Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a $539 collections bill on my credit and I have never been to a MEP HEALTH LLC. I dont know what this is from or why. I dont have any hospital bills!

  Business Response

  Date: 08/27/2024

  It appears this compliant is not for our company and is for MEP Health LLC.  We are Madison Emergency Physicians, DBA MEP Health and are located in Madison, ** and not ********.
  

  Please remove this complaint from our account and direct it to MEP Health LLC. 

  For additional questions, please email [email protected]

  *******************************

  Madison Emergency Physicians

  Director of Operations
  

• Initial Complaint

  Date:08/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed for two separate admissions to ******************* in Madison, *********, the most recent for services on 12/01/2023. However, my ******** and supplemental insurance already reimbursed SSM Health as confirmed in calls to their ******************* Then, I contact the provided number for MEP in *********. The first billing was subsequently canceled but not this second billing. After 8 months, MEP has now forward the disputed bill to a collection agency, Americollect, un Manitowoc, **.

  Business Response

  Date: 08/27/2024

  DOS 12/01/23: ******** denied coverage, stating another payer was primary as of 12/28/23. They are now showing as ******** primary. 
  We have submitted the claim to ******** today. I can arrange for someone to call the patient today to explain the denial and provide updated information.
  
  Thanks,
  ***********;*********
  Manager, Client Success
  

• Initial Complaint

  Date:06/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/18/23 I was admitted to ******************* for an emergency visit where I was then billed through their portal for the services of the visit, paid on 2/9/24 in mid-march, I received billing from this business with no proof that insurance had been filed, an improper address that it had been sent to previously, and no details of the charges themselves. After attempting to contact the business multiple times I haven't been able to reach them and am now dealing with a collection agency in Americollect which also cannot seem to pinpoint how the debt came to the point it is at. Would love to say that any part of the process has gone well, but it seems to be a fraudulent charge altogether.

  Business Response

  Date: 06/21/2024

  We're sorry to hear about the billing issue.  Madison Emergency Physicians dba MEP Health contracts with Ventra Health to handle all of our billing. Unfortunately, ****** was unable to locate a patient matching your first and last name.  Could you email me with an invoice number so we can keep digging?  

  *************************** / ******@mep.health

• Initial Complaint

  Date:06/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been billed for $1609. 00 from Madison Emergency Physicians SC 3 times for a 8/28/23 emergency room visit. I've spent several hours on the phone between my insurance, BlueCross BlueShield of Illinois ("BCBS") Madison Emergency Physicians SC, and making the connection through a 3-way call more than once. My maximum out of pocket was met for the 2023 year and BCBS should be paying this invoice. The conversations between the 2 facilities continue to be BCBS wants more information, Madison Emergency Physicians SC says they sent it and aren't getting responses. Even after I connect a person through a 3 way call, one from each company, to get this resolved - no one follows up from either side to get this taken care of. I have extremely good credit, the lack of ability for either company to get this taken care of puts me and my good credit at risk. They do not follow up, nor do they do what they say they will do. This same complaint will be filed on BlueCross Blue Shield of ********. I've been speaking on this with both companies since December 2023 with no results.

  Business Response

  Date: 06/20/2024

  We are so sorry to hear about the billing trouble.  Madison Emergency Physicians dba MEP Health contracts with Ventra Health for our billing needs and I've been in touch with them.  Our rep assured me that the service delivery department sent over medical records to the **** again yesterday and your account is being taken out of collections.  They will have a rep follow up in 30 days to make sure the claim is processing.  If you continue to have trouble, please feel free to reach out to me directly at *************************** / ******@mep.health.

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Better efforts need to be made.  This is approximately the 4th attempt in getting Madison Emergency Physicians and ********** Blue Shield of Illinois to do their job.  More effort than weve sent documentation needs to be made.  The two companies need to 1) assign one person to the job vs assigning someone different every time and giving me a new name and number each time, 2) they need to pick up the telephone and speak to each other,3) they need to follow this through to ensure it doesnt sit with nothing happening only to invoice me 60 days later.
  I have repeatedly been told by Madison Emergency Physicians to ignore invoices, they are working on it, this will not affect my credit yet each time they end up billing me and not state theyve pulled it back from collections.  This should NEVER go to collections.  Former communication with both companies is my concern that their lack of ability to work with each other will affect me credit. 
  I want a weekly update from Madison Emergency Physicians with the communication they are having with ********** Blue Shield of Illinois,and I expect weekly follow up between the two companies, vs just sending off information and then sit and wait.
  
  
  Regards,
  
  *******************

  Business Response

  Date: 07/01/2024

  We will continue to monitor this and provide updates as soon as they are available.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to St. Marys emergency room on October 5th, 2023 and received a bill from SSM health the following November. I received the bill on the 10th and paid my copay on the 14th. They ran the charges through my insurance at the time, **** Health Plan. I owe no money to SSM for that visit. However, I now have received a series of 3 plus bills from Madison Emergency Physicians SC with the account number ******** stating I owe $1117 for that emergency room date of service on the 5th of October. I have contacted SSM health and they assured me my account balance with them is zero but said my services may have contracted out to another entity and to contact them directly. I have called Madison Energency Physcians and was told their system was down and they couldnt help me and to try again next week. I also went into my portal online and updated my insurance information with them as it looked like they billed me with no insurance run.I dont understand why Madison Emergency Physicians is billing me at all and am certain these charges are erroneous. They are now in collection which is very distressing and Id like them to clear the account as I have paid for that visit already with SSM health. Thank you.

  Business Response

  Date: 03/06/2024

  We're sorry to hear about your billing experience.  We partner with Ventra Health to handle billing so we can concentrate on patient care. I've been in contact with our rep there and she has removed your account from collections and rebilled **** for the balance.  

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to resolve a billing issue with Madison Emergency Physicians (MEP) for the better part of a year now. On 2/7/23 my son required emergency services in ********************* (acct **************. MEP filed the claim with our insurance for $576 which was adjusted down to $0. MEP sent us a bill for the $576 (dated 5/10/23). On 5/31/23 I spoke with **** with MEPs billing service (I believe its called Ventra) about the adjusted amount. **** said **** would be reviewed and it would take ***** days and that I did not need to do anything else. Another bill came dated 8/9/23. Again I called on 8/21/23 and explained I had an *** that showed our $576 charge had been adjusted down to $0 by the insurance company. ****** asked me to send a copy of the *** to dr-************************************ which I did that same day. She said it would take up to 60 days for them to review. Another bill came (dated 9/1/23), so on 9/9/23 I resent the *** to dr-************************************. No response. Another bill came (dated 10/17/23) . On 10/26/23 I called again. This time I spoke to *** who said she found the *** I sent and would request payment to post to our account and that an updated statement would be sent or I could call after 30 days. Next a bill came from a collections agency dated 12/12/23 for the $576. What???? I now called my insurance company on 12/27/23. I spoke to a representative that looked at the claim closely and determined that it was denied due to a coding issue. My son was coded as a new patient and apparently he had been to MEP before. The insurance rep arranged a three way call with MEP billing (Ventra). We spoke with ***** who assured us they would handle the coding issue internally and would immediately contact collections that this was being resolved. Around 1/31/24, my son received a robo call from the collections agency asking to please pay $580.02 (they have now tacked on interest). My sons credit score had also dipped. He was very upset!!!! On 2/1/24 I called MEP billing AGAIN!!!! This time I demanded to speak to a supervisor. I was referred to *** (full name ****** I think) who seemed to understand everything I explained to her. She said it was totally their error and the claim had already been recoded. She said she would personally handle resubmitting it and also assured me that collections would be reversed immediately. She took my number and said she would update me no later than the following Wednesday (2/7/24). I asked her for her extension but she said she didnt have one, however I could ask for her when calling ************. I called MEP on 2/5/24 just to follow up and make sure claim was resubmitted. *** said it was submitted to my insurance company on 2/1/24 and collections was said to have been reversed. I checked with my insurance company and the claim had been received but not processed yet. The insurance rep said to make sure they send medical records with the claim or it will be denied so I called MEP and requested that be done. The woman I spoke to (didnt get her name) seemed to do it by a click of a button so I assumed it was done. No update ever came from supervisor *** (******). On 2/7/24 I checked the claims status with my insurance company on line and it was processed, but as a duplicate. I called my insurance and another rep told me it had again been coded incorrectly and therefore denied. Also NO MEDICAL RECORDS WERE SENT!!! Again a three way call with insurance and MEP was initiated. We spoke to **** at MEP who could not locate *** (******) for us so we had to work with ****. **** said she would correctly recode this time (she was even given the correct procedure code by my insurance rep) and would resubmit along with my sons medical records. She was going to also follow all of this up with her supervisor. As of 2/13/24 nothing had been submitted to our insurance. I called insurance and we did another three way call with MEP. We explained to **** this time the situation, gave her the correct code, insurance fax number, and asked that the corrected claim include the patient medical records. She seemed to comprehend and also offered to contact collections again and remind that account was still on hold and also follow up with her supervisor. I called our insurance again on 2/21/23. Still no corrected claim received from MEP. Three way call again between insurance, MEP and me. Spoke to *** who said the recoding could take ***** days. We asked if we could please speak to a supervisor, who again was ***. *** said *** was on a call but that she would return my call later today. Why am I not optimistic?

  Business Response

  Date: 02/23/2024

  We are very sorry to hear about your experience with our billing partner Ventra Health.  I've been in contact with our rep there and she confirmed this morning that she has written off the balance and removed it from collections.  Please accept our apologies for the inconvenience this has caused you.

  Customer Answer

  Date: 02/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I just want to be clear that by written off MEP means that this matter is now closed and no further (corrected) claims will be filed with our insurance and no additional bills, collection or otherwise, will be sent to my son, ***********************.

  
  Regards,
  
  *****************************

  Business Response

  Date: 02/26/2024

  My apologies for any confusion I have caused.  Yes.  Our account rep at Ventra ********************** confirmed that your claim has been closed out and removed from collections.  Please feel free to notify me directly if you experience anything differently.  *************************** /  ******@mep.health.  

  Customer Answer

  Date: 02/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having a horrible billing experience with Madison Emergency Physicians SC, regarding account number *************. I went to the ********************** room at ********************** in *********************, ** on May 29, 2023. I gave the hospital my insurance information. I received a bill dated July 26, 2023 from Madison Emergency Physicians SC for $1686.00. On August 1, 2023 at 8:13 AM, I called their ************ number and spoke to ***** and gave him my insurance information again. Since this was in-network, my insurance paid them the network negotiated rate and sent me a copy of the explanation of benefits (***) that was processed on August 10, 2023. My patient responsibility is zero. However, I received a final notice bill dated October 24, 2023 for $569.00. I called the ************ number on October 30, 2023 at 4:10 PM and spoke to ****. She verified that the patient responsibility was zero for *** ************ and then she put me on hold. After 15 minutes on hold, the call got disconnected. I then called the ************ number again on October 30, 2023 at 4:31 PM and spoke to **** and he told me to send a copy of the *** to dr-********************* I sent the *** by e-mail on October 30, 2023 at 4:37 PM, which shows that the $569.00 was one of the line items in the ***, and that my patient responsibility was zero. I also sent follow-up emails on November 5, 2023 at 2:24 PM and November 10, 2023 at 2:56 PM to see if they had received the ***. I never got a response to any of my e-mails. I received another final notice bill dated January 11, **** for $569.00. I called their ************ number again on January 22, **** at 10:58 AM, and I spoke to Churcha. She said that she will escalate it. She informed me that she will reach out to her supervisor to escalate this issue. On January 24, **** at 10:51 AM, I called again and spoke to ***** from ******* Services. She said that this account is on hold for 60 days while they contact the insurance company. This time she said that there is no way that I can send a copy of the *** to them. They are contacting the insurance company. They would have received this *** when they received the payment from my insurance company, which was in 2023. I asked the representative about following up with me after they contact the insurance company. However, they said that they will NOT follow up with me afterwards. This is horrible customer service by ******************************************************************** SC. I am requesting that they realize that I do not owe them any money and that they stop sending me these erroneous bills. Thank you.

  Business Response

  Date: 02/05/2024

  We are so sorry to hear about your trouble with the billing.  Madison Emergency Physicians dba MEP *************** with ************* to handle all of our billing so that we can concentrate on patient care.  I've been in contact with our rep at ************* and she looked into the problem.  It appears there was a discrepancy between what was originally provided to them and the statement you received. She has assured me that an adjustment was made and your account was closed.  We apologize for the inconvenience. 

  Customer Answer

  Date: 02/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Hopefully, I will not receive any more bills from Madison Emergency Physicians SC for the May 29, 2023 emergency room visit. Madison Emergency Physicians SC may want to review quality control at ************* and reconsider their partnership with *************, since Madison Emergency Physicians SC is saying that ************* was responsible for this problem. Thank you to the Better Business Bureau for resolving this problem quickly. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:01/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint in June 2023 for the same bills and same company. Today I received notice on my credit report that medical bills from this company were submitted to AmeriCorps collection agency two different bills one in the amount of $640 one in the amount of ****x. The insurance company provided documentation showing paid in full for all of the claims from Madison emergency physicians. This information was removed incorrect on June 12 of 2023. These bills are the exact same bills showing on my credit report as of today that were sent to collections, I am requesting a thorough review of My Account. All the documentation that was submitted to them to show paid in full and requesting all of these matters get closed immediately and a response, I asked four different employees for Madison emergency physicians company what the appeal process was and if I could escalate this to higher leadership and was told they had no appeal process and I could nit have them removed while i diluted this .

  Business Response

  Date: 01/17/2024

  Our apologies for any trouble you've had with the billing.  I've forwarded your complaint to our contact at *************.  We partner a third party billing administrator so that we can concentrate on exceptional patient care.  Our contact assured me that she will reach out to you to resolve directly.  Please let us know if that does not resolve the issue.

• Initial Complaint

  Date:11/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-16-2023 I was seen at the *** Health. I received a bill from Madison Emergency Physicians SC on 9/28/2023 for a referring physicians charge of ******** dollars on my account number ************** the provider was *******************, MD and Procedure listed was ***** after my insurance adjustment of ******** I was responsible for ****** which was paid on 10/7/2023 for account **************. I called Madison Emergency Physicians SC and account ************** number has a zero balance.On 11/9/2023 I received another bill from Madison Emergency Physicians SC under a different account number now ************** for the exact same charges on the same day 8-16-2023 for a referring physicians charge of ******** on account ************** the provider was *******************, MD and Procedure listed was ***** This bill was never submitted to insurance as well and after talking to my insurance company they said Madison Emergency Physicians SC is trying to bill the same thing twice under a different account *************************************************************************** SC is trying to double bill this under 2 different account numbers. I tried to straighten this out with them directly but keep getting the run around on the phone. I've called multiple and get the exact same person and you can tell she reads her answers off a script because they are the same answers every time. I have asked to talk to a supervisor or manager and always told they are unavailable.

  Business Response

  Date: 12/11/2023

  Thank you for making us aware of this error.  Our focus at Madison Emergency Physicians is on exceptional patient care.  That is why *********** with an outside vendor to handle our billing.  I have been in contact with ******************* at ******************* about this matter.  It seems there was an error and duplicate charts for your visit were created.  She has adjusted your account to remove the duplicate chart and charge.  Our sincerest apologies for the inconvenience this has created.  If you have further questions about the billing, please feel free to reach out directly to ******************* at *************************** or ************.

• Initial Complaint

  Date:11/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen at St. ***** Hosp in *** on 4/4/23. Part of the services rendered included charges by Madison Emergency Physicians in the amount of $1,600. I have been contacting them about once a month since ****, as they keep sending me a final notice. The issue is they wont send over my medical records to my insurance. My insurance carrier has called them as well. *** spoken with supervisors who promise theyll fax it over, then i call back and nothing has been done. I know eventually this will go to collections and affect my credit score. If you look on ****** reviews there are several complaints with the same issue. Im surprised they even bother with picking up their phones. Its been a huge run around waste of time and i cant get the issue resolved.

  Business Response

  Date: 11/14/2023

  Madison Emergency Physicians dba MEP Health is an independent emergency medicine practice group devoted to serving the communities we work in and we are very sorry to learn about these billing troubles.  We use a third party administrator to facilitate all of our billing and after receiving the notice from the BBB, we reached out to them.  Our partners at Ventra ************** me that they will continue to try to resolve this issue.  It's my understanding that they have already submitted your records several times and that they have talked with you about the ongoing issues with your insurance carrier.  On 11/14/23 they resubmitted your medical records and placed your account on hold.  If you have a dedicated contact at your insurance carrier that I could provide to Ventra, please let me know. 

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  MEP responds to indicate that my insurance carrier is the issue, which is completely false and honestly offensive. Especially when one only needs to visit ****** reviews to witness they are incapable of proper billing. I have called MEP at least 10 times, my insurance has called them, ive called them with my insurance on the line as a conference call. We provided MEP a direct fax to rep ******* (at my insurance) and MEP continues to delay resolution. They submit the same medical claim every time. They do not provide the supporting medical records and they dont amend the claim. They also dont keep track of their phone calls or provide reference numbers. Every follow-up call i make to MEP is met with the same response/excuses. We never got a direct fax # from your insurance, we dont have anyone here with that name (******), no supervisors are available, the records were sent, the request was sent to our correspondence team, allow 30 more dayits an endless run-around on MEPs behalf, with zero documentation or reference call numbers on their end. Even in their response to BBB, where is someone i can directly speak with to resolve this within a reasonable time frame? Its more excuses. If they want to claim they are submitting the proper medical records, but that my insurance isnt receiving them, how about they send them to me instead then? Which ive offered during one of my various calls there. Help me help you at this point. Stop placing blame and provide solutions.

  
  Regards,
  
  *****************************

  Business Response

  Date: 11/15/2023

  Again, we are very sorry for the trouble.  *********** with the billing company *************.  They handle all of our billing so that we can concentrate on patient care.  Your complaint to the BBB was the first time MEP was made aware of this issue as all of your previous communications were with the billing company *************.  Please understand that now that MEP is aware, we are doing what we can to remedy the situation, but we do not have the details of your claim.  Please contact ******************* at *******************.  Her direct line is ************ and her email is ************************************.  She will be happy to review this situation in greater detail.  

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  **** responded to my inquiry and provided no assistance. Her response was that the medical records have been sent to my insurance provider several times and that my insurance is not processing them. Once again, this excuse is not a resolution. You can send me the medical records and the amended claim and then i will take care of dealing with my insurance. 
  
  Regards,
  
  *****************************