Reviews
This profile includes reviews for We Energies's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 48 Customer Reviews
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Review fromAnthony S
Date: 07/01/2025
1 starAnthony S
Date: 07/01/2025
I am not allowed to leave a review I guess for my complaint since it was never addressed properly and my questions were not answered. I was only dictated at like a totalitarianism government does. I requested the old graph be put back on paper bill with the legend not this newer not the information I'm looking for graph nock off. Every time I contact We energies support I get a lame apology and that's it no answers to any questions and best yet they get the BBB to tell me it's a policy thing so they can't talk about it or force them to change it when they never once in any reply to me directly have they told me it was policy. We Energies is clearly ripping the people off under the guise of legislation and policy. What politicians have ties to them? Lets arrest all the criminal representatives and there corporate cohorts We The People UNITE! I am tired of being exploited!
We Energies
Date: 07/07/2025
We have attempted on numerous occasions to explain the bill formatting concerns raised in this customer’s multiple complaints to the BBB. While the formatting of the bill changed due to a billing system conversion in January 2021, the same information is readily available on today’s statement. The customer has also contacted the Public Service Commission of Wisconsin, who as the regulatory body in the state of Wisconsin, will ensure the customer has been billed accurately and appropriately.Anthony S
Date: 07/08/2025
It is not the same graph. There is no way to read it. Try again since you(We Energies) ignores every complaint and every email that is sent to you.Review fromStacy P
Date: 06/13/2025
1 starHORRIBLE SERVICE AND CUSTOMER SERVICE, we need to have an alternate company and the fact that we have not choice is bad business they hold a monopoly on the service and WE THE PEOPLE have no choice but to use them. ********* as a hole needs to find new service options.Review fromKenya J
Date: 05/09/2025
1 starThey told me one price to pay and my services would be good. Then when I called them back someone else says a different price. So I pay it, for them to say no someone told you wrong. Takes to a supervisor and he hung up on me. They are milking people for money that are just getting by. Submitted another payment with money I didnt have and they are telling me its still not enough. 1345 on a 2000 bill. And still saying its not enough for connection. Only if I could give zero stars. We need a different provider in Wisconsin.Review fromJuanita C
Date: 03/26/2025
1 starJuanita C
Date: 03/26/2025
They double charged me as well. That was my food money. They will not refund me. I dont want to pay in advance.This should be illegal. Someone please help!We Energies
Date: 03/27/2025
The customer submitted duplicate payments timestamped 3/24/25 at 5:17PM and 3/25/25 at 2:08PM. Payments are unable to be refunded for 10 business days per the *********************************************. We have spoken to the customer and advised them to contact their bank or financial institution to request an unauthorized transaction reversal if they are unable to wait the 10 business days for a refund check to be issued. We apologize for any inconvenience this situation has caused.Review fromDavid C
Date: 01/24/2025
1 starDavid C
Date: 01/24/2025
Bill goes up 19% in Jan 25" at least for me, and they promised even higher bill in 26". How can you guarantee raising the cost of energy a whole year in advance, opposing what our current president is doing this year to bring down cost of living? What's your excuse? You tried raising cost in 24" but were stopped and that tells us this was the intention all along. We are already oppressed by cost of living, now we energies puts their hands in our pockets and add to the misery.We Energies
Date: 01/31/2025
We recognize our responsibility to serve customers by working to keep bills as low as possible and make sure they have the affordable, reliable and clean energy they need and understand your concerns regarding the recently approved rate increase for 2025. No one wants to see the cost of anything go up, including higher energy prices.The ************************* of Wisconsin (PSCW) approved rate filings for We Energies to go into effect January 1, 2025. The **** approval supports the companies' investments in reducing customer outages, building infrastructure needed to support jobs and economic growth in Wisconsin, and meeting new ******************************* rules. The companies also will recover the costs of renewable and low-carbon power plants the **** has already approved. Typical customer bills are below the national average and in line with customers across the *******. That will remain true in the coming years.We understand that families rely on us for their gas and electric needs and try to be as transparent and proactive as possible. We understand how important affordable energy is for our customers, which is why we use a multi-pronged approach when we purchase natural gas. Every summer, when prices are typically their lowest, we buy natural gas and store it. We also lock in guaranteed natural gas supply contracts at fixed prices to limit the impact of sudden price changes. These options provide much of the natural gas our customers use each winter.Additionally, important information is included with your billing statement each month. The monthly inserts include useful energy-saving tips, important safety reminders, and information about products, services offered by We Energies and/or any upcoming changes.Should you have any future questions please do not hesitate to contact our ******************** Representative, who are available 24/7 at ************ to assist you.Review fromJeremy P
Date: 01/17/2025
1 starJeremy P
Date: 01/17/2025
Changed my meter twice in one year and each time my therms not the cost of a therms have doubled. I truly think they are scamming people and there isnt much any can do about it. No competition equals I do what I want. Also worst company to deal with in every aspect even when trying to pay your own bill. CRAZYWe Energies
Date: 01/21/2025
We Energies continues to strive to address customer's concerns on a timely basis and apologize for any inconvenience this situation has caused. To ensure there were no additional questions or concerns regarding the rebilling, an outbound call was made to Mr. ******** to clarify why the account was rebilled and to contact **************** for any future concerns.Review fromLaura T
Date: 01/14/2025
1 starLaura T
Date: 01/14/2025
They double charged me for one bill and wouldn't refund the money to my bank!!!!We Energies
Date: 01/15/2025
The Remittance Processing Group confirmed that Ms. ******* did schedule two separate payments on 01/10/2025. One was scheduled at 10:10 and the other one at 10:20, both in the amount of $156.46. Ms. ******* was not double billed as previously stated. In order to have the additional payment credited back to her account she will need to contact her financial institution. to have the payment reversed.Review fromDebbie N
Date: 11/15/2024
1 starDebbie N
Date: 11/15/2024
TERRIBLE CUSTOMER SERVICE WITH NO MEANS FOR AN APPEAL I have an account and it stopped when our renter moved in. After she left, it went back to me. I have had auto payment since initially having the account. When it went back into my name, an auto pay processed but (I learned two months later) it was returned by my bank due to being off one digit. I went in and it showed the correct account number, but I deleted it and re-entered it to be certain. I called today asking why they still weren't accepting my auto pay. She said it was put on a cash only basis because "multiple payments" (I believe the two returned payments totaled less than $30) had been returned. I told her what I had been told and she said my information was entered thru their "app" so it was my mistake. I do not use their app and when I tried to get it today, it never moved beyond the orange swirling circle. I asked how I could appeal because I don't want to have to go in to make a payment every month as I may forget. She told me no appeal is available. I offered I would send copies of my checking account statements to prove their was plenty of money on each of their draw dates. Pretty sad that they KNOW these were not returned NSF but will provide no means to appeal, especially since her statement that I entered the information thru their app is absolutely incorrect. I would go with another company if I had a choice.We Energies
Date: 11/20/2024
We have reached out to this customer and resolved the concerns to her satisfaction.Review fromFrank P
Date: 09/17/2024
1 starFrank P
Date: 09/17/2024
Garbage company, my money bounces back any time it try to pay them online. I have to go to a ******* or ************* and pay cash. I have switched multiple routing and debit card numbers, for them. I juat made a payment last week AFTER they cut my power off(WITHOUT NOTICE and only owing $500 might I add, I'm not going to make a *********************************************************************** ******* with a couple hundred dollars ever week). they approved it over the phone, said went through, and turned my power back on for an extra 30 dollars... Just for it to bounce back a week later. The money was, and still is there in my checking account, and has been in the account. I have never ever had this sort of problem with any other bills in my adult life, this has been going on since my last apartment, I own my home almost outright at this point, I'm money stable.These people are a horrible company and a monopoly at that, I have no other options for gas and electric in the city I live in, they can't seem to get there head out or there *****. I should not need to go somewhere to pay cash for a bill this time and age. If that money gets lost along the way, I have no proof, other than a paper repeict, and apparently I need to hold them because payments can bounce back over week later. they can't keep a compent payment trail or even properly do an online transaction. This type of business is absolutely unacceptable and should not be allowed, no matter how "vital" they are to a city they still need to be able to properly function. the BBB needs to shut these guys down and then break it apart into compent and caring businesses that can actually process a payment and listen to a problem and then help solve it. There 1 star rating is proof enough without my saying anything but I still needed to vent before I call them in the morning to sort this out, yet again for them to probably tell me to go pay cash somewhere, yet again.We Energies
Date: 10/03/2024
We have reviewed this customers account records and can confirm that each time he has attempted to make a payment via check through his online MyAccount profile with We Energies the payment has been returned by his bank noting they could not locate the account information entered (not non-sufficient funds). We have also confirmed that this customer has been using the same payment account information, entered by him, since he started service with us at a previous address several years ago. With this in mind, we would encourage him to re-enter his checking account information as a new payment method, paying close attention to the routing and account numbers, and double-checking the number of digits required for each field.Review fromThom C
Date: 08/09/2024
1 starThom C
Date: 08/09/2024
The worst customer service of any company ever. Nothing ever works and none of the employees know anything. they just "apologize" and transfer you. They can't even collect their own money they use an overseas call center to take my money. I hate WE and dealing with them is the bain of my existence. It should be criminal for a company to have a monopoly on the power system. They are good-for-nothing scammers who don't know even the slightest thing about customer service. O and they will hang up on you if you ask them something they don't like. WISC WE Energies is the worst of the worst. You all should be embarrassed you work for this GARBAGE COMPANY. TYPICAL GOV'T toads. A+ with the BBB YAAAAA RIGHT. READ ALL THESE COMPLAINTS. BBB do better.We Energies
Date: 08/14/2024
Bill ******* a third party company, processes debit or credit card payments for We Energies. Bill ****** charges a fee of $2.95 per transaction. When a company accepts credit card payments from customers, there is a cost, usually a percentage of the payment amount that the company must pay to the credit card company. Many private companies are able to absorb this cost into the cost of their product by accounting for it in some other way. We Energies, is not allowed to do this. The ************************* of Wisconsin requires us to spread costs, as well as savings, over our entire customer base. The resulting rate must be fair and equitable for all eligible customers. Because not all customers choose to pay their bill via a credit card, we are not allowed to take the additional cost that would only apply to credit card-paying customers and spread it out among all customers. You may want to consider adding your bank account to your My Account enrollment. This feature provides free and secure access to pay your bill via your checking or savings account. A complete listing of other payment options is available at: ********************************************************************** We are also very sorry to hear of your recent experience when you contacted us. We take customer service very seriously and we never want our customers left feeling like they were mistreated or that their situation is not important to us. Please be assured that we always strive to provide a high level of customer service and well work hard to ensure your satisfaction in the future. We value you as a We Energies customer and apologize for any inconvenience this may have caused.
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