Complaints

This profile includes complaints for First Data's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

First Data has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  First Data

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  First Data Merchant Services

  2240 New Market Pkwy SE # 1183A Marietta, GA 30067-8771

• 

  First Data

  6201 Powers Ferry Rd Atlanta, GA 30339-2926

• 

  First Data Merchant Services

  2155 Barrett Park Dr NW Ste 215 Kennesaw, GA 30144-3631

• 

  First Data Merchant Services

  5565 Glenridge Connector Ste 2000 Atlanta, GA 30342-4799

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are requesting that First Data (Clover) provide us with an excel export of all our customer's information along with the rewards attached to the customer's account. We are switching to a new provider and have over ****** customers that we need to transfer over to the new provider. Merchant ID: ************ Name: ****************** Please provide an excel spreadsheet of all our customer's reward data.

  Business Response

  Date: 01/05/2024

  Thank you for bringing your concerns to our attention. We apologize, however we are unable to provide customer rewards information, due to privacy policy, any contact information a customer uses to claim their points is not stored for collection purposes and is used only for the customers' login on their end. Clover Support is unable to view or extract the customers' information for export and can only view Rewards customers from the merchant's web dashboard's 'Rewards history' screen. This information is displayed partly truncated, just in the same way it appears for yourself. 

  Thank you,

  Fiserv

  Customer Answer

  Date: 01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The response from the business regarding data privacy is incorrect. I  am able to download the complete customer information with zero issues.

  The issue comes to the rewards data that belong to our business and the customers.  We need the rewards data so we can transfer the points to the new POS.

  Many POS merchant providers offer the option to download the rewards data]

  
  Regards,
  
  ***************

• Initial Complaint

  Date:12/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just signed up for a credit card I dont know what happened I did t agree to any document and 75.00$ was token out of my credit one account I would please love that refund amount back please

  Business Response

  Date: 12/20/2023

  Thank you for bringing your concerns to our attention regarding be charged $75.00. As we believe this is the annual fee associated with AMEX, please call the phone number which can usually be found on the back of your card or on your monthly statement. However, after speaking with AMEX and if this is not the case please feel free to provide additional information such as the credit card type within the secure BBB portal.
  
  Thank you,
  
  Fiserv

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Data take advantage and discriminate against small businesses. I use them to process my credit cards for my small home base business Royalty Health. They contacted me about six months ago telling me they were shutting me down. They stated Mastercard contacted them and said that i was selling a product that was on a *** list of unknown ingredients. I had been on good standings with first data for years. I told them no-one ever inform me of this. They said they did not care and they were shutting us down and also were putting us on a list that would also make it impossible to get another merchant account. I said i have a family to support and bills to pay. They did not care about that. They ask me to provide proof of how much of this product i sold and bought to sell. I did this and we had not sold more then $2,000 worth of product. I ask them about the money they were holding of mine, over $6,000. They told me it would be release within *************************************************************** on and also e-mail they contacted me with over a dozen time no answer or responds. I try calling every number list for them and nobody knew nothing and could not direct me to anyone. I call and e-mail over a dozen times nothing. Four months lately i receive a letter that they been trying to contact me to collect a debt of $37,178.05. Sounds pretty strange, they could call me a half a dozen time and e-mail a half a dozen time when they inform they were shutting me down, but could not contact me when they want to scram me out of $40,000 or more. This is really scary, because it maid me think how many other people are they doing this to and ruining their life. I couldn't believe when i look them up and how many people they have done stuff like this to. Then i came to the BBB site and it shock me how many complaints they had against them for stuff like this. I do not have money to pay this and they already cost me over $20,000 and have put my family in very hard times.

  Business Response

  Date: 12/18/2023

  Thank you for bringing your concerns to our attention. With the information provided in the complaint we were able to locate multiple accounts, however, none match the concerns as described. To better assist with the resolution of this matter please reply in the BBB secure portal with your Merchant Number or the associated Lease/ Subscription Number. Upon receipt we will be able to assist with the resolution of your stated concerns.

  Thank you,

  Fiserv

  Customer Answer

  Date: 12/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  Here is the merchant I.D Number and name of the Business.
  Legal Name:ROYALTYHEALTH.COM
  Merchant ID: ***************
  This is also a number they provide from a person that was e-mailing me ,but would never answer me back.
  [RFI-183463]:ROYALTYHEALTH.COM
  It is hard for me to believe First Data could not find anything. I guess they have so many account they do this to, they might have to many to go through.
  I ****t want to have to go over everything again. They have create such a hardship on my family. I have not been able to get another merchant ************* they put me on the Blacklist. 
  They are holding my money and after four months of no contact from them i felt helpless. I contacted a attorney that handle this kind of stuff. He states he has talk to many people that have similar stuff happen to them from First Data. He wants a lot of money, that i do not have so he gave me another idea that could maybe work. He state that if i could get enough people together with some of the people he knows that this kind of stuff happen to by First Data, that we could maybe have a class action lawsuit. I do not want to have to go through all that, but it seem like a do not have a choice.  I was think of going all over the internet and posting this stuff, but i have not yet. They have put so much stress on me, ruin my business, held on to my money, put me on some kind of list all because, i am a small business and i **** have a lot of money to fight them. But i am not giving up, what right is right and they are wrong. The attorney told me that he has handle a lot of of these type of case and state if you we were a big company they would have warn us or just told us to take the product down, because they would not want to lose the money they make, but because we are such a small business it not a big deal to them. And remembers never did we have a complaint or even a lot of charge back with First Data. He also state, that he never heard of Mastercard contacting a bank about a product which is what First Data told me, but i ****t know much about that. But to put in simple then, we were a company that maybe did $30,000 to $ ****** a Month in sale. First Data would keep Maybe $1,500 for really doing nothing. Then 70 to 80 percent went to buy the products i sold. Then you had to pay for overhead lights, heat, phones, supplies, and then try to pay yourself and my son who works for me. If you only knew how many time my son had to wait for his paycheck you would be surprise. So you can see why I stated they are trying to scam me. Scam to most people means rip off, and that what i feel like they are trying to do to me. I couldn't even afford to pay my bills. They want me to pay them $37,000 plus and hold on to my money and put my business on a list that pretty much tells merchant accounts ****t do business with me. I couldn't even afford to pay them one dollar a month. All the people and companies i have talk to, believe this is so wrong and unfair. I am a little guy that will stand up for what i believe in and had work hard to have this business for 20 years to let First Data do this to me and my family. I could go on and on about other things about this. I just need the little guys to stand up with me.

  Regards,
  
  ***************************

  Business Response

  Date: 12/28/2023

  As you were selling an unqualified product, it required us to close, and the card brand assessed the fine. Fiserv does not control what or how much the fine assessed and you are responsible for any fines assessed by the card associations.  

  Thank you,

  Fiserv

  Customer Answer

  Date: 12/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  First of all i research the orders for that product and there was not one order made with someone using Mastercard. Which first data is the one's who told me Mastercard was the one who was the one who contacted you. So if there not one order made for that product that a customer used a Mastercard, then who is issuing the fine. and if i only sold $2,000.00 dollars of that product who has the right to say we will fine you over $37,000.00 and keep over $6,000.00 of my money plus put me on a list that, nobody will give me a new merchant account.. Somebody better figure this out, because i do not have money to pay this, you have basically ruin my life. I will not let this go or even pay this. If you do not straighten this out. I will go froward with putting this story out everywhere i can on internet. I have talk to the attorney again and have been inform that he has 9 people that would consider a class action suit against you guys, because similar stuff you have done to them. I have talk to four people also that would be interest in the class action lawsuit. So somebody from first data should dig deeper on theses issues. If you can straighten this out, i will drop everything.
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The signed lease contract was different than the lease contract on file, hidden transaction fee, hidden lease terms, false advertisement

  Business Response

  Date: 12/13/2023

  Thank you for bringing your concerns to our attention. In order to research, please reply in the BBB with your Merchant Number (MID), Lease or subscription number, business name, and business information. We previously received your BBB Review in which we requested additional information and did not receive a response from you. Alternatively to providing this information via the BBB, you may also provide the requested information via ********************** Please reference your BBB ******** in the subject line.
  Thank you, 
  Fiserv

  Customer Answer

  Date: 12/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  MID 22230360018

  ***********

  *************************************************

  Lease

  ***************
  ***************

  Regards,
  
  ***************

  Business Response

  Date: 12/27/2023

  Thank you for provided the requested account information to aid in locating your account. Upon reviewing your documents The contracts we have on file are the same as page 3 and 4 of the attachment you provided, so from a lease perspective, its exactly what is signed. While we believe this resolves your concerns, nevertheless, please do not hesitate to contact First Data ****** Merchant Solutions at **************.
  
  Thank you,
  Fiserv

  Customer Answer

  Date: 01/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]

  right here, you mentioned that page 2 and page 3 are same as the one on file, but what about other pages? Like the page of rate? There are no per transaction fees, but charged me per transaction fee, how about the hidden pages which i never saw it when i signed? Its obviously combined paper documents and PDF files on your files, for clover station duo, I was agreed to pay $100 per month for leasing but not mentioned that i have to pay nearly another hundred dollar to use the equipment. 

   
  
  Regards,
  
  ***************

  Business Response

  Date: 01/19/2024

  Please see attached full Merchant Processing Agreement and Equipment Lease Agreement for your records and review.

  Thank you,

  Fiserv

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  look over the contract, these pages are combined with paper sheets been scanned which i had seen and signed, the hidden Files uploaded with out my acknowledged, and on the rates page, no $0.04 per transactions fee, also the ****** Payments agent told it will be $500 to pay for switch. Dont forget the lease agreement for clover station duo, same thing happened with hidden term uploaded with out my knowing, paying $100 per month leasing fee for the nonfunctional clover station duo, unless to pay for another $100 service fee.

  stop fooling us and stop replying with your sneaky hidden terms.

  
  Regards,
  
  ***************

  Business Response

  Date: 01/25/2024

  The following items are the contracts that were signed by yourself, there are no additional fees or hidden costs. The two included agreements are for your Merchant Processing Agreement (MPA) and the Lease agreement. Both outline all items in detail.   

  Thank you, 

  Fiserv

• Initial Complaint

  Date:12/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with clover to take payments from clients. When I did my first transaction clover decided to close my account do to the amount I did. They called me and said they will like to cancel our relationship. But now 4 months later I received a email saying I owe them money ($554.58 fee) for a transaction that never happen or I received payment. They took the payment and then refund the client. I called today and they said they dont care if they cancel the transaction they want the fee. I never received any service so why do I need to pay? And I never heard from them till now they said my notice was when my bank had an insufficient funds. Thats not notice of any kind I was told from them that it was all cancel.

  Business Response

  Date: 12/21/2023

  Thank you for bringing your concerns to our attention. as a courtesy, we have waived all collection fees associated with the account. Please note, as the account had valid processing fees, there is currently a collections balance totaling $354.10. Please see attached September 2023 statement for your records and review. Additionally, if you wish to make payment arrangements or pay the balance you may call ************. 
  
  Thank you,
  Fiserv 

  Customer Answer

  Date: 12/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I dont owe this company any money the transaction that was done it was cancel by them and refund to client  and I was told they where closing our relationship because of the amount. And I even got hit with bank overdrawn fees because they kept trying to take money where money was never deposit to. I want this company to please remove all fees since they never did any service for me. This is not a good company where they dont do a transaction but want to collect for something they didnt do. And the people on the phone are rude they say either pay or dont we dont care we want our money. And said is that all of yes thanks for calling please call back when u have the money. They record the calls if u like they can provide the recordings I called 2 times. 
  
  Regards,
  
  *************************

  Business Response

  Date: 12/29/2023

   Please note, as the account had valid processing fees, there is currently a collections balance totaling $354.10. Please see attached copy of the Merchant Processing Agreement for your records and review. Additionally, if you wish to make payment arrangements or pay the balance you may call ************. 
  
  Thank you,
  Fiserv 

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing this complaint, because Money Market Network, I've notice there were changes coming from my account that wasn't mine, I spoke to someone prior to November 3rd 2023, when I notice a total of $77.00 was withdrawen from my account, I spoke with a representative of Money Market Network regarding this matter, this was an automatic deduction for Apple, when finding this out from the representative, I instantly informed the representative I don't have an Apple account, she apologized and said it would take up to 72 hours to refund my account, moving forward, I'm noticing strange activities on my account, I call in November about this problem again, that's when I was informed the total has gone up to $375.34 that's being paying someone's Apple account that isn't mine, now Money Market Network doesn't want to refund my money, I requested a dispute form on the the 3rd of November, when explaining the process the representative informed me it take 5/7 business days not including weekends, the 3rd of November wad a Friday, they closed my case before receiving my dispute form back. The case was closed on the 9th of November while the forms were in transit. Please Help.

  Business Response

  Date: 12/22/2023

  Thank you for bringing your concerns surrounding your Money Network account to our attention. After another review of your dispute case, the dispute claim and appeals were ultimately denied due to having history with Apple dating back to October 28, 2022.
  
  Based on the above information stated, the denial stands, and we consider this claim to be resolved and closed.
  
  We trust that we have addressed your concerns. However, if you have additional information to provide, please do not hesitate to contact Money Network **************** directly at **************.
  
  Thank you,
  Fiserv

• Initial Complaint

  Date:12/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancel my contract with clover/firstdata.Am gonna continu in french: Le code de conduite Canadienne .4 stipule que le commerant peux annuler son contrat sans pnalit sur l ensemble de ses contrats de services incluant le bail des machines. Suite une augmentation des taux. La compagnie clover/first data ne concent pas canceller notre contrat et exige que nous payant en totalit la location des machines pour 4 ans. Ils nous ont charger 500$ durant 4 mois aprs la cancellation. Nous avons d faire stopper les paiements par notre banque. Nous recevons des appel de menace de divers agence de recouvrement et clover/firstdata ne veulent pas nous aider. Svp help us

  Business Response

  Date: 12/19/2023

  Thank you for bringing your concerns to our attention. To better assist with the resolution of this matter please reply in the BBB secure portal with your Business Name, Merchant Identification Number (MID) or the associated Lease/ Subscription Number.

  Thank you,

  Fiserv

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 28/2023 firstdata closed our account in error . Our bookkeeper noticed the **** amount of 986.36//.and m/c deposit of ******** were not deposited in our account . They have acknowleged this and promised to be done i 4-5 days. I call 2-3 times a week. They tell me they can see the amount and says only a supervisor can transfer funds I talked to one of the supervisor named *************************** and he also promised. The reps have emailed him but will not take care of the situation. I have multiple dates and names I have documented.

  Business Response

  Date: 12/20/2023

  Thank you for bringing your concerns to our attention.  As of today 12/20/2023, the account has not been placed for review with Fiserv's Security/Risk Monitoring teams nor are we are not holding funds. Please contact Client Services on your statement for further assistance.

  
  Thank you Fiserv

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:12/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep trying to tell me that I owe them money which is not possible because they never gave it to me they put a hold on my phones from being a credit card merchant they never sent it to me so I refunded all the money back to my clients and went to a different system now all of a sudden they think that I owe them money because they were chargebacks well they were charged back because what I did the refund they never sent it back to the customer of mine and my customer but again if I never got the ********************** I cannot owe them any money and they don't seem to understand this when I first started using them for like the first couple payouts it was fine and then all the sudden they just put a hold on everything with no warning and I went back to square so I don't know what their damage is but they keep ******** me letters they keep calling and harassing me and they're not going to get anything from me because I don't owe them anything it's impossible for me to owe somebody money that never gave me the money in the first place

  Business Response

  Date: 12/11/2023

  Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please respond with your Merchant Identification Number (MID), business name, and any other additional information that *** aid us in locating an account associated with you. Upon receipt we will be able to assist with the resolution of your stated concerns.
  
  Thank you,
  Fiserv

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We own a business in Cecil County and have been banking with PNC Merchant Services for 7 years. Payeasy was the card processing company through Merchant Services. However, Payeasy sold or merged with Clover 3-6 months ago. We were sent a letter stating that Clover has taken over the card processing for Payeasy customers. We were told that the transition would be smooth with no worries. Countless hours have been spent on the phone with Clover trying to get our recurring cards set up and ready for processing. They continue to give excuse after excuse as to why this hasnt been completed. Not only that but had the audacity to tell us they cant hold our hand and walk us through this and in another breath tell us they werent ready for Payeasy to transfer our recurring cards. This may put us out of business. We are talking $150,000.00 in processing payments. I have reached out to our Delegate to explore options If Clover doesnt correct this ONGOING ISSUE ASAP.

  Business Response

  Date: 12/21/2023

  Thank you for bringing your concerns to our attention. We apologize for any frustration you may have experienced as a result of the transition from Payeezy to Clover Virtual Terminal. On December 14, 2023 one of our support agents successfully contacted the business via a telephone call. During that conversation our agent spoke with ****** and provided him instructions on accessing the New Charge button on Payeezy. ****** expressed concerns over potential mistakes in the process, in which our agent advised that is the only available option in Payeezy.
  
  Additionally, during the call ****** displayed frustration as he currently does not have access to the credit card data and that of the recurring transactions as it did not migrate correctly to Clover. As ****** mentioned receiving an unhelpful call from our support group in which they couldn't address the issues with his recurring transactions due our freeze. Our agent assured ****** that we would escalate the matter however, ****** would need to use the "New" button on Payeezy to process those transactions.
  
  While we believe this resolves your concerns, nevertheless, do not hesitate to contact **************** at ************** for any additional question or concerns you may have. 
  
  Thank you,
  
  Fiserv