Complaints

This profile includes complaints for TeleCheck Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

TeleCheck Services, LLC has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  TeleCheck Services, LLC

  600 Vel R Phillips Ave Milwaukee, WI 53203

• 

  TeleCheck Services, LLC

  PO Box 979 Brookfield, WI 53008-0979

• 

  Telecheck

  PO Box 6806 Hagerstown, MD 21741-6806

• 

  Telecheck

  300 State St Ste 404 Rochester, NY 14614-1019

• 

  Telecheck Services Inc

  8650 W College Blvd #200 Overland Park, KS 66210-0009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I presented a good check with more than sufficient funds in the account to rite aid pharmacy in Granada hills **********. Rite aid declined to accept the check based on advise from telecheck. Their 800 number given was impossible to contact a real person, and keeps looping in automated system.

  Business Response

  Date: 08/05/2022

  August 4, 2022
  

  ***********************
  17224 *************
  Granada Hills, ** 91344
  RE: BBB Complaint No. ******** / ***********************
  

  Dear ******************,
  TeleCheck has received your BBB complaint regarding a check decline that you received at Rite Aid. We would like to apologize for
  any frustration this decline has caused as well as any difficulty reaching a TeleCheck phone representative to discuss this issue. Please
  contact me directly by phone at ************** or by email at ************************* if you have any questions regarding this
  response.
  As part of its services, TeleCheck evaluates and processes check payments at the point of sale for its merchant clients by evaluating
  transactions against its database. For many merchants, TeleCheck guarantees payment for checks it accepts even if the check returns
  unpaid. TeleCheck will decline a check if there are negative items associated with the transaction (a Code 4 decline) or when a
  statistical analysis of the check and transaction indicates an unacceptable risk that the transaction will not clear. In those instances,
  TeleCheck will issue a Code 3 decline.1
  
  With the information in your complaint, we were able to locate the transaction in question and the Trace ID associated with it ---
  14003100000359663285082
  -- which was processed on a Citibank checking account ending ****. TeleCheck issued a Code 3 decline
  for this transaction because of the lack of check writing history associated with this checking account. However, as a result of the
  information provided in your complaint, TeleCheck has made some modifications to your information in our system which we believe
  will reduce the likelihood of future Code 3 declines. TeleChecks system does not indicate any check transactions since the decline at
  issue or our adjustments.
  
  If you have any additional questions or concerns, please contact me at the phone number or email provided above. You may also
  contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET. This would be the best time to reach a
  supervisor if additional assistance is necessary.
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER
  ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  

  Sincerely,
  *************************
  Consumer Resolution Services

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to pay my sprint/t-mobile **** on, July 25,2022 from my Wellsfargo banking account which has over a large amount of money in this account. I just paid ************* **** $303.02 and my gas, water etc:Telecheck declined my payment for no reason whatsoever. I called speaking with, ***** asking why was my check declined and he claimed because I didn't have money in my account and I can assure you that is a lie! I've paid *************** off this same account over 10- ten years now and other business and have never had a return check whatsoever. I have more then enough money in my account including 22 credit card with a credit score of 744 which also can be proving with credit report that states never late paid on time for the pass seven years... I even ask him to call my bank and verify that the funds are there and he refused. Then he couldn't give me a good reason of why. I asked for a supervisor and was placed on hold for an hour which no one ever answered my call.These people. TeleCheck are trying to cause hardship and harm to my liveihood and they are a scam misleading fraud to the public and need to be investgated ASAP!

  Business Response

  Date: 08/08/2022

  Dear ******************,
  

  TeleCheck has received your BBB complaint regarding a check decline. I would like to sincerely apologize for the trouble you have encountered with this decline. Please note I tried reaching out to you at the phone number provided in your complaint
  (**************) on July 29, 2022, and August 02, 2022, but I received no answer and left a voicemail on both attempts. If you would like to discuss this with me directly, please call me directly ************** or reach me directly by email at
  **************************************.
  For background, TeleCheck is a check acceptance company and specialty credit reporting agency which works with merchants nationwide who wish to accept payment by check. For many merchants, TeleCheck also provides warranty services. As part of
  its services, TeleCheck evaluates, and processes check payments at the point of sale for its merchant clients by evaluating transactions against its database. If TeleCheck accepts a check, it guarantees payment to the merchant even if the check returns
  unpaid for some reason.1 TeleCheck will decline a check when there are negative items associated with a check writer in its database (a Code 4 decline) or when a statistical analysis of the check and the transaction indicates a greater risk that a check
  will not clear than a merchant is willing to accept.2 In those instances, TeleCheck will issue a Code 3 decline. While we understand your frustration, we need a little more information to help us locate the specific declines in our system so
  we can help resolve your concerns. With this information we should be able to better figure out why you received the decline and see if there are any additional steps that we can take to minimize the chance you will receive any other declines in the
  future. Typically, we utilize a specific decline number you should have received at the point of sale, which is provided on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional
  information should allow us to locate and address the transaction at issue:
  A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or
  A copy of a voided check from the account in question.
  Please note all information you provide us is legally protected from unauthorized disclosure.

  
  While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please contact me directly as noted above. You may also contact our ******************** at ************** Monday-Friday 8:00
  a.m. to 5:00 p.m. ET. This would be the best time to reach a supervisor if additional assistance is necessary.
  1 While a merchant remains free to accept a check even if TeleCheck declines to accept it, TeleCheck will not provide a
  warranty.
  2 A Code 3 is not reported to third-party consumer reporting agencies and in no way reflects negatively on a consumers credit
  status. TeleCheck does not have access to a check writers account and does not verify account balances as part of the
  processing services it provides. For further information please visit https://getassistance.telecheck.com/how-telecheckworks.html.
  

  Sincerely,
  ***************************
  Consumer Resolution Services

  Customer Answer

  Date: 08/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

  
  

  I spoke with an agent at Telecheck who admitted they make a mistake and clear their system.

• Initial Complaint

  Date:07/24/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collections letter from Telecheck for a charge I did not recognize and disputed it. They came back to me in well over 30 days with documents that did not at all prove their assertion and were for the wrong person. I responded to a) question the validity of this claim since so much of their information was wrong along with written evidence (in addition to telling them that I dont recognize this charge) and b) verify that they indeed owned the claim in question (which they did not provide). Further, my more tech savvy relative looked into this and noted that I was in a state where sports betting is illegal during the month that they said this charge occurred so I could not have executed this transaction as they are claiming it is for a sports betting website or application. This also coincides with when my email password was compromised, affecting several other accounts.Ive attempted to do this twice via certified mail (I have receipts). The first time, they ignored it and didnt sign. The second time, they signed and never responded. It has now been well over 30 days since my first letter. At this point, I can only assume that Telecheck would prefer to harass random individuals and try to collect either illegitimate monies or sensitive information via phishing rather than act based on facts. This is the definition of predatory. It has now been well over 30 days since Ive sent my second letter to them without response. I firmly request that Telecheck confirm that they have removed this account from their system in writing as soon as possible and that this account will not be forwarded to any third parties (including but not limited to credit bureaus, consumer credit agencies or other collection agencies). Im not tech savvy and need checks to do things like pay groceries. This is hurting my ability to obtain basic necessities, and taking a serious toll on my physical, emotional and mental health. Please stop hurting my family and me.

  Business Response

  Date: 08/03/2022

  August 3, 2022
  *******************
  2 ***************
  ********, ** 10003
  RE: BBB Complaint # ********
  Original Creditor: DraftKings
  Current Creditor: TeleCheck Services ****
  Reference Number: 44-220204425772
  

  Dear **********
  TRS Recovery Services, **** (TRS) received your BBB complaint regarding the above-referenced item. We apologize for any
  inconvenience or frustration resulting from our attempt to collect on the above-referenced item, but please note TRS already
  updated this item to a forgery status and closed it in its systems. We informed you of this in our July 19, 2022, response which
  we have enclosed for your records. Accordingly, you have no responsibility for this item.
  We have also reported this information to TRS affiliate, TeleCheck Services, Inc. (TeleCheck), a specialty reporting agency. If
  you would like additional information from TeleCheck, please contact TeleCheck at **************.
  Finally, please note that TRS does not report to any of the three major credit reporting agencies, i.e., Experian, Equifax, and
  TransUnion. Accordingly, these items should have no effect on your credit report with those agencies.
  If you have any additional questions, please contact our ******************** at ************** Monday-Friday 8:00 a.m. to
  5:00 p.m. ET or you can reach me directly at **************.
  

  Sincerely,
  *****************************
  TRS Recovery Services, ****
  Enclosure
  Corporate Headquarters: 16

  Customer Answer

  Date: 08/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Declined for no reason. Reason being little history . Not one negative remark. This company should not be in business. This company ruins lives

  Business Response

  Date: 07/29/2022

  
  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  464992
  IN ALL FUTURE CORRESPONDENCE 
  July 28, 2022
  
  
  ****************************************************************************************************************** 92677
  
  RE: BBB Complaint No. ********/ ***************************
  
  Dear ********************,
  
  TeleCheck has received your BBB complaint regarding a check decline. I would like to sincerely apologize for the trouble you have encountered with this decline. Please note I tried reaching out to you at the phone number provided in your complaint (**************)on July 25, 2022, and July 26, 2022, but I received no answer and left a voicemail on both attempts. If you would like to discuss this with me directly, please call me directly ************** or reach me directly by email at **************************
  
  For background,TeleCheck is a check acceptance company and specialty credit reporting agency which works with merchants nationwide who wish to accept payment by check. For many merchants, TeleCheck also provides warranty services. As part of its services, TeleCheck evaluates, and processes check payments at the point of sale for its merchant clients by evaluating transactions against its database.If TeleCheck accepts a check, it guarantees payment to the merchant even if the check returns unpaid for some reason.[1] TeleCheck will decline a check when there are negative items associated with a check writer in its database (a Code 4 decline) or when a statistical analysis of the check and the transaction indicates a greater risk that a check will not clear than a merchant is willing to accept.[2] In those instances, TeleCheck will issue a Code 3 decline.
  
  While we understand your frustration, we need a little more information to help us locate the specific declines in our system so we can help resolve your concerns. With this information we should be able to better figure out why you received the decline and see if there are any additional steps that we can take to minimize the chance you will receive any other declines in the future. Typically, we utilize a specific decline number you should have received at the point of sale, which is provided on the transaction record (receipt) that was provided to you. If you do not have that information, any or all of the below additional information should allow us to locate and address the transaction at issue:
  
  A copy of your drivers license or other state-issued identification used in connection with the denied transaction; or
  A copy of a voided check from the account in question.
  
  Please note all information you provide us is legally protected from unauthorized disclosure.
  
  While we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or you can reach me by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET.This would be the best time to reach a supervisor if additional assistance is necessary.
  
  
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  
  Sincerely,
  
  ***************************
  Consumer Resolution Services
  
  
  [1] While a merchant remains free to accept a check even if TeleCheck declines to accept it, TeleCheck will not provide a warranty.
  
  [2] A Code 3 is not reported to third-party consumer reporting agencies and in no way reflects negatively on a consumers credit status.TeleCheck does not have access to a check writers account and does not verify account balances as part of the processing services it provides. For further information please visit https://getassistance.telecheck.com/how-telecheck-works.html.
  

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2022 our checking account was compromised with a fraudulent check using our account number. The account was closed and a new account was opened. The police are involved locating the individual. Telecheck will not permit me to present a check with a business using the telecheck services. They are dening my acess do to fraudulent activity. I have contacted them and sent the proper forms to the ******** ** address to clear this problem. I want to be able to use checks at businesses that use telecheck. I am not the criminal but the victim.

  Business Response

  Date: 07/29/2022

  
  IMPORTANT NOTICE:
  REFER TO TRACKING NUMBER
  464110
  IN ALL FUTURE CORRESPONDENCE 

  
  July 28, 2022
  
  
  ******************************
  25 ********
  **********,** 18901
  
  RE: BBB Complaint No. 17571747-11575921/ *****************************
  
  Dear **************,
  
  Thank you for your recent communication requesting the fraudulent activity removed from your name. Please note I tried reaching out to you at the phone number provided in your complaint (*************) on July 20, 2022 and July 26, 2022 left voicemail messages requesting more information. If you would like to discuss this with me directly, please call ************** or reach me directly by email at **************************
  
  For background,TeleCheck is a check acceptance company and specialty credit reporting agency which works with merchants nationwide who wish to accept payment by check. For many merchants, TeleCheck also provides warranty services. As part of its services, TeleCheck evaluates and processes check payments at the point of sale for its merchant clients by evaluating transactions against its database.
  
  We have reviewed and researched our system with the information you provided with your complaint.  While we understand your frustration, we need a little more information to help us locate the specific accounts in our system so we can help resolve your concerns. With this information, we should be able to locate any account information relating to your identifiers.  Any or all the below additional information should allow us to locate and address the transaction at issue:
  
  A copy of your drivers license or other state-issued identification
  A copy of your social security card; or
  A copy of a voided check from the any accounts in question.
  
  Please note all information you provide us is legally protected from unauthorized disclosure.
  
  If you have any other identifying information for which you would like to request a copy of your TeleCheck File Report (TFR), you can request one online at: https://getassistance.telecheck.com/consumer-file-report/ or you can send a request by mail to: TeleCheck Services,Inc., Attention: Consumer Resolution Services, P. O. ************************************************************* we have done our best to respond to the issues you have raised, if you have any additional questions or concerns, please call me directly at ************** or you can reach me by email at ************************** You may also contact our ******************** at ************** Monday-Friday 8:00 a.m. to 5:00 p.m. ET.This would be the best time to reach a supervisor if additional assistance is necessary.
  
  
  PLEASE NOTE ALL RETURN CORRESPONDENCE MUST EITHER REFERENCE THE TRACKING NUMBER ABOVE OR INCLUDE A COPY OF PRIOR CORRESPONDENCE RECEIVED FROM TELECHECK.
  
  Sincerely,
  
  ***************************
  Consumer Resolution Services