Credit Cards and Plans
CardConnectThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for CardConnect's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 28 Customer Reviews
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Review fromTEO L
Date: 09/18/2024
1 starTEO L
Date: 09/18/2024
Is almost impossible to get a cancelation from them I call accouple of times back and forth from different representatives each call lasts almost an hour and at the end told to send an email. They told a I was not going to be charge a cancelation fee but still went and charge 302.44 and 30.00.. I call to ask for a refund, had to wait for at least 45 minutes, and then said that they cannot refund me the money. This company was a total nightmare to work with!!!!!!CardConnect
Date: 09/20/2024
************,
Thank you for reaching out with the stated concerns. We would be happy to assist with closing the account and reviewing your fees billed.
Please email your merchant number, business and contact information to *********************.
Thank You, ******
Review fromCarmen V
Date: 08/26/2024
1 starCarmen V
Date: 08/26/2024
They refuse to stop taking out payments. I canceled my 2 accounts with them and each month they take out 2 different payments. We over 5k now and i want to be refund and SHUT THOSE TO ACCOUNTS DOWN. Its been since march of this yearCardConnect
Date: 09/04/2024
****************,
Thank you for contacting us with the stated concerns.
In order to assist we would need additional information in order to locate and review your accounts. Please email your merchant numbers, business name, business address, contact information and proof of previous cancellation to *********************** Reference case number 13308470.
Thank You, ******
Review fromlanlan j
Date: 08/01/2024
1 starlanlan j
Date: 08/01/2024
Worst worst experience with this company. They charged me $260 for the pci fee. The standard pci fee is $120, so they add whatever FEE they like.CardConnect
Date: 08/15/2024
***********************,
Thank you for reaching out with the stated concerns. We would be happy to review the fees for you however we would need additional information to locate your account.
Please email your merchant number, business name, business address and a summary of the concerns to ********************** Please reference case number 13244877.
Thank You, ******
Review fromCasey H
Date: 07/25/2024
1 starCasey H
Date: 07/25/2024
They will hold your money, customer service is garbage. They didn't care about you. They had a technical hiccup on my account and they're telling me it'll be 7-10 business days before I get my money. So not only can I not get deposits for this long I also have previous deposits that they refuse to deposit.CardConnect
Date: 07/31/2024
Thank you for bringing your concerns to our attention. Our records reflect that your merchant account experienced an ACH reject by your Bank that has now been resolved. Funds in the amount of $3286.22 were deposited to the ***** Fargo DDA ending 9553 on 7/25/24. If you have any further questions, you will need to reach out to CardConnect **************** at **************.Review fromJohn S
Date: 07/05/2024
1 starJohn S
Date: 07/05/2024
I have never dealt with anyone with such horrible customer service. They are hard to understand and they are happy to transfer you to someone that can help and in the end they can't do anything. My problem is I cancelled my account and they keep withdrawing money out even after the cancellation date. Now the latest is 1500.00 for early cancellation fee. I tried explaining that it was a 3 year contract and it started 5 years ago, they just don't care. I'm going to write a letter to the ******** ******** Office along with copies of my statements and see what happens.CardConnect
Date: 08/08/2024
Thank you for bringing your concerns to our attention. Our records reflect that you established your merchant account on 7/12/19 for a five year term (not three years). This was disclosed on your Merchant Processing Agreement (MPA) that was provided to you at the time of signing. The Early Termination Fee of $1500.00 was billed to you on 7/3/24 which is a valid fee as it was prior to 7/12/19 and also disclosed on your Agreement. Nevertheless, as a courtesy, we are issuing a refund to you for $1500.00. Please allow up to five (5) business days to reflect in the *** on file.Review fromHenry H
Date: 05/22/2024
1 starHenry H
Date: 05/22/2024
ITS A SCAM/FRAUD COMPANY! DO NOT EVER CONSIDER THIS COMPANY FOR MERCHANT SERVICES! THEY WILL DESTROY YOUR BUSINESS AND ROB YOUR MONEY! CUSTOMER SERVICE IS SO PATHETIC, THEY EVEN DON'T UNDERSTAND SIMPLE ENGLISH. THEY WILL JUST MISGUIDE AND HARASS YOU! I HAVE NEVER EXPERIENCED SUCH A FRAUD COMPANY IN UNITED STATES! HOW COULD THEY RUN A BUSINESS HIDING FROM LAW ENFORCEMENT COMPANY. I WILL GONNA TAKE LAGAL ACTION AGAINST THEM. THEY HAVE CHEATED AND ROBBED MY MONEY FROM MY ACCOUNT WITHOUT MY AUUTHORIZATION! I WILL MAKE SURE THEY WILL FACE SERIOUS LEGAL CHARGES!CardConnect
Date: 05/30/2024
Thank you for bringing your concerns to our attention. Our records reflect that your newly boarded merchant account came under risk review due to the processing of multiple/repeated even dollar sales that were manually keyed with excessive authorization declines. During the review, our Risk Team was unable to fully validate your business and it began receiving fraud related disputes, therefore, the decision was made to exit the relationship and secure the funds in a reserve account to cover the anticipated chargebacks. Funds can be reviewed for release on 7/1/24. Please note this is NOT an automatic process and you must contact **************** at ************** for the account to be reviewed again to determine if funds can be released at that time.
Henry H
Date: 06/24/2024
I signed up for Card Connect merchant payment solutions. My business name is Symmentrix LLC with Merchant ID . ********************** withheld approx $23000 from my business without any proper reason. This is an entire month's income for my small business. I had to pay my business expenses out of this income which has become debt now!!. This has been an ongoing issue since May 10, 2024. I received an email from Fiserv Risk Monitoring asking for few transaction details, contacts for the customers, and business bank statements. I provided all these details promptly. However, I was not informed at any point that all funding would be frozen while the case is open. CardConnect also has not hesitated to bill me for their "services" during this period. There were no proper communication from them. When I contacted CardConnect to address the issue, I am told the only option is to speak with this agent at Fiserv and until that the funds cannot be transferred to my bank account. I have set up multiple meetings to speak with Risk control agent ********************* only to never receive a call. They do not respond to emails about the meetings, then falsely marks them as completed. After a week, The Risk Monitoring agent ********************* called me and informed your funds will be released after 60 days (July 3rd 2024) and account will be terminated. When I asked the reason, she told me I have exceeded the limit on my account. I requested ***** to send me this information on mail but she never responded to me. I have never seen such an unprofessional behavior. I've made every attempt to contact through email or phone transfers that I can think of, which is why I am now seeking assistance from the BBB. These faulty business practices between Fiserv and CardConnect have the potential to destroy small businesses like mine. If the issue is not resolved in a timely manner I will have to knock authorities and take legal action against this unfair business practice. ITS NOTHING BUT FRAUD/SCAM !!!Review fromMichael P
Date: 03/18/2024
1 starMichael P
Date: 03/18/2024
Card Connect was charging my bank account starting January 2022. Every month they were billing as they were my Merchant Processor a different fees. According to them my business signed up with their sales associate Ignite Sales Group. In fact, I never accepted any offer from them , nor did I enter any agreement. Somehow they used my Bank credentials and were charging me money every month. They never sent me an invoice or a statement. They simply were taken the money from the account. My total damages exceeded $1500. It was impossible to locate anybody from Card Connect over the phone. They transfer all phone calls to India, and after given you 2 hours run arounds nothing gets resolved. Card Connect and its associate are clearly fraud and they should be investigated as such . I am sure there are thousands of small businesses who lost their money because of such fraudulent activity. Stay away and report them!!!CardConnect
Date: 03/21/2024
**************************,
Thank you for reaching out. We would be happy to assist but would additional information to locate the account in question. Please email your merchant number, business name and address to *********************.
Reference case number: 12777071
Thank You, ******
Review fromJim L
Date: 02/14/2024
1 starJim L
Date: 02/14/2024
Cardconnect is the worst credit card processing company I have ever dealt with in my 40 years in business. They are constantly charging additional fees besides the processing fee. The last straw was they just charged me a $285 annual fee they call Security Bundle. I canceled my service and they would not refund any of the fees.CardConnect
Date: 02/15/2024
****************,
Thank you for reaching out with the stated concerns. We would be happy to review your account but are unable to locate an account with the information provided. Please email merchant number, business name, and a summary of the issue to ********************** Reference case number 12676573.
Thank You, ******
Review fromRichard G
Date: 02/02/2024
1 starRichard G
Date: 02/02/2024
We have tried cancelling our service for months now. We finally had to contact our financial institution to block payment withdrawls and dispute past charges. There is no way to get a hold of customer service. Be AWARE.CardConnect
Date: 02/05/2024
**********************,
We would be able to assist you with closure of your account but would need your account information. Please email your merchant number, business name and address along with your name, business title and contact information requesting cancellation to ********************** Please reference case number 12652480.
Thank You,
Fiserv
Review fromEdward T
Date: 11/09/2023
1 starEdward T
Date: 11/09/2023
The classic business where you wish you could give zero or negative starts. Horrible company with capricious arbitrary policies. Despite having no basis whatsoever to be concerned that payments to me were fraudulent, they allegedly determined the payments were a risk and held $20,000 from me on a whim. Calls to the contact number were routed through somewhere with terrible call quality and frequently dropped in the middle of attempting to contact someone (I'm sure those drops were all by accident /s). I did not do my due diligence before signing up with this company. Shame on me! Don't be like me. Use a different company; any other company. Don't use this company. You may never get your money. I was only able to my money by calling in a DIFFERENT company that had some leverage over cardconnect. Awful company; frankly, awful people.CardConnect
Date: 11/15/2023
Thank you for bringing your concerns to our attention. In order to research, please send your Merchant Number (MID), business name, and business information to ********************** Please reference your BBB Review ****** in the subject line.
Thank you,
Fiserv
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