Reviews

This profile includes reviews for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fiserv, Inc. has 25 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fiserv, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  Fiserv, Inc.

  707 W Algonquin Rd Ste A Arlington Hts, IL 60005-4406

• 

  Fiserv CU Systems - Chicago Center, Inc

  135 S La Salle St #2412 Chicago, IL 60603

• 

  Fiserv, Inc.

  2415 Century Pl SE Hickory, NC 28602-4031

• 

  Fiserv, Inc.

  455 S Gulph Rd Ste 405 Kng Of Prussa, PA 19406-3114

Review Details

• Review fromDavid T

  Date: 03/25/2025

  1 star

  David T

  Date: 03/25/2025

  This company will blacklist your bank account from all of their clients payment processing if a payment is returned NSF or with any error....and then claim they are not responsible for telling you about it. I did not sign up to do business with you guys, but yet you hold my ability to pay for the services I did sign up for hostage. If I could give you less than one star I would. This is a perfect example of what is wrong with big business. It's all about dollars to them, not customer service. A reputable mom and pop shop would have reached out and let us know they had a problem processing our payment and then worked with us to correct it. Instead these guys just black list the account until you jump through all the road blocks they set up to make it right. When I called them to inquire about what was going on....ALL OF THE INFORMATION I ENTERED WAS CORRECT!!!! but now I have to get my bank to fax over a letter saying the account is still active and in good standing so that they will remove it from the black list. Until then I have to pay 3% credit card transaction fees because I use a corporate card for my business. What a load of....

  Fiserv, Inc.

  Date: 03/27/2025

  Mr. ******,

  Thank you for reaching out with the stated concerns. We would be happy to assist but would need account information to locate and review your account. Please email your merchant number, business name, business address and a summary of the issue to ************************************ Please reference case number 14119380.

  Thank You, Fiserv

• Review fromSybil M

  Date: 03/18/2025

  1 star

  Sybil M

  Date: 03/18/2025

  will never use this company again. The machine we were using failed. No problem. I've been a small business owner since 1985 and know these things happen.....They were not easy to work with. Wanted to charge me shipping to replace THEIR machine, which they finally agreed to ship me a replacement without charging for shipping. Got the machine. Sent their old one back immediately, which was documented. A month later I get a bill for $16.93!!!! They said that was the bill for having two machines at the same time! Like I said I have been a small business owner since 1985 and was floored with this make up charge. When I called and spoke to their representative she made it seem like it was my fault their machine failed (which the internet says happens a lot with fiserv machines being "compromised"). The representative was not helpfull and said she would forward my complaint to billing and "see" what they wanted to do!! On top of that. We opened a new bank account. When we completed ALL the legal paperwork, to register our new checking account with FISERV they have failed to update our banking information. I finally switched to **** ** ******** to begin processing my merchant services. *** had no problem updating our banking information. 5 months and FISVER still cannot correct processing to our new bank account. Never fiserv!! Worse company ever. I swear I am always talking to someone on the other side of the world. AI make make a respond to this complain but it will never get resolved. They don't know how.

  Fiserv, Inc.

  Date: 03/27/2025

  Ms. ********,

  Thank you for reaching out with the stated concerns. We apologize for any frustration caused. 

  We would be happy to assist but would need additional information. Please email your business name, business address, merchant number and a summary of the issue to ************************************ Reference case number 14118841.

  Thank You, Fiserv

• Review fromTonya G

  Date: 03/11/2025

  1 star

  Tonya G

  Date: 03/11/2025

  Money Network and all its owners and affiliates are scammers and need shut down

  Fiserv, Inc.

  Date: 03/13/2025

  Ms. ****,

  Thank you for reaching out with the stated concerns. 

  We would be happy to assist with any issues you are having. Please your account and/or card number, name, address and contact information along with how we can help to ***********************************************************************.

  Thank You, Fiserv

• Review fromLL B.

  Date: 03/05/2025

  1 star

  LL B.

  Date: 03/05/2025

  We have been waiting for money processed through Fiserv for over six months. This is money processed through completed batches of credit card transactions. Product was shipped after payment was noted through Fiserv's gateway, so we are out the cost of that well. Trusted Fiserv to forward the money displayed on reports as ************ cannot talk to the department responsible except through email. They do not respond through email in a timely manner, even if you have the employee's direct email. Two phone appointments were not kept. When asked via email to the appointed employee, the response was "wrong analyst". No alternate contact was offered. No response to the email request. We are still waiting now for our money. I know there will be a "canned response" about finding the account, etc. to review it, but we have been down that road and still no money. Very unprofessional organization.

  Fiserv, Inc.

  Date: 03/07/2025

  Mr. *****,

  Thank you for reaching out with the stated concerns. Please email your merchant number, business name, contact information and a summary of the issue to ************************************ Reference case number ********, We will review your account and assist with resolution.

  Thank You, Fiserv

• Review fromBrian B

  Date: 03/03/2025

  1 star

  Brian B

  Date: 03/03/2025

  We were placed on Backup Withholding from the *** because apparently our information was incorrectly put in on Fiserv's end. Interestingly enough, we've had the SAME information put in for the past 3 years without issue. They claim then got audited, then we had less than a month's notive before a SIGNIFICANT portion of our revenue was being withheld and sent to the ***. Instead of Fiserv helping, they instead just kept blaming the *** and us for not correcting our information in time. I'd like to think that a company like Fiserv would want to HELP its customers and give them a heads up with 31% of their revenue is being withheld. I give them 1 star for the lack of warning and follow up on the backup withholding. I give them ZERO stars on their follow up after the fact. There are other options out there. I suggest everyone explore elsewhere.

  Fiserv, Inc.

  Date: 03/06/2025

  Mr. *******,

  Thank you for bring the stated concerns to our attention. We would be research the issue for you but would need additional information to locate your merchant account to see what happened. 

  Please email your merchant number and company name along with a summary of how we can assist to ************************************ Reference case number 14025616.

  Thank You, Fiserv

• Review fromDavid H

  Date: 02/17/2025

  1 star

  David H

  Date: 02/17/2025

  Very unprofessional and shady business. I was told I owed $5 but never received an invoice or notification. I later received an email from collections saying I owed $155, 5 for the payment and 150 for the collections fee. Could not get a hold of any customer service and had to go through Clover. I finally got a hold of someone and they hung up on me. Would never recommend or use ever again.

  Fiserv, Inc.

  Date: 02/21/2025

  Mr. **,

  Thank you for reaching out with the stated concerns. We would be happy to review your account and the fee charged but would need additional information to locate your account. 

  Please email your business name, merchant number and a summary of the issue to ************************************ Reference case number 13963148.

  Thank You, Fiserv

• Review fromShahid h

  Date: 02/12/2025

  1 star

  Shahid h

  Date: 02/12/2025

  **********************. *********** Fiserv different name. Once you contract . They trapped you . I am small business man, I got pos system with their other scam partner Nuvei, POS terminal was stolen. I had insurance. Insurance covered. But they were deducting money from bank account. 100 time think before do any deal with these scammers.

  Fiserv, Inc.

  Date: 02/21/2025

  Mr. Hashmi,

  Thank you for reaching out with the stated concerns. In order to assist we would need additional information to locate your account for review.

  Please email your business name, merchant and lease number along with a summary of the issue to ************************************ Reference case number 13962982.

  Thank You, Fiserv

• Review fromPoppapipes P

  Date: 02/07/2025

  1 star

  Poppapipes P

  Date: 02/07/2025

  If there was a negative rating I would select that! Fiserv has been a deceitful, conniving disgrace of a company that consistently short changes payouts on credit card transactions and promoted delayed swipe fee charges as they own not only the companies that rent or sell equipment , but having deceptive relationships with the financial institutions they have partnerships with. They should be barred from this industry as they consistently allow ACH debits to be processed through banking accounts in some cases 8 months after the completion of a service. They have zero people who answer their supposed customer NO SERVICE line and if in the rare instances you do receive a call back it is to transfer you to another. They have a direct relationship with Bank of America which is only in business because of a Federal bail out and they routinely shorten my transactions as a small business owner. They r incredibly deceptive in unscrupulous in all my dealings with them. They took over 70 days to respond to a substantial ACH debit fraud even after I warned them. They of course sided with the fraudster and would not allow text communication to support my claim. They r a monopoly that should have civil action claims against them ! Pathetic and embarrassing should be their motto. You will never receive and apology because of their horrendous reputation and know negative practices. Shame on you Fiserv

  Fiserv, Inc.

  Date: 02/10/2025

  Mr. ******,

  We are sorry to hear you have had so many issues. We would be happy to assist but would need additional information to locate your account and review. 

  Please email ************************************ your merchant number, business name, business address and a summary of the issue along with examples/dates/amounts of late debits and short payments. Reference case number 13915475.

  Thank You, Fiserv

• Review fromMatthew Y

  Date: 02/04/2025

  1 star

  Matthew Y

  Date: 02/04/2025

  I had a $921 chargeback. Somehow, somewhere that caused a computer system glitch wherein every Fiserv person maintained my credit union was maintaining "an ACH block" on my account. That started 40+ hours with my credit union (and all their geeks and treasury ***** and Fiserv. Fiserv people are self assured as they read what the ** screen tells them. I'm not kidding because I lived it: Call Fiserv every hour and get a different self assured answer. It was past maddening. And unlike any other corporation, they don't keep a running log, so every conversation was Groundhog Day. Every conversation started at square one, and always with the same line, and it took hours to re-explain where we were. Finally I was sent unceremoniously to the customer service number where we started all over again! And the customer service people don't simply have a manager that's busy, there is no manager! It's me, you, and whatever your ** screen says, that you'll deliver that with self assuredness. After weeks and weeks of waiting for a refund (there were other entries that were customers paying with CCs) I get a phone call from an arrogant collections person looking for that $921! Unbelievable! The left hand has never met the right hand! Finally I emailed the one person in all my experience that was competent, and I'm informed that they will now process the credits and debits and issue me a check. Amazingly, it took more than $500 to process my refund, eating up the majority of what I was owed. In the end, I had NOTHING to do with the glitch, and yet it's somehow my problem. In the end, Fiserv's attitude was "not our problem." We never did find out the issue, and the best I can tell is that in the complete digital data stream that is Credit Cards there is another company "Merchant Services." The best I can tell the glitch is there. But instead of looking into that, I got the standard, "Your credit union has a block on ACH transfers. Fiserv had NO interest in looking into it.

  Fiserv, Inc.

  Date: 02/10/2025

  Mr. York,

  We would be happy to look into this for you but would need additional information to locate your merchant account. Please email your merchant number, company name, company address and your contact information along with a summary of the issue. Please email to ************************************ Reference case number 13915386.

  Thank You, Fiserv

• Review fromNick V

  Date: 01/04/2025

  1 star

  Nick V

  Date: 01/04/2025

  I am astounded that with this shady of business practices, that a class action hasn't been reached yet. The sales representative that helped me set up my account assured me that there were no annual fees on top of my monthly charge and interchange plus rates. The contract that i signed concurs with the notion that i did not agree to any form of annual fees, yet, i was charged two separate annual fee's. I called in to demand a refund and stated that i would dispute the charges with my financial institution if they wouldn't make things right on their end- and then take to the internet to warn everyone about their deceptive business practices. The response of the agent from the retention department was, "are you going to continue to do business with us if we reverse the charge," to which point i was honest and said absolutely not. I will not do business with a company that doesn't operate with both hands on the table. I was then told that i would not be refunded since i was cancelling my account. What a ******** operation. Predatory, manipulative, and downright deceptive. I'm sure they get away with this with larger operations that create enough revenue so as to not notice $500-1000 in additional charges, but that was NOT the case here. DO NOT do business with Fiserv, ******, **********, ETC.

  Fiserv, Inc.

  Date: 01/27/2025

  Thank you for bringing the stated concern to our attention. To better assist with the resolution of this matter please send your Merchant Number or the associated Lease Number to the following email address: *********************************** and please include ******** in the subject line. Upon receipt we will be able to assist with the resolution of your stated concerns.