Complaints
This profile includes complaints for ManpowerGroup, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Manpower Group is sending unsolicited SPAM employment texts to me that i never signed up for or ever asked for. This is regardless of the do not call list. I have never authorized the Manpower Group access to my information.
Business Response
Date: 10/31/2024
Do apologize we will put you on the do not call list. Thank youInitial Complaint
Date:02/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I first started working as a contractor for Manpower Group, they sent me an email a week after I started saying that I entered I was a Military Spouse, and that in order for them to move forward with my tax forms they need documentation supporting that, and asked for specific forms. I then emailed back and said that box was marked by mistake, I am single. They then respond and say Thank you.I am now seeing that I owe $1700 to the *** because my marital status is Married when I emailed back and said I am single. They never changed my status, which is now causing me to owe.I email and ask them what happened, they said because I didnt update the form that I am single they didnt change it. I say to them I was unaware I still had to update the form if I just told you all I am single, and she never said in the email I still had to update it, she just said, thank you. Also, if they were unable to move forward without the proper documentation stating Im a military spouse, how did they move forward saying ** married? They cant do that without proper forms. Because of a mistake they made and never fixed, I now have to owe $1700 that I do not have. What I would like is the $1700 from them, that I now have to owe.I also uploaded screenshots of the email thread.Business Response
Date: 03/07/2024
worker was contacted and she need to update her 2024 withholding form she incorrectly filled it out for 2023 and signed it we can not go back Thank youCustomer Answer
Date: 03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I responded to the email saying I am not married, the box was marked by mistake the only response back I received was Thank you. I assumed that if I still needed to fill a form out, that a response would have been Thank you, but you still need to fill out the form as we are not able to make adjustments for you. I did not know what I also still had to fill out the form even though I wrote it in the email that it was incorrect. If you all would have told me I still had to, then I would have. Also, the email stated you cannot move forward with my tax documents until I have provided proof I am a military spouse, which I did not. I have spoken to a tax attorney and called the *** and they have also confirmed this. I also find it very odd that when I submit my complaint to the BBB, my assignment through you all ended earlier than it was supposed to.
Regards,
***************************Initial Complaint
Date:02/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The marketing for job recruiting by both texts and emails is annoying. I've tried to contact Manpower by email and website as of 2/21/2024 but no avail. They need to suppress me from their job seeker lists across ***********'ve had many emails back before Thanksgiving. I am no longer on indeed.comBusiness Response
Date: 03/07/2024
We will take you off our contact list for employment Thank youCustomer Answer
Date: 03/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In may of 2023 I was contacted by a recruiter via text message by the name of *********************** out of the ******** office about an employment opportunity at P&G. I told her that I was interested. She then proceeded to call me later that evening to speak more about the opportunity and give me further details. After the conversation I agreed that this opportunity was good for me so I accepted. She then proceeded to send me emails with onboarding instructions. I finished all on boarding paper work within a timely fashion. I took the drug screen background and waited for a response for an orientation date. A week went by and I heard nothing so I reached out to ***************** and she said that they were waiting on my background check. A few days go by and when I didnt hear anything back I kind of gave up hope and forgot about it she never called back. Fast forward to February 5th 2024 I get another text message about an employment Opportunity at P&G from **************************** and once again I told her I was interested we talked on the phone like the time before I went for hearing and drug screening like the time before and she said once everything is done shell contact me or I can reach out to her for status inquiries. The next day I called her and received no answer so I left a message about my concerns in hopes she would give me a call back. Another day passed and no return call. I then tried to call again and there was no answer. I then sent a text message explaining my concerns about the position so I could move forward with other opportunities if they did not want to hire and there was no response to that. I think its very unprofessional to have a candidate take time out their day and handle everything on their end only to be ignored with no explanation. I am not sure if this is how manpower group does business or is this just recruitment. Ive attached a timeline of supporting documentation some of us have responsibilities and dont need the red tape.Business Response
Date: 03/07/2024
I did talk to the associate today. I let him know we will do our best to bring him in for the next opportunity at ***** BranchInitial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not been paid for my work and have been given promises and excuses for why I dont have my money yet. It has been three weeks past due and two weeks for another. The Hannibal ** office is ignoring my calls and will not return them.Business Response
Date: 02/20/2024
confirmed with the branch that this has been resolved and he has received all paychecks and monies owed. Thank youInitial Complaint
Date:01/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am constantly receiving emails from this company, specifically from a person by the name of ***********************, I have requested dozens of times to please stop emailing me be they are looking for the wrong person, never once received a response back but continue to receive emails from them. Responding back to the emails does not make a difference neither is the company responding back or rectifying this issue. Im including the email screenshot of that.Business Response
Date: 01/19/2024
Due apologize for the inconvenience we will make sure we remove you from the list Thank you!Customer Answer
Date: 01/20/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
Date:12/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/4/23 I was contacted by a recruiter named ********************* regarding a job at a company called Radial. I was offered the position and accepted it. I filled out all onboarding paperwork and scheduled an appointment to fill out I-9 paperwork on 12/14/23 at 10am. I arrived at the office at 10am and the office was closed with a sign on the door saying appointments only and it gave a number to call. There were also four other associates, like me, who showed up for an appointment. Over the course of the next hour, all of us tried contacting the number posted on the door but to no avail. I left several messages at the number and other Manpower numbers, including my recruiter. Another associate with me was able to get ***** of his recruiter, who stated that there had been a bomb scare and they were all working from home. Finally, at 10:50am I got ahold of someone at the posted phone number. She was extremely rude and quick with me. She stated that the Radial position had been filled and that nobody had been in the office for the last week and nobody would be in the office for a couple more weeks. I asked her why myself and the other associates all had appointments today and why our recruiters did not inform us not to come but she had no answer. I asked one of the other associates waiting with me if she was getting a job at Radial to which she answered no. So some of these other people had appointments unrelated to that position. I asked the woman on the phone if I could speak to someone in charge and she told me she was working from home. There is so much contradictory information here and it's impossible to get a live person on the phone from Manpower. I leave messages, send emails and texts but never get an answer. I drove very far today for an appointment I had scheduled and have confirmation of.Business Response
Date: 12/28/2023
We are sorry for your experience and a member of our Leadership team would like to reach out to you directly to discuss your experience. We strive to provide prompt communications and service for our associates. Thank youInitial Complaint
Date:12/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For almost 2 weeks now, NOT 1 LIVE PERSON HAS PICKED UP THE ***** TO TALK WITH ME ABOUT MY CASE. *** LEFT MULTIPLE MESSAGES THROUGH OUT A WEEK SPAN AT MULTIPLE MANPOWER NUMBERS, TO ABSOLUTELY NOT 1 PERSON CALLING BACK AT ALL! ATP I BELIEVE THEIR STEALING PPLS INFO FROM ONBOARDING PAPERS, ETC....Business Response
Date: 12/20/2023
needing more information from complaintInitial Complaint
Date:11/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company will not stop harassing me with continued communication after repeated requests to stop.Business Response
Date: 12/20/2023
will notate do not contactCustomer Answer
Date: 12/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
After submitting this complaint, I was both called and texted by this company. They continue to harass me on a regular basis.
Regards,
*********************Customer Answer
Date: 12/20/2023
Wednesday, December 13Initial Complaint
Date:08/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was recently hired through manpower for a position at Cummins emission solutions, it was about a month of hiring process and everything was good, mind you I have kids and a fianc in school so I waited to quit my other job before I was told by manpower I was for sure hired so I did that and started work last Monday. I worked for a week and then was contacted by *************************** saying I could no longer be employed by manpower due to having a misdemeanor on my record.Business Response
Date: 09/13/2023
Hello The market manager will be in contact with **** to discuss this in further details
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