We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telephones

TDS

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephones.

Complaints

This profile includes complaints for TDS's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TDS has 52 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 610 total complaints in the last 3 years.
    • 129 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 8th 2022 two gentlemen that worked for TDS arrived and started digging up my front yard.. not the grass area near the road and curb our legit front yard in front of my window. This was unknown service as nothing had been communicated to us as property owners. Our entire front yard has been dug for a service we will not be utilizing. We have spent money and time restoring our front yard and having it landscaped only for that money and time to be wasted by TDS tearing it apart. We had not been informed they would be doing this and we did not contract them for service to our home. We not only want communication and notice going forward on any service to be done but would like our yard to be replanted properly where they have torn it apart.

      Business Response

      Date: 08/23/2022

      Response to file# ********.

      We sent our contractor to check the area around the underground hand-hole units. Our contractor added some soil and grass seed to level the area surrounding the units. I apologize for any inconvenience.

      Thank you.

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled the Internet installation at my new apartment (**** ********. APT 327, *******, **) for Aug 1 with a TDS neighborhood representative on July 11. This installation date and time was confirmed. On July 29, I received a text message saying I have scheduled the installation on Aug 13. I contacted the representative and the person gave me a very vague reason that the previous resident changed the disconnection date. The representative promised to contact the installation team to move to an earlier date. However, it is Aug 5 now but we still haven't got any further information about when people will come to install. The communication is delayed and very slow. Every time I call, I was directed to voicemail.

      Business Response

      Date: 08/08/2022

      Response to file# ********.

      ************** installed service on 8/6/22. Order notes indicate that our Sales team reached out to the prior occupant about changing their disconnect date so as to be able to install sooner for the new occupant. At the time of that contact the first available appointment was 8/13/22. The Sales team was able to find a sooner appointment date for 8/6/22. I apologize for the inconvenience and any miscommunication about the appointment date.

      Thank you.

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mis wrote the cents amount on a remittance, 04 cents. The next bill reflected a $10 late fee. When I argued about the late fee, I incurred another $10 fee. To me this seems outrageous. Have talked to the company twice to no avail. I paid the fines and would like that back.

      Business Response

      Date: 08/15/2022

      Response to file# ********.

      Our **************** senior advisor contacted Mr. ******** on 8/5/22 about providing a courtesy credit for $20.60 for late payment charges (including tax). ******************** was satisfied with the resolution. We offer options for automatic payment such as Sav-a-Check and E-Pay which would allow the customer to avoid late payment fees.

      Thank you.

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tds cut my water line on 7-26-22 while installing their underground cables. Its been 7 days and I still have no water. Ive called the customer service every day for the past the 7 days. They leave me on hold for hours then just transfer me and transfer me then leave me on hold. Tds does not care about their customers or their familys.

      Business Response

      Date: 08/05/2022

      Response to file# ********.

      Our contractor ************************* of SDT Solutions LLC spoke with **************** on 8/3/22. **************** will send him the plumbers ****. We apologize for the inconvenience.

      Thank you.

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to contact a representative at TDS for 3 months now to cancel my residential service as I have moved. I have spent over 5 hours on hold and no one answers, the chat feature on the website does not work and I no longer can log into my account and the website wont let me change my password. I receive an error message. I need to cancel my account, I continue to be billed for service and customer support is completely uncreachable.

      Business Response

      Date: 08/09/2022

      Response to file# ********.

      The last payment received was for the March **** amount. On 6/21/22 we issued a disconnection notice. Service was suspended on 7/6/22, then permanently disconnected on 7/18/22. The August 22nd **** will be sent via the mail and will show final adjustments. When an account is disconnected, the online account access ends at that time. I apologize that ******************** had difficulty reaching our ****************************

      Thanks!***

    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have recently had TDS install phone and internet services to my residence. The company was very fast to set up an account, and install a temporary line to get me up and going. That was over 2 months ago. I have made several calls to customer service to get the permanent cable installed and buried. On average, I am on hold for about an hour. Once my call is answered by a representative, I am told that I will be receiving a call from the local service coordinator to inform me on when they will bury the cable. The actual call usually lasts less than 3 minutes, and I never receive any follow up from the local service coordination team. TDS's website states that burials are usually completed in ***** days after the initial install. I have had diggers hot-line on my property several times, where they survey my property, spray paint all over, and put flags in to identify existing underground services. I cannot cut my grass in the areas that the temporary line is openly laying on the ground, which is about 150'. I do not want surveyors walking my property every 10 days, I want the cable buried. I want full access to my property, where I can mow my lawn. I feel like I am paying for a service that has not been completed as advertised, and at this point I feel that the company should credit my account respectively, until they finish the job. Also, as an existing customer, I do not feel that waiting an hour on hold is acceptable. I am more than sure that my wait time on hold would be less than 5 minutes if I were calling to establish new service or upgrade my existing service. It seems once TDS is already tapped into your checking account, and is billing for phone and internet services there is no customer service. I am very displeased with how customer service is not handling this situation. I am to the point where I will seriously consider dropping TDS, and choose a satellite provider.

      Business Response

      Date: 08/05/2022

      Response to file# ********.

      I apologize for the inconvenience with the delay getting the drop wire buried. Our local technician confirmed that the request was placed with our contractor.Unfortunately, there is a supply chain issue with sourcing the copper drop wire materials.

      Thank you.

    • Initial Complaint

      Date:07/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a claim against TDS telecom due to my Wi-Fi Internet service. I have had two issues with this company. The first issue is my ****, on two occasions they have added prices to my **** and overcharged me. My regular **** is $52.80, however on April 7 -27 I was charged $68.80. Then on July 28 - Aug 5 My **** went up to $81.89.I have called this company trying to resolve this issue and every time I do they hang up on me or it is never resolved. And then if I do not pay the **** they send me they threaten to cut off my Internet service. I want to be refunded all the extra charges that they continue to keep charging me and I want my **** to be put down to $52.80 like it is supposed to be. This company continues to just overcharge for no reason whatsoever. I am attaching bills that show all the overcharges and exactly what they have done.My second issue is the service, I have to call at least once a week about the Internet service which just cuts completely off. I have set up three different service appointments and a service tech never showed up. I want to be refunded the overcharged costs that TDS randomly adds to my **** and I want the service tech to show and actually fix the problem with the Internet.

      Business Response

      Date: 08/05/2022

      Response to file# ********.

      Ms.******* service installed on 8/6/21. As a new customer promotion, she received a ******** discounted rate until 8/6/22. The monthly **** stated INTERNET TURBO - 12 MONTH PROMO. The regular retail rate applied as of 8/6/22 as shown on the July statement. The only new charge is a cost recovery fee, which was waived through the end of the promotion and became applicable as of 8/6/22. Our March **** message explains the new charge. On 7/28/22 **************** contacted TDS about her **** increase. Our advisor explained that the promotion had ended. The advisor suggested the Affordable Connectivity Program (ACP). If eligible, **************** could receive an up to $30/month low income discount. Subscribers can learn more and apply at https://www.affordableconnectivity.gov/.Our repair records show that the last trouble report was on 7/15/22. Our technician found that the customers inside wiring was old. Though **************** does not subscribe to our inside wiring maintenance service plan, our technician replaced the wiring to the ****. The technician noted that the customers bandwidth usage due to multiple devices caused speeds to lower. This is not unusual as the available bandwidth is limited with an up to 15MB DSL (Turbo) speed plan. Information about speed can be found on our website: https://tdstelecom.com/support/internet/understanding-your-internet-speed.html . Unfortunately, we are not able to offer a DSL upgrade due to the distance of Ms. ******* home from our serving equipment.

      Thank you.

    TDS is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.