Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services, Inc.

  290 B St Santa Rosa, CA 95401-6307

• 

  First Data Merchant Services

  5565 Glenridge Connector Ste 2000 Atlanta, GA 30342-4799

• 

  First Data Corporation

  3800 NW 38 Street Fort Lauderdale, FL 33311

• 

  First Data

  2300 Palm Beach Lakes Blvd Ste 310 West Palm Bch, FL 33409-3310

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The account is in the negative because there are 2 charges one for $23.43 and another for $303.15 that are pending from Royal Carribean Allure of the seas ship, please see attached. Royal Caribbean emailed your company (money network) on 1/5/24 to let you know these pending charges should be reversed as they settled the bill on 12/26/23 with the charge of $426.33. However, I was told Money Network will be holding the pending charges for ***** days when Royal Caribbean released these charges of 12/26/23 and again confirmed via phone and email that these charges were released. 

  I do not understand why my funds are being held for ***** days which is the reason my account is in the negative. There should be a $211.21 balance on the account. 

  
  Regards,
  
  Laquail ********

  Business Response

  Date: 01/09/2024

  Thank you for bringing your concerns to our attention. We located a ********** Money Network card associated with your identity. As of today's date; 1/9/24, there are no holds on the the card and the account is currently reflecting a negative balance. Until the account has a positive balance, the account can not be utilized for transactions.

  While we believe this addresses your concerns, nevertheless, do not hesitate to contact Money Network **************** at **************.

  Thank you,

  Fiserv

  Business Response

  Date: 01/18/2024

  Money Network received an email asking to release the funds, however, the last 4 digits of the card number were not included. without that information included we cannot release the funds. However, a Money Network representative attempted to contact you today(January 18, ****). They left a message advising what is required to release the funds. Additionally, Money Network replied to cruise ship advising what is needed on their letter to release the funds.
  
  Please do not hesitate to contact Money Network **************** at ************** if you have additional questions or concerns related to this matter.
  
  Thank you, 
  Fiserv

• Initial Complaint

  Date:01/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  At the accounts below from Nov 1st 2023 none of the $1 transaction been done by us, or any party associated with us.

  We do not want to have anything to do with them, we do not want the associated costs related to them and any charge backs related to them.

  ****************** LLC | MID: 526227134883

  ***************** LLC | MID: 372689354887

  ******** COURT | MID: 526232096887

  ***************** LLC | MID: 372689354887

  
  Regards,
  
  *********************

  extended periods. We have consistently conveyed that these transactions are not reflective of our business activities. Compounding our concerns, we are now facing chargebacks on the unauthorized $1 transactions, with Clover attempting to levy an additional $25 per transaction. Our attempts to address these issues through customer service have been met with repeated challenges, including dropped calls and a lack of willingness to assist on their end.Our organization is committed to resolving this matter amicably and without unnecessary escalation. We kindly request a thorough review of our accounts to verify that these unauthorized transactions were not initiated by us. Furthermore, we seek your assistance in releasing us from any obligations to Clover arising from these unauthorized activities.

  Business Response

  Date: 01/10/2024

  Thank you for bringing your concerns to our attention. To better assist with the resolution of this matter please reply within the BBB Secure portal with your Merchant Number(MID), doing business as (DBA) or the associated Lease Number. 
  
  Thank you,
  Fiserv

  Customer Answer

  Date: 02/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Our accounts was not used by your service, we did not do the testing. the $1 transaction on our accounts was not made by us. **** representative that we talked with we explained that to them and they advise that they will check and someone will contact us - none did. It is not a PCI compliance issue, its security issue as those transactions was not made by us.

  How can you make our accounts liable to thousands of $1 transactions that was not made by use, than adding chargeback fees and say that we are responsible for it?  

  Attached are the transactions that are in dispute.

  Please advise how our account responsible for transactions we did not do? 

  
  Regards,
  
  *********************

  Business Response

  Date: 02/01/2024

  Thank you for providing the requested information. It appears the owner of these accounts spoke with our VOC group regarding the fees they were charged due to excessive testing that was done on each of the accounts. Our agent worked with them quite extensively and went over the what needed to be completed. The client was advised that our finance department policy requires that that in order to have any refunds considered, the accounts must be PCI compliant. None of the accounts were PCI compliant at the time of the compromise and they were not PCI compliant when the accounts were closed by the client. As such we are not able to refund any fees due to the circumstances.

  thank you,

  Fiserv

  Business Response

  Date: 02/08/2024

  We have provided a courtesy refund for the total amount of $1,544.47 from the fees incurred from us. Please see the break down for the following merchant accounts below: 
  DBA: ****************** LLC, MID # ************ -  $418.42
  DBA: ***************** LLC, MID # ************* -  $367.14
  DBA: ******** COURT LLC, MID # ************ -  $410.26
  DBA: SUMMIT PARK COMPLEX LLC, MID # ************ -  $348.65
  
  You should have funds in your account in the next 3-5 business days. While we believe this resolves your concerns, nevertheless, do not hesitate to contact customer service at **************.
  
  Thank you,
  Fiserv

  Customer Answer

  Date: 02/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you,

  We accept this resolution, in addition if you can please confirm that with that we do not have any more obligations and relationship with you. We do not have any open collections, or liabilities for past transactions and any other dues and fees.

  
  Regards,
  
  *********************

  Business Response

  Date: 02/13/2024

  ****************,

  The merchant account has been closed and there is no collections or fees due at this time.

   

  Thank You, 

  Fiserv

• Initial Complaint

  Date:01/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon,

  Please mail a check to the address on file. The ** Box in ********************* **********. Please confirm what address you have on file so we can resolve this situation. It should be a ** Box in ********************* **, thank you!

  Business Response

  Date: 01/17/2024

  Thank you for bringing your concerns to our attention. The funds are eligible for release. Please confirm if DDA on file is still active. If not, then we can mail a check to the address on file. If the address on file is not valid, then we will need a copy of a voided check with the business or signors info.

  Thank you, 

  Fiserv

  Business Response

  Date: 02/28/2024

  Mr. *******,

  Thank you for your response. The address on file for your account is *******************************,  **********, ********** *****. We do not have a PO Box on your account therefore we would need to release the funds to the ***************** address. Please confirm if a check can be sent to this address. 

   

  Thank You, ******

  Customer Answer

  Date: 02/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The correct address is :

  ***************************************** Box 7301

  ******** park, ** 07662
  
  Regards,
  
  ***********************

  Business Response

  Date: 03/01/2024

  A check mailed would need to go to the address on file which is

   **********************************************************************************

  Please confirm if this is an address that is still associated with you that you can receive the check. If not, we will need to make other arrangements and account updates to send to another address. 

  Customer Answer

  Date: 03/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 03/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The updated address the check can go to is as follows: 

  One of a Kind Coins 

  P.O. Box 7301

  ******** park ** 07662.

   

  this has already been verified by your company in the past by providing a voided check via email. And yet we still have no check on the way to us. It seems you are delaying and doing the same delay tactics as before. Please send the check to provided address asap. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 03/21/2024

  Thank you for reaching back out. 

  We have requested a check be sent for release of funds to the address on file. 

   

  Thank You, ******

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

  Business Response

  Date: 01/19/2024

  Thank you for bringing your concerns to our attention. Our records indicate your merchant services account has a collections balance to date reflecting $947.89. To date the leased equipment has not been returned. The cost to buyout with the return of the equipment is $4,102.30. If you wish to buyout the equipment, please contact First Data Merchant Services at **************. Additionally, please see attached Merchant Processing and Equipment Subscription Agreements for your records and review.

  Thank you,

  Fiserv

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  The complaint was denied before I even sent in confirmation of said charges and I did not or do I accept these charges  I did not make these charges and I was sent out a new card prior to the charges so how can I charge using a card that you the company were supposed to close because you issued a new card and how can you deny a claim before I confirm the charges and sign said document from you as the company  I have not received any credit nor are those my charges nor did I authorized anyone to charge, this is fraud with internal or Im not sure if you have a fraud department but if you look at said charges for the days and the fact that theres ins and outs (fraudulent) any bank would have notified their customer right away but you didnt havent and this is money that is now being stolen by your company 

  
  Regards,
  
  ***************************

  Business Response

  Date: 01/05/2024

  Thank you for bringing your concerns surrounding your Money Network account to our attention.  Please note that our research reflects the following: 

  -Cardholder claims compromised between November 26 through December 18 and received payroll in between disputed transactions. Cardholder also had undisputed transactions for ******* ****** smoke, Cash App. Cardholder also received 20 credits back from numerous merchants.
  -PIN utilized transactions and no attempt to drain the account.
  -Does not reflect as 3rd party fraud party fraud. 

  As a result, we are denying your dispute as these transactions appear to be authorized by you, or someone to whom you provided access and login credentials to your account.
  
  We trust that we have addressed your concerns. However, if you have additional information to provide, please do not hesitate to contact Money Network **************** directly at **************.
  
  Thank you,
  
  Fiserv

  Business Response

  Date: 01/25/2024

  We have once again reviewed the dispute with your Money Network account.  Please note that our research reflects the following and has not changed: 
  -Cardholder claims compromised between November 26 through December 18 and received payroll in between disputed transactions. Cardholder also had undisputed transactions for ******* ****** smoke, Cash App. Cardholder also received 20 credits back from numerous merchants.
  -PIN utilized transactions and no attempt to drain the account. 
  -Does not reflect as 3rd party fraud party fraud. 
  As a result, we are denying your dispute as these transactions appear to be authorized by you, or someone to whom you provided access and login credentials to your account.
  
  We trust that we have addressed your concerns. However, if you have additional information to provide, please do not hesitate to contact Money Network **************** directly at **************.
  
  Thank you,
  
  Fiserv

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 01/05/2024

  Thank you for bringing your concerns to our attention.  Your merchant account had a balance of $353.15 from two collection fees totaling $300.00 and two account frozen rejects. The first amount is $28.15 in SWIPED DISCOUNT fees from October and $25.00 of ACH REJECT FEEs from September 2023. However, as a courtesy we have waived the entirety of the collections balance and nothing is owed to us at this time. While we believe this resolves your concerns, nevertheless, do not hesitate to contact customer service.

  Thank you,

  Fiserv

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  All of our funds were not released. We are still missing $4,847.17. You took it out for the last time 9/20/23. Also, we have been told this money was being released for over a month, but yet I file a complaint and you have it released within days?? This company is a SCAM. We are a small business and you held all of our funds for over 90 days. How did you expect us to operate?? You're lucky you didn't put us out of business!!! The rest of our money needs to be released AND you had us buy this point of sale system for $600 and then closed our account for NO REASON. Take your equipment back and give us ALL of our money back!
  
  Regards,
  
  Brittany Currentse of the $50,000. When we contacted them to see why, they said that they now had to hold all of our transactions for 60 days to ensure no further chargebacks. That was 9/15/2023. Within a week, they sent a letter saying they were closing our account. The 60 days passed and they were holding over $20,000 of our funds. It has now been 45 days past the 60 day hold period they originally said. We call them consistently and continue getting the run-around. We have been told at least 3 times now, that the funds have been released and we should see them in our account within 3-5 business days-but it never shows. We have had no chargebacks since that one customer. We have been in business 30 years. Besides this one customers transactions, we have had one other chargeback in the last 5 years. There is absolutely no reason for them to be holding our money. Fiserv/Merchant Services/First Data/***********/Clover---whichever company they are claiming to be today, is a SCAM

  Business Response

  Date: 01/05/2024

  Thank you for bringing your concerns to our attention. On January 3, **** we released $16,923.09, which was the entirety of the funds being held. While we believe this resolves your concerns, nevertheless, do not hesitate to contact customer service. 

  Thank you,

  Fiserv

  Business Response

  Date: 01/25/2024

  As previously communicated, all funds that were in the reserve balance for your merchant account have been released. The funds you claim to be missing are the result of a chargeback. We have included your September 2023 statement for your records and review. If you have any additional questions or concerns related to this matter, please call **************************** at **************

   

  Thank you, 

  Fiserv

• Initial Complaint

  Date:12/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************************
  

  Business Response

  Date: 01/07/2024

  Thank you for bringing your concerns involving your Money Network card to our attention.  After further review of your dispute and the information provided in the above complaint, we have accepted and issued final credits in the total amount of $1,982.02 on January 4, 2024. 
  We trust that we have addressed all your concerns, but nevertheless, if you have any further questions, you will need to contact **************** at **************. 
  Thank you,
  Fiserv

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone wrote a money network check .. which it could be cash at ******* or deposited into a bank account i try to cash it out at ******* and deposited into my bank account didnt work .. got returned so I called the number on the money network check to fax over if the check was ever to be returned fax number is *************** ..its invalided .. why would money network provide a invalid number .. try to get the correct fax number no one from money network can provide me with the fax number or the right direction for help The customer service is rude hung up on me and also gave me wrong information when Im reading whats on their multiple websites on terms and condition about money network checks .. the money network checks can be written out to anyone , landlord or even paying ur ulitly bills when I talk to customer service they said no it can not .. I said then u guys are misleading and false information .. not only one of ur website but most of or of ur money network website states differently .. the 2 checks where $1400 each 1). Check #********** Issuer # ****** Transaction # ********** 2) Check# ********** Issuer # ****** Transaction # ********** I dont understand why no one from money network can help me This is the phone number provided on the check to call to verify the check ************ .. when the check was written out to me the check was good and now when call to verify it says the check is not good .. when u call the ************ option 2 provides a fax number if the checks was to ever be returned .. I lost my phone so I dont have the contact info on the person that wrote me the checks please help me

  Business Response

  Date: 01/04/2024

  Thank you for bringing your concerns to our attention regarding checks written to you from a Money Network account. Our records indicate the checks were written on an invalid account and that if you believe you may have been a victim of fraud, please contact local law enforcement and open a police report. 
  
  Thank you,
  
  Fiserv