Complaints

This profile includes complaints for Milwaukee Tool's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Milwaukee Tool

  551 N 5th St Milwaukee, WI 53203-1107

• 

  Milwaukee Tool

  275 W Wisconsin Ave Ste 300 Milwaukee, WI 53203-3306

• 

  Milwaukee Tool

  13135 W Lisbon Rd Brookfield, WI 53005-2550

• 

  Milwaukee Tool

  21 Village Dr Manchester, ME 04351-3731

• 

  Milwaukee Tool

  7600 Wall St Cleveland, OH 44125-3344

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty **** of Milwaukee Tool is acting in a FRAUDULENT manner. First: My claims got denied citing lack of proper receipt DESPITE online system showing the receipts were UPLOADED Second: After I e-mailed the receipts (despite uploading the first time), my warranty claims got denied AGAIN citing nothing other than "we have determined that your tool does not qualify for warranty coverage."Zero explanation on why these 3 small batteries (used only in an LED light, in a temp-controlled office setting -- not at a construction site out in elements or in a professional job) are not covered DESPITE ****** under 2 years old and DESPITE the receipts from Home Depot.It seems like techs are conditioned to DENY the coverage, no matter what. This is not just unprofessional but FRAUDULENT.Now the company states they will throw away my batteries unless I pay them more money. This is UNACCEPTABLE.I am not a mechanic, ***************. Just a DIY enthusiast who BARELY used the batteries on a LED light (in a temp contrlled office setting) and even then the batteries are NOT covered? What a SCAM!I want an immediate resolution, before my batteries are trashed.

  Business Response

  Date: 01/26/2023

  We have reach out to the customer offer a resolution on his discrepancy. 

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Milawukee Tool is LYING. NOBODY reached out to me. On the contrary, I reached out to their corporate yesterday, before I contacted BBB, and they ignored my attempt. I have no calls. I have no e-mails. Nobody contacted me. And I am out of several batteries that are still under warranty. AGAIN. There is no discrepency. And nobody has reached out to me. And situation remains.]
  
  Regards,
  
  B *****

  Business Response

  Date: 01/30/2023

  Again, we do apologize for the inconvenience. We have reached out to ***** with Today; we have processed a no charge order. The order confirmation number is AX11159424.

  Customer Answer

  Date: 02/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I sent 3 batteries to Milwaukee Tool (in December 2022). I am told they are only sending back 2 battaries back and after 2/20/2023.
  
  Regards,
  
  B *****

  Business Response

  Date: 02/07/2023

  We do apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

  Customer Answer

  Date: 02/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I sent 3 (three) batteries to MilwaukeeTool in December 2022. For reference, the company warranty timeline is 'repair or repace within 7 business days' which clearly has not happened in my case. And now, I am told that the company will only send 2 (two) battaries back to me and that will happen only after 2/20/2023 (due to items being in backorder, they say). So, at the moment, I do not have my batteries back (despite waiting for 2 months) and the business is stating I'll have 2/3 of what I sent to them ... and that is only if I want another month basically. 
  
  
  It is hard to accept such a resolution because it is not a resolution (just a promise of resolution) nor it is complete (to address the issue at hand).
  
  Regards,
  
  B *****

  Business Response

  Date: 02/09/2023

  We do apologize for the inconvenience. we have submitted a request to the customer via email to resolve.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Milwaukee 16 magnetic tape measure on Nov 9/2016. By July/2021, I noted that the blade of the tape measure had developed a tear about 6 from the end. Since the tear was sharp (I cut my hand on it) and it prevented the tape measure from retracting smoothly, I confirmed the warranty on the tape measure and contacted Milwaukee Tools via the Contact Page on their website. After several months, I hadnt heard anything back so I contacted Milwaukee at **************, and they indicated since there was no Milwaukee ************** near me, I should email Milwaukee via ******************************* and request a replacement tape measure be sent. On Sept 20, 2021, I sent an email with a photo of the failed taped measure and a copy of my receipt. I know that Milwaukee received the email since I got an automated acknowledgement email back (and started receiving marketing emails from Milwaukee tools). On Dec 7/2021, I sent another email to Milwaukee, I received another automated acknowledgement of my email being received but still didnt receive any resolution response. I have a large tool collection and always try to buy tools with lifetime warranty when available. That is the reason I have dozens of Milwaukee tools, so I was quite surprised by their unresponsiveness. It would seem that the warranty is extremely difficult to make a claim on. I was reminded of this lack of response today when I was buying a gift, and I ended up choosing another brand (also with a lifetime warranty) over Milwaukee because of this lack of support by Milwaukee. I did some searching, and found that there are many complaints poor Milwaukee warranty support, which prompted me to share my story so other potential customers can be aware of this issue. Since my initial email contact with Milwaukee, I have received 180 marketing emails, but no resolution to the warranty issue; from a consumer perspective, obviously Milwaukee has the wrong focus.

  Business Response

  Date: 12/16/2022

  We have ownership of the request, and we will reach out to the customer to offer a no charge replacements.

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My niece gave a a Milwaukee Heated Jacket M12 for present the past September. I tried charging the rechargealbe battery as per instruction but it does not charge. I called Milwaukee and talked to a certain ***** about it and asked to check for the battery warranty and she replied that I need to take it a designated repair service center and to have them test it or go to the website and complete a form. I asked her if she can do the filling since I tried doing it over the website and wasn't successful ( meaning e-form hangs when I hit continue or try to complete the form). The item that i am complaining is the M12 recachargeable battery with serial number ***************. I find *********************** company of disregarding their warranty by not providing a complete and/or proper proceedure to request for replacement warranted equipment and should be held accountable for such violation. I hope to hear from BBB to assist me in resolving this issue. Thank you.

  Business Response

  Date: 11/30/2022

  Hello,
  
  We will contact the customer immediately to resolve.
  
  Thanks,
  
  Milwaukee Tool

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased A Camo heated jacket M12 in Jan 2022 and by March the zipper had gone out so we called the company and were told it was still under warranty. They gave me the Address of Milwaukee Electric Company (repairs)13145 ******************************************************************* It was sent and received by Milwaukee Tool. Starting on July 10 2022 again on Sept 12th Again on Oct 26 and just on 11/14. They have told me many stories. First, they were waiting for a Zipper. Then it was they were going to send a new Jacket when the new stock came in. Next called they said just on the status and get right back to me and guess what never happened. Now today told me they are waiting again for ****** What the heck? All I want is a New M12 Size 2x long. Why is this a problem it is getting cold and my husband need ASAP because of his diabetes It is listed on ********** ***********************

  Business Response

  Date: 11/30/2022

  Hello,

   

  We will contact the customer immediately to resolve.

   

  Thanks,

   

  Milwaukee Tool

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a compact battery powered woodworking router (M18) through Amazon on 6 Jan 2022. I have used it for a total of about ten minutes run time. Now it will not turn on despite trying multiple batteries.I contacted Milwaukee but they told me that, since I purchased it through Amazon, there is no warranty despite this being a brand new product in the original unopened box when I received it. Milwaukee typically warranties their products for five years.

  Business Response

  Date: 11/30/2022

  Hello,
  
  We will contact the customer immediately to resolve.
  
  Thanks,
  
  Milwaukee Tool
  

  Customer Answer

  Date: 12/12/2022

  Thank you for the follow-up.  I was contacted by Milwaukee and they provided a shipping label to send my tool to their repair facility.  The rep who contacted me asked that I notify her when it is received and they will see that it is done under warranty (5yrs on their tools).  I have not heard from the repair facility yet but will hopefully receive a notice this week.  Will contact you if this is not resolved satisfactorily.  THANK YOU for your assistance in this matter.

  
  

  ***************************

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I want to say I am a loyal Milwaukee customer, I own thousands of dollars in ******************** brand, I don't use anything other than that, I initially made contact with them about a 1000$ tool that Is definitely either made wrong , put together wrong something, I used the tool one time and it started like smoking and going in and out and eventually doesn't work at all any more , it was brand new and I'm a general contractor been that for years I know how to use it , and I know this is wrong , I get a response saying you should send it in to be evaluated, I personally think that's insane I would hope that me being a die hard loyal customer something can be done immediately, for one I need the tool for work that's why I bought it and I even registered it , I think something needs done like immediately

  Business Response

  Date: 10/14/2022

  Hello,

   

  We will reach out immediately and resolve.

   

  Thanks,

   

  Milwaukee Tool

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hammer drill from this company. It no longer works. The product came with a multi-year warranty that is still in effect. Milwaukee is not honoring its warranty and refuses to send me a replacement drill. I have provided them with images of the defective drill and a copy of the physical receipt from original purchase. I've tried without success to have his product replaced with a new one. I also had to go out and purchase a new drill as a result of the company not replacing the one that no longer works. At this point we are hoping to avoid any further delays in ensuring that Milwaukee will honor their warranty. What I am seeking: 1. A replacement Hammer drill, like the one purchased and pictured below sent to: ***************************** ************************************************************************** I've previously made this request without success through the company website, also via 1-800-Sawdust, and again via email with *****************************. I can be reached directly at ************** Thank you for your help.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Milwaukee M18 1/2 inch **** cordless drill, batteries, and charger have all failed after one month of light intermittent casual use. This drill kit is cheap and unreliable.The batteries and charger were all bad and the drill was broken. After shipping back, Milwaukee has has been sending back replacements one part at a time. I still have no drill. **************** states they are waiting for the drill to be in stock. I have work to do and no drill! This is not what a customer expects when they get a ************************************************* should send me a drill kit that is reliable and works.

  Business Response

  Date: 08/04/2022

  Hello,

   

  We will contact the customer immediately to resolve.

   

  Thanks,

   

  Milwaukee Tool

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 11 2022, sent my 3/4 milwaukee limpact wrench in for warranty work, this is the 2nd time less than a year, sent it in for the same problem didn't notice the gear case in was cracked, they want to charge me $218 to fix it it has a 5 year warranty , and it's 10months old, paid 600$ for a bundle deal, the impact it self cost 300$ I think, I just feel like warranty should cover this, I've had problems with this impact since I've 1st bought it, had to send it off the 2ns month I had it

  Business Response

  Date: 07/22/2022

  Hello,

   

  We will reach out immediately to resolve.

   

  Thanks,

   

  Milwaukee Tool