Business Profile

Information Processing

Fiserv, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

423 total complaints in the last 3 years.
127 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold card processing equipment last Thursday 4/17/25. I was assured by multiple people at the Clover company that it will work with my software system. They sold me a plan and got my bank account info and was told a week later that another employee would help set it up. This morning 4/23/25 after my set up meeting, we discovered that it would NOT integrate with my system and i was lied to. Now they will not call me back to ship the equipment back to them. I havent had the equipment for a week, and i have 30 days to return free of charge. I have a feeling they are trying to wait out the 30 days so i will be stuck with this useless equipment. I only want someone from clover to cancel my account with them and take back their machine. Im not looking for anything else but to move on this never happened. But they have gone silent and will not answer my phone calls, txts, or emails.
Business Response
Date: 05/02/2025
Thank you for bringing your concerns to our attention. You will need to contact your software provider to determine if the *** clover integrates with the 3rd party software. You have the *** Key setup for Groomore. As you are currently renting the device with us and if you cant use it, we can request for a calltag return. You will need to determine with the 3rd party if the device that can be used/ integrate with the software you are using. Please contact **************** at ************** if you have any questions or concerns.

Thank you,
Fiserv
Initial Complaint
Date:04/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/7/25, I was the victim of a (credit card) scam (they made three charges) and I immediately reported/contacted the credit card company but it was too late and the scammer charged $1207.91 before the card could be blocked. The credit card company cites me at fault and is holding me accountable. The business has not worked with me in efforts to resolve the issue. I am uploading as much documentation as I can. Please contact me for any additional information. Thank you SO much!
Business Response
Date: 05/09/2025
Thank you for bringing your concerns to our attention regarding. We have reviewed your concerns to the above complaint regarding the transactions that occurred on January 7, 2025. You claim these transactions were fraudulent totaling $1,505.71. There were three transactions in the amount of $298.91 and one transaction for $311.48. In your claim you advised you were scammed while selling items on Poshmark when an individual requested your credit card information. This would be considered non-fraud since you provided your card details to the individual on Poshmark. If you have any additional questions please contact the customer service number on the back of your card.

Thank you,
Fiserv
Initial Complaint
Date:04/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 6th and February 12, both of our retail stores adopted a NEW POS system, CLOVER-owned by FISERV. Our stores have been owned and operated by ************************** for over 35 years. A non-profit. The only reason we switched ************ was to offer a donate at checkout option to customers. Everything was fine and dandy and processed, both retail locations up and running. After about a week, we were told our bank account information was wrong. This was due to my human error of not entering the actual account number correctly, I was off on the first digits. My error. This triggered there system to tell us our bank account doesn't match our DBA. We do have a name that was used called Spruce Gifts and Provisions, but have been rebranding to reflect ***. We have provided documents from the state of ****** and the ***. Now they are saying they need a bank letter. Friday they closed our store POS down at our ********** location, saying we aren't paying our fees. The bank account linked for all payments in and owed, is the bank account they won't accept. I called Friday after our Hood River store got shutdown and we lost business. It is now shutdown over the weekend and I'm afraid it will happen to our Flagship store next. They are holding over 90k of our funds and we have no way to pay our credit card transaction fees/monthly fees (miniscule compared to what they owe us). I have never dealt with such a fiasco. My *********** business credit card had me send docs to prove the business and it was all set. What CLOVER/Fiserv is doing is utterly unbelievable. Please help prevent this from happening to others and also get our stores POS active so we can have business transactions.
Business Response
Date: 05/05/2025
Thank you for bringing your concerns to our attention. We had an agent contact you to address the concerns in the above complaint. The agent was able to spoke with you regarding both accounts in which they are open and actively processing. Additionally, both accounts had all funds from the reserve balance released. If you have any additional questions or concerns related to this matter please contact customer service at **************.

Thank you,
Fiserv
Initial Complaint
Date:04/11/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a business at the beginning of 2025. The previous owner had given us a clover machine as it came with the business and he and I and the Fiserv *** had spoken about the machine being transferred. The paperwork was completed and Fiserv took $249 on 2/3 from the business account for the transfer. However, we were not operating the portion of the business that used the machine due to parking issues in *********. After months I was able to get everything resolved and we started using the machine on 3/27 but I realized I couldn't see any of the sales so on 3/28 I reached out numerous times to figure out what was going on. I was told my account was not linked to the machine as it was linked to the old owner and any sales from the day before were deposited to him. I was then advised I could manually enter in sales for the weekend so it would go to my account. This is what we did and all sales were keyed in however to process this we had to ask each customer for their zip code. After the weekend of April 1st, I got an email saying our activity had changed since we had re-opened that portion of the business. They asked questions regarding how we were operating and on April 1st I responded the only thing I didn't give was 3 months of bank statements but we had operated 1 weekend and there weren't 3 months to give. The *** on Monday then tells me on April 1st I need a new machine so we go ahead and get that. Then on 4/4 I got a message that there is a dispute so I looked at what happened and it was during the first weekend we re-opened. I contacted my *** and said what do I do b/c the customer is not being honest. The guy bought 4 vapes w/ an Amex and Amex blocked the sale and sent him a message asking if he was authorizing the sale which he marked yes and the sale went through after I asked him for the zip code. The man left with the products and that was it. I've tried to call the fraud **** which you can't get through to and now they are holding my money.
Business Response
Date: 04/17/2025
Thank you for bringing your concerns to our attention. regarding the dispute/ chargeback please see attached documents and your records and review. Please note a response is required to contest the chargeback in question by April 17, 2025. Regarding the funds the account was on a funding exclusion, $425.41 in which those funds were released today. You can expect to reflect within 2 business day. If you have additional questions or concerns related to this matter please call customer service at **************.

Thank you,
Fiserv
Customer Answer
Date: 04/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *****
Initial Complaint
Date:04/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a *** account for transit at *********. As the debit card monthly limit for 2025 has increased to $325, I was trying to charge my transit card with a fsa debit card after getting a monthly pass for commute but kept on getting declined since January. When asked debit card issuer, FlexToday, they said it is because the card limit needs to be adjusted. No updates. I tried in Feb, still the same issue. FlexToday told me that they submitted a ticket to Fiserv to increase the limit but no update. I just tried to use the debit card for max. limit but still got declined. Due to *** funds are not refundable, it is important to have full access for my funds. They need to fix the issue asap.
Business Response
Date: 03/14/2025
Ms. ***,
Thank you for reaching out, however, FlexToday is part of Fiserv and we are unable to assist. We would refer you to FlexToday.
Thank You, Fiserv
Customer Answer
Date: 03/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
if flextoday is part of fiserv, fiserv should be able to resolve the issue directly (increase flextodays tranist debit card limit) since flextoday already has submitted a ticket regarding this to fiserv.
Regards,

**** ***
Business Response
Date: 03/17/2025
Ms. ***,
Apologizes, Fiserv is not part of Flextoday. We are unable to assist.

Thank You, Fiserv
Business Response
Date: 04/18/2025
Thank you for bringing your concerns to our attention. FlexToday is not part of Fiserv and we are unable to assist. Please speak to FlexToday regarding you concerns.
Thank You,
Fiserv
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/4/2025 one of my larger customers and client was unable to process a wire transfer, thusly he offered to use his amex to resolve some of this weeks billing. Instead of waking to find the funds were deposited I receive this letter from fiserv that they wanted 19 questions answered, documents of transactions, 3 months bank statements, etc. and even included personal information. I have been with Clover since 2018 and exclusively using them . No fraud was reported from the card user, none by me or for that matter no reason to suspect it. This is an attempt by yet another 3rd party processor to withhold money from it's clients to benefit the company. $50000.00 , at no time have the contacted the card holder, his bank anyone in his organization. No they withhold my funds for profit,,
Business Response
Date: 04/11/2025
Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please reply with your Merchant Number, or Doing Business As name, or the associated Lease Number. Upon receipt we will be able to assist with the resolution of your stated concerns.
Thank you,
Fiserv
Initial Complaint
Date:04/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is charging me for a merchant device they never sent **** have never had business dealings with this business.The device sent to me from another company has been sent back to that company but fiserv (first data) is charging me for this device for whatever reason.I dont know how this company obtained my bank account info.They refuse to refund my money and close the account that was not authorized to be opened
Business Response
Date: 04/04/2025
Mr. **********,
Thank you for reaching out with the stated concerns.
We do not show return of the equipment. Please provide the date of return, tracking number and address it was returned too.

Thank You, Fiserv
Initial Complaint
Date:04/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed a complaint with Money Network for a company called ********** they charged me $97 to strt a job which i did not accept.I called to cancel this and contacted Money Network to issue me a refund. They denied it and said it was justified. I called Money Network filed a complaint and an appeal and they still denied the refund of $97 which was for an E and *********** if you work there...I declined the job and never was given a refund ...I want answers..I want a full refund of the $97 because i cancelled and declined this job.
Business Response
Date: 04/04/2025
Ms. *********,
Thank you for reaching out with the stated concerns. We are able to locate three Money Network cards issued for you however, none of them are showing a charge of $97 or a dispute issued on any charges.
Please provide the card and/or account on which the charge was placed and dispute denied. If you have the dispute number that would be helpful.
Thank You, Fiserv
Customer Answer
Date: 04/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please see attached on documentation
There is a charge in my card for $97 dollars BWJ Travel and Money Network did not refund that amount
I have nothing to do with this company.
Regards,

***** *********

Business Response
Date: 04/04/2025
Ms. *********,
You would need to contact Money Network at the phone number on the back of you your card to file a dispute.

Thank You, Fiserv
Customer Answer
Date: 04/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

I have contacted Money Network that was the file i sent to your company first
They rejected it.
They rejected my appeal after their first decisions too...
That is why i am calling BBB.
I have nothing to do with BWJ Travel and I should have had full refund.

Regards,

***** *********
Business Response
Date: 04/10/2025
Ms. *********,
As stated in our original response, we are unable to locate the Money Network account in dispute. Please provide the card and/or account number. If you have already filed a dispute and have the dispute number that would be helpful.
Thank You, Fiserv
Customer Answer
Date: 04/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Fiserv has not contacted me back on Money Network and they use a third party website for their complaints..
I have sent the complaint exactly as you see in the attached file.
I wat my 97 dollars back on my card.
Fiserv answers the complaint but does not leave their email so i find this suspicous.
I need their email in the responses just like they have my phone number, email and contact information.
***** *********
**********/cell
*****************************************
[Please type your response here.]

Regards,

***** *********
Business Response
Date: 04/21/2025
Ms. *********,
Thank you for the additional information.
Your dispute was received a chargeback was issued and the merchant, BWJ Travel, allowing them to respond to the claim that the transaction was not valid. After review of their response and returned evidence, please see attached, to the dispute, it was found in their favor and the funds were returned to their account and will remain as a debit to your account. They were able to provide their terms and conditions viewed when you sign up on their website stating that "membership fees are non-refundable". When continuing with the sign up process online and entering your cardholder information, you are agreeing to these terms.
If you can provide any other proof for review in which it shows that fees were not to be billed or were agreed by the merchant to be refunded please provide that and we will research further.
Thank You, Fiserv
Initial Complaint
Date:04/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-02/27/2025 first response to address issues and concerns, ignored by ****** ******** and her director **** *****.-03/10/2025 Second email confirming receipt of of first email, this was also ignored by sales director **** *****. As of today, 04/01/2025, I have not received a response from **** ***** who is supposedly a director.Below are the issues addressed in the email:*Our closeout was changed without our permission causing issues with tips, reporting, as well as my credit card sales not being deposited and over $3k sitting. This caused a major issue for my payroll being funded. I wanted to know how and why this happened.*Rapid Deposit feature was not working caused by a system error.*Due to the above issues I was short on payroll funds, an option to have an advance was offered by Boo ******. This process was held up by ****** ********, who is my representative with FISERV, and never came through due to her delays.*Email conversation with ****** regarding this major issue and not having enough funds for payroll was responded to by ******, mid email conversation I received an "out of office" from ****** and she never responded again to that conversation leaving me without an amswer on how to get my funds that were held up due to errors on FISERV's part. I was not able to make payroll at this point.*The process was guaranteed to be seamless and would mirror our old system, this was not even close to what we experienced. We had numerous MAJOR issues, and very little assistance from ******.******* was OK with not finding out how this process changed without my approval, I had to ask AGAIN why it happened and she said she would look into it, this has never happened.*Our Homebase account was not duplicated and caused several issues with our time t racking and payroll process.**There are more issues and more details that I can provide, however I am running out of characters on this form.
Business Response
Date: 04/10/2025
Mr. *******,
Thank you for reaching out with the stated concerns. We are sorry to hear of the frustrations you encountered with your business consultant, ******, and the lack of responses.
We can confirm that ****** requested the tip adjustments to your account and the request was completed on 2/13/2025. She also requested a $75 refund that was issued to your account for the inconvenience. In regards to the account being changed to manual. In researching why the change was made to the account we were able to identify the change was made per a request submitted by ******. When questioned ****** states that her conversation with you on 2/1/2025 discussed changing to manual to avoid closing out too early. Notes indicate that you called on 2/1/2025 and had Clover Support update your close out time. Trying to help, ****** submitted a request to change to manual as her understanding from your 2/1 conversation was that you wanted to change to manual. Her submitted request was made after your call and update to Clover Support and reversed the close out time you had set up. We apologize for the confusion and misunderstanding.
We have requested her manager, ****, reach out to you to discuss your concerns, experience and offer assistance for any outstanding issues.
Thank You, Fiserv
Customer Answer
Date: 04/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

**My comments are below within the response received.
Mr. *******,
Thank you for reaching out with the stated concerns. We are sorry to hear of the frustrations you encountered with your business consultant, ******, and the lack of responses.
We can confirm that ****** requested the tip adjustments to your account and the request was completed on 2/13/2025. She also requested a $75 refund that was issued to your account for the inconvenience.
**Just to document the poor service, this took 12 days after the request was made, and was never confirmed by the rep.

In regards to the account being changed to manual. In researching why the change was made to the account we were able to identify the change was made per a request submitted by ******. When questioned ****** states that her conversation with you on 2/1/2025 discussed changing to manual to avoid closing out too early.
**THIS IS A BLATANT LIE, why would we request something we had no knowledge of being an option? Why would we request something that added more to our plates? Closing too early? Our close out was 3AM before, so technically it was never early, it was hours after our business closes which worked perfectly. If she now knows she requested it because she is saying I wanted it, why did she deny it vehemently in several emails and text?????? She kept saying an OWNER had to request it!!!

Notes indicate that you called on 2/1/2025 and had Clover Support update your close out time. Trying to help, ****** submitted a request to change to manual as her understanding from your 2/1 conversation was that you wanted to change to manual. Her submitted request was made after your call and update to Clover Support and reversed the close out time you had set up.
**A change to manual was NEVER requested by myself or anyone from here, as I have already stated. Why would we request something that we didnt even know was an option, that would now require us to perform manually daily thus creating more work, etc. Make it make sense for me. Jenicas notes are WRONG, I have emails and texts to clarify that this was not a request by me. Again, she is blatantly lying. I STRESSED through the process to make sure she knew there should be NO changes, and everything should be mirrored 100% which was guaranteed. Barely ANYTHING was mirrored!!

We apologize for the confusion and misunderstanding.
**There is no confusion on our end, this was a complete FLOP of a transition with terrible customer service on your end. It costed me money and time. We still find things to this day that are not correct, as it wasnt mirrored. Clover to Clover should be an EASY transfer!

We have requested her manager, ****, reach out to you to discuss your concerns, experience and offer assistance for any outstanding issues.
**I have ZERO faith in the team consisting of ****** and ****. **** was sent several emails that he blatantly ignored prior to me having no other option but to waste more time filing this complaint with the BBB. I am requesting that his supervisor contact me, I have zero desire to speak to someone that ignores multiple emails.

Thank You, Fiserv

Regards,

***** *******
Business Response
Date: 04/22/2025
Mr. *******,
We understand your frustration.
**** *******, VP of Sales, has attempted to reach out to speak with you but had to leave a voicemail. Please return his call to discuss the sales issues.
We have issued a $500 statement credit to your account due to frustration and inconvenience this has caused.
Thank You, Fiserv
Initial Complaint
Date:03/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Fiserv, Inc. because they are the parent company of Money Network, which is responsible for the mishandling of five missing State Disability Insurance (SDI) payments totaling $14,244.29 under Claim ID: ****************************** payments were issued to me by the ******************************************** (EDD) between October 13, 2024, and December 2, 2024, and were supposed to be deposited to my Money Network prepaid debit card. I never received these funds.The five missing payments were:10/13/2024 $3,068.00 10/27/2024 $3,068.00 11/10/2024 $3,068.00 11/24/2024 $3,068.00 12/02/2024 $1,972.29 Despite replacing the card and following all proper steps, I was only granted access to 90 days of transaction history. This prevented me from confirming whether these payments were ever received or deposited. I sent a formal demand letter by certified mail to Money Networks headquarters in **********, **, requesting a full transaction history and confirmation of deposits. I received no *********** directed by the San ********************* I filed a formal police report with the ****************************************, which is now pending investigation.I am filing this complaint under Fiserv, Inc., because Money Network is not BBB accredited and cannot be selected for complaint submission. Fiserv ultimately holds responsibility for resolving these missing payments, providing a full deposit history, and ensuring funds issued by *** are properly transferred.I respectfully ask the BBB to assist in urging Fiserv to:1.Confirm whether the five EDD payments were ever received or deposited.2.Provide a full and detailed transaction history from June 2024 to March 2025 for both my old and new card numbers.3.Resolve the issue by issuing repayment or providing an official explanation.This is an urgent issue affecting my access to state disability benefits, and Im seeking immediate resolution.
Business Response
Date: 03/31/2025
Ms. *******,
Thank you for reaching out with the stated concerns.
Please see the attached spreadsheet with the statement breakdown of deposits and withdrawals. We show all five deposits you mention were deposited to the card. Please review and let us if you have any further questions.
Thank You, Fiserv

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Fiserv, Inc. is NOT a BBB Accredited Business.