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Business Profile

Specialists

MEP Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialists.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/26/2023 for referring physician charge of ******** which was not submitted to my insurance correctly. I received a bill from Madison Emergency Physicians SC and thought I had to pay this. I paid this bill on 5-15-2023 with my credit card. I then contacted my insurance provider and they never received the claim from Madison Emergency Physicians SC. The insurance company contacted Madison Emergency Physicians SC to submit the claim which they did. The insurance company sent payment to Madison Emergency Physicians SC. My account now has a credit of ******** which I have not received back. I call Madison Emergency Physicians SC and was told that it takes them ***** days to process a credit back towards my credit card. I called again today 8/11/2023 and was now told they do not credit back credit cards. I will have to wait ***** days for them to issue a check to send out to me. At this point they are just giving me the run around. My insurance paid what I was responsible for and my account has a credit of ******** on it but can not get this refunded.

  • Initial Complaint

    Date:06/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Service 12/01/2022- Account Number :**************- Amount$**********/02/**************************************** ***********/24/**************************************** $640.00 Total Bill $ ******* SSM Emergency Room ***************** I had full medical coverage through network health at the time of service . I started receiving bills and I was told It had to be resubmitted . I received bills from January 2023 through June 2023. I had called weekly to Madison Emergency Physicians and they informed me they were paid in full . I received a bill from a collection collections today informing me the bills were never submitted to. I called and tried to resolve this over 16 times without a resolutions.

  • Initial Complaint

    Date:04/15/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Madison Emergency Physicians billing department fails to properly submit claims to insurance. The first occurance of this was resolved when they actually submitted to my insurance. The current issue rests in that they have billed my insurance for a balance and my insurance paid out the bill due (verifiable through EOB and insurance help line) but the billing department refuses to clear my balance. At this point, I have provided everything to them regarding the check that was sent to them from my insurer and yet my ************** to remain unpaid. I am concerned that their failure to properly manage billing will result in being sent to collections fraudulently.

    Business Response

    Date: 05/02/2023

    Our third party billing partner confirmed on 5/2/2023 that they have applied the payment and cleared the balance after identifying an issue with the bank lockbox.  We are committed to providing the best service for our patients and apologize for the error and inconvenience.

    Customer Answer

    Date: 05/02/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 17 and 18th I went to the emergency room and then billed after insurance by Madison Emergency Physicians two bills each costing $25. Which I then payed and they cashed both checks check # **** and # **** both in the amount of $25 equaling $50. Now Madison Emergency Physicians has sent the $50 to a collection agency. Even though I have on multiple occasions shown proof of payment then being told by representative ******************************* of Madison Emergency physicians that pictured cleared checks are not proof enough of payment!We should not pay twice from poor record keeping and bad business by Madison Emergency Physicians.

    Business Response

    Date: 05/02/2023

    Our third party billing partner confirmed on 5/2/2023 that they have applied the payment and cleared the collections after identifying an issue with the bank lockbox.  We are committed to providing the best service for our patients and apologize for the error and inconvenience.

    Customer Answer

    Date: 05/02/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************************

  • Initial Complaint

    Date:12/22/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Each time that I have a bill from Madison Emergency Physicians it is not submitted to my insurance company. I have to call each time and give my insurance information for them to submit the bill. THEN....once they submit it...it is ALWAYS denied by my insurance company because Madison Emergency Physicians does not code the services correctly. It has been an epic waste of my time and money. I am afraid that they are ripping people off because people get so frustrated that they just pay the bill. This is not okay. This company needs to make some MAJOR changes. In addition, to this recurring problem, I filed a HIPPA complaint against them because they sent about 10 other patient's bills to my address. This is a terrible company. I am truly sorry if you have to deal with them. I have wasted about 7 days of my life on the phone with them.

MEP Health is NOT a BBB Accredited Business.

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