Business Profile

Electric Tools

Milwaukee Tool

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Milwaukee Tool's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

102 total complaints in the last 3 years.
31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Milwaukee battery xc8 that does not hold a proper charge and I would like it replaced. I paid a lot of money for this battery for it to fail so soon
Business Response
Date: 06/13/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Initial Complaint
Date:06/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern:On May 10, 2025, I noticed that my 4-foot LED Empire Level, purchased at Village Hardware in *******, ****, had developed a noticeable bend. This tool was used only as intended for professional plumbing work. Neither I nor anyone I loaned it to mishandled or damaged the level. The bend renders the tool unusable for precise installation, especially on commercial job sites.Milwaukee advertises this product under the Empire brand as durable and professional-grade. However, the defect contradicts these claims and violates consumer protection laws. Under the ********-**** Warranty Act (15 U.S.C. 2301) and Ohio Revised Code *******, it is unlawful to market a product as fit for professional use when it cannot perform its basic function. Additionally, under UCC *****, this product fails the implied warranty of merchantability, as it is not fit for its ordinary purpose.I am formally requesting either:A full refund of the purchase price, or An immediate replacement of the defective level.If unresolved within 14 business days, I will escalate this matter to the ****************************** and consider pursuing legal action.Thank you for your prompt attention to this complaint.Sincerely,****** *******
Business Response
Date: 06/13/2025
We apologize for the inconvenience. we have
submitted a request to the customer via email to resolve.
Customer Answer
Date: 06/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23418735, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Milwaukee tool has not provided a replacement option for my tool and 2 batteries, only a option to mail in my tool.

Regards,

Trevor Clinger
Business Response
Date: 06/20/2025
BBB we have reached to Trevor with the below:
Today, we have processed a no
charge replacement. The order confirmation number is AX17584636. The estimated
time of arrival is 07/08/2025.
Customer Answer
Date: 06/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23418735, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I still have yet to receive the replacement. But look forward to receiving the replacement on 07/08/2025. Thanks.

Regards,

Trevor Clinger
Initial Complaint
Date:05/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent in a chainsaw from Milwaukee tools to fix an oil leak but they wouldnt give me an accurate cost to fix it: only $231 cost to fix it which is the price. So they sent it back to me in pieces so it can no longer be used. This item worked great. I just wanted to get the oil leak fixed. They never said anything about sending it back in pieces if I didnt agree to there crazy cost to fix something minor. Now its in useable
Business Response
Date: 05/20/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer Answer
Date: 05/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They have processed a no charge replacement to be sent to me by 06/25/2025

Regards,

***** ******
Initial Complaint
Date:05/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/26/2025 Bought a SDS rotary hammer. Used for appx 6 hrs. Something started burning in the tool (gasket/rubber o ring) and was leaking through the cooling ports. Also the front housing of the tool started moving independently from the rear which made it extremely difficult to use because you have to hold both ends. Contacted Milwaukee e service to have tool repaired. Described in detail what was wrong and shipped it off. Got it back over a month later and neither of the issues I described were repaired. THEY WERE COMPLETELY IGNORED.I called back and asked for a simple refund or discount for a different tool (stating I would send this one back) because I do not care to use it anymore since the issues I reported were not taken care of.They denied me and said I could send it back in again for the repairs that were completely ignored the first time. Owned this tool around 4 months, have got 6 hrs of use out of it.Not sure how Milwaukee expects people to make a living using their tools when they spend most of their life in a box back and forth between *************** facility.
Business Response
Date: 05/20/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent in my M18 3/8 Impact wrench for repair for the 1st time ever out of all my tools owned from milwaukee. And 2 batteries I got with a kit that never worked. I Received one of the batteries back. The 3/8 impact and the other battery was denied. I was.Told was denied for a missing belt clip. The tool had to be sent in complete. And this belt clip had nothing to do with why the impact was sent in. Serves 0 function of the tool but to hang from a belt. It was sent in for it not working while I was using it at work. As in the automotive field this clip is useless and many people take it off and toss it away. Just a loop hole for them to get out of warranty of a tool. I still have mine and asked if this is holding up the repair can i just send it in. And the tool will be complete. Over the phone. I was denied again. Asked about the 1 battery being warranted and the other be denied as the tool and the battery's were sent in one package. Why was 1 sent back the other denied said it was from no proof of purchase. Told them they sent me the proof of purchase on reason of denial on the 3/8 impact email so you have it. I sent it in 3 emails so you have all tools proof of purchase and was sent in box . Why warranty 1 not the other as they came in the same set sold. The Lie I was told. I use my tools to make money. I need them fixed fast sent back fast. Not games played or loopholes.They could use to not warranty their products.They obviously do not stand behind. And the warranty they provide. To charge for repairs too get more money from you. Battery sent back order number sv7435840 denied order numbers sv7435856. , battery *********. 3/8 can you help in getting my paid for tools repaired or replaced and returned and holding milwaukee responsible to stand behind their products and warranties they sell to the public? As they don't stand behind their products or warranty and I'll Remember this on my next purchase of a tool. Thank you for your time. I hope you can help BBB.
Business Response
Date: 04/14/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Initial Complaint
Date:04/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted the company about the two s**** drivers and the drill and they never handled anything
Business Response
Date: 04/07/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer Answer
Date: 04/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company should go to through you guys and we looked and there is no label .we just want our money back. We have no way to send it back we don't drive. We are a disabled couple we are on oxygen. Thank you

Regards,

******* ********
Business Response
Date: 04/11/2025
BBB we responded to the complaint on 04/07/2025 stating the below: Milwaukee Tool offer ********** return shipping labels once you complete the return.
Milwaukee Electric Tool Corporation value customer's feedback and viewpoint quite seriously. We appreciate you taking the time to contact us with your feelings and apologize for the difficulty you are experiencing with our product.

Milwaukee Electric Tool Corporation value customer's feedback and viewpoint quite seriously. We appreciate you taking the time to contact us with your feelings and apologize for the difficulty you are experiencing with our product.
We would recommend returning your tool to our ********************* for warranty evaluation using the prepaid ***** shipping label generated in the e-SERVICE section of our website please use the following link to eService
*********************************************
Please describe what is wrong with your tool in the box provided when filling out the eService form;
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
See screenshots. Milwaukee website says any tool purchased from Milwaukee comes with a warranty. My bit extension #**-28-4006 failed. When I go to file a claim online with Milwaukee I am now told there is no warranty for my item. Why?
Business Response
Date: 04/01/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Initial Complaint
Date:02/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Milwaukee is a horrible company.I purchased a multi tool and used it twice in 10 months before it died. After spending several hours on their web site trying to figure out how to get it fixed under warranty, I had to go back to ********** where I purchased it. The Milwaukee *** their spend several hours on their web site and after two hours was able to print a mailing label. Although, when I got home I realized he didn't give me the correct mailing label! He said if I didn't like that I could drive a hour away to place that would mail it in for me. He ***eatedly tried to blame me that the multi tool stopped working, laughed at me, and told me that after ten months these tools are "old." Then he lists all sorts of fees that I have to pay it I want to send it back and he says the warranty is really a "limited warranty." These people are thieves! They sell crappy tools that don't work and then make the warranty process too difficult to complete
Business Response
Date: 02/11/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer Answer
Date: 02/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Milwaukee said they sent me an email. They did not. This does not surprise me. Their customer service and warranty are useless. The *** in the store actually laughed at me and told me I shouldn't be surprised because the tool was already 10 months old and batteries don't last that long. I could go on and on about their attempts to mislead and obfuscate their customers. They should be ashamed but instead they just keep your money and make up stories. They sent me an email - no, they did not. If you're going to lie at least make up something better.

Regards,

***** ******
Business Response
Date: 02/17/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good evening. I am filing a complaint with Milwaukee Tools due to having issues trying to get a promotional rebate on a purchase I made online. I purchased a Heating Jacket from ACE HARDWARE to wear in the winter to help me with work because most of my work is outside. Online it had a link to redeem a FREE battery for the jacket. I made the order and later went online to try to redeem the FREE battery. I clicked the link, link took me to an ACE page connected with Milwaukee showing the rebate. I clicked that link and was prompted to make a profile. I tried to make a profile & the page went blank & denied me. I went on my phone, ***eated the steps & was successful in making a profile. I started filling out the rebate information and tried to submit it, I had my name, address, invoice number, but was missing the DISTRIBUTOR ZIPCODE. I decided to call the ***** number onsite to speak to a customer service *** to submit my info. A young lady picked up the phone & asked what I needed help with. I told her I was trying to redeem a rebate I saw when I purchased my jacket online & had trouble & needed help. She talked to me about the web browsers & told me to use a different browser. I told her that I tried using my phone & the issue I currently had was the DISTRIBUTOR ZIPCODE. She told me that the issue did not exist & it should have online purchase on the page. She was snazzy & I told the lady that I was not just making things up I was only relaying to her what it is that I saw on the screen. She tells me that she doesn't deal with phone issues only the issues on the computer. ARE YOU SERIOUS? WHO TRAINED HER? The INTERNET on phone or PC LINK to the SAME PAGE. I told her I didn't have time for her snazzy ************* hung up. All I want is to redeem my rebate. That's all.
Business Response
Date: 02/11/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- Order Date: Dec 15, 2024 - Delivered Date: Dec 18, 2024 - Paid: $657.40 - Paid to Milwaukee on 1/6/25: $98 - Business committed to provide the following purchased tools: Milwaukee - M18 18-Volt Lithium-Ion Cordless Combo Kit (9-Tool) with (2) Batteries, Charger, and Tool Bag - SKU #********** - Business supplied defective M18 6 " Circular Saw (Tool Only) in the above SKU. When trying to use warranty as advised, the warranty was denied.- Business is asking to pay $98 to fix it. - The expectation was to receive a working tool with the order and not have to pay additional money in order to achieve that. - Milwaukee Reference #: SV7206190 - Milwaukee Account #: ******
Business Response
Date: 01/07/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer Answer
Date: 01/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business has not reached out via email to resolve. Their statement is not factual. We will continue to look for a response via email in the interim.

Regards,

******* ****
Business Response
Date: 01/08/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

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Milwaukee Tool is NOT a BBB Accredited Business.