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Business Profile

Clinic

Aurora Advanced Healthcare, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Aurora Advanced Healthcare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Aurora Advanced Healthcare, Inc. has 51 locations, listed below.

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    Customer Review Ratings

    1.23

    Average of 30 Customer Reviews

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    Review Details

    • Eric H

      Date: 06/25/2025

      Make sure to give billing a call prior to you do ANYTHING through them, and then still plan to have unexplained and unexpected charges. Expect canned responses and agents unwilling to spend the time to look into issues. They will make no attempt to resolve disputes. Recommend seeking other networks

    • Diane M

      Date: 10/28/2024

      The Wauwatosa location does not have a working phone number. The staff call and leave vague messages and I try to return the call and am unable to get through. It rings and rings and then disconnects. The Aurora recording comes on and then the phone rings and someone will put it back on hold and then disconnects the line. Try to call back and the same thing happens. Unable to get resolution to problems. Very panicked right now. I am in the middle of some care and cannot just pick up and go in second. I don't know how they can just not have a working phone line. I though it was just a once or off thing but it has been consistently happening whenever I try to return a call. I have not been able to get through except with message system and people aren't always reading the messages very well and not always getting back when they say they will. I haven't even been there 3 months.

    • Char M

      Date: 09/30/2024

      This surgery was because my Ulnar nerve was severely damaged by the wrong BP cuff squeezing my arm with extreme pain during my week in ICU at Aurora (they nicked at artery during spine surgery). I told every dr and nurse that saw me every single time they came into the room. They didn’t listen. I have witnesses and documented. I had spinal surgery and was on a pain pump and my fingers and arm were more painful than my spine and still hurt even on heavy pain meds. Yet they still left the wrong cuff on for days. When I was transferred downstairs the nurse listened to me and even said she didn’t understand why they had the wrong cuff on me and put the correct one on. I wouldn’t have needed my Ulnar nerve surgery if it was not for the extreme incompetence of the nurses and Drs on my surgery in March. I left with major issues I didn’t have going in. My arm has huge scar on it and will never be the same, I’ve reported this hundreds of times to Aurora and have been completely ignored. Dr ***********, his staff, and the nurses this time (other than one nurse trying to put wrong BP cuff on me and saying she couldn’t find the right size, but she at least asked another nurse who told her where to get the correct one when I refused this time. I refused in ICU too it hurt so bad but they refused to listen) were great during my Ulnar nerve surgery but I wouldn’t need this surgery if it wasn’t for the incompetence at Aurora to begin with. Dr ******* was also great who did my spine surgery. It was the care from the nurses after that was horrible. He left to go to OSMS cause I know he saw problems at Aurora as his NP asked me to track issues before my surgery because of my professional medical experience. Had to type this with my non dominant hand so please forgive bad typing. .

    • Melissa O

      Date: 08/27/2024

      Worst fist time experience with ones specific OBGYN at this location. (***** *******) Definitely an experience where discrimination was a challenge for her to cover. Not only throughout the appointment but after not reaching out about abnormal testing done that needed immediate care. This was a Monday. Long story short because Im not a big review person, Thursday comes around I then contacted Aurora to let them know what happened and seeing my results on my chart. They stated that they were going to note it Top priority Or whatever and the doctor will get back to me in regards to my results within 24 hours. After going to another clinic this day, getting tested and treated with same results (Thank God) Friday evening comes around when all businesses are closed probably about 7 PM and then get a courtesy phone call from ********* stating I have two prescriptions that that doctor from Aurora finally sent over. Obviously atp I didnt need the medication anymore as I said I ended up going to another clinic but Im sure you get the principle here. Key word. (Discrimination) Keep that in mind.

    • Jeffery W

      Date: 05/08/2024

      I had a surgery 3/5/24. upon arriving to the new Sheboygan Aurora hospital and checking in and shown to my room, I already had a bill sitting for the surgery on my live well app for approximately $600. I paid using my phone at that time in my room waiting to go to surgery. I had the surgery and after I woke up and was moved to recovery and waiting to leave my live well app notified my I had another $380 or so dollars, so I paid that a few days later. I was paid up in full. I had a follow appt and then like a week later another Live well app notified me of a bill for like somewhere around another $300 dollars or so. I was confused my deductible for the year was met from the surgery and that was not looking correct so I called Aurora to ask them to explain to me, and they found that I had over paid by like $118 dollars and they would change my bill to reflect this and my new total should be approximately $176 dollars( and a notation was going to be put in the computer). I logged on when I got paid like 2 weeks later and paid $100, as the corrected total was not reflected yet, knowing I would have then maybe $76.00 or so left. I finally received a bill in the mail on 4/29/24 for the final amount due of $76 and some change. I got a call today from Auroras billing dept. at like 10am while at work, the lady started out with "this phone call is being recorded, is this (my name) and can you verify you Date of birth and your address"? I told her I can but why are you calling me? She then proceeded to tell me that my "account is past due and that to avoid collections that I needed to pay in full today". needless to say I was pretty ticked off so I let her know the whole situation and the fact that the bills are hard to follow and that I think it is improper to call me in this instance , at work no less, considering I have paid them over $1100 in the last 60 days and was WAITING FOR A TOTAL BECAUSE THEY SCREWED UP AND DIDNT SUBTRACT MY OVERPAYMENT!

    • Dawn F

      Date: 03/24/2024

      One particular nurse on Triage needs compassion training. Who wouldn't be upset if you are told one thing at 9 am on a Saturday and then after 3 more calls because you got no call backs, you are told something completely different. Very disappointed in Aurora ****** ******!

    • Kristin S

      Date: 02/21/2024

      I took my 1 year old son to the walk in on the weekend because I figured he had an ear infection. Which upon having his ears checked it was confirmed. I received a bill for $255.36. I paid this bill. A few weeks later I received another bill for the same date of service. After calling and asking why I was being billed another $86, I was told it is for use of the facility. I can't even imagine what I will be charged with next After I pay this bill. A 10 minute appointment where my son's ears were checked resulted in billing my insurance $485 ($255 being my responsibility) and then another $175 ($86 being my responsibility).How are people supposed to be able to afford going to the doctor?

    • Jeff B

      Date: 01/08/2024

      If you think that an Aurora Hospital Psychiatrist would be highly concerned for the mental health of a welfare receiver, you'd be sorely mistaken. A Psychiatrist by the name of, ************************ decided to take me off my ********** without discussing it with me. I told her I was almost out. Without missing a beat she decided to put me on another depression drug called, ************. A drug I had NO symptoms for other then one word...depression. The 1st night wasn't bad. By the 3rd night this drug had caused this extreme fear, restlessness, hopelessness and a feeling like I was about to have a heart attack. I had complained that it was causing me side effects of epic proportions. So the Psychiatrist genius solution was to have me take this nightmare drug during the day with an anxiety pill. I was thinking, great, more artificial chemicals to put in my body. But I tried and sure enough the rollercoaster ride of fear, loathing and a cardiac arrest came on like a ocean wave knocking me under. Keep in mind that a Psychiatrist is not bound by the hypocritic oath. No matter how many times I asked, this psychiatrist did not want me to try anything else. Being on welfare I shouldn't have been so stunned at how I was being treated, but I was pretty stunned anyway. So having to ration what ********** pills I have left and being forced to wait until January 17 to talk to this insane Psychiatrist and her rude staff pretty much seems in humane to me. The staff severely needs sensitivity training. The condescension, rudeness and disrespect was deafening. Her superiors were just as bad. I hope and pray that I can get away from Wisconsin before the Aurora health chain **** ** **** like they did my wife..

    • Tim B

      Date: 01/02/2024

      I brought my mother into your facility the weekend of New Year's Eve. She passed away this morning and I would like to thank all of the wonderful staff in the emergency room and on the second floor they did everything they could to make my mother's comfortable as possible and the rest of my family. All the nurses and doctors were very compassionate and did everything they could for my entire family and from the bottom of my heart I would like thank you.

    • Dwayne H

      Date: 12/29/2023

      *************************** think they ****. I have called for the last three days to the pain management and nobody has got back to me. I had better service at ssm health in *******.

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