Complaints

This profile includes complaints for Briggs & Stratton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Briggs & Stratton

  12301 W Wirth St Milwaukee, WI 53222-2110

• 

  Briggs & Stratton

  150 Technology Pkwy Auburn, AL 36830-8137

• 

  Briggs & Stratton

  7251 Zell Miller Pkwy Statesboro, GA 30458-3487

• 

  Briggs & Stratton

  731 Highway 142 Poplar Bluff, MO 63901-8159

• 

  Briggs & Stratton

  3300 N 124th St Wauwatosa, WI 53222-3106

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ********************************* 26 ************* Mower that has a Briggs and Stratton Engine on it.. Bought back in February of 2025.. Only a few months old.. WIth only about 20 hours of use there was a huge chunk of the motor that blew out of the side and nearly hit my dad who was using it.. A chunk of the crankcase blew out.. Took the Mower to a repair shop that has a authorized Briggs and Stratton warranty repair center and Briggs and Stratton denied the warranty saying it was due to lack of lubrication through the pictures they were sent.. We check oil everytime we crank it.. This is a cop out to not cover the engine that was faulty and now I am out 2 thousand dollars and I see due to other BBB complaints here that this is an ongoing issue with denied claims from Briggs and Stratton...

  Business Response

  Date: 06/18/2025

  After careful review, Briggs and Stratton will be covering the replacement engine for the customer. 

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We Purchased a ****** FS3100 Ride on Fertilizer Spreader in March of 2022. This Spreader was bought from Woodland Equipment through *****************. This Machine has been in for warranty issues a total of 7 times. Since we purchased this unit new we have only been able to put 119 hours on the unit. It has been in the shop for a total of 17 months of the 36 months we have owned it. Mind you we are also in a cold climate where the unit has sat in storage for 17 months. Since purchasing this unit new we have only been able to use it for a total of 5 weeks. We have asked multiple times for the unit to be replaced with a working unit. They gave us a demo last year for 8 months and we had zero issues with the unit. Our unit was repair again and dropped off to us the end of November last year. We took the unit out this spring and it again after 2 days broke. It was just in the shop for an additional Month. The company informed us that they will not be warranting the unit and we would be responsible for the repairs. Woodland is refusing to help us and told us we are no longer welcome as customers. We just want what we paid for a new unit that works.

  Business Response

  Date: 06/03/2025

   We have replaced the failed parts under warranty, the nature of the failures, over stressed electric motors could be being caused by something the customer is doing with this unit.  The platter motors that are failing should not fail repeatedly based on normal operation as there should be very little load on them. 

  We never want a dissatisfied customer and believe that we, our distributor and dealer have done everything possible to satisfy this customer including covering failures outside of the product warranty.

  The serial number of the ****** Fertilizer Spreader Sprayer is ***********; it was sold to the customer on 8/11/2022 with a 1 year warranty, there were 4 warranty claims filed against the unit all were paid.  There was a 5th claim filed outside the warranty that was also paid as GW.  Through talking to the distributor there is an unpaid invoice for work completed on the unit that the dealer will not be charging the customer for. The dealer has tried working with the customer however the customer has become unreasonable to work with and after the incident with the loaner unit the dealer no longer wants to do business with this customer, they do not want him in their dealership ever again. 

   

  Customer Answer

  Date: 06/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  This unit was purchased Brand New. Under Michigan's Lemon Law this unit is a failure and would require replacement. This unit was purchased for our small lawn service operation. In total since we have owned this unit it only has 119 hours on it. As I stated before for almost the entire "warranty" period the machine was in the shop or it was Winter season in which we don't use this machine. Our machine was down the entire year last season. We were given a loaner machine and the machine worked flawlessly for the whole year. We asked to just keep that machine in replacement of ours. That was also denied. We have tried time and time again to just get a machine that works that we can use. We spent nearly $12,000 on this machine buying brand new so we wouldn't have problems. Instead we have had nothing but problems. I don't think its unreasonable to just want a machine that works especially when you spend this kind of money. What i do think is unreasonable and unethical is having a product that repeatedly has the same problems and a dealer who has had our machine for more than half the time we have owned it to think its customer is being unreasonable to simply want a working machine. Id be happy to listen to what we could possibly be doing to cause this repeated issue. Especially when the machine only has 119 hours on it. Its not like were talking about a machine that we have used and abused. Were talking about a machine that has been broke down and in the shop more than we have had it. Ive been asking about a replacement machine since well within the warranty period as this machine was broken down so many times. This last time the machine was dropped off to us on November 14th of last year after all of our fertilizer work had been completed for the year. The machine was put away into storage. This spring we pulled the machine out of storage changed the oil and provided maintenance. The machine was sent out and after 2 days (7 hours) of service it broke again. I was told by **** from **** last year that warranty would continue on the machine as we wouldn't be able to test it last year. Then the company changes their tune when it broke again after just 7 hours of use. The machine is used to simply spread fertilizer and spray herbicide both of which this machine is designed and sold to do. I have never received any paperwork on any of the repairs or anything. Also I have never received a bill from the dealer for this repair. Just a call asking how I was going to pay for it. I again don't think I'm being unrealistic by saying all I want is what we paid for. A working machine to do the job this machine was sold to us to do. We aren't asking for the money we spent on rentals the first year that this machine was broken down. We just want to be made whole for the unit we bought.
  
  Regards,
  
  ***** *******

  Business Response

  Date: 06/20/2025

  The serial number of the ****** Fertilizer Spreader Sprayer is ***********; it was sold to the customer on 8/11/2022 with a 1 year warranty, there were 4 warranty claims filed against the unit all were paid.  There was a 5th claim filed outside the warranty that was also paid as GW.  Through talking to the distributor there is an unpaid invoice for work completed on the unit that the dealer will not be charging the customer for. The dealer has tried working with the customer however the customer has become unreasonable to work with and after the incident with the loaner unit the dealer no longer wants to do business with this customer, they do not want him in their dealership ever again. 
  
  
  We have replaced the failed parts under warranty, the nature of the failures, over stressed electric motors could be being caused by something the customer is doing with this unit.  The platter motors that are failing should not fail repeatedly based on normal operation as there should be very little load on them. 
  
  
  We never want a dissatisfied customer and believe that we, our distributor and dealer have done everything possible to satisfy this customer including covering failures outside of the product warranty.  
  
  
  
  Thank you,
  

  Customer Answer

  Date: 06/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It seems as if they just copied and  pasted their first response with no acknowledgment of our response or complaint. As ****** ******** says the definition of insanity is doing the same thing over and over and expecting a different result. The problem isn't that they didn't fix the machine. They did. The problem is that the machine is broken again. We use this machine just as it was created to do. Fertilize small to medium sized residential and commercial properties. The problem is we bought this unit because we needed a new machine that would be reliable and allow us to efficiently maintain these properties.  When the machine works its great. However the problem is the machine breaks constantly. In all this time the machine has spent 80% of its life in the shop, not for our use. We spent almost $12,000.00 on this machine for it to sit in the shop and be broken down. We begged for them to let us keep the demo that worked flawlessly last year and they to keep this machine but we were told no. If this was truly our problem and something we were doing wrong wouldn't that machine have broken to? Also wouldn't the dealer have told us that they believe this is what we are doing wrong and given us instruction on how they would like it done?

  None of this ever happened because that's just an excuse and just a false accusation to get them out of the responsibility. Their response saying that I have become irrational and not possible to make happy couldn't be farther from the truth. I just want what I paid for, A working, reliable fertilizing machine that I can use for several years without constant failure. I really don't think that's to much to ask for. Especially when spending the amount of money I spent. 

  All I am asking is for ****** to do what's right, replace the machine with one that is not a lemon, one that works, is reliable and lets us do our job and get our money's worth out of it. Due to the amount of times this machine has broken down, the amount of time they have had the machine at their dealers shop and the very little amount of time we have been able to use it I believe that's the least they could do. 
  
  Regards,
  
  ***** *******

  Business Response

  Date: 07/03/2025

  The unit is almost 2 years out of warranty. The dealer does not want to work with the customer any longer. The unit is 2 years out of its 1 year warranty, we've covered the unit out of warranty under GW for that 2 year period and we are not able to do anything more. 

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The unit has only been in my possession for a total of 3 months since purchase except for winter time storage. Absolutely terrible customer service. I was even told by **** when my unit was returned to me last November that we would still have warranty due to the large number of problems we have had, little use we have been able to use it and amount of time we haven't had it. 119 hours is all we have been able to use it in all this time, and the dealer themselves put 10 hours on it. 50 Million dollar a year company just out trying to s**** the little guy by not standing behind their product. Very disappointing as we spent our hard earned $12,000.00 on this machine to not even have something we can use.
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a riding mower in May of 2024. I picked the mower up around June 1st 2024. End of July 2024 I noticed an oil leak issue and called the place I bought it and got it taken to the repair facility. Received the mower back a few months later. The mower sat all winter and in April 2025 we started it up to mow and heard a loud pop. The engine would not start after that. Brought it back to the facility and they filed for the warranty for the engine and I got denied from Briggs and Stratton. They said the engine blew due to lack of proper lubricant. Myself and the repair facility tried to tell them that it was brought in for an oil leak issue already but they still refused to fix the engine and now Im out a mower and still paying on it.

  Business Response

  Date: 05/19/2025

  A Briggs and Stratton representative will reach out to the customer to help resolve this issue.

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The business called me and we spoke and they stated they were going to call the mechanic that had my mower. I called my mechanic and they havent heard from them and I also havent heard back from briggs and straton giving me any more info on what the final plan is.
  
  Regards,
  
  ***** ***

  Business Response

  Date: 05/29/2025

  Power Distributors will reach out to the dealer with the final decision

  Customer Answer

  Date: 06/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Briggs and ******* called me and my mechanic back and have decided to cover the issues of the engine realizing it was a manufacture issue and not an issue that was caused by myself. I really appreciate them listening and the help they have provided me and my family.
  
  Regards,
  
  ***** ***
  

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 21 ARIENS Razor self propelled mower with a Briggs and Stratton engine.After 5-10 minutes the connecting rod broke off.I have had in the past a landscaping company and sold outdoor power equipment for 16 years so I know how to operate these machines.I was told by the local service dealer ****** Lawn and Garden in ********** ******* that it was due to lack of lubrication/oil and after 5-10 minutes of operation the repair cost would be $375 for a new engine.I used the oil that come with the machine and lack of lubrication/oil was definitely not a factor.The mower is still at the dealer and they may be in contact with Briggs and Stratton.I am proactively filing this complaint as again lack of lubrication/oil was not a factor and my hope is that Briggs and Stratton will stand behind their product and replace.

  Business Response

  Date: 05/06/2025

  Briggs and Stratton is working with the dealer to solve this issue. 

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have received my mower back and paid the repair fees up front. I am not satisfied with the determined cause of damage and am still awaiting proper resolution which should be compensation for the repairs. I appreciate the communication I have received from the company and look forward to the proper resolution. 
  
  Regards,
  
  *** *******

  Business Response

  Date: 05/19/2025

  This engine failure is consistent with an insufficient lubrication failure. The Iron coating is worn off the piston and the bottom of the piston has come in contact with the crankshaft, this is due to the connecting rod getting extremely hot almost to the melting point. We also have metal transfer from the connecting rod to the crankshaft. 
  
  There are a couple of ways this could happen, the engine was started without oil and ran for a short time and then oil was added, it was run with the oil level at or below the add line, or it was run at too much of an angle for too long of a period of time.

   

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-14-24 I purchased a mower from a dealer with a briggs & Stratton motor. I was unable to use it last summer due to the possible fire danger in our area. About a month ago I pulledit out for the first time and started it up on my property. Ran it for less than one hour when it shut down on me . I took it back to the dealer I bought it from and they were very nice to work with, however, it was common knowledge that briggs & Stratton would not stand behind their product as we were told by many in that workforce. As suspected, they tried to say that there was no oil in it and that we blew up the motor within that hour. I am a mechanic and had checked the oil as well as it was verified by the technician that checked it over at the dealership. There is no proof that it was caused by lack of oil or not on either side. The warranty on the product from the dealer and Briggs & Stratton states it is two years. We are thankful to the dealership whom is choosing to split the cost of the motor with us to the tune of $1000 minimum, but Briggs & Stratton has completely shut us out and has no way to be contacted by phone or email. For a company this reputable and long-standing it is quite a disappointment that were now into this machine for $4000 plus and have ran it less than an hour having to do repairs on it.

  Business Response

  Date: 05/01/2025

  Briggs and Stratton representative is reaching out to discuss this issue with the customer. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to express my disappointment and frustration regarding a recent experience with one of your lawnmowers. I purchased a Briggs & Stratton mower approximately three years ago but only began using it recently, as we had an older mower still in working condition. After just the second use of this essentially brand-new unit, the engine blew out unexpectedly.I followed all directions in the owners manual for initial setup, fuel use, and general maintenance. Despite this, the mower failed prematurely. When I reached out to customer service, I was informed that the product is out of warranty. While I understand the warranty limitations, this mower was stored properly, unused, and failed after minimal operation. Thats well outside what should be expected from a reputable product.I also want to raise a concern with the manual and how oil is addressed. For new customersespecially those who arent mechanically inclinedthe manual is vague about how much oil should be added. It repeatedly refers to checking the dipstick but does not specify the actual quantity to use, even when using the oil provided in the box. If the unit is shipped and includes oil, there should be a clear and prominent instruction stating exactly how much to add for initial operation of the oil provided. This seems to be a common issue among new buyers, and it can lead to serious consequencesas it did in my case.Due to the failure, I had to pay out of pocket for repairs, despite the mower being essentially unused. I am respectfully requesting reimbursement for those repair costs. I can provide receipts and documentation from the service technician upon request.Briggs & Stratton has always been a name Ive trusted, and Im hopeful your team will take this opportunity to stand behind your product and address this situation fairly.

  Business Response

  Date: 05/01/2025

  Briggs and Stratton representative is reaching out to discuss this issue with the customer. 

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  The consumer called stating that she was quoted $200 and ended up paying $140.
  

  Regards,
  
  ****** *******

  Business Response

  Date: 05/07/2025

  Briggs and Stratton needs more information in regards to who complete the repair? Customer would need to reply back to the representative handle her case.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new lawnmower on 10/03/2024 but didn't try to use until 4/04/2025 due to health issues. The mower doesn't start or work. I tried contacting Brigg and ******* but only get notice to use local dealer that doesn't exist . Model number MNA152516 serial number *************

  Business Response

  Date: 04/28/2025

  Briggs and Stratton *** explained to the customer how the warranty process works. Provided the customer with a dealer in her area.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/18/25 I purchase A Briggs & Stratton Generator from Menards in ****** Mo. Fired it up and ran for about 2 hours, checked air filter, noticed that that back wire mesh on the air filter was a blown out all inside the housing unit. After that I called Menards and they manager instructed me to go on to the website to try to get ahold of them so to take it to authorized place for a warranty. Where I'm located everybody that was on that list there's probably 10 different shops nobody does warranties for the Briggs and Stratton, so I've been up to Menards probably about 10 different times. with him still have not heard anything I've only put 2 hours on that whole unit and I purchased it for when our power goes out cuz I have kids and I lost power 2 to 3 times since I purchased it and haven't been able to use it once for that reason. I did take it to one place it's called sutherlands it used to be called something else and it's on the warranty dealers list on Briggs & Stratton website and showed him and he looked at it and said he has never seen that in the 20 years he's been doing this. Went back to ******* and told them went to *** said and was instructed that they would need a piece of paper from the service desk saying what you know what's going on with the generator. Today is April 2nd and still have not heard from anybody and still in the same position I was right after about it and February no call backs no leads no promises this is or anything so I had to go and purchase another generator put the money I didn't have because they sold me a defective product and is it possible to get a hold of them. Menards warranty was 30 days on generators and I missed the mark by 10 days on 10 days over and they can't do nothing. I just really like my money back cuz I already had a shell out another $550 on a generator and I never buy another Briggs & Stratton generator just because of there is a problem it's impossible to get it resolved

  Business Response

  Date: 04/04/2025

  Referred the customer over to **** for more assistance. 

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  The phone number they gave me is ********** wad supposed to be to another company who handles portable generators. Upon calling number it goes strait back to Briggs & Stratton 
  Regards,
  
  ******* ******

  Business Response

  Date: 04/14/2025

  A representative from **** was referred to power distributor for more assistance.

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response 

  The only time i talked to someone all  They did was give me phone number which go straight back to Briggs & stratton.  I have used up every resource I have to try to get what is rightfully mine Replace or fixed.  I've called everybody that's authorized dealer on your  Guys's website in the JD North America  It's very website and not   One company on that list does warranties for  Is Briggs and Stratton portable generators. I've never in my life had a company not get back to me even if it's a few weeks later pick nor me like I've been ignored dealing with this generator which only has 1 hour run time On it. If need be I can send pictures of my call log to all the numbers I have called in multiple times in hours I've put into colonies places just to get nowhere and also the emai don't know how this place is doing business because they're just robbing people
  Regards,
  
  ******* ******

  Business Response

  Date: 05/05/2025

  Briggs and Stratton is trying to reach to the customer for more information. If the customer could please respond back to the email that was sent on 5/1/2025 from our customer support team I would greatly appreciate it.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024 I placed my 54 inch Husquavarna mower into the shop to be repaired. They have since lost 1 engine in transit to the repair shop and supposably shipped another. I have been without my lawn mower for almost a year now due to their incompetence and inability to ship my repair shop the engine needed to repair my mower. They have paid for NONE of my lawn care cost this past year that I have been WITHOUT my lawn mower. It was under a 3 year warranty and it now only has approximately 1 year left on the warranty. They need to pay for my lawn care cost for 1 year and ship me a new mower or just pay me the current cost of a new 54 inch mower in another brand and I will buy another brand. I am highly ****** off n irritated and any court and any judge would agree with me.

  Business Response

  Date: 03/28/2025

  Briggs and Stratton is currently reaching out to the dealer to get an *** on the replacement engine. 

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In july I purchased a ****** lawnmower. I didnt actually ude it until around end of Sept. I used it once, 1/2 way through it stopped. I took it back to ********** and they did an even exchange. I started up the new one and unbelievably the same occured. On Oct 12th I tried to return the lawnmower and ********** stated they had no proof of purchase!!! Their clerk did not update information in their system. Since it is under warranty I have called multiple times to briggs and stratton with no resolution. Their website is not working properly and does not give me a legitament repair place to take it to that will accept repairing the lawn mower. There is no customer service number for me to call to have it resolved via telephone as ********* we are months later and I have a $400.00 paperweight, not to mention i had to hire someone to do my lawn multiple times already.Can someone please help!Thank you.

  Business Response

  Date: 01/06/2025

  The customer spoke with a representative on 12-20-2024 and was informed how to the warranty process works. The customer was also sent an email with some dealers in their area they could take the unit to for a warranty consideration.