Complaints

This profile includes complaints for TDS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TDS has 52 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TDS

  525 Junction Rd Madison, WI 53717-2152

• 

  TDS

  1134 Gibbons Hwy The Summit Wilton, NH 03086

• 

  TDS

  20 Bean Rd Warner, NH 03278

• 

  TDS

  512 120th Ave Holland, MI 49424

• 

  TDS

  PO Box 331 Linden, IN 47955-0331

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a $200 **** giftcard when I signed up for TDS internet services as a new customer. The date of the contract was 11/20/24. I have not received this promotion which is listed in my contract, or any information on when I should expect to receive it. I have attempted several times and ways to contact the company with my request for more information, including emailing the local sales representative but I either get no response or directed by customer service to someone else who does not respond. I have filled out the online form, contact customer service by phone, filled out a customer survey, and reached out to the direct sales representative.

  Business Response

  Date: 03/20/2025

   Due to a clerical error, the $200.00 Gift Card was missed on her original order.  TDS has ordered the gift card and **************** will be receiving that card by email.  We expect the arrival approximately 4 to 6 weeks for delivery.  We apologize for any inconvenience.  Thank you

• Initial Complaint

  Date:03/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, Mar. 1st, I contacted TDS to cancel my phone service. At that time, I was told it would be terminated on Monday. As of today, Wednesday, it is still active. I decided to cancel all service with TDS including internet. When I called today to cancel, the lady on the phone asked me why I wanted to cancel. I told her I had a better rate with another company. When she asked with whom and how much, I declined to let her prod into my business. She proceeded to tell me that because they have an "outstanding request" to cancel the phone, I can't cancel the internet now. I demanded to speak to a supervisor or to have my request escalated. She put me on hold then came back with the same story. She finally changed it to I'd have to wait another 24 hours, THEN call back and ask for the internet and phone to be canceled. This is absolutely ridiculous. I'm being held hostage by TDS.

  Business Response

  Date: 03/07/2025

  A disconnect order has been submitted with a due date of 3/5/25 for Mr. ******** We do apologize for the misinformation; we have provided additional coaching to our associate. All services have been disconnected and there is no equipment to return, his final billing dated 3/25/25 will be sent by mail. Again, we apologize for the incorrect information. Thank you

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My internet service was cut off because one of there workers did something to my line outside while working. I work from home and lost work hours because TDS refused to send someone to my house to fix the issue now they are still charging me $167.45 and I want part off that written off I tried making a payment today on their stupid phone line and keep getting dropped!,, terrible customer service

  Business Response

  Date: 03/04/2025

  We have reviewed Ms. ****** billing, she had a past due account balance on her November 22, 2024, her November bill dates were from 11/22 to 12/21/24. Ms. ***** contacted TDS 12/16/24 to disconnect her service. TDS applied a one time credit of $25.32 for her outage. That credit is applied to her final bill dated 1/22/25. The total amount due to TDS is $167.45 and is correct, this covers her service from 11/22/24 through 12/21/24. TDS has shipped out a return materials box for Ms. ***** to return all of the TDS equipment.We apologize for any inconvenience. Thank you

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

   

  what about the time I lost because I couldnt work my job during the outage which was not my fault . I lost my internet around 2 on Friday while their workers were working next door to me . I call Friday and Saturday and they wouldnt send anyone to my home until Monday morning which was a simple fix!!! I lost hours of work time was transferred multiple times and treated with complete disrespect from their customer service and a supervisor!!! Im  asking for this bill to be reduced! 
  
  Regards,
  
  ******** *****

  Business Response

  Date: 03/05/2025

  We do apologize for the inconvenience, Ms.Titel did receive credit for her outage that was applied to her bill dated 1/22/25 in the amount of $25.32, we have added an additional one time credit to her final account in the amount of $25.00, this will reflect on her bill dated 3/22/25, for the days that she was out of service. Her Ticket dated 12/14/24 was closed on 12/16/24. Again, we do apologize for the inconvenience. Thank you
  

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to resolve a billing/install issue for two years and TDS has rendered frankly insulting and appaling customer service. The install date of December 7 2022 resulted in no visit, no contact and no install, but the install and account charges began and have continued since. My efforts to straighten this out or even get a clear explanation have come to naught, even after calling repeatedly and sending in multiple extremely negative customer surveys. To be clear- there was no installation, there is not now and never has been internet service and the *** modem I was eventually sent came with a broken AC adapter and won't connect even with a working AC adapter. Attempts over the phone are uniformly frustrating, as their internal phone directory either does not connect where they say or the people who do answer cannot do anything or even quite comprehend what I want to do. This continuing nonsense has led to several day-to-day interactions where I dissuaded a potential customer from dealing with ******************** to save themselves the bother. Regardless, I've continued to pay our phone bill, the one service we actually do have and have no complaints about. The only reliable contact I am able to make with TDS is their billing department pestering me at odd hours when I don't pay the bill on time. Let me be straightforward- I am no longer interested in TDS Internet service, having in the meantime obtained a reliable and excellent connection through another service, and would appreciate immediate redress.

  Business Response

  Date: 03/05/2025

  Our supervisor contacted Mr. **** ***********, an authorized person on the account. They reviewed the service, disconnect of the internet and billing. Also Mr. *********** was advised of equipment return and a return material will be provided. We do apologize for the inconvenience.  Thank you

  Customer Answer

  Date: 03/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *** ***********
  

• Initial Complaint

  Date:02/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late August/early September 2024, I received a bill from TDS Telecom with a noticeable change in monthly charge. I checked my online statement and noticed that a charge for DISH service had been added to my bill. I did not request a **** account, nor did I authorize a DISH account to be added. I call customer service at ******************** multiple times at the beginning of September 2024 to try and have someone to take off the erroneous charge and every time I would be referred over to a DISH agent. The DISH agent could not pull up any account in my name, because one did not exist and then they would tell me to call TDS back. After a couple days of this back and forth and no one at TDS or DISH being able to help me, I finally called TDS back and just spoke with a customer service representative and told her to cancel all my services, since no one could help me with removing a charge that had been done in error. She was apologetic and helpful and stated that she canceled out the account and that I should not receive any further bills. I have not gotten any correspondence by email or mail from TDS since 9/9/2024. Today, I received an email from The ***************** stating that my unpaid balance with TDS of $506.82 had been turned over to collections, which has totally floored me. I was under the impression there was no balance due on the account because it was canceled before another billing cycle started and the erroneous bill that was to be due in September was no where near that charge that has been submitted to The *****************. I cannot access my account online anymore to see why there is any sort of balance in my name, because the account has been canceled and online account access has been suspended. I do not believe that I owe this amount to the collections agency, nor to I appreciate being turned over to a collections agency when I received NO COMMUNICATION in any form stating that there was any balance remaining after the cancellation took place!

  Business Response

  Date: 02/18/2025

  TDS did review Ms. ********* account and the Dish bundle. Dish was bundled to the incorrect account. ******************** removed the collections request and the amount of $506.82. Ms. ******** has a zero balance with TDS. We apologize for this misunderstanding, and we have provided coaching so that this error does not happen again. Thank you

  Customer Answer

  Date: 02/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I followed all steps as instructed to close the account including mailing back ALL of the junk equipment. I am now being billed $100 plus fees and they are saying I did not mail it back. This is absolutely untrue. The home was completely empty upon move out with all equipment sent back with bubble wrap.

  Business Response

  Date: 02/19/2025

  Our records indicate that Ms. ********* was assigned 3 set top boxes for her TV service. Our warehouse only received 2 of the boxes back and missing is Serial number ************, model number ********.  **************** can return that box, TDS will be glad to credit the charges from her billing.  We apologize for the inconvenience.  Thank you

• Initial Complaint

  Date:02/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the morning of 2/7/2025 my internet had stopped working. I called into TDS support for assistance. They proceeded to tell me on 2/4/2025 someone called into TDS support stating it was me and that I was moving from my residence and needed to cancel service. I told the TDS **** thats false information and I am not moving and I want my services restored immediately. I asked why I was never notified of this cancelation, since I request all account changes to have an email notification for security purposes. I never received communication or an email from this supposed 2/4/2025 cancelation and I asked how they could just allow this to happen when I have my direct phone number and pin set up on my account for security. When I asked whose number called in to make this change from the 2/4/2025 call, TDS said they dont know the number. This is not true, as all customer service phone system track calls and incoming numbers. Ive worked in a call center before and phone system are capable of that. This was fraud on my account and ******************** isnt taking this seriously. I want this looked into! Ive been a faithful customer, never a late payment and they allow this to happen?! I want my account restored immediately because I work from home and this impacted my ability to work and I had to purchase an **** hotspot to work today 2/7/2025 because of this that I want TDS to pay for since they cant just turn my internet back on.again not acceptable. If this doesnt get corrected and my account restored to its original speed and cost by Monday 2/10/2025 so I can work, Ill be pursuing additional legal action with my attorney for the fraud and lack of ability and security TDS took on my account. This is unacceptable and Id never wish this on anyone. Make this right TDS.

  Business Response

  Date: 02/10/2025

  Our supervisor reviewed calls from 2/7/25. A human error occurred resulting in Mr. ********** account being disconnected in error. TDS has restored his service and a credit was applied. There was no breach of security,just a transposed number. We have provided additional training to our advisor.We do apologize for any inconvenience and misunderstanding. Thank you

  Customer Answer

  Date: 02/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********
  

• Initial Complaint

  Date:02/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this service for a few years and last year I had found out my soon to be ex-husband was ****** his adopted daughter's, my daughters, after that I had sulfuric acid spilt on my legs and went through many surgeries then later that year I had to have a tooth removed because he broke my back tooth and the abscess was going into my the bone of my bottom jaw, I to my ear and down into my throat, I had to another emergency surgery and they had a tube in my jaw to drain the abscess which lead to my job letting me go, i have been looking for work but has been challenging. I called TDS yesterday 2/4/2025 to make a payment plan set up and the lady said I can pay on the first of March and wouldn't be shut off but they still shut me off and refuses to set up a payment plan with me when I am in college online and need to go on tonight for some work but they would rather fight with me and tell me that what has happened that has lead to this is not a valid reason when I didn't want to be rushed into the hospital for surgery, I didn't have a choice

  Business Response

  Date: 02/07/2025

  Our supervisor reviewed Ms. ********* call on 2/3/25 and our supervisor contacted Ms. ******** concerning her account.They created a Deferred payment plan that was agreeable to Ms. ******** and worked with TDSs requirements.  ********************* will be restored, and she understands her payment due dates. We apologize for the misunderstanding and for any inconvenience.  Thank you

• Initial Complaint

  Date:02/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tds customer for over 30 years. My bill has steadily increased over these years.I have a landline that I am charged currently $31.99..this includes a $10.00 curtesy credit because I had called and emailed about my landline price.If you go online to TDS website and view the availability of landline packages, you can get basic for $19.99 or the unlimited for $24.99I asked for one of those price points but was given a 12 mo. curtesy credit which expires on Dec 1.If Im getting this $10 credit, does that mean my phone plan is *****? When online they only offer $19.99 or $24.99??Ive gone round and round with them on this.

  Business Response

  Date: 02/05/2025

  Ms. ************ does have a bundle package with TDS, including a Price for Life promotional rate on her data service that TDS no longer offers on that bundle. If she were to remove her voice service, she would forfeit the special pricing on her data for $24.95. We do offer other plans and packages but per the agreement for her current plan, any change dissolves the special rate. Therefore, as a courtesy for a long-time customer, ******************** offered a credit to help with her phone cost. Our credits are recurring for 12 months, and we ask each customer to contact ******************** to review products and services. We welcome *************** to contact TDS at ************ for a full account review to see if she would like to update her account. We appreciate her business, and we are sorry for any inconvenience.  Thank you

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [this doesnt answer my question. If I have a bundle package how can the price keep increasing? Im being told I can give up my package for a more expensive package ? This is still not making sense to me.

  Sounds like its an accounting numbers game.
  I have a price for life for the internet but my phone price continues to increase. Again, the offered phone plans I see are not what Im getting charged, unless Im reading the plans wrong.

  The offered plans I see are $19.99 or $24.99. What phone plan do I have?

  it appears to be a $35 plan?

  
  Regards,
  
  ****** ************

  Business Response

  Date: 02/06/2025

  Ms. ************ does have bundled service with TDS, including voice service and data service. The package that she signed up with gave her a price for life on the data pricing only, not on her phone.With the phone package, she was able to lock the data pricing in, for life.  The phone pricing is not on Price for life,but that package gave her the option to lock in the data pricing.  Again, we no longer offer that plan and would be more than happy to review other options, including reducing her phone package,but any change to the voice or the data package would result in price change for her entire bundle, losing the Price for Life option. The promotion at the time Ms. ************ locked in this price on her data was for a limited time and was contingent on having our 3 Star voice plan. TDS has had a price increase over the years on our Star voice service and of course taxes and governmental fees could have increased as well, resulting in a bill increase. Again, TDS has added a courtesy credit to reduce her billing and enable her to keep her locked in Data rate.  We offer several new voice plans but unfortunately, we no longer offer our DSL on a price for life. *************** can contact TDS at ************ and we can review our newest phone plans and our newest data options to go along with the new phone plans and we can see which works best for her. Again, our apologies for the misunderstanding.  Thank you

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally paid TDS $10,058.34 on November *******. I had set up the payment through Bill *** at my *********************. I had tried to stop the payment through the Bill *** when I noticed it, but the payment had already gone through. I immediately called TDS to request a refund to the bank. They told me the refund had to be issued as a check and that it would take 4-6 weeks. I still had not received the check in 6 weeks, so I called again, and TDS agent said it would take two to three months. I waited until after the holidays, and called again and asked for a supervisor. She said there was a problem in accounting but the check had been issued. I waited another week and called again. By now I was very angry, canceled my service, complained about holding my money, losing interest while thry arr probably earning and demanded the refund be sent. Two more weeks went by, and still no refund. I called again and the agent said his supervisor would call me back. Three days have passed and still no return call. I called my bank and there was nothing they could do. Short of hiring a lawyer, I do not know what to do. The other thing is that when I called the first time, I told the agent to take the payment for that .month out of the overpayment which she didn't do, so they charged me a $40 late fee. Please *******.

  Business Response

  Date: 02/05/2025

  Ms. ******** refund was processed by TDS and she should have her refund check this week in the amount of $10,058.34, by mail.  TDS has added a one time courtesy credit in the amount of $30.00 to offset the delay in processing and we have also adjusted the late fee of $12.00, added on the 12/14/24 statement, that was due to the refund was delayed. Ms. ******* will receive a separate refund check since her account is now closed. We do apologize for the inconvenience. Thank you