Reviews
This profile includes reviews for Ridge Top Exteriors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 48 Customer Reviews
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Review fromSherry A
Date: 05/24/2024
4 starsSherry A
Date: 05/24/2024
I would like to have been able to give you a five star rating as the job manager, Nate, and the two different crews were very professional, efficient and courteous. The completed job appears to be top rate. Clean up was diligently pursued. However, the material supplier delivered the wrong order and because delivery wasn’t until 90 minutes after the crew began work my home spent 10 days subject to harsh weather conditions. Had the correct material been received the job would have been done before any bad weather and I wouldn’t have stressed or worried. The poor follow up communication from the supplier and therefore the company wasn’t good. There wasn’t any sense of urgency on the suppliers behalf after being in error. Why it took 10 days to deliver materials from a warehouse 4.5 hours away was never explained. While the majority of the problem was caused by the supplier, it seems the company could have verified the correct shipment prior to beginning the job and should have had some recourse against the supplier for their error and the delay incurred by the homeowner, the crews and the company. Without that major error this would have been a picture perfect experience.
Ridge Top Exteriors, Inc.
Date: 07/21/2024
Thank you for taking the time to provide detailed feedback on your recent experience with our team. We are happy to hear that ****, the job manager, and both crews were professional, efficient, and courteous throughout the project. We are also glad to know that the completed job meets your expectations in terms of quality.We sincerely apologize for the inconvenience caused by the material supplier delivering the wrong order and causing a delay in completing your project. We understand how frustrating it must have been to have your home exposed to harsh weather conditions due to this error. Your feedback regarding poor follow-up communication from the supplier is duly noted, and we will address this internally to ensure better coordination in future projects.We appreciate your understanding of where the majority of the issue stemmed from but acknowledge that there could have been better verification processes in place prior to commencing work. Rest assured, we will take steps to improve our procedures moving forward and explore potential recourse against the supplier for their error.Once again, thank you for sharing your experience with us. Your feedback is invaluable as we strive to provide top-notch service to all our customers. Thank you for choosing us for your project.Review fromElizabeth K
Date: 05/13/2024
5 starsElizabeth K
Date: 05/13/2024
Nate and Luke were very easy to work with and the crew is fast and efficient.Ridge Top Exteriors, Inc.
Date: 07/21/2024
Thank you so much for your kind words! We're happy to hear that ****, ****, and the rest of our crew were able to provide you with a smooth and efficient experience. Your satisfaction is our top priority, and we appreciate your feedback.Review fromJohn K
Date: 05/09/2024
5 starsJohn K
Date: 05/09/2024
Hired Ridge Top Exteriors to completely replace my siding and install three new doors in my house. Nate and new supervisor trainee, Jesse were overseeing the job. Had some problems with the first work crew that started the job and they subsequently were all let go because of lack of production. The new crew showed up the next day and I didn’t have high hopes they’d be any better workers. I couldn’t have been more wrong, They sent the “A” TEAM to my house. That crew of 6 men had my entire two story home completely done by the morning of the next day. My place looks fabulous and I couldn’t be more happy. Nate and Jesse were super helpful in resolving issues, especially with the first work crew and keeping me well informed. Final clean up and walk through after the job was also great. All my neighbors love my “new” house. Big thumbs up to these guys. Thank you, well done.Ridge Top Exteriors, Inc.
Date: 07/21/2024
Thank you for your wonderful feedback! Were thrilled to hear that **** and ***** were able to resolve the initial issues and that the new crew performed exceptionally well. Its fantastic to know that your home looks fabulous and that your neighbors love it too. Your satisfaction is our top priority, and we appreciate your recognition of our team's hard work and dedication.Review fromSara H
Date: 05/07/2024
5 starsSara H
Date: 05/07/2024
Shout out to Shane and Nate! Shane assisted us with the planning of our project and Nate was with us from the beginning, walking us through each step until the job was completed. Nate provided excellent communication throughout the process. His crew was exceptional. They kept the work area clean and did a fantastic job. Thank you!Ridge Top Exteriors, Inc.
Date: 07/21/2024
Thank you for your wonderful feedback! We're tickled to hear that ***** and **** provided you with exceptional service throughout your project. It's great to know that ****'s communication and the crew's dedication to keeping the work area clean made a positive impact on your experience. Your satisfaction is our top priority, and we appreciate you taking the time to recognize their efforts.Review fromRey D
Date: 05/07/2024
5 starsRey D
Date: 05/07/2024
Mike is awesome! He is punctual and professional. He expertly diagnosed the cause of the roof leak and fixed the problem right away! Highly recommended!Ridge Top Exteriors, Inc.
Date: 07/21/2024
Thank you for your wonderful review! Were so happy to hear that **** provided you with punctual and professional service while expertly diagnosing and fixing your roof leak. Your high recommendation means a lot to us, and were glad to know you had such a positive experience.Review fromAlex M
Date: 04/29/2024
5 starsAlex M
Date: 04/29/2024
Luke, Derek and Nate were all great to work with. Job well done.Ridge Top Exteriors, Inc.
Date: 07/21/2024
Thank you for your fantastic review! We're pleased to hear that ****, *****, and **** provided you with great service. Your acknowledgment of their hard work means a lot to us. We strive for excellence, and it's wonderful to know that we delivered a job well done. We appreciate your support.Review fromRobbie G
Date: 04/24/2024
5 starsRobbie G
Date: 04/24/2024
Had storm damage. They were one of the few that could come out right away. From start to finish communication was there and they worked hard. Highly impressed by them and the finished product.Ridge Top Exteriors, Inc.
Date: 07/21/2024
Thank you for your wonderful feedback! We're glad we could respond quickly to your storm damage and provide consistent communication throughout the process. It's great to hear that you are highly impressed with our hard work and the finished product. Your satisfaction is our top priority, and we appreciate your recognition of our efforts.Review fromTiffany A
Date: 04/19/2024
5 starsTiffany A
Date: 04/19/2024
I had a great experience with Ridgetop. They were communicative from start to finish. Even though I found them through my insurance company, I highly recommend.Ridge Top Exteriors, Inc.
Date: 07/21/2024
We're pleased to hear about your positive experience with us! Thank you for recommending Ridgetop, your kind words are greatly appreciated.Review fromSUZANNE C
Date: 03/15/2024
5 starsSUZANNE C
Date: 03/15/2024
Everyone was great . Great job on keeping me informed. Great clean up at end of job They all were great representative of you company.Ridge Top Exteriors, Inc.
Date: 04/01/2024
Thanks so much for the kind words! We're thrilled to hear that you had a positive experience with our team. We always strive to keep our customers informed and provide top-notch service. We'll be sure to pass along your compliments to our hardworking crew. Thanks again for choosing our company!Review fromFrank W
Date: 03/06/2024
5 starsFrank W
Date: 03/06/2024
Great job. Communication was great. Very easy to work withRidge Top Exteriors, Inc.
Date: 04/01/2024
Thanks so much! I'm glad you found the communication smooth and had a positive experience working together. We are grateful that you chose us as your contractor.
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