Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order#********** I spoke to kohls I told them the agent who Placed the order over the phone sent my items to the wrong house and it was the agents fault. They resent the replacement to the incorrect address again. If Im. It refunded I will sue terrible company

  

  Business Response

  Date: 06/04/2025

  We apologize for our Customer's disappointment.  The refund has been requested for the items on Order Number ending  8989.  This will reflect on the Customer's Statement within the next 7-10 days.

   

  Thank you,

  Customer Answer

  Date: 06/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** D
  

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shop regularly at Kohls and buy many items online since local stores don't have same selection and have no fine jewelry. I've spent between $8,000-$12,000 per year (not returned). When I returned items on 5/5/25 my receipt unexpectedly showed a warning that future returns may be denied. I have followed Kohls Return policy and returned only New and Unused items with a receipt. Suddenly, Kohls has outsourced returns to TRE without any communication to customers. This is deceptive to customers as ********************** promotes Easy, Hassle-free Returns. Online shoppers like me weren't aware that if we ordered items in multiple sizes or styles, or items not carried in store, that all returns would secretly be held against us. Even when quickly returned NEW with receipt. Customers don't know returns are subject to a third party, what criteria is being used, or what triggered a warning now. Why didn't Kohls email all customers before implementing TRE? I printed TRE's report of my returns back to 2023. They said I could dispute them but I didn't keep all receipts from 2 years ago. If Kohls had a question about a 2023 return why didn't they ask me in 2023? NONE of my returns were fraudulent. In fact, in 2024, I Kept/Spent $8250 in purchases. Instead, this misleading return warning out of the blue makes honest customers like me feel that ****** doesn't appreciate our business. Online shoppers making legitimate returns should not be treated like this.

  

  Business Response

  Date: 06/05/2025

  We regret our customers disappointment. We have a new policy in place regarding return activity. Currently, we are in the process of working on technical enhancements and during this time we have paused the third party verification process. The enhancements could be completed any day, and the third party verification process will be reinstated.

  Please note that our return policy is listed online at ****************************** and states that returns may be subject to a third-party verification process and system approval.

  
  

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Kohls response tells me what I already know: They implemented a new return policy without communication to customers and have outsourced it to TRE whose software automatically determines that frequent returns must be fraud. As a result, all ************************** shoppers who return items are targeted unfairly. Customers purchases dont count at all. When customers bought items on ************************** they did so with confidence knowing they had 90 or 120 days to return the item new with a receipt. However, when they went to return an item now, they are subject to things that negate the return policy as most customers understand it. 
  
  ********************** hasnt addressed MY Account concerns at all:

  While Im not looking to return something today, I want the warning taken off my account. I dont want my account or personal information data at TRE or any third party. Data of legitimate nonfraudulent returns should never be collected and used against customers. I don't want this data to be used against me at Kohls or any other retailer. If this happens then I will consult my attorney to protect my credit. Kohls and TRE will NOT be allowed to jeopardize my credit history whatsoever. There are many complaints and lawsuits against TRE already. 
  
   As a long time customer at ********************** each year, they don't seem to care about my business. Why would anyone shop at ************************** if they can never return items they havent seen in person?
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 02June2025 through the Kohls application for a doll (I can provide email). The advertised price and what was charged to me are different. I was charged $37.99, but the website price when added to cart was $26.99. I have a screenshot of the price on the Kohls app, which was what I added to my cart. So Im being charged $11 more. I live in ********** and the customer service chat for ********************** had already closed. So I waited until today, O3June2025, to contact them for a price adjustment. I reached out for the price adjustment through their chat and was told that the item is now out-of-stock and I cant receive a price adjustment for an item out of stock. It was in stock when I placed my order and I provided proof of the price difference. I was told nothing could be done for me until the item comes back in stock. I asked the questions: What if the item never comes back in stock or the price I had is no longer offered? I was told I would have to reach back out when its back in stock. I was also told by the customer service agent, a supervisor had already been contacted about my issue. And nothing could be done. I feel this is false advertising and Im being defrauded. So Im reaching out here for assistance. I have my Kohls transcripts of the conversation with customer service today and evidence of the price discrepancy.

  

  Business Response

  Date: 06/04/2025

  We apologize for our customers experience. We have provided a $11.00 price adjustment for the item. Please know the normal time frame for a credit to reflect on a customer's ****** account is 7-10 business days, but some may take up to 30 days.
  

  Customer Answer

  Date: 06/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******-******
  

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 12 items on ************************** on May 22nd which the items were later eta was May *******. It is now June 2nd, 2025 and I only received 2 of the 12 items but the other 10 items have not been delivered and the tracking information saids a label was created and thats it. Yet on May 23rd, I received an email stating that the 10 items were being shipped out that day and its June 2nd and there has not been any progress on the shipment, its almost $200 worth of items and I have contacted kohls multiple times and they keep telling me to wait another day even though they confirmed that the tracking information only states that a label was created. I even purchased another order on May 28th which was delivered today but my order from may 22nd has not arrived. They keep telling me everyday that I have to wait another day or two days for them to finally process my refund in case the order magically ships out. I told them I want my refund, its been 13 days since I made the order and its been over 5 days that my order should have been delivered. They do not care about the customer and they know that they package is not coming.

  

  Business Response

  Date: 06/05/2025

  We apologize for our customer's disappointment. We have initiated a refund in the form of a ****** Merchandise Credit which has been mailed to the customer.  
  
  
  
  

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was told my refund would be processed online, not mailed to me! I swear the headache will never end, first I had to contact customer support multiple days in a row because each time they kept telling me, wait a day, wait another day, wait two days for us to process your refund. Even though the tracking information clearly states that label was created but has not shipped and did not change at all. I ordered the items on May 22nd, May 23rd I got email stating it was ready to be shipped and estimated delivery May 29th. So on June 1st, after seeing the tracking information not updating for 10 of 12 items, i would think the process of getting my refund would be easy but nope! Now I have to wait for my refund in the mail when I purchased these items online and they could easily processed the refund on gift card online. Also, when I called in to speak to a supervisor on June 2nd, he refused to speak to me and said he would call me back and never did. Kohls definitely does not care about the customer and I definitely will making sure others are aware the headache I was put through! 

  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:06/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kohls **************** I have made repeated efforts to reach Kohls corporate office, but unfortunately, I have had no success. I am emailing you as a last resort regarding an urgent issue that requires immediate attention. Regrettably, customer service support has been unable to provide a resolution, instead providing evasive responses, which has caused significant frustration. It is disappointing that it has been so difficult to resolve this matter. I would appreciate assistance with this issue. Thank you for taking the time to review, and I look forward to your response.Thank you,******* ******

  

  Business Response

  Date: 06/05/2025

  Our records show the customer contacted us via Chat on June 1, 2025, regarding expired ****** Cash. The customer was advised at that time that we do not accept expired ****** Cash. To be fair and consistent to all of our customer's, expired coupons cannot be reissued or applied to a purchase. If the customer's complaint is regarding a different issue, we request that the customer provide information regarding their concern. 

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  To summarize, I recently made a significant purchase and received two ****** Cash rewards one for $75 and another for $40. My intention was to use these rewards towards a larger purchase. However, due to a credit card change on ****** end, I had to wait for my new ****** Charge card to arrive before completing the transaction. 
  
  
  Initially, when I contacted customer service to place the order using both ****** Cash and my ****** Charge card, I was explicitly told that applying the ****** Charge portion would be possible once I received and activated the new card. I was assured that there wouldn't be any issue with me using the ****** Cash moving forward even if it expired before I could use it.
  
  
  After receiving and activating my new card, I attempted to make the purchase, only to be informed that the ****** Cash had, in fact, expired. This is incredibly frustrating, as the customer service representative's earlier assurances made it clear that it wouldnt be a problem. If I was advised otherwise then I would have used the cash for something else but not just allow that amount of money to go to waste.
  
  
  Given the significant inconvenience and the misleading information provided, I sincerely hope you can facilitate a transfer to the appropriate department to help rectify this situation. 
  
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for a three-piece duvet cover set. Tracking information was provided and the package shipped via ***** and was delivered on May 31. The contents of the package were incorrect. It was a single gray bedskirt, which is not what I ordered. The packing slip was also not mine. It included the name and address of someone in ******. My duvet set did not arrive. I called customer service and was told I need to return the bed skirt to the store and reorder my duvet set. If I take the packing slip and bed skirt to the store to return, the original purchaser in ****** will get their money back. Where is my money or my order? Why am I expected to pay again for my order I e already paid for? I asked to speak to a supervisor with customer service and was told no one was available, but they would call me back. I said thats fine and asked for their name. I was told I couldnt have their name. The I was told hold on a moment, looks like someone is available. Ok great, Ill wait. Then I was hung up on. This sent me over the edge. Not only is the policy for your shippers mistake ridiculous, the lack of service received from what was supposed to be a customer service line is mind blowing. All I wanted was my duvet sent sent to my house with updated tracking info. I would have been very happy I return the wrong item, but I am not paying again for a duvet set that Ive already paid for. Why can customer service not put the new order through and then send me an updated shipping label to send back the incorrect item?

  

  Business Response

  Date: 06/03/2025

  We apologize for our customer's disappointment.  We are reshipping the 3 piece duvet set at no additional charge under Order # **********.  The customer may donate the incorrect item she received.  

   

  Thank you,

• Initial Complaint

  Date:06/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on May 18th for some clothes for an interview I have coming up. My order shipped in 2 shipments. I received one of the items, but all of the other items only say that the label was created on May 20th and never received my order to send it to me. It is now June 1st. I contacted ****** twice during the week of May 26th. I believe I chatted on the 27th and 29th of May. Each chat ***** told me to wait 2 days for the order to arrive. The first one said to wait till 9pm. I know **** does not deliver after 9 pm. The second chat ***** wouldn't even send me to a supervisor when I demanded it. Now when I talk to a chat ***** on June 1st, I'm told that one of my items is out of stock and I can't get it now. If the first ***** would have listened to me, I may have gotten what I ordered. It also took a half hour to explain to someone I wanted my money back for all items. I'm struggling to get customer service to understand. I'm done ordering or shopping at ******. I get all of my boys' school clothes there, my teaching clothes, gifts and so much more there. This is disappointing.

  

  Business Response

  Date: 06/03/2025

  We apologize for our customers disappointment.  We forwarded this incident to the Leadership Team of the *************************** for review and Coaching Opportunities.  The refund has been requested for the 4 mis shipped items with USPS.  This credit will reflect on the customer's statement within the next 7-10 days.

   

  Thank you,

• Initial Complaint

  Date:06/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to ongoing, unauthorized email communications from Kohls. I have never subscribed to Kohls promotional emails and have not given consent to be contacted. Despite repeated attempts to unsubscribe and permanently remove my email address from all communications, I continue to receive unsolicited marketing emails. These emails are sent from a no-reply address ****************************************************** and do not include a working unsubscribe link, which leaves no way for me to opt out. I have also attempted to resolve this by visiting the Kohls website and customer service page, but found no effective or accessible method to stop the emails. This is a violation of my privacy and consumer rights under federal regulations.The ************************'s CAN-SPAM Act clearly states that businesses must include a clear and conspicuous explanation of how recipients can opt out of future communications. They must honor these requests within 10 business days. The law also states that each email violating this act may be subject to fines of up to $43,280. Kohls ongoing disregard for my attempts to opt out shows a failure to comply with these legal obligations.Therefore, I am requesting that Kohls immediately and permanently remove my email address from all of their marketing, customer, and promotional databases. I also request written confirmation that my information has been removed and assurance that no further emails will be sent. If this issue is not resolved promptly, I will consider filing additional complaints with the ***, my state attorney generals office, and other relevant consumer protection agencies. I expect Kohls to take this matter seriously and provide a timely, documented resolution.

  

  Business Response

  Date: 06/03/2025

  We apologize for our customer's disappointment.  We will have all Marketing email and mailers ceased to this customer.  Please know it can take ***** days for this to complete as mailers are printed ahead of time.

   

  Thank you,

  Customer Answer

  Date: 06/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
  

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed and order with Kohls for a large blow up water slide. We inflated it to use it for my sons birthday party and noticed that it would not hold the air and it seems like air was leaking out of multiple areas. We do not like near a Kohls, so when we called to get help to return it, they said they could have a carrier pick it up. I was told over the last 10 days multiple times to just wait for the carrier to call to set up the pick up. I have yet to be contacted from the carrier and am worried that my time limit on the return will lapse before I even get this returned. Every time I call, I get the same answer and get told that their is no supervisor available to speak with. I would like to get this item picked up and get a refund as soon as possible. Not only did I not have the item I needed for my sons party, but Im stuck with this huge 100lb pile of plastic.

  

  Business Response

  Date: 06/04/2025

  We apologize for our customer's disappointment.  Our Executive Team has been in contact with the customer directly to work through a resolution.

   

  Thank you,

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Ninja Woodfire Grill from ************************** and within the 14-day price adjustment window, the item went on sale for $249.99. I requested a price adjustment per Kohls written policy (*****************************************************), which states: We will refund the difference if a sale price adjustment is made within 14 days of the original purchase date.I was repeatedly denied the adjustment by Kohls agents and supervisors, who cited unrelated policies (such as coupon exclusions) that do not apply. I did not use a coupon, and the item was not part of a clearance, BOGO, or Kohls Cares promotion. The only reason given for denial was that the item was coupon ineligible, but that term applies only to promo code exclusions and does not appear in the price adjustment policy.I was told the only solution was to return the used item and repurchase itdespite the fact that I would lose $60 in Kohls Cash by doing so and risk the item no longer being on sale. I have preserved screenshots, chat transcripts, and product listings confirming the price change and policy language.This is a clear case of Kohls misapplying internal rules to override their published customer-facing policy. I am requesting resolution in the form of a refund for the $60 price difference.

  

  Business Response

  Date: 06/03/2025

  We apologize for our customer's disappointment.  We do have a 14 day price guarantee however not all items are eligible.  Please see ****** Pricing Adjustments Policy that states the following:

  Which items are not eligible for price adjustments?
  Clearance markdowns.
  ****** Cares merchandise.
  Items purchased as part of a Buy One, Get One (BOGO) deal or item is currently part of a Buy One, Get One (BOGO) promotion.
  Items and/or brands that are coupon ineligible. 

  All information regarding price adjustments can be found:

  *****************************************************

  The following is found under the pricing of the items on ************************** that distinguish "Items and/or brands that are coupon eligible"   'This product is not eligible for coupons. However, you are able to earn and redeem ****** Cash and ****** Rewards on this product.'

   

  Thank you,

   

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for forwarding Kohls response. I respectfully disagree with their interpretation of the coupon ineligible clause.
  
  
  The item in questionthe Ninja Woodfire Grillwas not purchased using any coupon or under a BOGO promotion. Kohls is relying on a vague internal classification of coupon ineligible as a blanket exclusion from their price adjustment policy. This interpretation is not clearly stated in their public-facing policy, nor does the term logically apply in the context of post-purchase price adjustments.
  
  
  The policy states: Items and/or brands that are coupon ineligible are not eligible. However, coupon ineligible typically refers to the point of salenot post-sale adjustments where no coupon was applied.
  
  
  This ambiguity creates a misleading impression that items sold at regular price with no coupon can still be excluded from price adjustments, undermining the entire concept of the price guarantee. If price adjustments only apply to items eligible for future couponseven when none were usedit makes the guarantee arbitrary and unenforceable.
  
  I respectfully ask BBB to press for clarification: if an item is purchased at full price with no coupon or promotion, why would a later price drop not qualify for an adjustment under the published 14-day policy?
  
  Regards,
  
  **** *******

  

  Business Response

  Date: 06/05/2025

  Again, we regret the frustration caused.  Per ****** 14 day price guarantee policy it states: Items and/or brands that are coupon ineligible, this being the Ninja Woodfire Outdoor Grill & Smoker, 7-in-1 Master Grill, BBQ Smoker & Air.*****. Stated under description of item: This product is not eligible for coupons. However, you are able to earn and redeem ****** Cash and ****** Rewards on this product.

  The price the customer paid on Order number ending 4400 was $299.99 plus earned a $60 ****** Cash Coupon. ($239.99)  The pricing customer requested was $249.99 with no earning of ****** Cash coupons.  The difference is $10 in the customer's favor.  We are happy to see the customer was able to redeem the $60 coupon.  

   

  Thank you,

   

   

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Kohls cannot have it both ways.
  
  In their response, they deny my price adjustment by citing the exclusion for items and/or brands that are coupon ineligible. They claim the Ninja Woodfire Grill falls into that category. However, in the very same response, they justify rejecting the price adjustment by stating that I used Kohls Cash Coupons on the order directly contradicting their own eligibility rule.
  
  You cannot simultaneously claim an item is not coupon eligible and then apply Kohls Cash Coupons to that very item to dismiss the price adjustment request. If Kohls Cash is being treated as a coupon (as their own wording states), then the item was indeed coupon eligible, and their cited exclusion does not apply. If Kohls Cash is not a coupon, then they have no legal basis to deny the adjustment under a coupon ineligible clause.
  
  More troubling is the fact that Kohls is co-mingling terminology and selectively borrowing language from multiple policies one being their coupon policy and the other being their price adjustment policy depending solely on what favors their position in the moment. They are paraphrasing, not quoting directly from either policy, and drawing conclusions that are not actually supported by the published terms of either. Paraphrasing policy language to deny a customers rights is not acceptable, and it is not legal.
  
  To be clear:
  
  I purchased the Ninja Woodfire Grill for $299.99 on May 21st a price that was not marked final sale, not excluded from adjustments, and not listed as non-returnable.
  The price of the item has since dropped to $249.99, and I requested the price adjustment well within the 14-day window.
  At the time of purchase, I used $60 in Kohls Cash, which is applied only after the item price is established.
  Kohls is now attempting to retroactively reframe the original transaction as if the Kohls Cash reduced the purchase price of the item to below $249.99 and therefore claim I dont qualify for a price adjustment. That is both mathematically and procedurally incorrect.
  
  Heres why their logic fails:
  
  If the item had been listed at $249.99 on May 21st, Kohls absolutely would have allowed me to apply $60 in Kohls Cash at checkout just as they did at the higher price. The existence of Kohls Cash does not invalidate an items eligibility for price adjustment, nor does it exempt them from honoring that adjustment if the base item price drops.
  
  The correct and honest calculation would be:
  
  Original item price: $299.99
  Price adjustment owed: $50.00 (to match the new sale price of $249.99)
  Kohls Cash applied: $60.00
  Final charged amount: $189.99
  
  This preserves the integrity of the transaction and still follows Kohls own checkout and promotional systems. The price adjustment applies to the item price, and Kohls Cash is then applied to the remaining balance not the other way around. That is exactly how their system operates at checkout, and nothing in their written policy suggests otherwise.
  
  Instead, Kohls is misrepresenting the order of operations, applying Kohls Cash first to artificially lower the purchase price, and then using that to block the price adjustment which is pure circular logic. Its a manipulative use of co-mingled policies and selective definitions, clearly intended to create a procedural dead end for the customer.
  
  This logic is not just circular its procedurally dishonest. They are combining policies, twisting definitions, and manipulating terms after the fact to avoid honoring their own published adjustment window. This is exactly the kind of smoke-and-mirrors behavior that erodes consumer trust and results in formal complaints.
  
  If Kohls wishes to treat Kohls Cash as a coupon, then they must acknowledge the item was coupon eligible and therefore eligible for a price adjustment under their policy. If they do not treat Kohls Cash as a coupon, then it cannot be used as a basis to deny my adjustment under the coupon ineligible clause. They cannot have it both ways.
  
  Their position now seems to be that once Kohls Cash is applied, all policy protections including returns, adjustments, and eligibility reviews disappear. That is not what the policy says, and that is not what any reasonable customer would expect.
  
  Im not asking for anything beyond what is clearly permitted: a price adjustment from $299.99 to $249.99, filed within the allowed window. The use of Kohls Cash should not invalidate that right and Kohls own systems and terms show that it doesnt.
  
  Regards,
  
  **** *******