Reviews

This profile includes reviews for TDS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TDS has 52 locations, listed below.

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  TDS

  525 Junction Rd Madison, WI 53717-2152

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  TDS

  PO Box 40 Merrimac, WI 53561-0040

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  TDS

  327 Palisade St Merrimac, WI 53561-9442

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  TDS

  8401 Greenway Blvd Middleton, WI 53562-4629

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  Communication Corporation of Michigan

  PO Box 246 Augusta, MI 49012-0246

Review Details

• Review fromErin O

  Date: 07/14/2025

  2 stars
  My wifi has worked well, and I am satisfied with what I am paying. The problem is that this company, like so many others, does not understand what customer service actually is. This is why they sent me a message telling me that my payment system was going to change--and then sent me another message telling me my account was going to be billed--and then sent me yet another message telling me that I am in arrears. While they change their billing system, which is beyond my control, I am left to decode their messages (sent to my by bots) to try to figure out how to get my automated payments working again. When I called to speak to a representative, she was less than friendly, She couldn't understand why I couldn't pick out THE message (the one saying I can't pay on my current account without calling or going to the office in person) from the several messages this company has coughed out, including one that assured me my automatic payment was about to be deducted from my account. This company doesn't understand: customers pay you. Without us, you don't exist. Customers aren't responsible for your billing choices--YOU as a company are supposed to provide high quality service to US, the best possible. How about generating and sending out new account numbers and instructions for upcoming billing and THEN cancelling the current billing system, TDS? I want to bill YOU for an hour of my time. It's not worth nothing. If you use this company--in some cases, you have no choice--be aware, the customer service--it's beyond bad. There is one live human being in my town to handle face to face transactions. One. There are three other chairs in the row of desks, but the company doesn't see the need to hire another person to help her out. People stand in lines out the door, and with the company, this is apparently fine. This company spends too much money on mass mailouts, not on people. Being a person, I object.

• Review fromGene s

  Date: 07/09/2025

  1 star
  Return equipment and they still send it to collection for payment avoid using even though better than ******** 

• Review fromPatricia C

  Date: 07/07/2025

  1 star
  I agree with all other negative reviews and wish I could leave 0 stars. We recently moved out and needed a cheap internet provider. It took them 3 months alone from the initial service being purchased to actually come out and do the installation. Numerous appointments were scheduled and no shows just for us to call in and them saying they had no record of the appointments. For the past month we have had our internet go out for hours at a time then go back on for 40 minutes. Over and over. We only stuck with them for so long because they kept promising us credit to our account only for us to now be $100.00 past due? Currently on hold for 30+ minutes wanting a resolution to this but will most likely end up paying the whole bill bc they dont offer solutions, just false promises. Please trust the negative reviews because your experience will NOT be different! Anyways just got off the phone with ******** after switching and could not recommend ******** more. In my opinion, switch today .

• Review fromJennifer E

  Date: 06/29/2025

  1 star
  I have been trying to cancel my TDS Internet service without success. I was told it was cancelled and autopay for bills was turned off. They required me to pay my final bill over the phone (plus a $4.95 convenience fee.). Then the autopay also took the payment from my account. I called back and asked for a refund, was told I had to send an email and then wait for a call back, which I never got. I was told I would be sent return packaging so I could return my equipment, but have received to notification that it has been sent, no tracking number. There is no cancellation confirmation, nor any type of communication. Meanwhile, they continue to bill me. With each phone call I have to wait up to an hour on hold, then I get a very confusing story as to how and when I will know my service has been cancelled. My online account shows no cancellation, and no useful information. TDS is among the very worst customer experiences Ive ever had.

• Review fromLydia U

  Date: 06/26/2025

  1 star
  I would give 0 star if I could. This company does not take accountability or ownership of their mistake. They will not correct the mistake they make. They will say and do anything to take your money only. Saint George Utah office is run and managed by the receptionist. They will tell you that all their upper management are out of state. The poorest excuse!

• Review fromMichael D

  Date: 06/13/2025

  1 star
  TDS canvassed my neighborhood 2 years ago for pre-registrations on installations of fiber that were planned for later in that year. It's now been over 2 years and there has not yet been fiber installed in my neighborhood. I called TDS to ask for an update and they stated that there is no plans to install fiber and then I should call back at the end of the year. I let them know that I'm not waiting another 2 years before they ever get to my neighborhood when they've already taken my money. I immediately asked for cancellation of my account and a refund on my pre-registration. Don't do business with TDS unless the fiber is already in the ground!

• Review fromSheree M

  Date: 06/12/2025

  1 star
  This business disconnected my internet without my express consent when they made a mistake on a work order for another apartment in my apartment complex. Rectifying their mistake has been frustrating and time consuming and I have been given erroneous information several times about when they would restore service. They are a terrible company to work with but I have no choice because my apartment complex is wired for this company only and I am not allowed to choose my own provider. Avoid dealing with this company if at all possible.

• Review fromElizabeth H

  Date: 06/07/2025

  1 star
  We were approached by door to door sales kid and he went thru his pitch and we said wed like to think about it before committing. He said sure lets just put you on the schedule for installation, so we did for a Monday, but we said we werent committing yet. Well the Saturday before the Monday installation the service truck pulled up and they laid the cables in the ground and in the process they cut out our existing cables, internet and landline!! I was on the phone with TDS while the truck was still at my house and asked if my current cables, internet and landline would be affected as it was currently off and she reassured me it would be back on when they were done. Unbeknownst to me the truck left and nothing was back on! I immediately called TDS back, was incredibly upset and frustrated, eventually got out thru to a supervisor who was so nonchalant saying legally they cant touch another companys equipment blah blah even tho as I irritatedly pointed out they obviously touched it to disconnect it in the 1st place!! They wouldnt send anyone back so I had to go back to my existing cables (spectrum) and they were so kind and understanding and since it was a weekend etc they rushed a repair ticket thru, so I still have to wait till Sunday but Im praying TDS didnt totally cut spectrums cables and *** the whole thing up. I am NOT switching to TDS!!!

• Review fromThomas E

  Date: 05/27/2025

  1 star
  Technician came to install the cable in our house, was very nice and polite. Found the cable was not ran up to the house yet because not all the underground utilities were not marked yet. Utilities were marked that day. A crew came out 2 days later and ran the cable up to the house. They were also polite and curtious. I was told someone would contact me for the install. Almost 2 weeks went by and I called TDS. I was told the outside work was not complete and there was no ETA when it would be completed. Person on the phone said he couldn't help me with setting up an appointment. All he would say is there was no ETA. TDS has good and curtious service people but they have horrible internal communications within the company. I'm only saving $30 a month for 2 years with TDS. Really considering staying with ********, sorry to say!

• Review fromTravis W

  Date: 05/26/2025

  1 star
  Absolute trash company!!!! After they ****** up so many yards in our neighborhood and did not fix them no we do not want your services!! I have asked multiple times to stop knocking on my door and they still come by, you better figure it out!!