Reviews

This profile includes reviews for Associated Bank, N.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Associated Bank, N.A. has 386 locations, listed below.

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  Associated Bank, N.A.

  330 E Kilbourn Ave Ste 850 Milwaukee, WI 53202-3170

  
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  Associated Bank, N.A.

  509 Alma St Pound, WI 54161-9702

  
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  Associated Bank, N.A.

  10440 Townline Dr Sister Bay, WI 54234-9333

  
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  Associated Bank, N.A.

  600 W Kimberly Ave Kimberly, WI 54136-1362

  
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  Associated Bank, N.A.

  19601 W Bluemound Rd Brookfield, WI 53045-5974

  

Review Details

• Review fromScott H

  Date: 09/20/2023

  1 star

  Scott H

  Date: 09/20/2023

  Stay away from this bank They let you open a checking account. And encourage you to set up direc deposit and initial funding and then without any notice whatsover freeze your account and you cannot access funds. When you call, you get rude uncaring people who act like they can keep your money. I have filed a complaint with CFPB.

  Associated Bank, N.A.

  Date: 09/22/2023

  Thank you for your feedback. We have attempted to contact you via phone and have not received a response after leaving a voicemail. Please feel free to contact us to further discuss your concerns.

• Review fromMichael M

  Date: 08/21/2023

  1 star

  Michael M

  Date: 08/21/2023

  I paid my mortgage as agreed but their system didnt recognize my payment and the dinged my credit for their internal error. When I called to ask them to update the report they denied my request. Will never consider using any of their offerings going forward.

  Associated Bank, N.A.

  Date: 08/29/2023

  As we discussed, we have investigated your concerns and provided our response in writing.

• Review fromAaron A

  Date: 08/09/2023

  1 star

  Aaron A

  Date: 08/09/2023

  i had cancer surgery on nov 2022. i called in the beginning of nov and paid my bill from 2 accounts. mortgage. one of the accounts had been acting funny and saying that it was not a valid account or that there were not funds in the account on the first attempt for the last few months. the second time they try it works fine. i TOLD THEM THIS ON THE PHONE. and paid it from two accounts. one of them didnt work so i only paid half my bill. they waiting till december to call me and then reported the issue on my credit. i asked them to take it off and they refused. said i was "Technically" late even tho it was an error on the bank side. they then stole over 2k from me by taking money fraudulently from my account and i took screenshots to show it. some ***** named Arik from associated bank then calls me and tells me that he will investigate and get it fixed. obviously because of the fraud from their bank. months later, Arik said too bad we arent doing anything about lying about being late for a payment, not about the extra thousands we took from you. we are keeping it. real class act here. ive filed charges with the state and CPFB and Comptroller complaint. i hope Arik and Associated get fined millions for fraud and malfeasance.

  Associated Bank, N.A.

  Date: 08/10/2023

  Thank you for providing your feedback. You concerns have been documented.

• Review fromDietrich P

  Date: 08/06/2023

  1 star

  Dietrich P

  Date: 08/06/2023

  Is this even a real bank? I pay my car loan on their website and never get an email confirmation. Then I see that last months payment on 7/7 didnt go through. I try to make a double payment this month- about 10 times, using different browsers and every single transaction that I try has the submit payment button disabled. The Contact Us blurb says to call at the above hoursand none are listed. The login for the website also doesnt work on their app. There is no way to email support. Their app and website are garbage. This is a scam enterprise that has unprofessional online tools and appears to be run out of someones garage. Judging by other reviews this is designed to make your payments late so they can jack you for late fees.

  Associated Bank, N.A.

  Date: 08/15/2023

  Thank you for your feedback. I have been trying to reach you to discuss your concerns but have been unable to make contact. If you still require assistance, please contact ************. The hours are listed below. MondayThursday, 7 a.m. 10 p.m. ** Friday, 7 a.m. 8 p.m. ** Saturday, 8 a.m. - 4:30 p.m. **

• Review fromDebbie W

  Date: 07/17/2023

  1 star

  Debbie W

  Date: 07/17/2023

  This entire enterprise is a scam. Their website is designed intentionally to glitch at the exact same point in the payment process, so that your payment does not go through. I literally take a video every time I attempt a payment online just to document this. Every single month the site glitches, in the same exact way, at the exact same point. Which is between the 2nd to last number and the last number of my banks routing number. How does that even happen.... every single time at the exact same spot for a year? That's just not possible. It has to be designed that way in order to add late fees and or/ demand possession of the vehicle so they can turn around and sell it. Let along what company does not allow you to save your payment information to begin with??? There needs to be a class action lawsuit. And when there is I hope I hear about it because I have 12 months of video documenting this "glitch"

  Associated Bank, N.A.

  Date: 07/19/2023

  Dear ******************,Thank you for taking the time to share your concerns with **. It is disappointing to hear our service did not meet your needs nor our standards for service excellence. I apologize for any frustration you may have experienced. Your comments have been forwarded to the appropriate business line for further review. If you need assistance at anytime, we are happy to help you! You may contact us directly at **************. Sincerely, Associated Bank, We Care Team

• Review fromSteph T

  Date: 06/18/2023

  2 stars

  Steph T

  Date: 06/18/2023

  Honestly trying to pay car loans online, the login process is just totally annoying. I have to call each time I want to log in because it looks like you havent signed in for a while, please give us a call. I logged in two weeks ago. They ask for your social on the automated portion of call and then repeat it back, which seems totally unprofessional Im wishing this loan was through another bank.

  Associated Bank, N.A.

  Date: 06/20/2023

  Dear **************, We appreciate your feedback and thank you for taking the time to share your concerns with **. It is disappointing to hear our service did not meet your needs nor our standards for service excellence. I apologize for any frustration you may have experienced. Your comments have been forwarded to the appropriate business line for further review. If you need assistance at anytime, we are happy to help you! You may contact ** directly at **************. Sincerely, Associated Bank, We Care Team

• Review fromJames T

  Date: 05/09/2023

  1 star

  James T

  Date: 05/09/2023

  Assistant Bank Manager Sam ******** verbally assaulted and humiliated me in the lobby of the Bank today 5.9.2023. After ignoring an employee request and respecting my time he left the bank making me wait for a withdrawal that I have made many times with needing his approval - and when I respectfully asked for his time as I was in a hurry and had already been left waiting he stormed into the bank lobby shouting at me 'Don't you EVER talk to me like that again!'. If he talks to me, a customer like that how is he treating his employees. I asked for his card and called and spoke with the Associated Corporate office where I asked for an apology - they told me that was unlikely. Ready to move my money to another bank completely.

  Associated Bank, N.A.

  Date: 05/10/2023

  Good afternoon ****************,I apologize for your experience at the branch and want to thank you for taking the time to discuss your concerns further with me. At Associated Bank, we place a high value on providing quality service and recognize that customer satisfaction is a key to our continued success. We have forwarded your feedback for the appropriate parties to review for coaching and retraining purposes. Kind regards,*****

• Review fromLauren W

  Date: 03/27/2023

  1 star

  Lauren W

  Date: 03/27/2023

  This bank does not care about you! Paid my car in full on March 9th and they sent a repo company on March 26th for non payment. They had received their payment IN FULL for 15 days and did not cancel repossession order until I called for a 4th time. Unacceptable.

  Associated Bank, N.A.

  Date: 04/26/2023

  Thank you for your feedback. We have attempted to contact you via email and have not received a response. Please feel free to contact us if you would like to further discuss your concerns.

• Review fromMike V.

  Date: 03/02/2023

  1 star

  Mike V.

  Date: 03/02/2023

  They will lie to you straight to your face and are unwilling to do anything about it. They will tell you you get $50 **** card for refuring new customers, yet will never give you it. Any complaint you make with them about anything they will do an investigation and always rule in their favor. They dont care about you only about their image. Stay far away from them.

  Associated Bank, N.A.

  Date: 03/14/2023

  ************, Thank you for your feedback. I apologize for any confusion. We will be happy to assist you; however, it appears additional information is needed. We attempted to contact you by telephone, but we were unable to reach you. Please feel free to contact our ************* ********************** at ************** at your convenience for further assistance.Thank you, Associated Bank We Care Team

  Mike V.

  Date: 03/14/2023

  Weve spoken numerous times, youve told me you couldnt do anything and wont do anything because I dont have proof, sense I dont have a camera shoved in your employees face during every transaction. This all dates back to summer of last 2022 at the ******** branch. But as usual you will defend your lying employees, the reviews on here and your social media pages all back this up.

• Review fromAlexis K

  Date: 03/01/2023

  1 star

  Alexis K

  Date: 03/01/2023

  DO NOT use your debit card for any purchase. There is no consumer protection from associated bank. I have dealt with their loss prevention personnel and they told me to deal with the merchant. THE MERCHANT is a scam website and i provided all documentation to show that (all BBB complaints on the company in the same situation as i) and still denied my claim for my purchase. LOOK FOR A DIFFERENT BANK or only use a credit card/bank that looks out for you as a customer.

  Associated Bank, N.A.

  Date: 03/13/2023

  Good morning ****************,Thank you for taking the time to discuss this matter further with me. I have filed feedback on your behalf regarding the outcome of your dispute and I apologize for any inconvenience this has caused. If you have any further concerns please contact our ************* team at **************.