Complaints

This profile includes complaints for TDS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TDS

  525 Junction Rd Madison, WI 53717-2152

• 

  TDS

  PO Box 40 Merrimac, WI 53561-0040

• 

  TDS

  327 Palisade St Merrimac, WI 53561-9442

• 

  TDS

  8401 Greenway Blvd Middleton, WI 53562-4629

• 

  Communication Corporation of Michigan

  212 S Webster St Augusta, MI 49012-9770

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for services I did not receive. Cable and internet was installed on 7/1422 I cancelled their services on 7/27/22. The cable tv never worked and the internet was out for two days. Tech could not tell me when it would be fixed or send someone out to exchange equipment. 1ST bill I was charged14.04 the next bill is now *****. I was on the phone for hours with them transferredfrom one person to the next. I kept getting transferredto pay by phone which also had an additional charge. No one can tell me what the charges are for. Also when signing up their promotion was first 3 months free.

  Business Response

  Date: 08/31/2022

  Response to file# ********.
  
  The charges were for services not covered in the promotional offering. Details of each charge and dates covered appear on the statement. We have added a courtesy credit of $38.41 to clear out the account balance due to issues with service and multiple calls to TDS. We apologize for the inconvenience.

  Customer Answer

  Date: 08/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My television service is impaired. At times it works; other times it keeps reloading every thirty seconds or so. This evening I could not get it going at all. I had a repair appointment today between 1:00 and 3:00 to get a new set top box, which was cancelled without informing me. The reason for cancellation was, they claim, an outage in the area. THERE IS NO OUTAGE IN OUR AREA. EVERY ONE OF MY NEIGHBORS HAS TDS ** WORKING. I called again this evening and was told the same thing: outage. The ** finally decided to work after the fourth time I reset the box, and when I called to demand a new box the supervisor told the technician that I would not get a new box because the problem was an outage in the area. This is a lie. I demand a working (new) set top box. This is their repair ticket # *********.

  Business Response

  Date: 09/01/2022

  Response to file# ********.
  
  There was an equipment issue where it affected network capacity during the evening peak hours of usage causing buffering with the TDSTV+ service. Our engineers made some changes to reduce congestion to alleviate the problem. Our local technician also determined that an equipment card to be faulty. Unfortunately,there was a delay to receive the replacement equipment card. The card finally was changed earlier this week and our local team confirmed that this resolved the issue. Repair provided *************************** with a $45.00 credit due to this maintenance issue. Should *************************** still experience trouble with buffering, she may contact Repair 24x7 at ************ or **************************************. I apologize for the inconvenience.
  
  Thank you.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my services with TDS due to Internet problems and having to miss five days of work in the month of may due to no internet service. Almost lost my job because cause of no service. I found a new provider and canceled Internet and ** with TDS. I got a bill from the staying I owed them ****** dollars. For not returning equipment I returned the modem and the ** boxes and remotes. Which TDS provided shipping boxes for both and labels. They are saying they received the ** remote and ** boxes never received the modem to the Internet. I shipped both boxes off at the same time. I received a collection letter today in the mail stating I owed TDS $135. I have been a customer with them for over 11 years . No apologies our discounts for outages that lasted sometimes up to three days. And now they sent me a collection letter saying I owe them money.

  Business Response

  Date: 08/25/2022

  We are sorry to hear about Mr. and ********************* dissatisfaction. Our advisor spoke with *************************** on 8/24/22 and agreed to issue a credit in the amount of $139.45 for the returned modem. This issue is considered resolved. Thank you.

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had a cable on top of the ground the ground that tedious put there is there to correct Internet problems since January of 2022 I have called several times asking when this will get buried they don't have any information of who the contractor is to bury the cable the manager I talked to all he could tell me was how many years hes worked for TDS he had no solution The only way I could get an answer was to make another service call have a technician come out to my house again and he made phone calls and said they would be here in 4 weeks That time frame has come and gone the cable for power and utilities have been marked in my yard probably 6 different times I have flags in my yard every time I mow my lawn I have to watch out for this cable laying on top of the ground and no one can give me an answer when this will be completed. You call customer service and all they want to do is sell you more options and get you to spend more money not fix the solution to the problem we're having I hope you will be able to help thank you

  Business Response

  Date: 08/29/2022

  Response to file# ********.
  
  We apologize for the delay to bury the drop. Unfortunately, there was a supply chain delay to obtain the necessary materials. Our contractor received the materials and completed the bury of the drop cable on 8/19/22.
  
  Thank you.

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive internet service from TDS. This week I received my first bill, which says the service from 8/6 to 8/15 will be charged $23.31, and the service from 8/16 to 9/15 will be charged $69.95. It means my full monthly charge for internet service will be $69.95. However, when setting up the internet, I got an offer from a community representative for **** X **** High Speed Internet for $49.95 per month and have signed the sales form. The amount on the bill does not reflect what I should get based on the form I signed. I request the company to change my first bill to the correct amount. I have attached the signed sales form and my first bill here.

  Business Response

  Date: 08/24/2022

  Response to file # ********.
  
  There was a billing error where the monthly charge at the promotional rate should have been $49.95 for a three year promotional term. The error was corrected on 8/15/22. The September 16th bill will show the adjustment for a total credit of $26.66,which is the amount of the over charge 8/6/22-9/15/22. The customer may pay less the July bill amount by $26.66. We have added a late payment waiver so that no penalty will apply for paying less this amount. I apologize for the inconvenience.
  
  Thank you.

  Customer Answer

  Date: 09/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 19, 2021 we enrolled with TDS to get high speed internet installed at our home. We were told it would be installed within 3 months. I called several times over the next few months and received new installation dates each time. April 4, 2022 I called and was told it would be installed by fall of 2022. a year and a half after originally promised. I then cancelled our enrollment and requested a refund of the $25. They said a prepaid card would be mailed to me in 2 ~ 3 weeks. July 5, 2022 I called to check the status of the refund as we have not received it yet. ***** the supervisor then told me a credit was issued to our credit card and not a prepaid card. I checked all of our statements with him on the line and no credit had been issued. He said he would investigate and call back. I then called July 11, 2022 spoke to ********. She said I would here within 24hrs. I didn't. July 13, 2022 spoke to *******. She reached out to ***** and he would research and get back to me by 7-18-22. He didn't. July 19 2022 spoke to (didn't get name). She said she could see in the notes a credit was requested. She would research and get back to me personally. Never did. August 16, 2022 spoke to ***** who told me I had to call ********* as their records show, ********* was requested to issue a prepaid card.August 16, 2022 called Northlane spoke with *********. She checked and had no record of me or TDS requesting a card be sent to me. I should call TDS back. August 17, 2022 called TDS and spoke with ******. He said his records show a credit was issued to my original credit card. I told him it hadn't. He said he will get back to me by August 22, 2022. TDS is currently showing a installation for our neighborhood sometime in 2023.

  Business Response

  Date: 09/02/2022

  Response to file# ********.
  
  Our records show that a refund for the registration fee had been completed. We are checking the records again to verify this and provide the exact information of how and when the refund was issued. I apologize for the inconvenience.
  
  Thank you.

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My community and I have been without telephone and internet access since Tuesday August 9, 2022 at approximately 3:00 pm. Our service outage was due to a storm that resulted in a tree fall that caused our telephone and electricity outage. The power was restored within a matter of hours but as of 6:00pm EST on Friday August 14, 2022 we still have no telephone or internet access. We have made two phone calls to TDS Telecom and they tell me they show no outage for my area. A crew came to our neighborhood yesterday and looked to have run new line where the tree had fallen but they left and did not even check to see if our service had been restored. I was given a service call date of August 16, 2022 to check my issue. This is completely unacceptable that someone could not have been sent to even check out the issue as I am certain it is not an issue with my lines but a community issue as our community has a No Line message on my phones as well as my neighbors. Please could someone help us get service repaired ASAP. We cannot pay bills, do grocery pickups or even reach out in case of a medical emergency.

  Business Response

  Date: 08/24/2022

  Response to file# ********.
  
  I apologize for the delay to restore service after the storm. Service was restored on 8/16/22. We have added a courtesy credit of $40.00 due to the inconvenience.
  
  Thank you.

• Initial Complaint

  Date:08/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TDS in ********** will not give me (a paying customer) access or printout of my payment history. I'm only asking from March 2022 thru August 2022. Unless I pay for the privilege. The help says they are not allowed to give more than the last 2 months which they gave me. But I went in the ********** office last month to pay since the website will not allow me to pay online anymore after the first 3 months unless I use a Mastercard or call & pay an extra fee. What are they hiding? My original sign up for the internet service was $74.95 per month for the first 2 yrs. Now I was charged $116.00 for August thru Sept. No explanation why. But I believe a payment history just might shed some light on this issue.

  Business Response

  Date: 08/23/2022

  Response to file# ********.
  
  *************** asked to change his Bill ***** which caused his recent bill to be for more than one-month. The monthly charge has not changed. The bill charges show a From and To date. **************** should be able to access his bill copies and pay his bill in our online portal (My Account / Online Bill **** as an online account was set up. Our senior advisor *** called **************** to go over the bill and assist him with navigating to our online portal. She also mailed bill copies so he can review the charges and payments made to the account.
  
  Thank you.

  Customer Answer

  Date: 08/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nearly a year ago I contacted TDS in southern ********* to provide me Internet because my current Internet provider is more expensive and not adequate. They told me that there was not facilities available for them to provide me service and that it would take approximately six months for them to do such. I checked in with them periodically throughout the six months to see if anything had changed. At the end of the six months they told me that it could be another 6 to 8 months for the facilities to be available. After calling them earlier this week to get another update I talk to a supervisor who called me back yesterday August 11 to inform me that the situation has not changed, and that they do not know when the facilities will be available for them to provide me service. Their description of no facilities available is basically that there are not enough ports in the box to provide Internet for all residents in the area only a certain number. And that I would have to wait until somebody cancel service for them to provide it to me. It is my belief that if they provide service to my area that they should do whatever it is possible to provide service to all customers or potential customers in that area. Anything that you can do to help would be greatly appreciated.

  Business Response

  Date: 08/23/2022

  Response to file# ********.
  
  I am very sorry for the continued delays to provide service. We have a network construction project under way to make facilities available in Mr. ****** rural area.Unfortunately, it wont be completed until early next year. It appears that alternative providers include ViaSat and Hughesnet satellite carriers.

  Thank you.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refuses to allow you to drop their equipment off at a *************. They force you to send it back VIA mail. While they recently started paying for shipping, you must still drop it at a mail facility. I moved from the US to ***********. I dropped my equipment off as instructed and then left the country. During the move, I lost the tracking numbers. They received one of two packages. TDS refuses to acknowledge that they received the equipment and is now trying to charge me stating that because I can not provide the tracking numbers, I have no proof that I returned it. They are trying to charge me over $300 for old, outdated equipment. When I contacted them I felt that they were being hostile in attempting to force me to pay the money.

  Business Response

  Date: 08/18/2022

  Response to file#  17690672.
  
  Unfortunately we were not able to find the missing equipment; however, we take ****************** at his word that he returned the equipment when he cancelled the service. We have adjusted the account balance, which leaves a credit balance of -$115.48, which we will provide a refund. Our **************** senior advisor ***** contacted ****************** about the refund to ask where he wanted it sent. ****************** responded to her email and is aware of the resolution offered.   
  
  Thank you.

  Customer Answer

  Date: 08/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It is unfortunate that circumstances had to come to this this point to find a resolution. I do appreciate your assistance in this manner.
  
  Regards,
  
  ***************************