Business Profile

Electric Tools

Milwaukee Tool

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Complaints

This profile includes complaints for Milwaukee Tool's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

102 total complaints in the last 3 years.
31 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 Milwaukee heated vests. 1 for me and one for my brother. My brothers was too large so I bought it back and exchanged it for a smaller size. I sent in a rebate for both vests and was supposed to get an extra 2.0 amp hour battery for each vest. I did receive 1 battery but they said the other one was denied because the vest was returned. It was not returned it was exchanged. I called a number that was available and was told Id have to email them instead. I did Email them 4 times and was told they would get back to me within 48 hours. No one ever got back to me and all I want is what they promised when I purchased the vest. ******************************************************** is the email address that was given on the rebate form
Business Response
Date: 12/30/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer Answer
Date: 12/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have yet to be contacted by Milwaukee Tool. I dont know how long I am supposed to wait for a response by Milwaukee Tool but it has yet to happen.
[Please type your response here.]

Regards,

**** *****
Business Response
Date: 01/02/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer Answer
Date: 01/03/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Milwaukee Tool has promised to send me a 2.0 amp hour battery by 1-27-2025. As long as I receive it I will be satisfied with their response.
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Milwaukee m18 drain snake December of 2023 which is much more expensive than other competitors as I assumed I was paying more for a higher quality product this tool is advertised as having 5 year warranty on the tool and 2 year warranty on the cable for the tool. Within a year this $600 tool is unusable the retriever does not work the cable is broken and sometimes the motor wont turn on at all. When this was sent to Milwaukee for warranty repair or replacement they said theyre not honoring the warranty due to the in warranty cable being broken also threatened water damage voiding warranty this is a tool whose only existence being to be worked with on clogged drains wet environments Milwaukee offered a resolution of paying them $340 to fix this when their warranty is advertised but somehow does not apply to me. They also state their decision is final nothing can be done. I am a trade professional using trade professional tools for their intended purpose only. This has been kept in its protective case exclusively other than for use
Business Response
Date: 12/30/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Customer Answer
Date: 12/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have not received any emails from Milwaukee.
Please type your response here.]

Regards,

****** ******
Business Response
Date: 01/02/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve. We have submitted the customer a new replacement. The order confirmation number is AX16224790.
Customer Answer
Date: 01/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:12/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint regarding Milwaukee Tool and their inadequate handling of a warranty issue with a tool kit I purchased in March 2023. I purchased the Milwaukee M18 Fuel 18V Lithium-Ion Brushless Cordless Combo Kit (5-Tool) with a gift tool, but unfortunately, the tools in the kit were defective.Since March 2023, I have been trying to resolve this issue and obtain a replacement set of tools. After more than a year of patient follow-up, I was finally contacted by a representative named ***** ******. She informed me that I could choose one tool from the set, and I was assured that the remaining tools would be addressed promptly. However, it has been months since that conversation, and I have not received any updates or the remaining four tools from the ****** is both confusing and frustrating that Milwaukee Tool would provide only one tool from the set and leave the matter unresolved. As a loyal customer of ********************** for over 15 years, I expected much better treatment and customer service.I am requesting that ********************** fulfill their obligation and provide me with the full replacement of the M18 Fuel 18V Lithium-Ion Brushless Cordless Combo Kit (5-Tool), including all items originally included with the set. I have been more than patient throughout this process, and it is unacceptable that this issue remains unresolved.Please assist in facilitating a resolution to this matter. Thank you for your attention to this matter. I look forward to your assistance in resolving this issue promptly.
Business Response
Date: 12/20/2024
BBB We reached out to the customer back September and agreed to replace one of the tools included in the kit at no charge. We shipped the new replacement model number ******* on 09/13/2024 FX tracking# 416484598625. We also informed the customer to send in the remaining tools freight allowed by accessing the Service Warranty provided on the Milwaukee Tool website. The customer agreed to follow the process. We will not be honoring the customer remaining tools. The customer will need to send in the tools for warranty/replacement through the Milwaukee Tool website. Please see the conversations we had per the customer. Thank you!
10/20/2024: Ariana,
We were seeking approval for replacement. We will replace one of the tools included in the kit.Please advise the tool of preference to replace. The remaining items will need to be sent into the warranty center for evaluation freight allowed. Please see the below steps.
So youre telling me to just choose 1 tool for now? Ok please send me the m18 fuel 18v Lithium-Ion brushless cordless impact wrench with friction ring. Please send to the address below. Can you please ship it using fast shipping? Also provide the tracking number.

We would recommend returning your tool to our ********************* for warranty evaluation using the prepaid ***** shipping label generated in the e-SERVICE section of our website please use the following link to eService
*********************************************
Please describe what is wrong with your tool in the box provided when filling out the eService form.

The email is stating the information we agreed upon when stating the process. The one tool has already been shipped. Please see the below email chain.

We have processed a no charge order for qty. 1 Sawzall reciprocating saw. The order confirmation number is AX15450308. The estimated time of delivery is 09/19/2024
Customer Answer
Date: 12/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for your response, but I must clarify that what youve outlined in your email does not reflect what was agreed upon or the circumstances I initially communicated.

From the beginning, I made it clear that the entire 5-tool kit was immediately disposed of to ensure the safety of my crew after an employee was injured. My priority has always been to prevent further harm, and I trusted that Milwaukee Tool, as a reputable company, would stand by its products and take appropriate action.

While I appreciate the replacement of the Sawzall, replacing just one tool from a defective kit is neither sufficient nor fair. The defect in the entire kit created significant risks, which could have justified legal action for the injuries sustained by my employee. However, I chose not to pursue litigation, as I believed that Milwaukee Tool would resolve this issue in good faith.

All I have asked for is a replacement of the full kit a reasonable request considering the circumstances and the danger posed by the defective tools. I trusted your company to honor its commitment, and Im deeply disappointed to see that only partial action was taken.

I respectfully request that you revisit this matter and honor the replacement of the full kit as initially expected. This is the right thing to do, especially given the safety concerns involved. Please confirm how you plan to proceed.

Regards,

**** *****
Business Response
Date: 12/30/2024
BBB as we explained before, the customer will need to take or send in their tools freight allowed through the Milwaukee Tool warranty center for warranty.
Customer Answer
Date: 12/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

How much times do I need to tell you that the entire kit was immediately disposed because someone on my team was injured. Look if you dont want to replace the tools I will take this in a much different approach. That approach will include my employees injury claim. Are you sure thats the route you want to take?

Regards,

**** *****
Business Response
Date: 01/02/2025
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve. We have received the ok to send the customer a new replacement kit. The order confirmation number is AX16225266. The estimated time of arrival is 01/14/2025. Thank you!
Initial Complaint
Date:12/05/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes my name is ******* ***** ***** and let me tell you I use to swear by Milwaukee Tools But after this I wont NEVER BUY ANOTHER Milwaukee product as long as I live, I've spent thousands of Dollars with there a** and I've tried to get some help with my drill set Model # ******* for the past 3 day's, I've been hung up on 6 **** time's, I had got to ladies with a very very bad attitude one even told me to shut up, that's why I'm f****** done with Milwaukee but long story short I ain't had my drills a **** month or two not only was I ****** out of my 8 pieces power tool combo kit they sent me back the drill set instead and just said the h*** with the rest, My impact wont go in reverse and my **** hammer drill was smoking on top of that I half to use a friend of mine's charger cause mine won't work,and only one **** battery will charge, i've left message after message and got nothing in return my name is ******* ***** ***** *************************************** someone best be getting me my **** replacement sent out ASAP and I will be calling corp about my 8 pieces power tool combo kit or they can call me ************ your lucky I don't call me lawyer but if my problem isn't fixed I can promise you this I WILL SEE YOUR A** IN COURT
Business Response
Date: 12/09/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Initial Complaint
Date:10/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint Regarding Milwaukee Tools **************** and Warranty Claim Dear ************************ am writing to lodge a complaint against Milwaukee Tools concerning their customer service and the handling of my warranty claim for a 22-inch Pack Out tool storage system.On 12/02/23 I purchased the Milwaukee 22-inch Pack Out, which came with a warranty. Unfortunately, I encountered issues with the product that rendered it almost unusable. Following the guidelines outlined in the warranty, I promptly reached out to Milwaukee Tools customer service to initiate a warranty claim.Regrettably, my experience with their customer service has been far from satisfactory. I encountered long wait times, unhelpful representatives, and a general lack of communication regarding the status of my claim. After multiple attempts to resolve the issue, including i have yet to receive a clear resolution or even an acknowledgment of my claim.I expected a much higher level of service from a reputable company like Milwaukee Tools, especially when it comes to honoring their warranty commitments. The lack of assistance has been frustrating and has left me feeling undervalued as a customer.I am requesting your assistance in addressing this matter, as I believe it is essential for Milwaukee Tools to uphold their warranty promises and improve their customer service practices. I would appreciate any guidance you can provide on how to escalate this issue further.Proof of purchase is submitted with complaint Thank you,******
Business Response
Date: 11/21/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Initial Complaint
Date:10/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I bought an new electric sawzaw about 4 months ago from **********. After using for 2 weeks, it broke prematurely, the housing metal for the blade seems to be inferior metarial and gave up prematurely.I sent it back to the warehouse to fix and received email saying it's my fault because I put it in water. I have never put it in water, why would I do it ? Also even if I put it in water, metal should not break. They want $150 to fix it, which is not reasonable and predatory. I sent email back and the email they sent me from blocks all the email and does not take emails. I called customer service 2 times and both times nothing happens after I call. I want a full fund now for what I spend and need help from BBB. I am also going to post about it on all social media if no response is received. I will not go away.
Business Response
Date: 10/28/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Initial Complaint
Date:09/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a brand new Milwaukee M12 grease gun for an anniversary gift, i had it a total of 5 hours 4.5 which it was in the box, i loaded the grease gun pulled the trigger and the grease gun came apart, sent it in for warranty work, they said that it was denied because of damage to it , that grease gun did not even do one fitting before it broke, there was no damage that was caused and i believe a snap ring failed on it, yet they claim it wasnt covered under warranty.
Initial Complaint
Date:09/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Looking to warranty my 48-22-9486 106pc 1/4" and 3/8" ************ Ratchet and Socket Set with PACKOUT Low-Profile Organizer and when called them they told me to warranty it under mechanics handles, which under that mechanics hand to warranty it said they had a lifetime warranty yet they still wont warrant you my 48-22-9486 106pc 1/4" and 3/8" ************ Ratchet and Socket Set with PACKOUT Low-Profile Organizer Which is not right and I want them to do the right thing and warranty told me the warranty on the mechanic hand tools, which had a lifetime warranty, but dammit not mine. Either wasnt meant to be warranty and seeing I warranty under that. They should warranty singing, *** my mistake of telling me that What do you mean they have me volunteer under a lifetime warranty with me they made a mistake. They should have the warranty done for me. They made the mistake. Not me so all I want to do is warranty with no bull From them saying they wont volunteer like you did before not me and u will get my lawyer to deal with it if I have to even no I dont want to please warranty my 48-22-9486 106pc 1/4" and 3/8" ************ Ratchet and Socket Set with PACKOUT Low-Profile Organizer
Business Response
Date: 10/16/2024
This is not our company, we are A Complete Machine Tool Application Company
Milwaukee MachineTool Corporation manufactures a comprehensive line of machine tool quality linear and rotary products available anywhere. Milwaukee *********** offers innovative solutions to fulfill any positioning and machining need to designers and engineers in a multitude of industries. The product line includes standard and special products.Please see our website for details: **********************************************
I believe the company referred to in the complaint is Milwaukee Tool; *************************************. We have NO affiliation with that company. Please update to remove us from this complaint!
Business Response
Date: 10/21/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Initial Complaint
Date:09/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Looking to warranty my 48-22-9486 106pc 1/4" and 3/8" ************ Ratchet and Socket Set with PACKOUT Low-Profile Organizer and when called them they told me to warranty it under mechanics handles, which under that mechanics hand to warranty it said they had a lifetime warranty yet they still wont warrant you my 48-22-9486 106pc 1/4" and 3/8" ************ Ratchet and Socket Set with PACKOUT Low-Profile Organizer Which is not right and I want them to do the right thing and warranty told me the warranty on the mechanic hand tools, which had a lifetime warranty, but dammit not mine. Either wasnt meant to be warranty and seeing I warranty under that. They should warranty singing, *** my mistake of telling me that What do you mean they have me volunteer under a lifetime warranty with me they made a mistake. They should have the warranty done for me. They made the mistake. Not me so all I want to do is warranty with no bull From them saying they wont volunteer like you did before not me and u will get my lawyer to deal with it if I have to even no I dont want to please warranty my 48-22-9486 106pc 1/4" and 3/8" ************ Ratchet and Socket Set with PACKOUT Low-Profile Organizer and worn out in side a lot of the sockets so meny of them that the hole set need replacing and I dont got the receipt no more
Business Response
Date: 09/30/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.
Initial Complaint
Date:09/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased all brand new Milwaukee.Power tools for me and one of my workers costing me about 4k. The battery chargers my approximately 19 tools.I ordered from your company showed a blinking light meaning the The battery is hot and or broken. Which all of the ten batteries I ordered or brand new. I returned my rapid dual charger thinking It was broken. I then ordered a six battery rapid charger and it Does exactly the same thing. According to your paperwork , all my batteries are Is broken or too hot. No matter what time of the work day. You recently set me a free single battery. Even that single battery charger does the same thing. Are you going to fix your battery chargers?Or do I have to go back with makita. If.Your chargers worked.I would be happy. Meanwhile I have a six battery rapid charger that works Sometimes. If you?Contact me I would be more than happy to send you a picture At any moment of the day To show you what I am talking about with your 6 Battery charger i ordered and or the single. Your tools are amazing.Your battery chargers not so much. You can contact Via phone number Or email. I am not rich.I spent over 4k On tools with your product. When the charger doesn't work correctly it really interferes with my work day.
Business Response
Date: 09/22/2024
We apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

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Milwaukee Tool is NOT a BBB Accredited Business.