela S
Date: 05/14/2025
1 starAngela S
Date: 05/14/2025
This is the absolute worse company that I have ever delt with! I never had any problems with the other Flex Spending account our business had when paying my bills. They are constantly asking for more information or more details on what procedures I had done at my doctor's office. To me, this is invading my privacy when the bill or forms I send them are clearly coming from a doctor's office and a hospital. I feels like a scam! They have collected a lot of money from me this year and refusing to pay my Medical bills. I am afraid that the hospital is going to turn me over to the Collection Agency and ruin my credit!! I need someone to help me get them to pay my bill with the money they have taken from me!! I will NEVER sign up to use this business again and I will encourage others to do the same.TASC
Date: 05/15/2025
Apologies for the frustration. Thank you for supplying the necessary documentation to allow us to adjudicate your claims. All of your claims through your card transactions have been paid. TASC collects no funds directly from you, the funding comes from your employer. Please call and ask to speak with a supervisor if you are still experiencing issues.Review fromRobert M
Date: 05/13/2025
1 starRobert M
Date: 05/13/2025
***Attention Employers****** DO NOT USE THIS COMPANY!!!!. This company is extremely frustrating to get anything process and paid out for reimbursement. The customer service is horrible and all the employees are over seas so hard to understand. There are must better options to pick for your company DO not put your employees through the mess of dealing with these idiots.TASC
Date: 05/15/2025
Hello - A review will be conducted of your call history for coaching and training opportunities. A resolution request has been concluded by one of our Specialists. We train for and ask for polite and courteous communication. If there are further questions or concerns, please call and ask to speak with a supervisor. Thank you.Review fromJen G
Date: 05/09/2025
1 starJen G
Date: 05/09/2025
I would leave 0 stars if possible!! Absolutely, without a doubt the worst customer service I have ever had the misfortune of dealing with. They stole $500 from me and almost a year later, never saw it again. Regardless of how many requests I put in, how many times I called, no help whatsoever. Every time you call is like the first time because there is zero communication on their part and no one ever knows what's going on. Impossible to speak to a supervisor. They just email you with no return address, no number to call and no help. Regardless of the situation, they will make it your fault and refuse to help.TASC
Date: 05/12/2025
Sincere apologies for the experience you have had. Please contact me directly to understand more about what happened and how we can assist further, I am the Manager of Customer Resolution, ************************************** Thank you.Review fromMisty L
Date: 05/08/2025
1 starMisty L
Date: 05/08/2025
I called in because I went for my annual eye exam and when I went to pay for services including new glasses my card was denied. This was the first time that I was needing to use my card, with money that I have been paying into my FSA account for the last 5 months. I was told that my card had been blocked because there was an issue with my address on file, the numbers were missing. Which was odd since I had obviously received my card at the address listed. I was told that a support ticket had been sent to their financial team to unblock my card, and it would take 1-2 business days to unblock (which I’m sure didn’t take 1-2 days to block; with a click of a button. I asked to speak to a supervisor and was told the same thing that there was nothing that they could do because they did not have a number to call the financial team to escalate the ticket any further, it would take the 1-2 business days to unblock the card. Needless to say, here it is 1-2 business days later and my card was still blocked, so I call back and low and behold a support ticket had not been done at all and miraculously they did not have any log showing where I had called in previously two days before. Once again, they tell me a support ticket will be issued and it will be 1-2 days before I can use my card, I ask once again to speak to a supervisor and they tell me that the only other option is for me to pay it out of pocket and submit a reimbursement claim, which totally nullifies the reason for having the account and a card to utilize the funds. He tells me it is just a convenience for me to have a card. Will this sure as heck is not convenient at all. My convenience now will be helping others to make sure they do not use these services at all and to avoid this headache and hassle from a company that is unwilling to support customers that are utilizing their services. I have screenshots of my call logs to prove I called the company.TASC
Date: 05/09/2025
Apologies for the inconvenience while your address was confirmed. The request to unblock the card was entered in our system on the 8th, and I see it is complete, and your card is active. The benefit was originally a reimbursement only until cards were added as a feature. If you have had to pay out of pocket you may submit the claim manually for reimbursement.Review fromAshley M
Date: 05/03/2025
1 starAshley M
Date: 05/03/2025
This is a company of crooks. My entire HSA balance was removed without any communication or warning whatsoever. I finally got a response to one of my dozens of support requests submitted over the course of a month, and was told I needed to verify my identity. Fine, should've gotten an email regarding this, but whatever. I did as TASC asked, and guess what!! Nearly two months later and I STILL HAVE AN EMPTY ACCOUNT. I finally spoke with a supervisor on 4/24/25 and they promised my funds would be returned by the end of the following week, so by 5/2/25. Thousands of dollars stolen. What a joke.TASC
Date: 05/05/2025
TASC sincerely apologizes for the inconvenience and frustration you've experienced in accessing your benefit account funds. No money has been lost. The funds are held for identity verification. I have assigned a Specialist to contact you directly and assist you in escalating the identity verification for your balance to be restored.Review fromLeah B
Date: 04/21/2025
1 starLeah B
Date: 04/21/2025
Horrible company with horrible customer service. All calls are routed out of the country to people who barely speak English. They denied claims form a medical doctor's office with vague responses. I'm sure my company is paying a lof of money to this company and they are ripping us off. We have no recourse but to come here.TASC
Date: 04/22/2025
Hello **** - Apologies for the negative experience you have had so far. Please email me directly at *********************************************** so I can find your account and assist with your claim requests.Review fromAmanda U
Date: 04/14/2025
1 starAmanda U
Date: 04/14/2025
*** submitted several Support request with no resolution. My employer places my money with this program and I am unable to access. No one is willing to address my concerns in a timely manner. They mention 1-2 day complaint resolution timeline but my concern has been over 2 weeks with no support.TASC
Date: 04/18/2025
Hello ****** - I apologize for the experience you've had trying to resolve your account issue. A Resolution Specialist will be reaching out to you within 48 hours to work through the issue with you directly until it is resolved and confirmed.Review fromCraig H
Date: 04/13/2025
1 starCraig H
Date: 04/13/2025
Avoid using them. They make it extremely difficult to get reimbursed, often denying reimbursement requests with vague reasons why then approving the request when its submitted exactly the same. I've never experienced such a horrible process and company for a healthcare FSA.TASC
Date: 04/15/2025
Hello ***** - Apologies for the difficulty with our service. Enhancements are scheduled for outgoing communications regarding documentation needed to satisfy the *** regulations for Healthcare ***. Claim documentation needs to include date of service, description of service, price for service, and the provider's name. Cash register receipts include the price and description, but do not include name of the patient whom the ** is prescribed for. You may call customer care during business hours for assistance with uploaded necessary documentation to allow your claims to be processed appropriately. Thank you.
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