Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
• 

  Kohl's Corporation

  2708 W Loop 340 Waco, TX 76711-2408

• 

  Kohl's Corporation

  6120 Grand Ave Gurnee, IL 60031-1650

• 

  Kohl's Corporation

  6130 SW 17th St Topeka, KS 66615-1141

• 

  Kohls Department Store # 1086

  3175 S 25th E Ammon, ID 83406-5732

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a bed frame on 7/10/2022. Received bed frame in 3 boxes. 2 of the 3 boxes had all of the pieces needed to assemble the bed. However, the third box arrived very damaged. Not only was it missing ALL of the hardware, but several parts arrived damaged. Called customer services to ask about replacing the third box. Was told I could bring everything to the store or a carrier could pick everything up. When I explained that I did not want to exchange all the boxes just the one the third box to ensure I wouldnt receive additional boxes that were missing parts, I was told there was nothing the agent could do. When I asked for a manager, I was transferred and sent to the managers voicemail. I am not seeking anything unreasonable. I just want the third box with all of the appropriate parts

  

  Business Response

  Date: 07/27/2022

  We greatly apologize for our customer's experience. We shipped our customer a new box to replace the damaged pieces of the bedframe from order number **********, as well as the hardware to put the product together. The *** tracking number for this shipment is 1Z2153VW0373376299. Please allow 24 hours for the tracking information to update.

  
  

  We apologize for the inconvenience that this has caused.

  
  

  Thank you.
  

  
  

  
  

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So initally when i contacted kohls it was in may to inform them of a defective product and they instructed me to ckntact the manufacture neglecting to tell me that it was still under a 180 day warranty with thier company. I contacted them again on the 175 day since i recieved the item and the inital representative ( ****) said they could proceas the replacement but once it got to the end she said she would have to send it to my previous address. I no longer lived there so i asked for her to change it and she couldnt. She offered me a refund but i no longer have the same credit card. She then offered me kohls cash of 75 so i could reorder the item. But i asked just to try to override the replacement. She transferred me yo her supervisor (01ch) who said she would not help and offered me $30 in kohls cash. And i said just send me the original offer of $75 kohls cash and a shipping waiver or somehting and id reorder. She completely ignored my request and sent only the $30 I called back in to see why the full amount had not been sent and the supervisor Gaby - **** told me it was not her problem that the representative did not notate the account. But she would not help anymore This product is a child facing product that just fell apart this is a danger to children selling defective products and not replacing them!Please send the kohls cash or refund my order in full.

  

  Business Response

  Date: 07/25/2022

  We apologize for our customer's disappointment. Our customer placed order number ********** for a KidKraft Round Table & Chair Set on 12/04/21. They contacted us regarding the defective product on 6/05/22, which was after the 180 day return window had expired for this product. 

  
  

  Our customer paid $45.49, plus tax for the product and we offered to send $30.00 ****** Cash to our customer as a courtesy to help place a new order for the item. Unfortunately, we are unable to provide our customer with any more ****** Cash as compensation for this matter. Because the product is outside of the return window, we advise our customer to speak with the manufacturer of the product regarding any warranty that the product may have at this time.

  
  

  Thank you.

  Customer Answer

  Date: 07/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I did not have the product in had until 12-9

  the return policy would ahve been in effect if your team didnt tell me to call the manufacturer in the first place and gave me the option to return it 

  Initally your team approced a exchange  because of the faulty item  then couldnt send it due to a system issue  all i needed was a replacement for the chair leg that broke while my child was sitting in it 

  the item is 76 dollars jn your store which is why the initial rep promised that amount  

  Thwn your supervisor got on and only send 30   I was waiting for the remaining amount and the cash expierd   You can see it was never used  your team did nothing but give excuses as to why they couldnt make this issue right   

  
  Regards,
  
  *******************************

• Initial Complaint

  Date:07/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All of the clearance items I had in my cart from 7/5-7/18, in which I was going to place my order late on 7/18 or very early 7/19, significantly increased in price. Most every item doubled in price. All the base clearance prices increased 75% to 100%. I have several screenshots with datetime stamps showing the lower price. I tried resolving this with Kohls (chatting with 2 associates and speaking to another and her supervisor) but they will not honor the clearance price that was shown in my cart for 2 weeks. They hung up on me and prematurely ended my chat window. They also stated they could not price adjust a clearance item back to the lower price it was because its against policy. Once again these are clearance items that should only lower in price over time, not increase. I was going to pay around $1000 and they are trying to charge me over $2300 now. This is deceptive, dishonest and I feel like they were trying to trick me into charging me over double the cost because the prices adjusted as I was attempting to finalize my purchase, just before I confirmed the order. As soon as the issue occurred I contacted an associate via the chat but he could not assist me but stated someone would assist me within 12 hours (which did not happen). I last added items the night of 7/18 and I was actively adjusting my cart throughout 7/5 - 7/18 and at no time did the prices fluctuate. It wasnt until I was about to confirm the purchase, I have added 2 screenshots to show a comparison however I have many other screenshots (and a witness) if I need to include more. Please look at the base price; not including any discounts. The cheaper price is the price they are not honoring but these are clearance; not sale prices.

  

  Business Response

  Date: 07/21/2022

  We apologize for our customer's disappointment. Our sales prices are constantly changing and it is common to see them fluctuate daily.

  
  

  Upon review of our customer's shopping cart, we show that all of the items are either still on clearance or on sale. Unfortunately, we are unable to honor previous sale prices and respectfully decline our customer's request at this time. 

  
  

  Thank you.

  Customer Answer

  Date: 07/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  These are not SALE items these are CLEARANCE items.  Therefore your explanation does not apply.  The only time CLEARANCE prices fluctuate is when the price further reduces.  The FTC and my attorney will agree with me as the consumer - I have rights.  You cannot increase posted CLEARANCE prices, that existed for over two weeks in your system, that way you did and with the explanation you provided.  One of your associates told me it was a glitch that was fixed.  So the story just keeps changing.  Clearance prices do not increase.  I have shopped at your store for several years and in all of my purchases, which have been in the thousands never once has this occurred.  In your store or by any other retailer.  You have bait and switched.  What is your new definition of a sale vs clearance?  Please be very specific.  And just know that I will fight this all the way.  I expect you to honor the price I had previously in my cart.  What would you do if someone bought the item at the higher price, gave it as a gift and that person brought it back for a return without a receipt?  Would you not state the lowest price it was sold at was half the amount therefore thats all the person gets back on a refund?  Of course you would because you are scamming consumers.  I expected better as a loyal customer.  Just know I have screenshots proving my case and I can also show how my last 2 purchases where CLEARANCE items were bought at a lower price now show the prices to be 100% higher than when I purchased them weeks ago.  How do you explain that?  And please quit insulting my intelligence by saying SALE prices can fluctuate - that explanation will not fly!
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 07/26/2022

  Thank you for your response. ****** does stand by its previous statement. More information regarding pricing can be found on our website here: https://cs.kohls.com/app/answers/detail/a_id/85/~/pricing-%**********************#:~:text=In%20the%20event%20that%20an,credit%20to%20your%20credit%20card.

  
  

  We consider this matter closed at this time.

  
  

  Thank you.

• Initial Complaint

  Date:07/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order for some luggage (Order #**********). I was excited when it arrived because it was luggage for my trip. When opening each piece of the 4-piece set, I started noticing a strong, foul odor. When I opened the second piece of luggage, I screamed because there was what appeared to be a cat's corpse! It clearly made it's way in the luggage, was trapped and died a long time ago. The smell was horrible! I immediately boxed everything back up. It was suppose to rain so I had to keep it in my house in a large trash bag. I then called ****** and spoke with customer service, at this time they said they could not do anything because they had not recieved confirmation that the luggage had been delivered. I then waited until later and called again in hopes that they had been notified. I spoke with a supervisor ******** (Sat, July 16, 2022). He informed me to throw away the luggage and offered to send me replacement luggage if and when they received confirmation that the luggage had in fact been delivered. He then offered me $30 in ****** cash. I refused because that was simply not good enough. Again, there was a DEAD CAT in my luggage that I had deal with. He did increase the offer to $50, which he apparently sent to me without my consent. I don't intend to use this offer. My intention is to get the luggage I ordered replaced with the same or equal value, and a full refund. I won't accept any other resolution. If this isn't agreeable to ******, I'm sure my local news station would love to report this story.

  

  Business Response

  Date: 07/26/2022

  We are very sorry for our customer's experience and we are unsure of how something like this could happen. We processed a refund for the luggage set from order number ********** on 7/21/22. A refund in the amount of $269.90 was issued to our customer's ****** Charge card ending in ****. We also emailed our customer a ****** Cash coupon in the amount of $18.33 as part of the refund.

  
  

  We attempted to ship our customer another luggage set free of charge, but it is currently out of stock at this time. Is there another similar luggage set that our customer is interested in? Please have our customer respond with another similar set that they would like and we will ship it to our customer free of charge.

  
  

  We greatly apologize again for this experience.

  
  

  Thank you. 

  Customer Answer

  Date: 08/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******************* I noticed the luggage I ordered was no longer available. I got fed up and found a new set and just ordered it. My order number is **********. Please issue a full refund for this order and I'll consider this matter closed.

  

  Business Response

  Date: 08/05/2022

  Thank you for your response. We processed a refund in the amount of $272.50 to our customer's new order number ********** on 8/03/22. The refund will post to our customer's ****** Charge card ending in **** within 7 days.

  
  

  We apologize again for this experience.

  
  

  Thank you. 

  Customer Answer

  Date: 08/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time I order a discounted koolaburra throw my order gets cancalled and they still sent the rest of the order I only order whwn it says there some still in stick I ordered a throw and it stated 3 were left in stock this happens every time it seams to me its a way to get customers to but other things and im sick of it this has happened to me many times and I'm done dealing with the lies ypu should give a product since your so called closeout is out of stock. I paid upfront and it said it be delivered I expect a koolaburra throw or ill cancal my mvc card asap and never buy from ****** again

  

  Business Response

  Date: 07/20/2022

  We apologize for our customer's experience. Upon review of our customer's order number **********, we show that the Koolaburra throw unfortunately became out of stock after the order was placed. In most cases, out of stock merchandise is reflected prior to the checkout process, but there are some situations when an out of stock item may not be evident until after an order is placed. This can be attributed to high order volume, damages, etc.

  
  

  The throw that our customer attempted to order is still currently out of stock, but we do have other Koolaburra throws available for similar prices. Unfortunately, we are unable to honor the exact same price for a different throw.

  
  

  We apologize for the inconvenience that this has caused.

  
  

  Thank you. 

• Initial Complaint

  Date:07/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order number is **********,My order has been cancelled by kohls,but I didn't get my refund

  

  Business Response

  Date: 07/19/2022

  We apologize for our customer's experience. Our records indicate that our customer has previously contacted us regarding this matter. Our customer will receive their ****** Cash refund from order number ********** by email within the next 48 hours.

  
  

  Thank you.

  Customer Answer

  Date: 07/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:07/16/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number is **********.My order has been cancelled by ******,but I didn't get my refund

  

  Business Response

  Date: 07/19/2022

  We apologize for our customer's experience. We show that our customer used the same ****** Cash coupons on order number **********, as they did on order number **********. Both orders were cancelled and a refund has been requested for the ****** Cash coupons used on the orders. Our customer will receive their refund via email within the next 48 hours.

  
  

  Thank you.

  Customer Answer

  Date: 07/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:07/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  worst experience of my life!!!! so first thing Im being stocked like crazy by this manager lady she literally followed me EVERYWHERE I went I did absolutely NOTHING wrong i then could not find my bank card so I was talking to the lady stalking me asking her if anyone reported finding my card I was then frantic and showed the lady the only thing in my purse was my phone right before I exited to check my car for my card I then realized my phone was missing and she said no one reported it KNOWING SHE AND I JUST SEEN IT TWO MINS PRIOR and I GUARANTEE the cameras will show her taking my phone I couldnt find it anywhere she took it!she was extremely rude to me and told me I had to leave the store because it was closing time I was bawling my eyes out because i had no way home without my gps she didnt even offer to let me use a phone she then said she would call the police if I didnt leave not caring AT ALL that Im stranded in ******** idk my way around that area i live 45 mins away she was in the store for at least a half hour after closing and didnt care one bit. Im autistic and this was the scariest experience for me, I had a full blown panic attack hyper ventilating when i got to my car. A nice lady let me use her phone and thankfully I knew my bfs number by heart so he sent help to pick me up. I have never ever felt so hurt in my life my faith is shaken and my heart is broken I could never treat anyone like that I dont understand why she was so mean and heartless to me. Im devastated

  

  Business Response

  Date: 07/19/2022

  We greatly apologize for our customer's experience in our **********************. We have contacted the district manager of our customer's ********************** and they will be contacting our customer to resolve this matter.

  
  

  Thank you.

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I talked to the Vice President of kohls and he does not think the manager should be fired for what she did to me which absolutely blows my mind. Charges need pressed against her and she needs to be fired at the very least. He offered me gift cards Im not interested in gift cares I need paid for lost wages and compensation for what she did to me I will be contacting the media otherwise
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found that Kohls had Arcade1up Ridge Racer on sale for $399.99 on 7/13/2022. I called the ***********, ******* store asking if I could open a Kohls card and apply the 35% promo code. I was told I couldn't since it was an electronic. It wasn't in the excluded list and didn't show under the description. I decided to call Kohls corporate. I spoke to a Jani( employee #***B about this issue. She stated that it wasn't on the excluded list and it didn't have a disclaimer under the product. I asked if I opened a Kohls card if I could apply my 35% off code. She stated she tried a 20% off code on her end and the code took an additional 20% off. She asked if I wanted to order through her and I said I hadn't signed up for the card yet, but wanted to see if it would work. She then said it would work if I applied it online. I tried my 35% code I was given after opening my account and it didn't work. I called the corporate office this morning and was informed they wouldn't apply the code that I was told would work yesterday. I asked to speak with the employee I talked to yesterday and they wouldn't let me. Today they are claiming the excluded list wasn't updated, however they added the disclaimer that this products isn't included with coupons. Now the price of the cabinet is $699.99 and the gentleman I spoke to today wouldn't do anything to fix this issue, I wasn't given his name when he answered. I asked for his supervisor and I was told she wasn't going to do anything about the issue. I explained that according to their website there was no reason I couldn't apply the coupon. I keep being told it's on the excluded electronic list, but it's not. Then told it's showing on the disclaimer under product and it wasn't. It's currently on there to cover themselves since I found a glitch or issue with their policy.

  

  Business Response

  Date: 07/19/2022

  We apologize for our customer's experience and for the miscommunication regarding our coupon policy for the product in question. There is a disclaimer directly on the product page of this item that explains that it is not eligible for coupons. The link for this product can be found on our website here: https://www.kohls.com/product/prd-5753579/arcade-1-up-ridge-racer-arcade-machine.jsp?skuId=Arcade1up%20Ridge%20Racer&search=5753579&submit-search=web-regular

  
  

  Because this product is excluded from using coupons, we are unfortunately unable to honor the 35% discount on this product.

  
  

  Thank you.

  Customer Answer

  Date: 07/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Adding a disclaimer to the product after the issue was brought to your attention and trying to prove that Im a liar isnt good customer service.  I confirmed that with the corporate office employee that the product didnt have a disclaimer and wasnt on exclusions list.  In fact I have a second chat conversation with another employee admitting there wasnt a disclaimer and it wasnt on exclusions list.  Then when she was called out about that tried saying it was a toy.  I explained it wasnt a toy, but an electronic like every other store calls it.  Then she panicked and said it was a toy and an electronic so its excluded.  So does Kohls not properly train employees working at the corporate office who are supposed to be the most qualified and informed employees to handle the most complicated customer complaints?  This complaint doesnt look good on your behalf on honoring products and services when two employees confirmed I could use a promo code for opening a store card with you and not allowing me to purchase an item not excluded from coupons.  Poor customer service on your part and by far the worst experience Ive ever seen dealing with any corporate office.  Issue was not resolved!
  
  Regards,
  
  
  *************************

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/21/2022 I went to Kohls and bought my sister a birthday present One item I was charged ***** for. She could not wear the item and she took it back with my receipt and ask for a merchandize card to shop later. The lady smiled at her and put the refund back on my card. The sales lady stapled the return item receipt to the original receipt and my sister bought it back to me. Kols issued a credit of ***** back on my card not the entire *****. Another item on the same receipt was a shirt and I paid ***** for it. I took receipt to Kohls and ask why I was not given the full ***** back. The manager said that the orginial receipt for the ***** said if I would return it I would only get back *****, but if I had returned the ***** shirt Iwould have gotten back 20.19I told the manager I only wanted the *** I spent on the item . What can I do to get the full ***** back. It seems as though this might be a fraud issue

  

  Business Response

  Date: 07/12/2022

  We apologize for our customer's disappointment. Please have our customer respond with a photo or copy of the receipt for the return transaction. We will then be able to look into this matter further.

  
  

  Thank you. 

  Customer Answer

  Date: 07/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] I do in   fact have the receipt but no way to send it. If you will be so kind I will take the receipt  to the store if you will tell me who to see at the Battleground store in ********** **
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 07/13/2022

  Thank you for your response. We actually just need a little bit of information from the receipt in order to locate the transaction in our system. Please have our customer respond with the date of the receipt, as well as the transaction information directly to the right of the date on the receipt. An example of what the transaction information looks like is: 0472/26/9876/0

  
  

  Once we have this information, we will be able to locate the transaction in our system.

  
  

  Thank you. 

  Customer Answer

  Date: 07/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I do not have a way to send this copy of receipt to you but will be glad to take receipt to the store on battleground if you tell who to see .
  Regards,
  
  ***************************

  

  Business Response

  Date: 07/19/2022

  Thank you for your response. Our customer does not need to attach a photo or copy of their receipt for us to look into this matter, but we do need to have some information from the receipt in order to locate the transaction. Please have our customer respond with the date of the transaction, as well as the numbers directly to the right of the date on their receipt.

  
  

  If our customer prefers to go into the ********************** to resolve this matter, they can speak to any associate or manager in the store to help them understand their receipt.

  
  

  Thank you.