Complaints

This profile includes complaints for Kohl's Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kohl's Corporation has 529 locations, listed below.

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  Kohl's Corporation

  N56W17000 Ridgewood Dr Menomonee Falls, WI 53051-5660

  
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  Kohl's Corporation

  4544 S Scatterfield Rd Anderson, IN 46013-2904

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  Kohl's

  175 E Alluvial Ave Fresno, CA 93720-2973

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  Kohl's Corporation

  1800 Route 23 Wayne, NJ 07470-7504

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  Kohl's Department Store

  2600 Pleasant Valley Rd York, PA 17402-9609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I encountered a belligerent store manager at our local ****** that refused to let me speak, **** told me to shut up, and that he wouldn't listen to me. The encounter started with me trying to correct an error that was handled incorrectly on a return. Rather than try to resolve the situation, **** simply told me that it was just the way it was and that if I was expecting differently then I would need to return all of the purchases associated with the transaction to correct it. I have all of the order numbers, receipts, etc. to show what went happened, but need assistance in connecting with an actual ****** corporate individual where I will share all of the information.

  

  Business Response

  Date: 07/11/2022

  We greatly apologize for our customer's experience. Please have our customer respond with more information regarding what happened with their return, as well as any receipt and order information they may have regarding this matter. Please also have our customer respond with which ********************** location this incident happened in. We will then be able to look into this matter further.

  
  

  Thank you. 

  Customer Answer

  Date: 07/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The issue is twofold - 

  1.  Original purchase was made on 06/19/2022 - several items.  For that purchase my wife received ****** cash - she then utilized the ****** cash for another purchase.  Creami on first purchase did not work.  I went to store on 07/10 to return both the Creami and items bought with the ****** cash.  I requested the cashier return the purchase made using ****** first so as to get the earned ****** cash back.  I then requested she return the Creami as a separate transaction to get back the full $119+ spent on Creami.  Cashier had processed the returns on a single transaction which is not what I asked and I did not realize until I returned home what had happened. 

  2.  When I went to the store to get the transaction fixed, the Manager **** proceeded to tell me that the returns don't work that way which is incorrect.  Then tried to tell me that in order to fully cancel the ****** cash received from the original order I would need to return everything and not just one item.  When I tried to continue explain what did not happen that should have he ealked over me and told me that's not how it works.  **** then told me I got what I deserved, after telling me to "shut up" and listen.  This is inexcusable behavior as the Manager **** made no attempt to resolve the issue and resorted to yelling and walking off.

  I am upset and appalled at what occurred as had the cashier done what was asked instead of just flying through the transaction, everything would have worked out fine and I would have received what I spent.  

  I don't feel like I should be subject to the behavior exhibited by ****.  I have attached all of the receipts as you asked.

  Regards,
  

  
  *************************

  

  Business Response

  Date: 07/19/2022

  Thank you for providing all of the information regarding this matter. We are very sorry to hear how our manager handled this situation and we apologize that our customer had this type of experience in our store. We have forwarded this feedback to management of the *******, ** store and it will be discussed internally with the manager involved.

  
  

  Upon review of our customer's return, it would have been processed the same way had it been split into two separate transactions. Any time a customer uses an earned ****** Cash coupon and then returns the merchandise that earned the coupon, the ****** Cash amount will always be deducted, even if our customer also returns the merchandise that they used the ****** Cash coupon on. When this happens, our customers receive a new ****** Cash coupon from the second return. 

  
  

  As a courtesy, we refunded our customer's original order by the amount of $38.28 on 7/19/22 for the amount that was deducted from their return. The refund will post to the original form of tender within the next 7 days.

  
  

  We apologize again for the experience that our customer had with us and appreciate the time that it took to contact us regarding this matter.

  
  

  Thank you.