Business Profile

Clinic

Aurora Advanced Healthcare, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Aurora Advanced Healthcare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

62 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 4, 2024 I went into Aurora Hospital for an emergency appendectomy. I did not have any health insurance at this time. I had my surgery on 3/4 and was kept overnight for observation. On 3/5, prior to being discharged, I was spoken with by a Financial Assistant to determine if I was eligible for financial assistance (I wasn't) and I was told I would receive a 50% non-insured discount on my services. I began making payments through the app as soon as my first online statements came through. Payments were made in good faith on 3/25, 5/14, 6/3, and 7/5. During this time I was in contact with Aurora multiple times (on 3/28, 5/22, 7/3, and 7/5) to determine the possibility of having been double charged and to understand my bill. During my phone call on 5/22, I spoke to a representative about not being able to afford the payment plan amount and asked for additional resources. I was sent to Financial Assistance and told I did not qualify for other options. I continued making good faith payments. On 6/24 I received a collection notice for $3361.00 from an outside company for my Aurora bill. I contact Aurora to determine why I was sent to collections and was told it was due to "refusing any payment plan." I called on 7/3 to discuss this matter further and asked them to pull recordings of my attempts to pay and ask for additional help or a lowered payment. Was given lower payment plan. I called on 7/5 and was told they would not resolve collections on their end. On 8/12 to let the representative know about short-term health insurance that went into effect on March 5 at 12:01am. This was for any March 5 charges that may be applicable. On 10/7 I called regarding my statement jumping from $18,500 to $29,888.73. I was told they ran my short-term insurance for the inaccurate date of March 4 and March 5. Told it would be sent to review. Called on 10/28 and told there was no update. On 11/5 told had been sent to wrong department for reviews and have to wait longer for solution
Business Response
Date: 11/06/2024
Thank you for contacting Aurora Health Care. An acknowledgement letter and Release of Information will be mailed to Ms. ******* Once the signed Release of Information is received, additional information will be provided.
Customer Answer
Date: 11/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will gladly sign the *** once it is received in the mail to get more information. Nothing has been resolved as of now.

Regards,

****** ******
Business Response
Date: 11/08/2024
Thank you for contacting Aurora Health Care. An acknowledgement letter and Release of Information was mailed to Ms. ****** on 11/6/24. Once the signed Release of Information is received back, additional information will be provided.
Customer Answer
Date: 11/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still have not received the *** to sign and begin discussing further information. The balance of my account has been corrected, however there has been no response from the business regarding the issue of my being sent to Collections. I would still like a resolution with this issue, as I have not received any information regarding it since July.
Regards,

****** ******
Business Response
Date: 11/15/2024
Thank you for contacting Aurora Health Care. An acknowledgement letter and Release of Information was mailed to Ms. ****** on 11/6/24. It could take 7-10 business days to receive via the postal service. Some areas may be experiencing a delay with their postal service. Please allow more time to receive the information.
Customer Answer
Date: 11/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I received and sent back a signed ROI for the issue involving collections. Once received by Aurora, I will decide my satisfaction in the complaint based on the response and information regarding collections.

Regards,

****** ******
Business Response
Date: 11/27/2024
Thank you for contacting Aurora Health Care. The information provided has been noted. Please allow more time for the signed Release of Information to be received and a formal response to be provided.
Business Response
Date: 12/04/2024
The signed Release of Information was received on 12/2/24. In the complaint, Ms. ****** stated that she had been making payments towards the balances from her March 2024 emergency surgery. She was advised that she was not eligible for financial assistance through Aurora Health Care,and that she would receive a 50% uninsured discount. Ms. ****** indicated that she provided information for the short-term insurance coverage she had for 3/5/24. After she received a collection notice, she contacted Aurora Health Care and requested a review to have the balance placed on a payment plan, which was approved. She stated that her account balance increased from $18,500 to $29,888.73. When calling for an update on the review of why the balance increased, Ms. ****** was advised that the request was sent to the incorrect department and the review would take longer for a response.

I reviewed the account and found the following details regarding the billing related to Ms. ******* services from 3/4/24-3/5/24:

The claim for the facility charges totaled $23,745.53. This claim included the charges for staff, equipment, and resources related to the procedure and observation care afterward. Ms. ****** was discharged on 3/5/24.
The facility charges from 3/4/24 totaled $22,609.88. A 50% uninsured discount was applied to these charges, totaling $11,304.94. Ms. ****** is responsible for the remaining $11,304.94. This amount is not currently included in the payment plan because of the claim pending with the insurance company.
The facility charges from 3/5/24 totaled $1,135.65. The claim is currently pending with United Health One. The claim was submitted on 11/6/24.
On 11/25/24, ***** from United Health One called to confirm if the claim received was a corrected claim. The ***************** representative advised that it was.
Once the processing is received from United Health One, the amount Ms. ****** is responsible for will be added to the payment plan.

There were 4 professional claims related to services on 3/4/24. The 50% uninsured discount was applied to each.
Total billed amount for the ********************** visit, lab work, and medication was $1,741.00. The uninsured discount was applied in the amount of $870.50, leaving a patient responsibility of $870.50. Ms. ****** made payments towards this and satisfied the balance.
Total billed amount for the radiologist that interpreted the ** scan was $1,170.00. The uninsured discount was applied in the amount of $585.00, leaving a patient responsibility of $585.00. Ms. ****** made payments towards this and satisfied the balance.
Total billed amount for the surgeon and observation care was $7,650.00. The uninsured discount was applied in the amount of $3,825.00, leaving a patient responsibility of $3,825.00. Ms. ****** has been making payments towards the balance. Currently, the balance is $3,361.02.
Total billed amount for the anesthesiologist during the procedure was $2,590.00. The uninsured discount was applied in the amount of $1,295.00, leaving a patient responsibility of $1,295.00. Ms. ****** has been making payments towards the balance. Currently, the balance is $170.50.

There was a balance that had been placed with outside collections on 6/18/24. Ms. ****** had been making payments on the account, but there was not an official payment plan set up to protect the account balances from aging and being placed with outside collections. There were account status notices in red print on page 3 of the statements dated 4/1/24, 4/29/24, and 5/27/24 advising of a past due balance and the danger of placement with collections.

A payment plan was established on the account on 7/3/****** payment agreement was for $430.00 per month. Automatic payments are scheduled for the 29th of each month. The balance in collections was not included in the payment plan, as it was already with collections when the payment plan was set up.

Ms. ****** contacted **************** on 8/12/24 to provide the short-term insurance information for services on 3/5/24. The balance that had been placed in outside collections was recalled on 8/12/24 and added to the payment plan. This was reflected on the statement dated 8/25/24.

The current account balance is $16,588.14. All balances on the account are included in the payment plan except for the balance from the facility claim from 3/4/24-3/5/24. Once the insurance processing is received, the patient responsibility will be added to the plan if the payments are current.

In summation, there were account status messages on Ms.******* billing statements. This is the way that Aurora Health Care communicates with patients on the status of their billing account. While patients can make payments on their account as they are able, this method does not protect balances from being placed with an outside collection agency.
Initial Complaint
Date:11/04/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a hospital bed for Dec 28, 2023 thru July 24, 2024. I paid all billing when received except for a missed payment on May 28, 2024. When I realized I had missed a payment, I sent a check on August 18, 2024. I keep getting calls that I owe for a missed payment in June. I have had numerous phone conversations with the billing department. I have sent a list of check #'s and copy of my cancelled checks for proof of payment. I have sent all of this information by mail to the Chicago office and to the office in **. [ *********************************************} I continue to get calls that I owe money. I was billed Feb 2024 though July 2024. Enclosed are my copies of information sent to Aurora and an Account History from **********************. Please sort this out for me. Thank-you, ******** ******
Business Response
Date: 11/04/2024
Thank you for contacting Aurora Health Care. I have forwarded Ms. ******** concern to the appropriate person at Aurora at Home.
Customer Answer
Date: 11/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

******** ******
Customer Answer
Date: 11/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and await a response re billing issue.

Regards,
Pa****** ******
Initial Complaint
Date:10/10/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It took over two weeks to get medical care & the only reason I got the care is because I was forced to go to urgent care. For two weeks NO ONE would transfer me to a ** or nurse. I was hung up on, & told all we can do is send a message to the care team I had UTI symptoms for TWO WEEKS! Ive stated multiple times the live well app is not a good choice to reach me, they refuse to call me by phone. For work my phone is attached to my face, there is no way Im missing a call. I had no idea if I was diagnosed with anything or had a prescription until I called in tears. The next day they still could not fully tell me what is going on with me. All they could say is that I had a prescription to pick up I was given a phone number to a concern and complaint line and that phone number is disconnected, I still have yet to speak to a medical professional about any advice in my situation. I feel I was refused basic medical care by the ******************** for FOURTEEN DAYS! I can not afford to go to urgent care but was forced to because of the lack of care at this facility. I have no idea how Im going to pay my future bills. They do not care about my health so I cant expect them to care how I can afford anything.
Business Response
Date: 10/11/2024
Thank you for contacting Aurora Health Care. Ms. ********** address was not included in her complaint. Please provide this information so that an acknowledgement letter and Release of Information can be sent to her.
Initial Complaint
Date:09/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I should have been told you up you illness by injury charge to a specialist charge that is ridiculous charge for a sinus infection as you team thinks everyone has Covid I can see a increase in charge for illness but not ****** charge your prices make me realize I can only afford a regular visit So I hope I never get sick again
Business Response
Date: 09/26/2024
Thank you for contacting Aurora Health Care. An acknowledgement letter and Release of Information will be mailed to Ms. ******* Once the signed Release of Information is received, additional information will be provided.
Initial Complaint
Date:09/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have completed hundreds of hours literally over 1.5 years to get a common medical service from my insurance. I was told I can have an exception for an out of network doctor and a secondary network doctor. I have verified there are no doctors in my network available. I also have been given letters stating this is the case.I need:1. A general mental health assessment, not a behavioral treatment plan assessment. This means I have a written assessment from a doctor *** does NOT necessarily have a treatment plan.2. I need a workers compensation assessment for mental health. 3. Number 1 and 2 above are seperate issues.After endless work for over 1.5 years, literally extreme work, I wad recently severely argued with by 3 seperate ladies when I tried again to find this very common service in all other health care systems. This is wrong, and I was promised to get an "exception" recently if a list of doctors did not work out. After this I was argued with about the promise additionally and told to call intake. ******* at intake told me no such doctor exists and I reported this back to AAH Aurora yesterday. I recieved a response of the company address but no response to the fact that I called intake after also stating I did this already within the last 1.5 years, and none of this worked. This is a small sample of being given the run around, non response, endless argument when all I did was aks for help, and refused action to give an exception. I also state ***** should make the phone calls to where she believes I must, and she refused. Simply put they are causing extreme trouble to me and I am not getting what we pay for in health insurance, we are also locked in contract and can't unlock. This is Terrible attitudes, lies and refused or failed performance, and causing me damages becuase over 1.5 years is too long to wait it's simply a false promise for a medical ********* contract.
Business Response
Date: 09/26/2024
Thank you for contacting Aurora Health Care. An acknowledgement letter and Release of Information will be mailed to Mr. ************ Once the signed Release of Information is received, additional information will be provided.
Customer Answer
Date: 10/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

**** ***********
Customer Answer
Date: 10/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

**** ***********
Initial Complaint
Date:09/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a knee xray Aug. 31, 2024 at Aurora health Care in ***********, **. I still have no results 10 days later. I am told it takes 10 to 14 business days. That is my complaint.
Business Response
Date: 09/10/2024
Thank you for contacting Aurora Health Care. An acknowledgement letter and Release of Information will be mailed to **************. Once the signed Release of Information is received, additional information will be provided.
Initial Complaint
Date:07/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This organization uses a compliance site called EthicsPoint. This is where you can report unethical or illegal behaviors. You can also report patient complaints. I have opened several cases regarding state and federal law violations and patient concerns, including but not limited to, a HIPPA violation concern. The site says that they will respond within 2-3 business days yet they refuse to respond. I have several open cases because they refuse to respond. Also, on some cases, they say they are closed but they are not so they are still getting the concerns, in other cases they just don't respond at all, and in one of the cases, the response was totally inappropriate and did not even pertain to my case. I called EthicsPoint regarding that and a staff member messaged you regarding the concern that the response had nothing to do with my claim. The claim numbers they are refusing to answer are: ************, ************, ************, ************, ************, ************. I then called their patient complaint line to report that my patient concerns were not being addressed and someone named ***** called and left me a voicemail saying she was instructed not to help me and to wait for compliance (who refuses to respond and it has been weeks). There is proof of that phone call. I then called back to say I wanted to report my concerns to them, including concerns regarding HIPPA and they have not called me back and that was days ago. I also talked to a director there weeks ago who said she would follow up with me and never did and then also told me that she could see my calls and claims regarding my patient concerns and said that they closed them out without responding but did not know why but there was nothing they could do. That is unacceptable. Now, they are refusing to respond on their compliance and "integrity" site and I was also told that patient relations will not take my concern even though HIPPA violation is a law violation and they are supposed to investigate
Business Response
Date: 07/29/2024
Thank you for contacting Aurora ************ An acknowledgement letter and Release of Information will be mailed to ********************. Once the signed Release of Information is received, additional information will be provided.

Additionally, I am requesting the details of the concerns ******************** mentioned in her complaint.

Customer Answer
Date: 07/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not accept this response. You do not even need the release form to respond why you are not answering any of my cases or investigating per the policy. I mentioned the ethics point cases which you can look up. Some are regarding unethical and illegal behaviors that I accuse your leaders of doing, and some are regarding retaliation and a HIPPA concern (and lack of response to my Hippa concern). I see on Friday that Aurora updated the cases and literally copy and pasted the same response in all cases. The response that you copy and pasted had NOTHING to do with the complaints. My complaints regarding the patient care included your legal team and VP of clinical refusing to acknowledge or investigate my HIPPA concern, then when I made a complaint about this and feeling it was retaliation that they refused to respond or have my concern investigated, compliance then refused to address that concern also. I then contacted patient relations where "*****" said she was instructed not to help me. I then called her and said that I wanted to file the complaints with patient relations since compliance was not responding within the 2-3 day time frame you have on your site, and then they refused to call me back. Let me also add that ************************* also acknowledged that they were closing out all of my calls to them without contacting me back and just said "she was new to the market and didnt know why they were doing that", yet they continue so this is retaliation to a patient. Then I said I wanted to make a complaint about compliance refusing to address my concerns timely and when they would respond, gave responses that had nothing to do with my concerns, and continue NOT to address my HIPPA or retaliation concerns. In response to that, they then copy and pasted a response in ALL open cares no matter what they were about that had NOTHING to do with the complaints and then closed out the cases so I could not respond. This is on top of me making complaints about illegal and unethical behaviors by your leaders to which I even said I had proof, YET no one has even asked about it. So, you are supposed to be an "ethical" organization, yet you refuse to address any of my concerns including ones regarding law violations such as retaliation and HIPPA issues... I also want to note that I have a copy of Aurora's investigation policy and at NO time has this been followed. I can also give examples of at least 15 other times it was not followed. To add, when I was an employee there I also made a claim that compliance refused to look into my concerns and have PROOF that was not addressed either, and you continue to retaliate as a former employee and now as a patient also. You can easily read through any case I have opened and see the blatant disregard of my concerns as an employee, former employee and patient. Your responses do not even match the complaint in 99% of the cases.

Regards,

*************************
Business Response
Date: 08/20/2024
The complainant, *************************, submitted a Release of Information form on 8/14/24. However, in another communication (see attached) she also stated that There is absolutely no reason to share any of my medical records with the BBB. Accordingly, we provide this limited response:

******************* has raised employment-related, patient care-related, and privacy-related concerns, all of which have been addressed through our ordinary processes. **************** Risk Management, Patient Relations,Compliance/Privacy, and Legal have all interacted with ******************** to resolve her concerns, to no avail. She has submitted reiterative complaints on dozens of occasions, requiring now many dozens possibly even hundreds -- of cumulative hours spent across numerous departments to respond. ******************** contests all our findings without any basis.

******************* has claimed that she is prohibited from visiting our facilities. That is false; she has been reassured that she may seek care at our facilities. ******************** has alleged that her privacy was violated; we investigated that concern and found it to be unsubstantiated. Nothing further in either of those regards will be done, as we have met all legal obligations.

We have advised ******************** that her communications to the organization have taken on a harassing quality, serving no legitimate business purpose. Going forward we will report her activities to law enforcement as appropriate.
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unemployed and signed up with Marketplace healthcare *********************** shield. I selected a pcp and eye Dr. from their web site. Which indicated that an eye exam was covered. I went to the clinic where my Dr was and asked them if I was covered. They looked up my insurance and said an eye exam was completely covered and no copayment. So I made appointment. Arrived at appointment and had them confirm that I was covered. They said yes, and no copayment. The day after exam I got email from clinic saying I owed entire cost of exam. Contacted Anthem and they said clinic and dr. **** out of network. I need to contest this I cannot pay this bill!
Business Response
Date: 05/09/2024
Thank you for contacting Aurora Health Care. An acknowledgement letter and Release of Information will be mailed to ****************. Once the signed Release of Information is received, additional information can be provided.
Initial Complaint
Date:04/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received an email l had a new amount due on my account.Went into my livewell account and was shocked to see ,before even having the *** and before billing my insurance,stated l owed $284.I called and talked to ***** who stated that was the co-pay.I worked for Aurora and never heard anything so ridiculous.Talked him down to $20 co-pay.I am on a fixed budget and l fell in a certain home improvement store due to wet floors no signs.I am in constant pain l am a 71 year old female.
Business Response
Date: 04/24/2024
Thank you for contacting Aurora Health Care. An acknowledgement letter and Release of Information will be mailed to ************************. Once the signed Release of Information is received, additional information can be provided.
Initial Complaint
Date:04/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Aurora Healthcare has a deceptive trade practice. Their urgent care services are not standalone services, but rather bundled into their emergency department locations. This creates problems for billing as any urgent care visit is automatically coded as an emergency department visit. And Aurora knows its a problem for patients, but "cannot change they way they code it", according to the person who I spoke to in billing. Because of this billing code, insurance companies see Emergency Services and then process the claim as they would for an emergency claim rather than ************ resulting in inaccurate claims processing and unfair billing to patients. I should only have to pay $35 for ************ but instead I got a $250 bill for emergency services. When I call Aurora to dispute the bill or recode it to properly reflect ************* services, they tell me there's nothing they can do. When I called my insurance to dispute it, they knew the exact issue and resolved it within minutes. Aurora needs to change their billing policies for bundled *********** and Emergency Services as I can know many other patients are being unfairly billed for incorrect care.
Business Response
Date: 04/18/2024
Thank you for contacting Aurora Health Care. An acknowledgement letter and Release of Information will be mailed to ******************. Once the signed Release of Information is received, additional information can be provided.

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Aurora Advanced Healthcare, Inc. is NOT a BBB Accredited Business.