Complaints

This profile includes complaints for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fiserv, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  Fiserv Inc

  3031 Airpark Dr N Flint, MI 48507-3471

• 

  Fiserv

  3000 Riverchase Galleria Hoover, AL 35244-2315

• 

  Fiserv, Inc.

  19615 Russell Rd Kent, WA 98032-1115

• 

  Fiserv, Inc.

  301 Main St Lewiston, ID 83501-1819

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fiserv/Money Network debit card ( issued by EDD for ********************** has been debited $1600.00 with unauthorized transfers to an unknown person. I do not know this person and I did not authorize funds to be transferred from my debit card. I have submitted supporting documents to prove I did not request or made those transfers but I immediately received a denial letter from Fiserv ******************* There were countless complaints about this company about people's debit cards being drained with unauthorized online transfers.

  Business Response

  Date: 03/07/2025

  Mr. *****,

  Thank you for reaching out with the stated concerns and thank you for your patience while we reviewed your dispute. 

  We have issued a final credit of $1600 for these transfers. The credits and final resolution letter were issued 03/05/2025.

  Please do not hesitate to reach out should you have any further questions. 

  Thank You, Fiserv

   

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9th my ****** account was hacked. I filed a dispute with money Network and received part of the payment back but I am still owed $501.00 All of the transactions that were taken out of my bank account happened on the same day so I'm not understanding why I was only refunded back part of the money. I filed an appeal with money Network on February 9th and I still have no updates on what's going on with the money that I'm owed. I have been calling them and basically their customer service is junk.

  Business Response

  Date: 03/07/2025

  Ms. ******,

  Thank you for reaching out with the stated concerns. We appreciate your patience as we reviewed the dispute. 

  The refund has been credited for the remaining $501.00. The credit and final resolution letter were both issued 03/05/2025. Funds are available for your use.

  If you have any further questions please do not hesitate to reach out. 

   

  Thank You, Fiserv

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am beyond shocked at the veil business practices utilized by this company and its affiliates. I was contacted by a gentlemen in august of 2024, stating they were the vender my broker had assigned me to provide a business line of credit in the amount of ******. They had all needed documents and they simply needed me to work with their approved credit card processing company so that they could release our line of credit. I signed up with this company for credit card processing as I was told it was an affiliate group of theirs, and I was told once I ran two payments through the processing system, I would receive the line of credit. Here we are some 6 months later and all I'm getting from any of the companies is pointing fingers and no resolution. I will admit that the company that fraudulently induced me into signing the contracts where not a part of this organization, however, the company did have me sign contracts with this companies name on it under false pretense and there is no way for them to claim ignorance on this or excuse themselves from all liability. I signed a contract with the company name of Clover/First Data Merchant Services. This contract was handed to me by this third party company, meaning that Clover/First Data authorized them to present their contract under false claims. Considering the existence of an action from the *** already, I'm surprised they are still in operation. It would appear the *** needs to get involved once more. As someone else pointed out in a review, its shocking that there is not a class action but maybe that is in order as well.

  Business Response

  Date: 03/07/2025

  Mr. ******,

  Thank you for reaching out with the stated concerns.

  We have attached your signed agreement which clearly lists the terms and cost. Also attached, is the welcome letter which is sent with the equipment, listing the cost and terms of the agreement. A review of your account shows no calls to ********** Global Leasing regarding the equipment terms or cost. The lease is valid and you are responsible for the terms of the agreement. 

  The cost to return the equipment and close the lease is $6,552. The cost to close the lease and keep the equipment is #7,300.80.

  If you have any questions to get instructions for the return, please reach out to ********** Global Leasing at ************.

  Thank You, Fiserv

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This situation began on January 8, 2025, when I was in the process of purchasing a business and learned that I needed a Clover POS system. I acquired the system and was informed by ******* ******* that I could return it if I no longer needed it. I finalized the business purchase on January 10, 2025. Shortly thereafter, I realized that I did not need the new system.Upon receiving the equipment, I immediately attempted to initiate a return. However, ******* ******* misled me into believing that the return process would be straightforward, and he never responded to my inquiries. The one time he did reply to my question about the return shipping labels, he claimed via email that I should check my spam folder for them. However, there was nothing in my spam box. I reached out multiple times to merchant services, leasing, and customer service. I also contacted *** *****, ********* supervisor, but he was unhelpful and did not provide any meaningful assistance. This experience exemplifies a salesperson selling an appealing package without fulfilling their commitments once the customer decides they do not want the equipmenta classic bait and switch. Now, no one is available to help.The lease for the system is set to begin in March, and I have been informed that I cannot return the equipment until that time. I have completely lost trust in this organization and am very concerned that I will be penalized or billed for this equipment once the lease contract goes into effect. I want to clarify that I have not opened the equipment, activated the account, or canceled the initial contract. I am requesting an immediate return of the equipment without any penalties.

  Business Response

  Date: 02/25/2025

  Ms. ******,

  Thank you for reaching out with the stated concerns. We apologize for any miscommunication with your sales agent. As the lease has not yet commenced, we will close the lease agreement with return of the equipment with no fees. Call tags will be emailed to you at **************************** for the return. Please return using the shipping labels. 

  If you have any questions, contact ********** Global Leasing at ************ 

   

  Thank You, Fiserv

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money has been taken from a card issued by this company. These benefits were issued by the state of NJ for maternity leave. The company is charging me unnecessary fees to receive my money.

  Business Response

  Date: 02/24/2025

  Mr. *****-******

  Thank you for bringing the stated concerns to our attention. 

  A replacement card is being sent today, *** tracking number 1ZX070471310164032. 

  Please let us know if anything further is needed. 

  Thank You, Fiserv

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ******* *****-******

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  

  The complaint also includes the request for all missing fraudulent funds to be returned immediately. 
  

  There is $2400 missing from the card balance and the card has not been delivered. The business should return all funds totaling $8,095. 
  

  
  Regards,
  
  ******* *****-******

  Business Response

  Date: 02/26/2025

  Mr. *****-******,

  If you believe there were fraudulent transactions on your card, a dispute will need to be filed for review. Please contact Money Network **************** a request to file a dispute for any unauthorized transactions. 

  Thank you, Fiserv

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  A dispute form was indeed submitted. The card was never delivered to me yet somehow someone was able to activate and withdraw funds upward $2400 of my maternity state benefits.

  It is your responsibility to ensure my state benefits are issued safely and securely, therefore please resolve my dispute issue  within the 10 days, I submitted the form on 2/22/25. I will continue to reject until my refund is fully reimbursed.

  Regards,
  
  ******* *****-******

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint concerns MoneyPass, a business of Fiserv. On 2-19-25, I visited ******************************, finding an ATM of ****************************************** listed as "surcharge free." I subsequently went to the location, expecting to withdraw $600 for free. But, after looking at my receipt, I saw an ATM surcharge of $4. ****************************** had misled me.

  Business Response

  Date: 02/21/2025

  Mr. ********,

  Thank you for bringing the stated concerns to our attention. 

  Money Pass ***s are available for no surcharge to Money Network cardholders. We are unable to locate an active Money Network card under your name, address or email. As such, it does not appear that this is a Money Network, surcharge free *** locator issue.

  If you are able to provide a Money Network card and/or account number used for the *** withdrawal, we would be happy to research further for you. 

  Thank You, Fiserv

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does NOT resolve my complaint.

  My card is a Direct Express Mastercard, issued by Comerica Bank.  ************.

  Direct Express' website shows that Money Pass ATMs are free for holders of a Direct Express MasterCard.  Please see link that follows.

  ************************************************

   My Drect Express MasterCard ends in 2690, showing my name as ****** J. ********.  if you need more info., please ask.

  
  Regards,
  
  ****** ********

  Business Response

  Date: 02/26/2025

  Mr. ********,

  Money Pass is used for Money Network prepaid debit cards which would show the money pass logo. The website shows **** listed for *************, we believe you would need to use their link to find the **** for the card you have. We would refer you to contact Direct Express to confirm the information on their website or ************* to find out about their surcharge fee ****. 

  The card you have is not one that would be used at the Money Pass ATM for surcharge fee withdrawals. 

  Thank You, Fiserv

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

   

  The website clearly shows that Money Pass ATMs are surcharge-free for Direct Express Mastercards.  I've also included a relevant pdf.

  
  ************************************************

   

  Please have a supervisor intervene.

  Regards,
  
  ****** ********

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this company because it was recommended by other small businesses. The reason why I had to switch from the last company I was with was because the credit card terminal was skimming money in wild amounts trying to go unnoticed. Well, fast forward 8 months later of using Clover POS, I have found that they too have been taking my money nonchalantly through the Rapid Deposit account that was set up when I initially did the set up with technical support. I have uncovered $4,562.09 of deposits that Clover POS has TAKEN BACK AFTER THE INITIAL DEPOSIT. On top of a processing fees!!! They have a glitch in their system that charges the customer AND charges the business owner. It gets better... the number of hours I have spent auditing and uncovering this fraud (which it is by stealing from the business owner) and trying to get a hold of someone in customer service, technical support and trying to talk to someone on a legality side, is absolutely asinine. I have been hung up on, yelled at, transferred to automated systems that get me nowhere (most likely on purpose), and have had to recite my incident to at least 15 different people who have been trained like robots to repeat the same thing. Not a single representative has helped me resolve this glitch in their system. Meanwhile, my customers were charged out of their accounts and the ********************** was taken out of my business. So, where did the money go? Who received that money? I was not me as the business owner. I will be filing a class action lawsuit to accompany all other businesses who have had this happen to them. I have all the documentation providing all the evidence of proof of these fraudulent transactions. My file of evidence is larger than the allotted amount here on this system.

  Business Response

  Date: 02/27/2025

  Ms. ****,

  Thank you for reaching out with the stated concerns. 

  You can email your documents to ************************************ Please reference your BBB case number ********. Notes on the account indicate you spoke with an agent who requested bank statements and per your request a manager contacted you on 2/26/25 however she was unable to reach you but did leave you a voicemail to return her call for assistance.

   

  Thank You, Fiserv

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have spent hours for the past month (since 2/5/2025) to try and resolve this issue with countless representatives and numerous tickets to escalate this situation to no avail. This response is asinine considering I have not received a phone call on either of my phone numbers to this day (3/4/2025). I have sent my proof of documentation twice now and still no response to resolve this. This will become a class action lawsuit.
  
  Regards,
  
  ********* ****

  Business Response

  Date: 03/20/2025

  Ms. ****,

  Thank you for speaking with our agent to discuss the funding issue. It appears you were paid twice for some deposits resulting in a debit to retrieve the additional payment. We understand that you have removed the rapid deposit from your account. 

  We apologize for any frustration caused. As a courtesy, we have issued a credit of $250.00 to you for the inconvenience. Please allow 7-10 business days to see the deposit to your bank account. 

   

  Thank You, Fiserv

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about January 14, 2025, I set up a new vendor in my ****************************** Bill *** account for **************** Services, to pay my new car loan. Unbeknownst to me at that time, the checking account assigned to this vendor automatically defaulted to a checking account I do not use, which had no funds.When ****** tried to draw the funds from the account, they could not. After two attempts to withdraw the funds, I received an email from Fiserv, stating that they had paid the $400 to ******, and that now I must reimburse them. At this point I tried to call the number and take care of it. There was no way to talk with a human being--it was all AI-operated. I finally ended up giving the robot my Social Security number, my bank account number, my birth date, and my checking account number, upon which the robot told me I didn't owe them anything and it hung up.A few days later, on January 27, 2025, I received another email from Fiserv, telling me my Bill *** account had been suspended.This time when I called, I was able to pay Fiserv the $400. This $400 came out of my primary checking account (which actually has money in it). This occurred on January 28, 2025. I assumed all was finally taken care of. However, on February 4, 2025, ******/***** had attempted to withdraw $400 from the checking account that has no money in it--resulting in an overdraft of $350. This transaction information is below:Feb 4 2025 ***ment to ***** Loans -$400.00 -$350.00 ************************** RETRY PYMT Category loans Amount - $400.00 ****** has no record of this payment. They told me to contact *****, and they do not have a record of this payment. My bank has no idea where this money went. There is no way to speak with a live person at Fiserv about this, and I have been in touch with Broadview repeatedly--they tell me there is nothing they can do because Fiserv is an outside vendor. No one can tell me where this money has gone.

  Business Response

  Date: 02/21/2025

  Ms. ******, 

  Thank you for reaching out with the stated concerns. 

  Our research shows that your Bill *** profile is active. We also do not show any payment to **************** Services made through Bill *** with a payment date of 02/04/2025. The attempt to withdrawal funds on that date did not come from Bill ***. 

  We would refer you back to your bank to verify who tried to debit your account. 

  Thank You, Fiserv

   

  Customer Answer

  Date: 02/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ****** ******

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I did not authorize payment to ***** on February 4, 2024. However, the payment was submitted using the information given to the company through Bill **** which is run by Fiserv. I want my $400 back. 
  
  Regards,
  
  ****** ******

  Business Response

  Date: 03/03/2025

  Ms. ******,

  We also do not show any payment made to **************** Services made through ******* with a payment date of 02/04/2025. Please provide documentation that a payment was made using BillPay. 

  Thank You, Fiserv

  Customer Answer

  Date: 03/03/2025

  You are artificial intelligence and are simply repeating the same thing over and over, not addressing my complaint in the least. 

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled Fiserve, Merchant Services, Clover Point of sale systems for the ***************** 2224 in November as our sale system for our canteen. Following their directions, the point of sale computer was packaged and mailed via **** costing the *** $300.00+, to ****************. This sale computer was received in December 2024 at Fiserv in *******...Clover is still billing me for services at $74.90 per month for services I cancelled in on 1 Dec 2024....I called on January 15, I was told the account was not cancelled after billing...I again cancelled the account. I again called today 17 Feb and was told the account was not cancelled, so I canceled it again, and was told I have no recourse to request the billing changes of $149.80 I was wrongfully billed.

  Business Response

  Date: 02/20/2025

  Mr. ****,

  Thank you for reaching out with the stated concerns.

  Our records indicate a call on 12/27/24 requesting cancellation of the merchant account. Additionally, we did receive the returned equipment. A refund of the Annual Fees billed in December 2024 and your Monthly Fees billed in January 2025 has been submitted. Total refund of $305.90. Please allow 7-10 business days to see the deposit to your bank account on file ending in 1054. 

  Please so not hesitate to contact us should you have any further questions. 

  Thank You, Fiserv

• Initial Complaint

  Date:02/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fiserv has locked my online banking account and will not unlock the account even after Ive paid them what was owed to them after they paid bills from a closed bank account with ********* due to suspected fraud on the account in question. I have received penalties from creditors and late payment fees due to fiservs unwillingness to unlock my online bill pay due. Because they havent unlocked my account I am now forced to pay late fees and have my credit score affected by their negligence in unlocking my online bill pay.

  Business Response

  Date: 02/17/2025

  Mr. *****,

  Thank you for contacting us with the stated concerns. 

  Our records reflect that the funds owed were paid. The ******* profile was inactivated due to the pay from account ending in 4025 has been closed. If you have a new account please set up BillPay would need to linked to an active bank account. 

  If you need assistance, please contact your bank. 

  Thank You, Fiserv