Complaints

This profile includes complaints for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fiserv, Inc. has 25 locations, listed below.

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  Fiserv, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  Fiserv, Inc.

  707 W Algonquin Rd Ste A Arlington Hts, IL 60005-4406

• 

  Fiserv CU Systems - Chicago Center, Inc

  135 S La Salle St #2412 Chicago, IL 60603

• 

  Fiserv, Inc.

  7000 E 47th Ave., # 1600 Denver, CO 80216

• 

  Fiserv, Inc.

  455 S Gulph Rd Ste 405 Kng Of Prussa, PA 19406-3114

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are respectfully asking TRS for the balance due of $66.12 of the full refund we are entitled to for TRS Reference Numbers ******** ($*****) and ******** (*****) respectively. We were originally owed a refund of $116.12 that was originally due to us, which was originally $58.06 for each of the listed Reference Numbers, but as of July 19,, 2022, weve only received $50 of the amount owed.On April 1, 2022, we received two refunds for $25 for each Reference Number deposited into our checking account for the service fees that were incorrectly assessed to us for transactions with LifeTouch, through TRS, for the purchase of school photos from our children. But we have not received the balance of $66.12 that is due.Since April, weve called TRS and Telecheck several times and have spoken to various people, including **** from the ****************** and received assurances that the balance of the refund will be deposited into our account, but we have yet to receive anything other than the $50 total on April 1.We received a letter on May ************************************************************************* all TRS systems, but how can this be if a full refund has not been made?We called TRS on May 27 to dispute this, and a representative said it appeared on his computer screen that the full $116.12 had been paid to us and no additional money was forthcoming. When we asked for some sort of proof or confirmation that a full payment had been made, because the money had did not appear in the transaction log of our account, and both TRS and Telecheck have our routing and account numbers. But they have refused to provide it and have ignored all of our recent attempts to contact them pertaining to this matter since then.Respectfully, all were asking for is a full refund, and the outstanding balance of $66.12. Again, weve received a partial refund, but were entitled to the full refund, which TRS has acknowledged.Thank you.

  Business Response

  Date: 08/10/2022

  August 10, 2022
  

  ****************************************************************************************** 90250
  

  RE: BBB Complaint# ********
  Original Creditor: Lifetouch
  Current Creditor: Lifetouch
  Reference Number: ******** & 17024465
  

  Dear ******************,
  TRS Recovery Services, **** (TRS) has received your BBB complaint regarding the above-referenced items for which you have requested a refund. We understand your frustration and apologize for any difficulty you have encountered in dealing with
  this matter. As detailed below, we have arranged for a refund of the requested amount and believe this matter has now been resolved.
  For background, TRS records reflect these transactions were initially returned because of a stop payment processed on a Citibank checking account ending in *******. Please note that TRS system reflects that we received two credit card payments on January 10, 2022 totaling $116.12. Therefore, the status of these accounts were updated to Paid in Full and closed in all TRS system; you have no responsibility for them. We have also reported this information to our affiliate TeleCheck Services, **** (TeleCheck), a consumer reporting agency, and TeleCheck has updated the status of these items in its database.
  
  ******** **** 12/14/2021 $33.06 Lifetouch Lifetouch 12/27/2021 $25.00 $0.00
  17024465 **** 12/13/2021 $33.06 Lifetouch Lifetouch 12/27/2021 $25.00 $0.00
  

  Regarding your request for a refund, we apologize you did not receive the refund for the underlying amount and thank you for advising us that you did receive refunds for the two services fees of $25.00. TRS has accordingly initiated a refund of the
  $33.06 & $33.06 amounts back to you. Please be advised a refund can take ***** business days to be fully processed. If for some reason you have still have not received the funds, please call me directly as noted below so we can work to resolve the issue.
  If I can answer any other questions regarding this or any other items, please feel free to reach out to me directly at *************** or contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. Thank you for assisting TRS in maintaining the accuracy of its records.

  Sincerely,
  LaDrenda Black
  Collections Team Lead
  TRS Recovery Services, Inc

  Customer Answer

  Date: 08/10/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, i have received several $30 charges over the last few months from amazon marketplace on my account. I have canceled my amazon account and im still receiving charges for no reason. My account is now in the negatives because of this and i want a refund as I dont owe any money.

  Business Response

  Date: 08/05/2022

  August 5, 2022
  *********************************
  1701 ************
  ******, ** 36695
  RE: BBB Complaint# ********
  Original Creditor: Amazon Marketplace Pmts
  Current Creditor: Amazon Marketplace Pmts
  Reference Number: 44-2215844257721
  Dear ********************,
  TRS Recovery Services, **** (TRS) has received your BBB complaint noting you dispute the above-referenced item assigned
  to TRS for collection. We apologize for any difficulty you may have experienced in trying to resolve this matter. For
  background, when a consumer sets their account with Amazon it can be tied to a checking account as a form of payment.
  Transactions are electronically processed like a check even though no check is involved. When the checking account is selected
  as a form of payment it is applied to the transaction, which can directly be with Amazon or with one of its associated vendors.
  If the transaction returns unpaid from the bank, Amazon will assign it to TRS for collection.2
  TRS system reflects this was successfully resubmitted to your bank for payment; the debt of $9.67 cleared and posted on July
  1, 2022. However as a result of our investigation of your complaint, we contacted Amazon which has directed TRS to close
  this item. As a result, we have scheduled a $9.67 refund to you for prior payment of this item. We have also reported this
  information to our affiliate, TeleCheck Services, **** (TeleCheck), a specialty consumer reporting agency, so it can update its
  own system that this is closed. Please note all reversals or refunds may take as long as 22 to 30 days to process to your account.
  Finally, TRS did not charge you a $30 fee as you have stated; those fees were applied by either your financial institution or
  Amazon. TRS has waived the $25 fee that was initially applied to this item. With respect to the $30.00 fee that you have asked
  about from your account, you will need to reach out to either your bank or Amazon. If you would like to contact Amazon, its
  number is ************.
  If I can answer any other questions regarding this or any other items, please feel free to reach out to me directly at (678) 255-
  3427 or in the alternative please reach our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET.
  Sincerely,
  LaDrenda Black
  Collections Team Lead
  TRS Recovery Services, ****