Reviews

This profile includes reviews for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fiserv, Inc. has 25 locations, listed below.

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  Fiserv, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  Fiserv Inc

  3031 Airpark Dr N Flint, MI 48507-3471

• 

  Fiserv

  3000 Riverchase Galleria Hoover, AL 35244-2315

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  Fiserv, Inc.

  19615 Russell Rd Kent, WA 98032-1115

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  Fiserv, Inc.

  301 Main St Lewiston, ID 83501-1819

Review Details

• Review fromKHALIL T.

  Date: 11/23/2022

  1 star

  KHALIL T.

  Date: 11/23/2022

  They shutdown my merchant account of 12 years without notice just 1 day before thanksgiving
  Killing my business
  Customer service representatives have no answer for me after wasting 25+ minutes of my time on the phone
  Called 3 times just today
  I will be sure to share my bad experience with everyone in business I know
  Online & offline

  Fiserv, Inc.

  Date: 11/28/2022

  Thank you for reaching out with the stated concerns. Please email your business name, address, merchant number and a summary of the complaint to ************************************ Reference case number 11798346.We would be happy to review your account however we do need information in order to locate the account. Thank You,Fiserv

  KHALIL T.

  Date: 12/13/2022

  Email was sent on 11/28/22 still no response

• Review fromEloisa S

  Date: 11/16/2022

  1 star

  Eloisa S

  Date: 11/16/2022

  To date fiserv has debited our TD business account via MSP since January 2019 and is still billing us currently, although we are not using any of their services. This occurred because we had set up an account with them in late 2018 and then cancelled it and went with a different provider. Unbeknownst to us we were being debited each month for services that were never provided and the account was not cancelled.
  We discovered this recently when attempting to close our TD business account. We never used the services debited by FISERV Canada associated with this account and are unsure why this has occurred.
  Spoke with one of your agents in late August 2022 and again on October 18th 2022 as to the status of this account and why the funds had been charged. The agent was not really clear on what to do and suggested I contact Fiserv regarding this situation at an email they provided which after writing to it, I received an automated response that stated no one monitors the inbox??!! Stuck on a call again with someone with such a bad connection I couldn't hear them , finally got another email address that we were supposed to write to about this but as of yet have had no reply.
  Terrible business acumen, I've essentially had our business account debited for several years and upon trying to rectify the situation received no help whatsoever... if I could give less than one star I would. Super disappointed in this company taking money from small business owners, I'm sure I cannot be the only one. Watch now, there will be 5 reviews after this one stating how fantastic this company is written by staff to increase their ratings...
  rating = minus stars.

  Fiserv, Inc.

  Date: 11/21/2022

  **** ************* you for contacting us with the stated concerns. We apologize you are unable to get assistance in order to resolve your matter. Please email your business name, business address, contact information and your merchant, if available, to ************************************ Please reference case number 11790927.Thank You,Fiserv

• Review fromTyler S

  Date: 11/14/2022

  1 star

  Tyler S

  Date: 11/14/2022

  Our company was being charged wrongfully for using their credit card virtual terminal. They overcharged us and can't explain why there are multiple charges. Not only this, but every time I try and get a refund they justify one of the charges as being legitimate and won't refund us or even talk to us for the other. I am okay with the one charge but not okay with the double charges. The customer service has been horrible and it takes forever to get in touch with anyone. 50% of the time they transfer my phone call and the phone drops so I have to keep calling back and resubmitting all their security questions which takes forever. I have probably spent around 10 hours total this year dealing with their customer service. I have had zero success with anything from their customer service representatives. Earlier this year they couldn't explain any of the credit card charges we had when running cards and why some were higher than others. I also can't even hear some of their customer service representatives most of the time as they have a ton of static noise on their end. I was wrongly told our account was cancelled even though they still charged us afterwards. I was also told that the latest charge would be refunded. I find out today that they aren't going to approve it now even though a level 2 representative told me it would be. I have zero trust in this company and their employees. I'd give them negative stars if I could.

  Fiserv, Inc.

  Date: 11/21/2022

  Thank you for reaching out with the stated concerns. Please email your business name, address, contact information and merchant number to ************************************ Once received we can review fees on the account, explain the billing and offer any refunds needed. Reference case number 11790946.Thank You,Fiserv

• Review fromJane G

  Date: 11/03/2022

  1 star

  Jane G

  Date: 11/03/2022

  I work for a financial institution. We use fiserv for bill pay and transfers and honestly it’s the absolute worst! Bill pay checks are always late or get lost in the mail. They don’t alert customers if it’s being sent via check or ach before they make the bill pay and if it did customers would 9.5 times out of 10 choose to pay through the merchant rather than send a check. You can’t add a payee if the address is a PO Box. If a customer has a personal acct and a credit card through the bank it automatically adds the card services to the payee list without the customer request which causes a lot of concern. Disputes are hard to file and win. The transfers take 3 business days and have very low limits and no way to request limit change or even temporary change. This is a billion dollar company and it runs like someone created it out of their garage.

  Fiserv, Inc.

  Date: 11/15/2022

  ******************,Thank you for reaching out with the stated concerns. We would like to be able to work with you and your bank to address and resolve that issues that you are having with the **************** Please email your bank information, contact information and a summary with examples of the issues you have had to ************************************ Reference case number 11783278.Thank You,Fiserv

• Review fromGayle H

  Date: 10/21/2022

  1 star

  Gayle H

  Date: 10/21/2022

  The process began with Riverside Payments telling us their system would interface with ours, but it did not. We found this out prior to using the equipment, which was returned. However, a supposed lease buyback process had started which was "impossible" to cancel until their process was complete! The "buyback" completed on 3/21/22. Riverside said the account was closed and there was nothing they could do. We then had to deal with First Data Merchant Services, now Fiserv. FDMS had taken $1,697.81 out of our bank account. Both Riverside and FDMS told us $919.40 would be credited back to us. That would have covered what they withdrew in 2022, but did not cover the $778.41 owed from 2021 (we have records of all the withdrawals). After months had gone by with numerous calls made, literally hours on the phone getting transferred from one person to another and getting nowhere, NO monies have ever been credited back to us.

  Fiserv, Inc.

  Date: 10/26/2022

  ****************,Thank you for reaching out with the stated concerns. We would be happy to assist and looking into this for you however we would need additional information. Please email your merchant and/or lease number, your business name and address along with a summary of the issue to ************************************ Reference case number 11754896.Thank You,Fiserv

• Review fromJess J

  Date: 10/05/2022

  1 star

  Jess J

  Date: 10/05/2022

  I have had nothing but problems with this company. I have been with them for a few yrs now and the past yr that I have noticed allows us to process the payments then voids them or reverses them in hopes you don't catch it. I have called four times about this matter to be hung up on then told there not responsible for no charge back fees which in fact they should be covering and paying me more for there stress, additional work with sorting months of missed payments going into our back acct. They have no problem taking it from our customers then it disappears. I would not sign up to do any business with them. I don't feel peoples personal information is safe if payments are going missing and they wont fix the problem to only keep getting hung up on.

  Fiserv, Inc.

  Date: 10/05/2022

  Thank you for reaching out regarding the stated concerns. In order to assist we would need additional information on the missing funds. Please email your business name, address, merchant number, contact information along with the dates and amounts of missing funds to ************************************ Once all the information needed to locate your account is received we can research for you. Please reference case number ********.

• Review fromDennis B

  Date: 09/23/2022

  1 star

  Dennis B

  Date: 09/23/2022

  Someone at Fiserv made a decision to allow scam company (Get a room)  to commit fraud on my credit card.I was not allowed to offer any proof on my behalf before or after the decision to allow the scam.The bank blames Fiserv.  Fiserv blames the bank. I called Fiserv and got hung up on 3 times by a Wisconsin worker. The charge was for a hotel room.When checked in the room was not cleaned, the worker that quit trashed the room. Didn't flush the toilet and appears to have wiped their ass with the pillow case.The Hotel acknowledged they could not provide a clean room because they were short help and a disgruntled worker caused damage so they refunded my money as evidenced by the zero balance receipt. The online service Get A Room said they would refund the money over the phone but do not. Gave bogus info to Fiserve. This is a complete scam and credit card fraud being allowed by FISERV. Please see the hundreds of complaints against (get a room)  on BBB and FISERV is not much better. Fiserv should cancel their merchant account. Fiserve should be put out of Business too. There is no legal precedence to have to pay for a room that could not be provided. It is fraud. I have never been treated so poor in my life by any business.I would also like to bring to your attention the original bill was supposed to be $127.73. Through their additional fraudulent activity added a $78.28 dollar tax. More fraud.I just got off the Phone with Shawndell manager at Hotel again and she said there is no charge due to no room available and balance is zero as the receipt shows. The Hotel does not have my money and never took a penny for the stay. Crooked get a room took it all. You say I made no effort to resolve? I called GET A Room a dozen or more times and sent about that many emails and they always say they will refund the money but they do not. They are buying time until it's too late. Do your job. Fiserv is also hiding contact info and they are making money off this scam too.
  
  
  
  
  

  Fiserv, Inc.

  Date: 09/27/2022

  Dear Mr. **************** are initiated by a cardholder and/or their ************* when either disputes or questions whether a transaction is valid and authorized. Fiserv does not initiate chargebacks, set the timeframes to resolve nor do we control the ultimate resolution of the same. This decision-making authority lies with the ************* and the Card ******************* and MasterCard.While we understand that you may disagree with the decision, Fiserv has no control over this decision-making process and unfortunately, can offer no additional insight and/or assistance, with respect to recovering your funds.You will need to work with your bank, and the merchant that posted the charge to your account. Thank you,Fiserv

• Review fromYamileth Z.

  Date: 09/14/2022

  1 star

  Yamileth Z.

  Date: 09/14/2022

  FIRST DATA or Fiserv,inc I received a letter from them saying that my Merchant agreement will be terminated on 08/28/2022 with no explanation, and keeping my money of $4,601.00 into a Reserve account. my firt time working with them and the last time working with them. They do not have a customer services, i have expanded hours on the phone trying to contact them. No anwer to the email neighter. When I signed with Merchant Industry they promised me to send me a swiper to read cards, They never did, So they let me use an app called Valor from First Data. I made five transactions (only one customer making 5 partial payments from 5 credit cards) they flag me and asked me a list of questions, which I answered them right away, I sent all info they requested, invoice, delivery day, time, price of my product, my customer information and his credit cards info. All this matter started since July 29,2022 and since that day I havent received my money and they still charged me mothly even though the account was terminated by them with no reason or explanation, however they still continue charging me. I would like to add that on the last letter i received they say if I have questions concerning this matter i can call him at signed by K. Washington/ Credit Risk Monitoring. This number does not work, nobody aswers. I have tried so many times to contact them by phone, and emails, but no success at all. This is the worst company to work with. I am still waiting on them, they have my money in hold. I wouldnt give them any start. Please if you read this stay away from this company.
  
  
  
  
  

  Fiserv, Inc.

  Date: 10/18/2022

  Thank you for contacting us with the stated concerns. We would be happy to assist and review the account however, we do need additional information. Please email your merchant number, business name, business address and a summary of the issue to ************************************ Please reference case number 11726061.Thank You, Fiserv

• Review fromSyd M.

  Date: 08/27/2022

  1 star

  Syd M.

  Date: 08/27/2022

  I got this debit card for an old job, as I did not have an actual bank card at the time. I had to pay for a school orientation and I didnt end up going to that school. The issued a refund to the account on file, which happened to be this one. When I attempted to transfer my money, it said that my account was locked. I called them immediately and was told that I only needed to send a copy of my government ID. I sent it and was told by fiserv that if there were issues I would be contacted in 1-3 business days (they never reached out again) I check my account again after about a week, and not only is the account on hold but they took a $5 maintenance fee from account, AN ACCOUNT THAT I AM UNABLE TO USE. Companies like uhaul need to stop using this prepaid card. It doesnt even have chip, so I dont even see how it serves any purpose. I called them again for them to tell me that compliance put a note and said I need to send my U.S. passport. The first redflag is that this company does not even have an email address and they do everything by mail. Seeing that many others have ran into this issue, and they still havent shut this bank down is ridiculous. They dont even deserve one star.

  Fiserv, Inc.

  Date: 08/31/2022

  Dear ******, Thank you for bringing your concerns to our attention. We apologize for any inconvenience the verification process caused. Nevertheless we do see you were able to transfer your funds from the card to your personal bank account on 8/29/2022. We believe this resolves your concerns, but , please do not hesitate to contact Money Network **************** directly at **************, should you have other questions. Thank You Respectfully, Fiserv

• Review fromDawn P

  Date: 08/16/2022

  1 star

  Dawn P

  Date: 08/16/2022

  This company is a complete scam. They make up charges on your billing with no explanation. A manager couldn't even explain some of the erroneous charges. I've been trying to cancel for over 2 weeks. I've followed their process and time frame was suppose to be 3-5 days. Well 2 weeks later still haven't heard from them. Your on the phone 45 minutes plus every time you call. Plus if you read other reviews they continue charging your account even after it's supposedly cancelled. I've contacted my bank and put a stop on any charges from this company.

  Fiserv, Inc.

  Date: 08/29/2022

  ****, We understand you were contacted by **** and she was able to resolve your concerns. Should you have any additional questions or concerns, please do not hesitate to contact us at ***********************************