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Business Profile

Replacement Windows

Window Select, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Replacement Windows.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 110 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a new window (approx $7500). Quoted delivery in January. Followed up at the beginning of January and was told due to delays, it would now be ****** Called back late March to check on status, was informed it would now be ***** Called back again to check on status the first week of June, now told July. Called back again multiple times, finally got an email stating September. During all of this happening, asked if I could cancel, told me the order has been placed and materials purchased, so it would cost me about $3500 to cancel. So now no window with only an estimated arrival which will undoubtedly be pushed out again. I have called many times with no response back to request. I was told the order was placed after final measurement on 11/5. I would like my window to be delivered and some sort of discount for the time and energy spent trying to plan around this and many phone calls.

  • Initial Complaint

    Date:07/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Put money down on some windows with Window Select and never received my windows. They will not refund my money and I need new windows. The address to the company is Window Select *************************************************************** Their phone number is ************ Purchased the windows on 11/8/21 and then another order on 1/28/22 both orders were never received.

  • Initial Complaint

    Date:07/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with Window Select 6/13/21 and gave a 50% deposit $1,928 for 4 new windows with installation. I keep calling and customer service keeps telling me 'next month'. I have mentioned I'd like to cancel my order with them, and they said that I would still be responsible for the material cost (basically the 50% I put down). I find this funny because if the windows aren't produced yet, the true cost of the material should be $0. I called today and the **************** Manager said he feels confident that my windows will be in 3rd week of July. I told him that I was told that about June from another customer service person.

  • Initial Complaint

    Date:07/01/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered windows from window select July 2021 still have not received. Put **** dollars down. They dont even answer the phone now. I would just like my money back.

  • Initial Complaint

    Date:06/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have window order with Window Select.Original contract was signed for on 9/11/2021.Original order was 12 windows 8 Slider, 3 Double Hung and 1 Casement White ******** and White ********* the order was amended on 9/22/2021 as we added 2 more Sliding windows to the order, so then the order because 14 Windows.The salesperson we were working with was named *************************.We paid $10,000.00 up front on 9/11/2021 with a check #****, and with the amended order the agreement was to pay an additional $1,700 upon installation.The address for installation is:1307 *********************************************************

Window Select, LLC is NOT a BBB Accredited Business.

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