Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kohl's Corporation has 529 locations, listed below.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

• 

  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

• 

  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

• 

  Kohl's Department Store

  2600 Pleasant Valley Rd York, PA 17402-9609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a vase to Kohls in May for Amazon returns. Amazon claims she they never received it and refuse to refund me and are forcing me to pursue Kohls. I tried calling Kohls and they just tell me to contact Amazon.

  

  Business Response

  Date: 07/28/2023

  We apologize for our customer's experience. Unfortunately, ****** is not able to answer any questions in regards to the customer tracking or refund status, as we do not receive any updates from Amazon. Please know that all Amazon returns received at ****** or other Amazon Designated Drop Off Location are placed in secure bins so merchandise will be sent back directly to an Amazon return hub. Once the secured bins are received by Amazon, they are checked again by an Amazon returns agent. Rest assured that a refund will be processed but may require additional time. 
  
  For additional questions regarding your refund, please contact Amazon directly and reference your specific Order number for your return and only provide the **** when prompted by the Amazon representative.

  Customer Answer

  Date: 07/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I spoke to Amazon and they stated they recieved a different item back than I gave Kohls and won't refund me. Kohls must have done something wrong and mixed up items which I am now being penalized for. I know I personally have observed when Kohls is busy, They put a lot of customers returns out on a table and throw loose pieces of paper (labels) on top for them to get to later, so I can see it's very possible my return got mixed up with someone else's I shouldn't be out forty dollars.
  Regards,
  
  ***********************

  

  Business Response

  Date: 08/02/2023

  We stand on our previous response. Customer must contact Amazon directly and provide their Order # to the associate and when asked, then provide the KOH#. 

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  See attached. Amazon says kohls gave then the wrong item.  My kohls receipt proves I gave them the right item in their possession.    Kohls employees can't just mix items up with no consequence. I'm out $37!!

  
  Regards,
  
  ***********************

  

  Business Response

  Date: 08/11/2023

  We've left a voicemail message for customer to respond to for further discussion of this matter.   We look forward to hearing from her to work through a resolution.

   

  Thank you,

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checked email this morning and it said my shopping account had been locked and said I should change my password. They gave a link to follow . It also said that if you did not request to change your password it gave a number to call. I tried signing onto my account not following the link because I was unsure if this was a scam or not. Went to Kohls.com and a screen came up to change my password. I followed what it said and they sent a link to my email for me to follow. I did try the link that was sent and it kept saying that the link had expired. I then called and was told they were having an issue on their end. They said that I should follow the link and try again. I told them I had tried at least 5 times and the link just goes into a loop saying that the link has expired. I then asked to speak with someone else that could help me. I was told that was not possible. If i wanted to use my Kohls cash and shop that I could just sign in as a guest or try again tomorrow. This is unacceptable. I then asked why I would want to sign in as a guest when I already have an account that I cannot access and continue to shop with them. Very disappointed with Kohls customer service. Still trying to figure out if there was some sort of a breach with my account. No one seems to be able to answer.

  

  Business Response

  Date: 07/27/2023

  We apologize for our customer's disappointment.  We spoke with the customer assuring her the shopping account is active and we have emailed her a new password to sign in with.  She has our direct contact information now for any further questions or concerns regarding this matter.

   

  Thank you,

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On *****/16/23 I took my daughter to pick up an online order. I asked ********** associates to help when they could not explain where a missing online order was. They tossed me the business card and told me to call online myself. I asked to speak to a manager, who rudely dismissed my request to determine how to return the item so I could buy something else for my husband's birthday. She slammed my phone down in anger after she asked to see the order number. I confronted her on video on my iPhone. Employees involved: *****, ******, and ********************** was the only employee to actually look into the matter only to find out I was not charged, and she provided guidance about how to cancel it. I have never been treated so poorly, and expect those employees to be held accountable. A copy of the video is available for viewing. We deserve full reimbursement for the terrible treatment and the mishandling of my cell phone, which is my private property. She also refused to tell me her manager's name on tape which I later found out was ****.

  

  Business Response

  Date: 08/02/2023

  We apologize for our customer's experience. Upon review of the received complaint we partnered with our internal store partners and verified that the Store Manager of our ************, ** location has attempted to contact the customer and is awaiting a response to address the customer's concern.

  Customer Answer

  Date: 08/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The business has made no attempts to contact us directly. If they have wed like to see proof of the correspondence.  If the business does contact us in the future, all correspondence needs to be in writing. Thank you. **********************]
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 08/09/2023

  We contacted the customer via email, in writing per her request, aplogizing for the frustration and assured her the refund has been completed for all of the items on the Kohls.com order ending 429.  She has a direct contact number for any further concerns regarding this matter.

   

  Thank you,

  Customer Answer

  Date: 08/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please send proof of email because we have not received anything. There is no email in the spam folder.

  reply to this message with the contact name and number.

  We deserve more than an apology for this horrendous behavior and experience. We would like a full refund for the entire purchase, or a full store credit in that amount. 

  
  Regards,
  
  *********************************

  

  Business Response

  Date: 08/16/2023

  We did find two emails for the customer and responded to both.  ****** does stand by its previous statement.  At this time, we consider this matter closed.
  
  
  to: ********************,
  
  **********************
  
  date: Aug 9, 2023, 8:38?AM
  
  subject: Response From ****** **************** // **********************************

   

  Thank you,

• Initial Complaint

  Date:07/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i placed an order to Kohls.com on 4/20/23 for a bissel crosswave hydrosteam and i used a gift card in the amount ****** and charged ***** to my kohls credit card. i had failed to update the address and called and they had the item returned to their warehouse on april 26, 2023. they refunded the ***** and told me it would take up to ******************************************** i have waited for over *********************************************************** i have to wait 30 days. i am getting nowhere with this.

  

  Business Response

  Date: 07/27/2023

  We apologize for our customer's disappointment.  Our records indicate the the Gift Card return went to the shipping address on the order and was redeemed.  However, we are reissuing a new Gift Card in the amount of $195.18 and mailing to the ***************** address provided on this complaint. The Gift Card will be received within 10 business days.

   

  Thank you,

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The year is 2023, and Kohls does not have a email for each of their stores. My company Leases a former ***** next to Kohls and for weeks have watched their landscapers throw and dump garbage over the fence. I would like to send pics to a manager at Kohls, but there is none to be find. Not even one for their corporate location or no email was given during a live chat. Why should I be wasting all this time, to simply send a message to manager to make him aware of issues that can be resolved with a simple email. I have pictures and video from our security team that I cant send through a phone number. I'm sure if I told them i would post pics on social media I would be sent a email .....

  

  Business Response

  Date: 07/20/2023

  We apologize for our customer's experience. Upon review of the received complaint, we did not see any pictures attached or mention of the location in question. We would be willing to assist if provided more information.

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Kohls customer service number **************. I spoke to a representative on the phone who I was asking for help to upload my merchandise credit gift cards to my Kohls account. She told me the gift card didnt work and she was going to send me two new ones. I told her not to do that to leave my gift cards alone. She told me she left them alone and the dumb b**** stole the money off my f****** cards. I went into a KOHLS department store to use them and they both add a zero balance on them. They became a zero balance after I talk to the rep on the phone. After I spoke to the rep who stole my money off my cards. The money was there while I was on the phone with the b**** who stole the money off my cards because she read the balance back to me on the phone. One card had $173.98 on it Gift card number ******************* PIN number LEFT BLANK 2nd gift card had $58.68 2nd gift card number ******************* PIN number LEFT BLANK SEE UPLODED PHOTOS FOR PIN NUMBER.I ALSO HAVE A ********************************************* CARD AS WELL.AND I AM A REWARDS MEMEBR TOO.I want my money back RESOLUTION IS THIS To get the $173.85 To get the $58.58 From both cards that had my money stolen off of them by a Khols employee I want my money back ASAP A ****** EMPLOYEE STOLE MONEY OFF MY MERCHANDISE STORE CREDIT CARD Total amount that was stolen by Kohls employee over the phone was $232.66 And I want my **** money back.

  

  Business Response

  Date: 07/26/2023

  We apologize for our customer's experience. Upon review of the customer's two KMC's (****** Merchandise ************************ we verified that these cards are active.

• Initial Complaint

  Date:07/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order ********** for approx $121 by credit card. As part of the order I earned $20 in kohls cash so I placed an order ********** to use that credit. Before I ever picked up order ********** I had to return the original order ********** because the product didn't work. When they refunded me for order ********** they wouldn't refund me the full price and issued me kohls cash as part of the return saying that I had placed and picked up the order using the Kohls cash I had earned even though I hadnt picked up the order. To do the return the cashier "picked up" my 2nd order ********** and then returned them which issued me a $25 Kohls credit as a result. When they then returned my first order ********** they then said it would only be partial because they gave me credit back for the other order. I had informed the cashier I did not want the 2nd order completed because I wanted all the money back to my card instead. The item was purchased for someone else who isn't good with online purchases so I owe them $121 back. Instead I am stuck having to pay them back $25 out of my pocket because Kohls stole that money to convert to Kohls cash even though I never completed the order using that. I returned 100% of the vacuum and never took possession of any additional items. Therefore I should received 100% back of the funds I paid for the vacuum.

  

  Business Response

  Date: 07/20/2023

  Please know that our ****** Cash incentive is not meant to frustrate you, it is a reward coupon to use towards a future shopping trip if you choose to redeem. 
  
  Kohls advertising of our Kohls Cash promotion, including the Kohls Cash coupon itself, clearly discloses that If merchandise purchased earning Kohls Cash Coupon is subsequently returned or price adjusted, the value of the Kohls Cash coupon previously earned and/or the amount of the merchandise refund will be reduced to reflect any unearned value. This information is also found on the receipts that were included with the received complaint, as well as on Kohls.com. 
  
  If earned Kohls Cash is redeemed and then the original purchase is returned, the Kohls Cash that was redeemed is deducted from the return value. The ****** Cash you earned was redeemed, therefore the return is adjusted accordingly. Finally, as set forth in the terms and conditions for the Kohls Cash coupon, the return value of merchandise purchased with Kohls Cash may be subject to adjustment. We are unable to grant ********** adjustment request as there was no ****** error.

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Had I picked up and kept the order using the ****** cash I agree that those funds should have been deducted from the credit of my original purchase as that would prevent people from getting free products.

  However that is not the case. I neither picked up or kept the 2nd order using the ****** cash.  I paid $121 by credit card and have 0 merchandise since I returned the first order and they returned the 2nd (instead of cancelling). So I own no product from either order yet for some reason they will not refund my money even though they said they returned the 2nd order instead of cancelled by their mistake. 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 07/21/2023

  Customer may not have picked up the secondary order but customer still tendered/applied the ****** Cash to the order which is considered redeemed. We stand on our previous decision, no ****** error.

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is a deceptive practice which I will be sharing with everyone I can. The ****** cash program is nothing more than a way for kohls to keep money within their ecosystem. I had used my money to purchase a vacuum. I returned the vacuum and got ****** money instead. Had I not used the ****** cash I would have gotten my money back. The reason they set the expiration date of the cash is so that you spend it like I did before it expires, to force you to only get ****** cash back should you ever have an issue with your original order like I did. After being treated this way I don't want ****** cash because I don't want to support that business anymore. I tried to be extra nice to the agent at the store because they were belittled by the customer in front of me, but now I'm starting to understand why ****** customers get so frustrated with ****** customer service. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:07/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from ****** which is also under the name Runwayriotco.com. on May 10, 2023. I never did receive it. They say it was delivered on June 12, 2023. I have reached out to them several times. They have agreed to pay me 40% of my original order which was $40.68 which would make it $28.07. They agreed to this on June 25. I still have not received my refund. I keep getting the same form letter about how they care and it just takes time. Their email is ******************** The tracking number is TF300108632CT. I email them at least once a week and get the same form letter back.

  

  Business Response

  Date: 07/20/2023

  We apologize for our customer's experience. Regrettably, we are unable to answer any questions regarding the order number referenced in the customer's complaint as this order was not placed with ****** via kohls.com or on our ****** app. Customer must reach back out to the company that the order was placed thru. 

  Customer Answer

  Date: 07/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a $ 200 gift card and gifted to an elderly uncle for his birthday. The gift card was Purchased on 02/27/23 from KOHLS **** ****************************. They used the card in store for about $ 35. But when they went to reuse the card; there was no balance left on the card. They called customer service and customer service said some one use the card online . And assured if the original purchaser calls Kohls they will refund the money.As a purchaser I called customer service and they offered curtesy refund on the card and said will get in a month. Later via email they kept asking for different documents. All the required documents and address was provided. But at the end asked for a receipt. We did not save the receipt but showed proof of purchase with bank statement. Two of the customer service people was involved in this lengthy conversation. First representative was ***** E and last representative was AVIANCE B. Case related to incident Case Related to: 230615-010425 [Incident: 230615-010556].I was denied the refund ; asked representative to give me details to move the complaint forward; they stopped communicating.Since The card was used online ; they should have records about who used it and contact the user. Or since i lost the receipt; they could come up with the duplicate receipt and refund my money.I would like to take this incident forward and file a complaint at corporate level or get my refund.

  

  Business Response

  Date: 07/20/2023

  We apologize for our customer's experience. Per the back of card itself, "****** may replace the unused value of lost, stolen or damaged cards with proof of purchase" We confirmed that the email with our support team also advised of this information as well. Without a receipt, ****** is unable to review further.

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase through kohls online. My order came out to $53.64. A few days later i noticed an amount of $17.31 on my cashapp account trying to go through it was declined twice. The third time it actually went through. I didnt not purchase anything else that amounted to this amount let alone authorize any of this amount. I didnt receive any email as to what this is charging me for or anything. Ive tried many time chatting with kohls online chat which has been useless as they always say they will fix it within 24-48hrs but nothing ever happens. This is ridiculous being that i dont even know why im being charged another separate amount to my original order.

  

  Business Response

  Date: 07/19/2023

  We apologize for our customer's experience. Upon submitting an order through Kohls.com and other retailers, you may see an authorization hold or multiple pending charges. These temporary holds are to ensure the card being used is valid and/or ensure that funds are available for order processing. Once merchandise ships, the holds are removed and the actual charge will post to your credit or debit card. Pending authorizations may take up to seven (7) business days to be released. Your financial institution determines the length of the hold.
  
  Multiple authorizations may occur when an order is shipped in more than one package and/or if orders are combined with different fulfillment channels: Buy Online, Free Store Pickup or Buy Online, Ship to Store. Please consult your financial institution for assistance with release of funds.
  
  **********************************************************************************************

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This does not solve my problem as the amount on my account is no longer a pending charge , but an actual complete charge to my account. It is a COMPLETED order amount. That wasnt even how my order was my order was of $53.64. The amount im seeing on my account i have no idea what its for! Ive never spend $17.31 , yet thats what kohls is charging me. And i never authorized that amount either. I have put in a dispute through the bank but they said it would be faster if kohls were to refund the amount as they are the ones who charged my account. 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 07/21/2023

  Since customer has advised that she has opened up a dispute with her financial institution, ****** will respond accordingly via the dispute from her bank.