Business Profile

Payment Processing Services

TeleCheck Services, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TeleCheck Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

163 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Telecheck processed several checks that were made to my account, which were fraudulent. I have tried multiple times to call them to report the issue, but their phone system does not allow me to talk to a representative. Also, I have attempted to report the fraud to them online but their website is not working properly. It is impossible to report this issue directly to them via phone or website. This is a terrible company and I need them to refund the money that was charged to my bank account because they processed fraudulent checks that were billed to my checking account.
Business Response
Date: 06/30/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
622474
IN ALL FUTURE CORRESPONDENCE

June 27, 2025

Francisco Galvan
******************;
*************************************;

RE: BBB Complaint No. ******** / ******************************************************************************* a check processing company, has received your BBB complaint regarding what we understand you believe were unauthorized debits from your checking account, a **** Financial checking account ending in 2250. But, as discussed below, TeleCheck cannot modify the transactions at this point. Accordingly, our recommendation is that you dispute it with your financial institution, ***************

Relevant here, TeleCheck is a payment processor that processes check account payments that are submitted to its merchant customers by consumers like yourself. Each of these payments, all involving transactions with Genesis-FS **** Services, were successfully processed as ACH items that then posted to your bank account. ******************* records accurately reflect this fact.

We understand that you may believe that despite that, these transactions, although successfully processed, were not authorized by you. Once a transaction processes successfully, however, there is no further action TeleCheck can take to reverse the transaction. You would need to work with your financial institution in order to dispute these items. If, as we recommended above, your dispute with the bank is successful, it will generate a return of those funds to the merchant and funds will be returned to you. This will then generate a debt item in our system which you will be notified about. At that point, you should be able to dispute the item with us and we may be able to update it to fraud in our system if you provide us any of the following items: a signed forgery declaration, a bank letter noting the account and debt at issue, a FTC ID Theft Affidavit, or a filed police report noting the debt and bank account.

While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Initial Complaint
Date:05/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Telecheck. On 2/28/25 their check cashing system at ******* was down. I wrote a check on that day. In March on my bank statement I find out ******* processed the check twice. When my bank reversed the charge, Telecheck put me on a Code 3. Now I cannot write checks to businesses that use Telecheck. I have tried to resolve this with *******, see uploaded documents for evidence. Telecheck created this problem when their system went down. Now to resolve it, Telecheck wants every scrap of personal information from me. I did not bounce a check.Thank you, ****** ****
Business Response
Date: 06/13/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
620938
IN ALL FUTURE CORRESPONDENCE

June 12, 2025

****** Rush
***************************;
*****, IL 60123

RE: BBB Complaint No. ******** / ****** Rush
Debt Reference Number: 37-250883725003
Original Creditor: ******* No. 1814
Current Creditor: TeleCheck Services, LLC

Dear Ms. ********************************************* has received your BBB complaint regarding a check transaction to ******* that was returned, which you believe was the result of the transaction being double processed. As explained below, TeleCheck has closed this item in its system.

The item above was processed February 28, 2025 on a *********************** and ************* checking account ending in 0009. ******* notified TeleChecks affiliate *** Recovery Services, **** of the returned item and it was subsequently assigned for collection on April 24, 2025.

As part of its investigation of this complaint, TeleCheck shows that the item in question was already reversed and closed in our system and noted as inactive. A summary of this information is listed below:

Consumer Name: ****** Rush
Acct # (Last 4): ***0009
ID# (Last 4): ***1607
SS# (Last 4): N/A
Original Creditor: ******* No. 1814
Check Date: February 28, 2025
Amount $: $122.03
Current Status: Inactive

Additionally, we have made some modifications to your information in our system which we believe will reduce the likelihood of future Code 3 declines. Our records reflect no check transactions with TeleCheck merchants since we made those adjustments.

We believe this resolves your issue, but if you have any additional questions or concerns, call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Customer Answer
Date: 06/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have received nothing from Telecheck regarding this issue. I didn't receive anything from Telecheck from the beginning. Telecheck just let me find out I couldn't write checks by being embarrassed in the check out lane at ******. I have not tried to write any checks since this happened. I do not trust the Telecheck system will be up and running the next time I try to write a check. There's no way to know if the Telecheck system is up and running until you check out.

Regards,

****** ****
Business Response
Date: 07/01/2025
Please see attached.
Initial Complaint
Date:05/30/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've tried multiple times to make a grocery pick-up order through ******* and keep getting a message that states to call Telecheck. I first called yesterday and wasn't given any clear reason for the decline other than possible lack of history which is absurd since we've been doing purchases with ******* for years. They also stated well, wait till tomorrow so the SYSTEM can reset! Well, tomorrow came (today) and NOPE...not happening! There is no code 3 or 4 or whatever since this is an online order and only to call them. Talked with them twice and quite frankly it's irritating talking with someone who's obviously working from home and hearing kids in the background. So unprofessional and almost scam like. I've never written a bad check in my life and my credit is **** near perfect!
Business Response
Date: 06/11/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
620935
IN ALL FUTURE CORRESPONDENCE

June 6, 2025

******* Dickerson
********************;
************, OK 73130

RE: BBB Complaint No. ******** / ******* ************************************************************************** has received your BBB complaint regarding declines using your checking account at the ******* website. We sincerely apologize for any trouble you have encountered with these declines. Please note that I did call you at the number provided in the complaint (**************) to discuss this matter and left a voicemail message. If you would like to discuss this with me directly, please call ************** or reach me directly by email at ******************************************.

While we understand your frustration, we need a little more information to help us locate the decline so we can help resolve your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transactions at issue:

A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or
A copy of a voided check from the account in question or the full bank account and routing numbers.

Please note all information you provide us is legally protected from unauthorized disclosure.

If you have any additional questions or concerns, please call or email me directly as noted above. You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Initial Complaint
Date:05/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TeleCheck has flagged both my checking accounts so that my checks are not accepted at either ******* or Tractor Supply or any other business using their service. Issue was contesting a double billing by ******* (resolved) but no ability to contact a representative of TeleCheck to resolve. The businesses involved do not know or have ability to correct the actions taken by TeleCheck. TeleCheck is interferring in lawful commercial transactions and has been doing so since November 2024 when the double billing was disputed and resolved monetarily with *******.
Business Response
Date: 06/11/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
620499
IN ALL FUTURE CORRESPONDENCE

June 11, 2025

Clarence Roop
3109 County Road 264
Breckenridge, TX 76424

BBB Complaint No. 23387893 / Clarence Roop
Reference Number: 37-250103725003
Original Creditor: Walmart No. 438
Current Creditor: TeleCheck Services, LLC

Dear Mr. Roop,

Thank you for speaking with me on June 2, 2025 and providing your bank account information to research your consumer history. As discussed, the check declines you were experiencing were likely due to an active stop payment debt item that you explained was due to Walmart double processing a transaction. With the bank statement you provided, TeleCheck reviewed the transaction and Walmart agreed to have the debt item reversed and removed. As a result, TeleCheck has closed this item in its system and this item is inactive in our system. A summary of this information is listed below:

Consumer Name: N/A
Name Acct #(Last 4): ***0832
ID# (Last 4): ***4998
SS# (Last 4): N/A
Original Creditor: Walmart No. 438
Check Date: December 2, 2024
Amount $: $107.51
Current Status: Inactive

We believe this resolves your issue, but if you have any additional questions or concerns or receive additional declines, please call me directly at (240) 849-5021 or by email at [email protected]. You may also contact our Consumer Call Center at (800) 366-2425 Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

Michael Baker
Consumer Resolution Services
Customer Answer
Date: 06/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23387893, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As of 6/10/25 the issue is still unresolved. I have been in contact with TeleCheck representative and advised him of ongoing issue. As of now I have not had opportunity to attempt another transaction at Walmart or Tractor Supply to confirm issue has been resolved.

Regards,

Clarence Roop
Business Response
Date: 06/18/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
622356
IN ALL FUTURE CORRESPONDENCE

June 20, 2025

Clarence Roop
3109 County Road 264
Breckenridge, TX 76424

RE: BBB Complaint No. 23387893 / Clarence Roop
Reference Number: 37-250103725003
Original Creditor: Walmart No. 438
Current Creditor: TeleCheck Services, LLC

Dear Mr. Roop,

TeleCheck has received your BBB complaint regarding our previous letter response on June 6, 2025.

As stated in the response, the above debt item was reversed and removed from our records due to the transaction being a double processing by Walmart. A summary of this information is listed below:

Consumer Name: N/A
Acct # (Last 4): ***0832
ID# (Last 4): ***4998
SS# (Last 4): N/A
Original Creditor: Walmart No. 438
Check Date: December 2, 2024
Amount $: $107.51
Current Status: Inactive

Additionally, TeleCheck has made some modifications to your information in our system which we believe will reduce the likelihood of future Code 3 declines. Our records reflect no check transactions with TeleCheck merchants since we made those adjustments.

We believe this resolves your issue, but if you have any additional questions or concerns or receive additional declines, please call me directly at (240) 849-5021 or by email at [email protected]. You may also contact our Consumer Call Center at (800) 366-2425 Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

Michael Baker
Consumer Resolution Services
Initial Complaint
Date:05/28/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company sent my debt to collections despite having an ongoing fraud investigation by my bank and the local *******************. My account information was stolen and used to purchase $600 in diesel. The charges occurred on 5/7/2025 and I reported them on 5/9/2025, as soon as they showed on my bank account. Per my bank's Zero Fraud coverage, I am protected. Further, per the Electronic Funds Transfer Act, since I reported the fraud within 2 days, I am liable for a maximum of $50. Despite this, they referred $600 to debt collection, which is illegal to do during an ongoing investigation.
Business Response
Date: 06/05/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
620270
IN ALL FUTURE CORRESPONDENCE

June 4, 2025

******* Henderson
***************************;
********, ** 92345

RE: BBB Complaint No. ******** / ******* Henderson
Reference numbers: 36-251333690004
Original Creditor: Maverik
Current Creditor: TeleCheck Services, LLC

Dear Mr. ***************************** you for speaking with me on June 2, 2025 and providing the information needed to the active debt item listed above. As discussed, TeleCheck located the Forgery affidavit that you provided in a previous case and updated the debt item to a forgery status and closed. Below is a summary of the information in our system:

Consumer: ******* Henderson
Name Acct #(Last 4): ***8906
ID# (Last 4): N/A
SS# (Last 4): N/A
Check #: 99753108
Original Creditor: Maverik
Check Date: May 7, 2025
Amount $: $600.00
Current Status: Modified

We believe this resolves your issue, but if you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday - Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Customer Answer
Date: 06/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *********
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Earlier today and yesterday (and several other times in the past few years in an amount of times I cannot even count since this happens every time I order from ****** no matter what payment type I use) I have repeatedly received an email from ****** that Telecheck is returning a declined payment from my bank for an item I ordered. Upon contacting my bank there has not been a request for payment from Telecheck nor Amazon and/or no denial of payment for said order and amount. When I called Telecheck they told me there was nothing they could do for me because I was not a client of theirs and to contact ****** or my bank to find out why their system has returned a failed payment attempt. I contacted ****** and they told me there was at first no failed payment then when I proved them wrong there was nothing they could do because they have nothing to do with Telecheck nor have an internal department they could send my complaint to. This part will be sent in a separate complaint against ******. All I want is someone to take my complaint seriously and find out why every time I order from ****** and ****** only it is a several day argument and fight due to Telecheck's erroneous system and/or dishonest tactics, or at least according to ******.
Business Response
Date: 05/21/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
617880
IN ALL FUTURE CORRESPONDENCE

May 20, 2025

******* Martinez
***************************************

RE: BBB Complaint No. ******** / ******* ****************************************************************************** has received your BBB complaint regarding declined checks that you received at ******. Thank you for speaking with me on May 13, 2025. During that conversation, I explained that TeleCheck would need more information to locate the declined checks under your consumer information.

While we understand your frustration, we need a little more information to help us locate the decline so we can help resolve your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transaction at issue:

A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or
A copy of a voided check from the account in question or the full bank account and routing numbers.

Please note all information you provide us is legally protected from unauthorized disclosure.

If you have any additional questions or concerns, please call me directly at ************** or by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Initial Complaint
Date:04/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought some items at harbor freight went to checkout using a personal check for the exact amount,the cashier first inserted the check and it said authorize required,she then inserted a second time and it said denied,the cashier then told me to write a second check to witch I did and it came out denied also.Left the store called telework and tryed to explain the problem to them as not a problem with cash it the account was told the problem would be fixed,Go to ********** the next day 04.12.2025 and the same problem come up with telecheck on phone call to telecheck and same story that they were sorry and it would be fixed.Then on Monday 04.14.2025 pay by check at h and r block and got denied again
Business Response
Date: 05/01/2025
IMPORTANT NOTICE:
REFER TO TRACKING NUMBER
615811
IN ALL FUTURE CORRESPONDENCE

May 1, 2025

******* Wyckoff
**************************;
Roscommon, MI 48653

Dear Mr. **************************************** has received your BBB complaint regarding check declines. We sincerely apologize for any trouble you have encountered with these declines. Please note that I did call you at the number provided in the complaint (**************) to discuss this matter and left a voicemail message. If you would like to discuss this with me directly, please call ************** or reach me directly by email at ******************************************.

While we understand your frustration, we need a little more information to help us locate the declines so we can help resolve your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transaction at issue:

A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or
A copy of a voided check from the account in question or the full bank account and routing numbers.

Please note all information you provide us is legally protected from unauthorized disclosure.

If you have any additional questions or concerns, please call or email me directly as noted above. You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.

PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.

Sincerely,

******* Baker
Consumer Resolution Services
Initial Complaint
Date:04/01/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They put some kind of freeze on our checking account about something that happened at a Dollar Tree a year ago on June 27, 2024. My husband went to make a payment at Tractor Supply and it was denied. He went to another Tractor Supply and the transaction didn&#**;t go through there either. So a year ago in June 2024 we went to purchase something at *********** and our check was refused twice so we paid them in cash. So the same check number #**** was run twice through our bank for $40.70. The first time they ran it was $42.11. Now the H**3731353033323436H has a hold on our account. I would like for this to be resolved because we never got a collection paper from them or anybody. We thought it was settled and no money back.
Business Response
Date: 04/14/2025
April 11, 2025
*********
**************************************************************************
RE: BBB Complaint No. ******** / **** & ******* ****
Reference Number: 35-242293525000
Original Creditor: Dollar Tree
Current Creditor: TeleCheck Services, LLC
Dear Ms. ************** you for speaking with me on April 9, 2025 and providing the denial record for your declined check. As discussed,
TeleCheck located an active stop payment debt that you state was initiated due to a check being double processed by Dollar
Tree.
Thank you for providing a copy of your bank statement showing the two transactions to Dollar Tree. We reached out to Dollar
Tree, and they confirmed that the debt should be removed. Accordingly, TeleCheck has removed the debt item from our
system. Below is a summary of the inactive item in our database:
Consumer
Name
Acct#
(Last 4)
ID#
(Last 4)
SS#
(Last 4)
Check # Original Creditor Check Date $ *** Current
Status
Rose York ***8386 N/A N/A 8711 Dollar Tree June 27, 2024 $ ***** Inactive
Additionally, we have made some modifications to your information in our system which we believe will reduce the likelihood
of future Code 3 declines. Our records reflect no check transactions with TeleCheck merchants since we made those
adjustments.
We believe this resolves your issue, but if you have any additional questions or concerns, please call me directly at (240) 849-
5021 or by email at ************************** You may also contact our ******************** at ************** MondayFriday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
Sincerely,
******* *****
Consumer Resolution Services
Customer Answer
Date: 04/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

Rose & ******* ****
Initial Complaint
Date:03/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted ****** prime and they told me that there was a hold on my payment from my bank account. There is not. I contacted ******* account. I contacted ******* and there is no problem Is that this ********** that contacted me is not valid. They would not provide me with any information. They told me to contact Tele check which I did. I no information from Tele check I do not have any pending problems with Tele check I believe that they are a fraudulent company they ask for everybit of information you can imagine and I will not relinquish that information to them they had said that they would not accept my checking account number which is not true because ****** prime just mailed out two products to me using that exact checking account number and I asked why they would not accept the checking account number that they have been using previously and they told me because Telecheck would not approve it. ******* approved the product to be sent to me by Tele check is an interim that's refusing to let my check be processed.
Business Response
Date: 04/04/2025
April 4, 2025
***** *******
*************************************
RE: BBB Complaint No. ******** / ***** *******
Dear Ms. ****************************** has received your BBB complaint regarding declines received at ******. We sincerely apologize for any trouble
you have encountered with these declines. Please note that I did call you at the number provided in the complaint ((254) 258-
7315) to discuss this matter and left a voicemail message. If you would like to discuss this with me directly, please call (240)
******** or reach me directly by email at ******************************************.
While we understand your frustration, we need a little more information to help us locate the decline so we can help resolve
your concerns. Typically, we utilize a specific decline number you should have received at the point of sale on the transaction
record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information
should allow us to locate and address the transactions at issue:
A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or
A copy of a voided check from the account in question or the full bank account and routing numbers.
Please note all information you provide us is legally protected from unauthorized disclosure.
If you have any additional questions or concerns, please call or email me directly as noted above. You may also contact our
Consumer *********** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a
supervisor if additional assistance is necessary.
PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
Sincerely,
******* *****
Consumer Resolution Services
Initial Complaint
Date:03/18/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
$1920.35 from between October 16, 2024 and today is not my ***** The 12 balances stated are not mine. I am being scammed.
Business Response
Date: 04/03/2025
March 28, 2025
**** ******
************************
Broad Run, VA 20137
RE: BBB Complaint No. ******** / **** ******

Dear Mr. ***************************** has received your BBB complaint regarding balances stated as not belonging to you. The letter you provided did
not show any debt items or when they occurred, and we would need more details about the items being disputed in order to
assist you.
If you have concerns that TeleChecks system contains inaccuracies, we can provide a TeleCheck File Report (TFR) which you
can then review and identify any information of concern. To pull a TFR, we would need the full routing and bank account
numbers for any checking accounts you are using or requesting information. Alternatively, we may be able to locate the
information to pull a TFR by using either your social security number or drivers license or other state issued identification.
Please note all information you provide us is legally protected from unauthorized disclosure. If you would like to request a
TFR, either visit our website at ************************************************************************ or if you would like to complete
a hard copy form, please call our ******************** at ************** to request we mail you a form.
If you have any additional questions or concerns, please call me directly at ************** or by email at
******************************************. You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to
5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
Sincerely,
******* *****
Consumer Resolution Services

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