Reviews

This profile includes reviews for Fiserv, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fiserv, Inc. has 25 locations, listed below.

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  Fiserv, Inc.

  600 Vel R. Phillips Ave Milwaukee, WI 53203

• 

  Fiserv, Inc.

  707 W Algonquin Rd Ste A Arlington Hts, IL 60005-4406

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  Fiserv CU Systems - Chicago Center, Inc

  135 S La Salle St #2412 Chicago, IL 60603

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  Fiserv, Inc.

  7000 E 47th Ave., # 1600 Denver, CO 80216

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  Fiserv, Inc.

  455 S Gulph Rd Ste 405 Kng Of Prussa, PA 19406-3114

Review Details

• Review fromMatthew C

  Date: 11/27/2024

  1 star
  ZERO STARS. They aren't worthy of even 1. STAY AWAY. I was with ******** for 20 years and never had the kinds of problems I had in three months with FiServ. I regret changing processors altogether. For some unknown reason, they put my credit card processing account "in review" and demanded invoices and bank statements. I submitted everything they asked for and never heard back. When I asked for an update, they said, "Don't call us; we'll call you." I often work with my phone on Do Not Disturb, and for weeks, they were "trying to get me but went to voicemail" because I'm supposed to be magically available for some random phone call at some unknown date and time from an unrecognized 800 number. Why can't they at least schedule a phone call through email? They were capable enough of emailing me to ask me for supporting documentation, but they could only call me at a nebulous time and date. By happenstance, I had my phone off of Do Not Disturb, and a member of their risk assessment team got through and told me that my account was placed on hold and they were terminating my service. Okay, but why? They wouldn't give me an answer. The HUGE kicker is that they continued to take my customer's money for almost 30 days after being placed on hold, totaling $30,000. Meanwhile, I have no operating cash flow because they keep my money "on hold, " which could last anywhere from 60-90 days. How this is legal is completely beyond me. I don't want to wait around for someone to call me magically. I want answers about why this is happening and when I can expect my money. 

• Review fromTed F

  Date: 11/26/2024

  1 star
  Used Clover for years to do Credit Cards for my plumbing business. My PoS device for my phone messed up and I could never get a new one through Clover and was getting extra fees for manual entry on my phone. We started using Square with tap to pay because we could never get detailed bills from Clover after 2020 and really didn't take many credit cards. We left the account going to see how we liked Square. In July we had issues with our bank account and it was temporarily closed and since we didn't use the Clover and didn't receive any form of billing statement from them it was over looked. It was then turned over to collections with no communication with us that there was any issue. We called and paid the amount due and told them to close the account, this was to collection services as it was finally revealed to me after my 3rd call that I wasn't talking with the actual billing company. We paid a second time for a fee because of certification non-compliance. Then we got another collection fee for another month before the account closed. I've asked on each call to get a detailed bill from this company with nothing so far and even sitting on the phone this evening the person with the company said she was sending it but I never got it and she couldn't figure out why. Yet she was able to send me a confirmation code on the 2nd try and the collections company has no issue with sending me collection emails. While the actual amounts aren't that bad it has just become a frustration that shouldn't exist. I went back through my emails and noticed that I only received statements from Clover once a year which used to be once a month to start with and I hadn't received a detailed bill from them for a couple of years but since we didn't use the service much it really didn't click that I wasn't getting anything from them because the fees to keep it open weren't much. As of right now they are supposed to be sending my a paper copy of my bill. I'm not holding my breath.

• Review fromSaldy D

  Date: 11/22/2024

  1 star

  Saldy D

  Date: 11/22/2024

  Unethical. Unprofessional. Manipulative. Destructive. Predataroy. We believe they are now using our cash as their cashflow. Client of more than 6 years. 6 Years ago they suddenly (no reason given or provided) decided to hold more than $300 000 for months, no notice, no communication provided. Then 3 years later, started doing the same. I have concerns about the financial strength and legitimacy of the organisation based on the working methods.

  Fiserv, Inc.

  Date: 11/23/2024

  Ms. Dollar,

  Thank you for reaching out with the stated concerns. We would be happy to research the funding hold but would need additional information in order to location your merchant account.

  Please email your merchant number, company name and contact name to ************************************ Reference case number 13578486 in your email. 

  Thank  You, Fiserv

• Review fromLESLIE S

  Date: 11/19/2024

  1 star

  LESLIE S

  Date: 11/19/2024

  Regarding bill pay for a commercial account with Truist, this the third party payor used and 6 checks can not be accounted for which are set up for recurring payments. No changes were made by me nor the addresse and not one person can account for these checks that were processed with a confirmation #. I am on hold for at least over an hour!!!!!!!!!!!!!!!!!a total of 6 checks this is horrible service

  Fiserv, Inc.

  Date: 11/23/2024

  Ms. ****,

  Thank you for reaching out with the stated concerns. 

  We would be happy to research for you but would need additional information. Please email us your account information, payee information and confirmation numbers to ************************************ Reference case number 13578495.

  Thank You, Fiserv

• Review fromB. L

  Date: 10/08/2024

  1 star

  B. L

  Date: 10/08/2024

  We called 3 times to cancel services and return merchandise. Each time we got the transfer game. Each time they had no record of the previous call and continue to bill us for machines we no longer use. Today we were told they could not guarantee we would receive a return label and we should simply ship back and keep the tracking number in case the machines are lost. When we receive shipping confirmation we then need to call and cancel the service. The fees are already a far cry from the best deal but the ability to cancel service when the contract is over and return their equipment is excessive. It clearly is all part of the game to continue billing for services not being used.

  Fiserv, Inc.

  Date: 10/10/2024

  Thank you for reaching out with the stated concerns. We would be happy to assist with closure of your merchant account but would need your account information in order to assist. Please email your merchant number, business name and request to cancel to ***********************************************************. 

  Please reference case number 13429731.

  Thank You, Fiserv

• Review fromCANDICE C

  Date: 10/08/2024

  1 star

  CANDICE C

  Date: 10/08/2024

  There was a slight of hand as my bank is telling me when it came to my monthly credit card charges. Instead of $15.90, I was charged $159. I'm now waiting for the claim to be completed. Which is not scheduled to occur until at least 10 business days later. --I get that mistakes are made as humans are going to human. But I'm now out a large amount of money during a time in which I need it. And this courtesy of waiting 10+ business days for a mistake to be fixed would have never been afforded to me as this company's client.

  Fiserv, Inc.

  Date: 10/10/2024

  Ms. ******,

  Thank you for reaching out regarding your stated concerns. We would be happy to assist but would need to more information as to what type of account you have and the account information. 

  Please email us at ************************************ provide your name and the type of account that you have with Fiserv, merchant number or account number and the name of your bank. Please reference case number 13429716. 

  Thank You, Fiserv

• Review fromPatricia F

  Date: 10/03/2024

  1 star

  Patricia F

  Date: 10/03/2024

  WORST customer service for a payment processor our company has ever experienced. Customer service and the sales rep don't even respond to emails or calls. Everyone says they need to call back tomorrow and then never call.

  Fiserv, Inc.

  Date: 10/07/2024

  Ms. ******,

  Thank you for bringing the stated concerns to your attention. We apologize for any inconvenience and frustration you have encountered trying to get assistance on your merchant account. 

  Please email *********************************** with your merchant number, company name and any issues you are having with your account so we may assist and resolve. Please reference case number 13416740.

  Thank You, Fiserv

• Review fromMelaina M

  Date: 09/24/2024

  1 star

  Melaina M

  Date: 09/24/2024

  Horrible company. They sound like a scam when they call you. They don't have a website you can use for payment. They want you to send payment info over the phone with no form of receipt. Seriously one of the absolute worst companies I have ever had the displeasure of dealing with. I wish **** ******* did not use them as a bill pay comp[any as they are the WORST!!!

  Fiserv, Inc.

  Date: 09/26/2024

  Ms. *******,

  Thank you for reaching out with the stated concerns. We are sorry to hear you are having issues with BillPay. If assistance is needed, please email us at **********************************************************.

  Reference case number 13387891.

  Thank You, Fiserv

• Review fromnicola p

  Date: 09/20/2024

  1 star

  nicola p

  Date: 09/20/2024

  AWFUL. Apparently ***** is a Fiserv product, and my ***** is not working. I have tried to call A LOT of times and their automated system won't validate me...and there is no option to speak to someone. My homeowners insurance company is trying to send me money through ***** for a claim. Ridiculous that I will have to resort to a PAPER CHECK. I even called my bank who tried to call Fiserv for me. Same problem. My rating shows one star but I would give it negative stars if i could.

  Fiserv, Inc.

  Date: 09/23/2024

  Ms. *********,

  Thank you for reaching out with the stated concerns. 

  We would need additional information in order to assist. Please email your name, address, contact information the bank you use to ************************************ Reference case number 13369781.

  Thank You, Fiserv

• Review fromFran V

  Date: 09/12/2024

  1 star

  Fran V

  Date: 09/12/2024

  This company started charging my bank account last February. I didn't find out until July, had to pay it. Don't know who they are? Apparently I signed up for their app in 2018, didn't use or have anything to do with their services. It laid dormant for 6 years and now they're back to collect for what I don't know? I finally reached someone on the phone and told them I'm a senior with no business. They said I had no charges and gave me a cancellation number.. Now they're back, trying to charge my bank account again $179? This is not a business. It's a scam. They have provided no services to me, and as a senior I can sue for elder abuse and I will if this harassment continues.

  Fiserv, Inc.

  Date: 09/17/2024

  ****************,

  Thank you for reaching out with the stated concerns.

  We would be happy to assist but would need information to locate the type of account you have and what you are being billed for. Please email your name, address, contact information and any additional information you have regarding the debit to your account. Please email us at ************************************ Reference case number 13352537. Please include a copy of the debit from your account for research. 

  Thank You, Fiserv