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Business Profile

Dentist

Dental Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Dental Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dental Associates has 14 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Dental Associates as I was in need of having teeth removed and then added to an existing partial. I wasnt sure if this is possible but wanted to go in to see one of their dentists to see if it was. The young lady that I spoke with (****) asked several questions to verify my information as I had been to the office in the past and upon confirming my appointment for 4/16/25, she stated that it did not look as though I would have a balance due for that visit. I went in and upon arriving at the front desk, the young lady that was checking me in informed me that it looked like my insurance was inactive. I told her that that couldnt be the case. During my approximate 5 to 10 minute delay at reception **** kept checking on me to see if she could take me in back. During which time, I called my insurance company and ultimately was transferred to ********** to verify my insurance. I ultimately spoke with an agent informing her of where I was and the issue. She confirmed that my insurance was valid and that Dental Associates was within my network. In the interim **** came out once more and said she was sure everything was fine and took me in back. The dentist/his assistant began to exam/take x-rays. The assistant ultimately began to take impressions with my upper and lower partials in my mouth as well as x-rays midway through everything **** returned and said that it turned out that I would owe a balance as they were not in my network, but not to worry that she could sign me up for a program that they have that would offset some of my financial responsibility after they were finished. I told her that we were going to stop right there and not continue as she had told me when she scheduled me that it did not show that I would owe anything for the visit! I feel as though I was failed by both Dental associates as well as my insurance company and am now stuck with a $214 bill that I can not afford. Which I do not believe I should be responsible for.

      Business Response

      Date: 05/09/2025

      Please see attached.

      Customer Answer

      Date: 05/12/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      In addition to not accepting their response. I was contacted by **** from Dental Associates on Thursday, May 8, 2025, and at the end of our discussion she informed me that she needed to reach out to the higher-*** to try to reach a resolution to my concern after I shared with her in detail what had occurred at my April 16 visit to their office she informed me that this may take a week, but if I had not heard from her and it had gone on after a week that I should reach out to her. I then call ******* ********* at the Better Business Bureau to inform her of that phone conversation, asking that she update my complaint as I was in the process of driving and wanted to make sure that the complaint was updated Im not sure why I am now receiving this response from Dental Associates and I do not trust their reply that they are waiting contact from me and I give them full disclosure to update the Better Business Bureau with any response as I did when I initially filed my complaint, I want to make sure that this is kept on the up and up. I am asking that you please reach out to them asking me that they correspond with you via this complaint with any and all proposals for resolution on my behalf thank you in advance ******* ******

      Regards,

      ******* ******

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In ability to forward claims to insurance, leading to potential collections. I have contacted their billing department 8 times and their insurance verification department. Each time I was told the account was updated and claims would be properly processed. Its nearly 5 months later and they still havent sent 2024 claims to insurance.

      Business Response

      Date: 04/16/2025

      Please see attached response.

      Customer Answer

      Date: 04/18/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Monday, February 17, 2024, I began services at Dental Associates for an upper partial. *****, the billing coordinator, informed me that the treatment would be a three-visit process, including a dental cast, review of the laboratory model, and the final product. I was told that my out-of-pocket expenses would be $298, which I paid. March 5, the billing coordinator called to remind me of the appointment. During the call, he mentioned that the upper partial was complete and ready for pick-up. I was surprised, I didnt authorize. During my second visit on Friday, March 7, the billing coordinator asked if I could pay right away because he wanted to close early. I was presented with a metal-base partial that resembled nothing like the materials I had selected during my initial visit. I expressed my concerns about the final product and explained that I had never authorized it. To accommodate me, I was told a flex-partial would be ordered. I was also informed that a flex-base is cheaper than a metal-base partial, and I might receive a refund Still concerned about the billing, I contacted Dental Associates the next day, March 13, and left a message for the billing manager to return my call. On March 19, requesting again. The next day, I received a call from ******* on an (unidentified number). I immediately sensed hostility in her raised voice. My first question on who authorized the final product was never addressed, and I was told I would not be getting a refund. After my call with Dental Associates, I contacted my dental carrier. I was told that a pre-authorization request for a flex-base upper partial was submitted on March 10, 2025. This is well after my two visits and contradicts what I was that the metal-base partial had already been processed through my insurance. and that they were doing me a favor by replacing it. They were fraudulent in collecting payments without properly processing the claim through my insurance and exceeds my required copay amount.

      Business Response

      Date: 04/01/2025

      Please see attached.

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted Dental Associates multiple times about a refund of my money. It had to go through my insurance company , which it did and now it is run around. No answers on anything. 3 visits in January 2025. Jan 3, 25 insurance paid in full. Jan 15, 25 insurance paid none it was not covered. I owe $152.00 for that. Jan 30, 25 one tooth extraction and insurance paid all but $16.10 I owe. On Jan 15, 25 I paid dental associates $460.50 via charge card. So my math says they owe me on refund $292.40. I would like my money refunded.

      Business Response

      Date: 03/31/2025

      Please see attached.

    • Initial Complaint

      Date:03/12/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date if service 3.25.24 for my son. Was informed Dental Associates requested authorization from my insurance and there would be no out of pocket expense. Spoke with my insurance, on 12.10.24 was informed Dental Associates never requested an authorization from them.12.10.24 requested to file a complaint regarding the above as they are now not allowing my children to be scheduled for their monthly orthodontic care due to this outstanding balance for the service that occurred on 3.25.24 in the amount of $726.00. Dental Associates has acknowledged their staff did not request authorization from my insurance company, however has not resolved the issue at hand. I have never received any follow up from Dental Associates regarding the compliant I filed. Instead, I received an email on 2.27.25 regarding the outstanding balance. In an effort to resolve this concern, considering Dental Associates has provided me false information at the time of service, which both my insurance company and their office has confirmed, therefore this outstanding balance is not my responsibility.

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On my visits from April 23rd, 2024 and October 29th, 2024 I was told I needed to make an upfront payment of $120 or I would be denied care. Although I have insurance I was told they couldnt process my insurance because of an error in my date of birth & that I had to pay out of pocket until this issue was resolved. Now that my date of birth has been resolved I am told I cannot have my money refunded because they have no record of my out of pocket payments. I have proof of receipt and even with this proof of receipt I am told there is no credit of me making these two payments. This is self contradictory because if Im being told at the front desk before my visit that I will be denied care unless I pay $120 ************* have record of me being seen in these two dates then why is there no record of my two payments? This is very fraudulent behavior from Dental Associates behalf. And the front desk staff was very rude during my check ins.

      Business Response

      Date: 03/11/2025

      Please see attached.

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 6, ***************************** with a plan of service and costs. None were different then what my insurance billed. They changed how they charge for anesthesia after my appointment. In the past, anesthesia was not billed. No other dentist separately balance bills for the anesthesia. Now they charge and did not inform me before the appointment of this change. And the form I signed did not indicate this.

      Business Response

      Date: 02/19/2025

      Please see the attached response.

      Customer Answer

      Date: 02/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Business said they contacted me. They have not contacted me. I would like all communication to be within the BBB so there is a paper trail. I'm still waiting for why I was charged when I was quoted that there would be no charge. My insurance paid what the dentist knew would be covered. The dentist knew no insurance covers anesthesia.  ****************** is part of dental procedure and not charged separately.  No other dental office charges separately.  Other dental offices list it so part of chart in case there is a medical problem with anesthesia but it is part of procedure and should not be charged separately. 

      Regards,

      ***** **********

      Customer Answer

      Date: 02/20/2025

      Issue has been resolved 

      Regards,

      ***** **********

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      a little bit before July 12. My daughters were seen at the dental offices (dental associates) they were doin an initial exam and after the exam the dentist provided us with an amount for a two appointment schedule. They stated that they needed to schedule the appointments earlier in the day and because of the need for laughing gad administered to the children. Because of my work schedule I advise the supervisor that me personally couldnt get the kids there in time for an early morning appointment. So I had a meeting with the supervisor and  the mother of my child gay she would be the one to bring the kids in for the appointments. We all agreed and then a payment was made. On July 12 the mother of my child was accused of being approached by an employee and then I was notified July 24th two days before the second appointment and now they are being refused to get services as well as me. 

      Customer Answer

      Date: 07/31/2024

      I was charged for services and denied services for my daughters and now the procedure for my daughters  cant proceed to get

      Customer Answer

      Date: 08/06/2024

      I was charged and didnt receive services 

      Business Response

      Date: 08/23/2024

      please see attached.

      Customer Answer

      Date: 08/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      *************************

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was seen for a 6 month routine dental cleaning/exam at Dental Associates in December 2023, same day as the appointment I provided them with a copy of my updated dental insurance coverage through the VA, which is through my spouse's employer. Approximately 2 months later I received an invoice for the full amount of my exam, which should have been fully covered by my insurance. I sent the invoice back with my dental insurance coverage information. I continued to receive these invoices monthly and continued to return them requesting this be billed to my insurance coverage, as provided. It was not until the beginning of May 2024 when I received a voicemail message informing me I also needed to provide my medical insurance coverage as well, which I provided on the back of an invoice my dental coverage, as well as my medical coverage. On May 17, 2024 I received another invoice, provided both my dental and medical coverage along with a letter asking for my insurance to be billed appropriately. I received a letter on May 21, 2024 informing me my bill would be sent to collections if not paid. Certified letter sent, finally received a phone call on 6/3/24, which I was informed they could not locate any of the info I had previously sent, but I was told it would be taken care of right away on 6/6/24. Received another invoice on 6/12/24, certified letter mailed on 6/22/24 requesting insurance be billed. A letter from Americollect was received on 6/27/24- this bill has been sent to collections.

      Business Response

      Date: 06/28/2024

      Please see attached.

    • Initial Complaint

      Date:05/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      credit on my account never was processed as promised as stated in their email attached

      Business Response

      Date: 05/17/2024

      Please see attached.

      Customer Answer

      Date: 05/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      THIS COMPANY NEVER REACHED OUT TO ME AND I REACHED OUT TO THEM SEVERAL TIMES AND I EVEN RELEASED THEM TO BE ABLE TO TALK ABOUT MY MEDICAL RECORDS BUT THEY STILL HAVENT TALKED ABOUT A REASONABLE RESOLVE TO WHY THEY WILL NOT PAY MY FULL  AMOUNT CREIDT THAT THEY CLEARLY PUT DOWN IN A EMAIL IN BLACK AND WHITE.  

      Regards,

      ***********************

      Business Response

      Date: 05/28/2024

      Please see attached additional response.

    Dental Associates is NOT a BBB Accredited Business.

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