Complaints

This profile includes complaints for A.B. Data Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  A.B. Data Ltd.

  600 A B Data Dr Milwaukee, WI 53217-4931

• 

  A.B. Data Ltd.

  173113 PO Box Milwaukee, WI 53217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Epipen Settlement Claim lawsuit payment. Was told in June 2023 that my payment $ ****** would arrive in 90 days, Around Sept 2023. On October 17th 2023, ********* told me my $****** Settlement Claim Check has been mailed to me. Still have not received my Settlement Claim Check for $****** and its almost November 1st, 2023.

  Business Response

  Date: 10/27/2023

  Hello,

  Please see both the attached document and below for A.B. Data's response. 

  - *******************, *********************************************************************************************************************************************** mailed the claimant their check on October 17,2023. Delivery will be made by the **** based on their reasonable time to deliver to ********************.

  If the claimant wishes, they may contact their local post office to inquire about the delivery of their payment. If they do not receive their check by the end of November, we can process a reissue check for them.

  Customer Answer

  Date: 10/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This mis regarding the *** settlement . My name is ************** and my claim ID for the settlement is ********* & claim email was ************************* I updated my claim email on July 13 with the business and the business responded that they will send me my digital payment to updated email in 4-8 weeks which they never did (clear proof attached that AB data was supposed to send me digital on updated email)When i followed up they are responding with something totally irrelevant templated response that my timeline to claim payment has expired when in fact they havent delivered my digital payment in 4-8 weeks as promised. I ask ABdata to fix this immediately as what they had originally promised in writing

  Business Response

  Date: 09/22/2023

  Hello,

  Please see both below and the attached document for A.B. Data's response to the complaint.

  - *******************, Marketing Associate at A.B. ****************************************************************************************************************************************************** mailed the check to the claimant on August 21, 2023,to the address provided on their claim form. Our records show the check remains uncashed. If the claimant has not received the check, we can coordinate a reissued payment for them.

  For additional context, our records indicate their claim number is actually *********, and it was never updated with their new email address. Their payment was rejected and bounced back when it was initially sent on June 22,2023. At this point, there is nothing we could do, so on August 9, 2023, they were flagged to receive a check instead. They emailed us on September 14 to ask about their payment and we responded on September 15 letting them know it was too late for a digital payment and that theyd receive the check instead.

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  In my complaint i have attached clear proof that i have updated my email address with them in July 2023 and they responded positively to that they have updated it and i will receive my payment to updated email address. Now they are saying they forgot to update the email address it so clearly some of their case workers are at fault for not doing their jobs properly and giving the class member the run around.
  

  Please reissue my check to ******************************************************
  
  Regards,
  
  **************

  Business Response

  Date: 10/04/2023

  Hello,

  Please see below and attached A.B. Data's response to this follow up complaint.

  - *******************, ***************************************************************************************************************************************************** apologizes for the misunderstanding or miscommunication regarding this payment. We have received the updated mailing address and will be reissuing payment later in October 2023.

• Initial Complaint

  Date:08/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was part of a class action suit from ATM Surcharge case in which my settlement amount was *******. On 7/2/2023 I received an email from the company (Tremendous) that was handling payment and how it was the payment could be distributed. However when I hit the link the message I got is that I had unsubscribed, they couldn't find my email address in their system. Tremendous referred me to AB Data. AB Data also told me that they couldn't find my email in their system which was a lie because I had received the email from AB Data on 6/23/2023 notifying the amount I was to receive and to be expecting an email from the company who handling the payouts (Tremendous) which I received on 7/2/2023. After the exchange of 15 emails I finally decided to receive a paper check because that seemed the easiest to do. As of yet I have not received the check. It just blows my mind that AB Data is handling many different settlements with the continuous problems they have. I did research and found thtat this has been a recurring problem with other cases that AB Data has been appointed by the courts to handle.

  Business Response

  Date: 08/31/2023

  Hello, 

  Below and attached is A.B. Data's response to this complaint.

  - *******************, Marketing Associate

  ---------------------------------------------------------------------------------

  The mailed checks to claimants were mailed on August 23, 2023, and take 6-8 weeks for a check to be mailed; the claimant here was informed of this wait period.The claimant will have to wait a bit longer, but they will receive their check via mail.
  

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the Epipen class action settlement Name: ************************* Claim ID : ********* The class admin was notified of change in email address for my claim back in June 2023 The class admin failed to update my email address and failed to send my digital payment to updated email address. The class admin was again notified about this in July ******************************************************************************************************************************** my updated email address is bad while they have been responding and communicating with me on the same email address (proof attached). I told them and proved to them its clearly their mistake and error of not sending the digital payment correctly to updated email address and they refuse to do anything about it and refuse to send my digital payment (no reason to wait for check for another 60-90days when its a clear error on the part of AB data to update and send the digital payment correctly ). They are completely responsible for the error and not sending the digital payment correctly and they refuse to correct theie mistake

  Business Response

  Date: 08/23/2023

  Hello,

  Please see A.B. Data's response to this complaint both attached and below.

  - *******************, ********************************************************************************************************************************************** received four emails total from the claimant, two of which we responded to. The second email we likely did not respond to because theres no need to respond to duplicate emails. Please see the attached Email Exchange Word document for reference.

  We updated the claimants email address on June 5, 2023, as per their request. Later in June, the digital payment was sent out. For reasons unknown, it was not delivered. More than likely this was because the claimants internet provider labeled it as spam and blocked it. This is not something we have any way of knowing. The only thing we do know is that the digital payment was sent, but it was not delivered.
  

  
  Per the call script:
  The email address that the payment was sent to has failed. This is likely due to a bad address, the email service provider has filtered it, or the claimant may have unsubscribed or blocked the email address thinking it may have been spam. 
  

  
  On August 16, 2023, we informed the claimant that per the terms of the settlement, because their email could not be delivered, they would be receiving a check instead of a digital payment. The claimant then contacted the BBB a few days later with their complaint.

  Everything A.B. Data told the claimant was correct; weve done everything we could. The claimant also failed to provide our email responses to them in their initial BBB complaint.

  Customer Answer

  Date: 08/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The response from the business is as follows - We updated the claimants email address on June 5, 2023, as per their request. Later in June, the digital payment was sent out. For reasons  unknown, it was not delivered. More than likely this was because the claimants internet provider labeled it as spam and blocked it. This is
  not something we have any way of knowing. The only thing we do know is that the digital payment was sent, but it was not delivered.

  In the above response it is clear that the business has clearly failed to send the payment correctly. They themselves confirmed that for reasons unknown to them the email was not delivered . Are they saying im supposed to know or debug this problem ?? I am supposed to give them a valid email address which i have and is proven by the fact that business have personally exchanged emails with me on  the same email so its 100% valid email. Then they go on to say they assume that my internet provider may be the problem (again a completely false assumption to begin with ). Im using gmail used by millions of people and there are if gmail identified email as spam it goes in spam folder (its well documented on their site). This email has never come through this means it a clear problem by the business third party provider (they have either enter a wrong email or enter the old email ). I challenge them to provide the error of the failure they received when they sent the email (it will be clear as daylight). we live in a digital world - u dont need to make assumptions and blame the claimant for things you dont have proof. thats like im guilty without any wrong doing and having any proof. But because the business does not want to investigate the issue they make any kind of assumption and blame the claimant. provide the proof of email failure and it will prove the issue is with your third party provider not with my gmail address as i received emails daily from hundreds on business without incident. I have no way to determine the problem that occured on their end and the business should not make false assumptions without proof
  

  Regards,
  
  *************************

  Business Response

  Date: 09/07/2023

  Hello,

  Please see below and attached A.B. Data's response to the user's follow-up complaint.

  - *******************, ************************************************************************************************************************************************************* is not blaming the claimant for the issue with their email address. We reiterate that this is an issue we cannot be certain as to why it occurred.

  Regardless, the claimant will receive their check via mail within ***** days from today (Sept.7, 2023).

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed of a settlement from Money Lion and was told I would get a paper check mailed to my home, the first one back in **** was sent to a PO Box and they informed me they would issue another, they said it was sent on July 17, 2023, it is now Aug 9, 2023 and still do not have it, how long does it take to go from WI, to ** shouldn't take a month, I'm just wondering if I'm being played on top of that how do I keep getting the same representative every time I call, seems strange

  Business Response

  Date: 08/10/2023

  Hello,

  Please see both below and attached *********'s response to this complaint.

  - *******************, Marketing Associate at *********

  ----------------------------------------------------------------------------------------------------

  The claimants initial check was mailed to their old address and returned with a P.O. Box address and a forwarding expired. They had contacted A.B. Data in June with a new address and the reissue didnt go through due to a technical difficulty with check processing in July.  They contacted us again on July **************************************************************************** August. A.B.Datas check reissues are conducted on a monthly basis, and we have confirmed the claimants check will be run in this months batch.

  The claimant should receive their check by the end of August at their new address.

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get my payment link for the *** surcharge settlement claim #*********. I contacted the hotline after not receiving any payment information after reading online that payments were being sent out. The lady returned my call stating that I needed to submit a new email address because the current email address ************************ the very email address that I received one correspondence from abdata that gave me my claim id #, she stated it wasnt a valid email address and they needed a new email address. So I provided the hotline voice mail with my new email address *************************** and asked if I could get a new payment link sent to me, and also asked the amount of my claim. She also stated it would be 6 weeks before new link could be emailed to me. I also emailed this information. I have not received a reply to my email, nor the amount of my claim. So I am filing a complaint because it doesn't seem right to make me wait 6 weeks for a new payment link to be emailed when it was obviously not an invalid email address because I was able to email the person who provided my claim # back. However I provided the new email address to assure it IS a VALID EMAIL. CAN I PLEASE BE SENT A NEW PAYMENT LINK ASAP. AS WELL AS THE AMOUNT OF MY CLAIM TO ************************* ASAP. THANK YOU FOR YOUR TIME!! *********************** claim#********* *** Surcharge Claim

  Business Response

  Date: 08/04/2023

  Please see both below and attached *********'s response to the complaint.

  - *******************, Marketing Associate

  ----------------------------------------------------------------------------------------------------

  The claimants payment amount is $714.86. Their payment email was sent 6/26/23. And his internet provider blocked it. (See attached image file) It shows that the email bounced. But if the email address is valid (and it most likely is) it means their internet provider labeled it as spam and blocked it. They called our office 7/21/23. We advised him that their payment email was blocked and asked them for a new email address. Per the call script,

  -     If claimants want to update their email address, please assign the CAMP3 flag in **** and update their email. Please be aware that new emails will take between        4-6 weeks.

  This is exactly what we did, and exactly what we told them.

  We are responding to emails in the order they were received.Their email was received and is currently assigned to one of our Project Coordinators.This Project Coordinator hasnt gotten to the emails from that day yet. The claimant will need to wait since the process may take up to six weeks.

• Initial Complaint

  Date:07/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a verified class member of a class action settlement reached in the *** fee class action lawsuit recently closed. AB Data ,tasked w the dispusement of the payments from this case sent me an email sayin my payment was ready and to simply hit the "CLAIM PAYMENT" button at the bottom of the email to select my prefered form of digital payment..However when i hit the button..it did not work..not only that but upon hitting it,a pop up emerged saying that i had now unsubscribed and as a result,can no longer claim my payment!!!..what the heck???..No email asking about this that i have sent in the past week has been ansrwed!..no solution offered..I havent even been acknowleged

  Business Response

  Date: 07/07/2023

  Hello,

  Please see A.B. Data's response to this complaint below.

  ----------------------------------------------------------------------------

  ********* emails regarding this case are answered in the order that they are received, and it takes time for us to get through them which is why we have not responded to them, especially in a case this large.

  The claimant unsubscribed himself either by manually selecting the unsubscribe link or via a menu option in his email inbox. This is not an error on A.B. Datas side.

  We will mail the claimant a check since he cannot receive his payment digitally. The claimant will need to wait until he receives his payment.

  Thank you,

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name: ************************* For my claim # ********* i already sent and email to class admin to update my email address they said they updated it but failed to provide further communication on the updated email address about my settlement payment and selection. Whenever i try to reach me over email they send me a template copy paste response which does not answer my question

  Business Response

  Date: 06/20/2023

  Hello,

  We have fully investigated the claimants correspondence history and traced the email address used for his digital payment for Claim *********. The email address the claimant originally provided to us for his digital payment was **************@yahoo.com and that information was provided to the digital payment vendor on May 30, 2023. The claimant emailed us on June 2, 2023, to update his email address. We replied and updated the email address 40 minutes later. However, the email information had already been sent to the payment vendor.

  The claimant then emailed us back on 6/12. We replied on the next day, 6/13, concerned that we may have sent the digital pay information to his old email address, and our customer service representative replied that the payment would be starting within ********************************************************************************************************** transit. The payment emails actually started sending out the very next day, on 6/14.

  In summary, on 6/13, we advised the claimant to expect a payment email within 30 days and to let us know if there was an issue with the email address, but we did not hear from him until he contacted the BBB after waiting two days.

  That being said, now that the payments have begun to be sent to the recipients, we are able to stop the payment sent to the old email address and send it to his current one, without the possibility of issuing a duplicate payment which would be in violation of the Settlement Agreement. The request to stop the claimants previously issued payment, and to reissue to his new email has been sent to the payment vendor today (6/19). Please know this process can take up to 10 business days to conclude before he receives the new link.

  Should he have any further questions, we are happy to assist.

  Best regards,
  - ****************************************, ********* Project Manager

  - *******************, ********* Marketing Associate

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  The class administrator never provided all the details that it has now stated in its BBB response. If it had clarified these details why would i be wasting my time filing a BBB complaint. Although it has now been clarified that the payment link to the old email will be cancelled and new link will be sent to new email i found out that the digital payment options provided in the email being sent out also dont match what i signed and submitted on the claim form. The digital payment options of direct deposit and paypal are missing although it was specified while selecting the digital payment option in the claim form that we signed and submitted  (see below extract from claim form and attached here). I would like AB data to explain why they have removed these options in violation of the terms of the settlement stated in the singed claim form. AB data should provided these options for redemption as state in the claim form
  

  Unless you affirmatively select alternative means for payment, all settlement payments will be digitally sent to you via email. Please ensure you provide a current, valid email address and mobile phone number with your claim submission. If the email address or mobile phone number you include with your submission becomes invalid for any reason, it is your responsibility to provide accurate contact information to the Settlement Administrator to receive a payment. When you receive the email and/or mobile phone text notifying you of your Settlement payment, you will be provided with a number of digital payment options such as PayPal, Venmo, Apple Pay, Amazon,or direct deposit, to immediately receive your settlement payment

  
  Regards,
  
  *************************

  Business Response

  Date: 06/30/2023

  Hello,

  The request to change cancel his payment link sent to the old email address was sent on June 19, 2023. The complete process to void the prior transaction and reissue the payment to the new email address can take up to two weeks.

  Due to the upcoming holiday, the claimant may experience a slightly longer delay, but we expect this to be sent to their new email address no later than July 6, 2023.

  - *******************, Marketing Associate, *********. Sending this response on behalf of ********************************, Project Manager, *********

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  Thanks for sending me my digital settlement payment. However the options to redeem this payment are missing the direct deposit method which was indicated on the claim form that was singed and submitted . Please update me why this option is unavailable on my settlement link.
  

  Regards,
  
  *************************

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out because i had filed a valid claim in Epipen class action settlement. My name is ********************* , myclaim id is ********* . I had written to the class admin to send my payment communication and links to my updated gmail address because i no longer use yahoo mail However the class admin just responds with generic templated response instead of fixing the issue and providing the payment emails communications to new gmail address - ************************

  Business Response

  Date: 06/16/2023

  Hello ****,

  I've talked with our team and they informed me that the user who filed this complaint only ever requested an update on this settlement and never requested to update their email address (or anything else). The user's email address was updated on our end, but there has been no response from the user yet.

  More details can be seen in the attached Word document where our team explains to me in detail the events I describe above along with the original correspondence.

  Please let me know if there is anything else ********* can do to resolve this complaint. 

  Thank you,

  - *******************

  Customer Answer

  Date: 06/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  I have sent a follow-up email to clearly indicate that my email  address should be updated to my gmail and  my settlement payment options sent to my updated email address as per your schedule of payment distribution
  
  Regards,
  
  *********************

  Business Response

  Date: 06/27/2023

  Hello,

  Please see below (and attached) our recommendation for what the claimant needs to do to resolve their issue and any additional relevant details regarding their complaint.

  - *******************, Marketing Associate, *********

  -------------------------------------------------------------------------------------------------------

  Response from ********* Team to ******************* Regarding This Complaint:
  
  The claimants response says, my email address should be updated to my Gmail.
  And we replied with, The users email address was updated on our end.
  
  Heres some additional information from our call script.
  The digital payment was sent to my old/inactive email address.
  Send the payment link to my new email address.
  You will need to make the request in writing, by sending an email to **************************.  Include your claim number [give them their claimant ID], confirm your old email, and provide your new email address,and any other identifying information you may feel is helpful.
  It could take up to one week for the change to be made and the link redirected to your new email address. The email address your link will be coming from is: **********************************
  
  The claimants BBB complaint was the only written request we ever received from them. And **** updated the email address 6/14. If the call script verbiage is accurate, then this claimant should have received the payment email by now, if they have already previously sent the email to their old email address. I looked in Digital Pay. And I see no record at all for this person. Although this is probably because they simply havent been sent their payment email yet. They are going out on a rolling basis. And we still have a few days left before were done.
  ****/*****, what are your thoughts here?
  - ***********************, Process Supervisor, *********
  
  All the information provided in Burts email [above] is accurate. The payment will be posted to their paywall when its sent to the email originally provided. Regardless, they must request the change in writing,which they have not done.
  - ****************************************, Project Manager, *********

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
  
  Unfortunately The class administrator does not have their facts checked properly . the email address updated was requested in writing on 6/16 after the call (email proof is attached here) .
  
  Regards,
  
  *********************

  Business Response

  Date: 06/29/2023

  Hello,

  Please see the attached Word document/and the (below) response from *********. We expect this will resolve the claimant's request.

  Best,

  - *******************, Marketing Associate, *********

  --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

  ********* has rerouted the claimants payment to the updated email address the claimant requested to use.
  
  The payment is now visible on the paywall under the new Gmail email address and the current status is Awaiting Acceptance. This was done on June 29,2023 (claim #*********).

  Customer Answer

  Date: 07/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have received the settlement payment email to my updated email address - thank you

  however when i click on that link to redeem my settlement payment i dont see the options of Direct deposit and Paypal which were included

  on the claim form which is reason the digital payment was selected. the mastercard option provided has all kind of issues adding to wallet

  the last time i received it for another settlement. Please provide settlement link with Direct deposit and paypal option as per claim form and

  terms of the settlement
  
  Regards,
  
  *********************

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a release of information for a settlement against Instagram five months ago. I was told I'd be compensated and to wait for an email. I never received one and I've tried to contact ******* and they never replied after three months of waiting. I was wondering why I didn't receive a settlement when the timeline showed 90 days and it's been five months?

  Business Response

  Date: 03/14/2023

  complaint #********
  
  When a Class Action court case goes to settlement, A.B. Data Ltd. is often selected to administer the processing of Class Action Settlement. At that time the court or attorneys involved send the processing materials and information to *********.

  We have checked our information and find that we do not have a history of working with this claimant. The award would be through Instagram, but we, *********, are awaiting the final payee list and amount of the reward from Labaton.  We have twice reached out to Labaton for an update on behalf of this claimant, the latest was an e-mail to counsel yesterday,March 13, in the afternoon and to date we have not heard back.

  We will communicate any response that we do receive to/through the Better Business Bureau,or, if feasible, directly to the claimant.

  Best,
  *************************, VP Administration & Facilities.