Complaints

This profile includes complaints for Landmark Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Landmark Credit Union

  PO Box 510910 New Berlin, WI 53151-0910

  
• 

  Landmark Credit Union

  4501 W National Ave Milwaukee, WI 53214-3650

  
• 

  Landmark Credit Union

  955 Lexington Dr Oconomowoc, WI 53066-4464

  
• 

  Landmark Credit Union

  4000 S 27th St Milwaukee, WI 53221-1828

  
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  Landmark Credit Union

  973 Milwaukee Ave Burlington, WI 53105-1230

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a previous complaint but didn't get the letter that Landmark was referring to until yesterday and my case was already close. My original complaint is that they have ZERO accommodations for new mothers with their loan policies. While they did defer 2 months, maternity leave in US is 12 weeks. In other countries it is **** months and the women is paid. Here, we are NOT! so deferring a bill that I will eventually still pay down the line seems like a small ask!I don't know where they expected me to pull the 3rd months payment out of. I ask for consideration and they denied me. I filed a complaint, they said they would send me a letter. The letter basically said, too bad so sad. Those are our policies. SO even if there is nothing they will do. I believe their business should be graded a F- for they way they treat new mothers. Just terrible. Bad business. Begging for defaults and setting mothers up for failure. Have you seen the cost of diapers and formula? Corporations run ******* and there is ZERO care for people! This company is disgusting and i will look to refinance ASAP!

  

  Business Response

  Date: 01/19/2023

  Dear ********************,
  
  We have investigated your concern and researched the details of your vehicle loan with Landmark Credit Union. Due to the sensitive nature of the supporting information, a detailed response has been sent to the address on file. Once you have had an opportunity to review the information, please let us know if you have any further questions.
  
  Kind Regards,
  Landmark Credit Union

• Initial Complaint

  Date:12/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a 12 week, unpaid maternity leave 9/5/2022. At that time contacted Landmark Credit Union to see if they could defer my car payment for the three months while I wasn't getting paid. They did allow me to defer two payments, but said they couldn't do 3. I took what I could get at the time and thought I would be able to make it work. I didn't consider that when I returned to work, my first 7 checks would be reduced to pay for the benefits I couldn't pay for Sept-November. My family insurance alone is $800/mo., so $2400 right there that I owe my job. Not to mentioned 401K, FSA etc. In summary, I contacted Landmark to see what I could do and basically the answer was not much. I did speak to a very nice lady, ****, but there wasn't really much she could do for me besides commit my next 6 pay checks to catching up my car loan. I think it is TERRIBLE that mothers in this country are not offered paid leave or any sort of support while they are on leave and returning to work. It is also terrible that companies like Landmark credit union don't have any accommodations for mothers trying to care for a newborn. Now, my credit score is on the line all because I had a baby with a car note through Landmark credit union. I had Guardian credit union during my last 2 maternity leaves and I had ********** deferring my car loan for the period of time I was scheduled to be off of work. I have NEVER had a car loan in default. This is stressful. Is my only option to refinance through a different company?

  

  Business Response

  Date: 12/29/2022

  Dear ********************,

  We have investigated your concern and researched the details of your vehicle loan with Landmark Credit Union. Due to the sensitive nature of the supporting information, a detailed response has been sent to the address on file. Once you have had an opportunity to review the information, please let us know if you have any further questions.
  
  Kind Regards,
  Landmark Credit Union

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a loan extension for two months to have the payments moved to the end of my loan term due to financial hardship. It was approved and I signed the form and sent it in to have both the payments for 10.12.22 and 11.12.22 . It was done for 10.12.22 but the payment for 11.12.22 was never moved and my account showing $1474. due on 12/12/22 which is the amount for two payments when it should be $739.50. Ive called numerous times to have it fixed so that it does not affect my credit. I keep being told it will be fixed. As of 12/5/22 it is still not fixed and my credit is in jeopardy.

  

  Business Response

  Date: 12/08/2022

  Dear ****************,
  
  
  We have investigated your concern regarding your loan extension. Due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.

   

  Sincerely,

  Landmark Credit Union

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible business practices and false information being shared with ones staff and supervisors Was told by manager ****** at ***************** that we dont have to notify you if we are making changes to your account ****** also lied and said I would have been notified by there collections team asked her for the ************** she said they did not call me I was told my account was ***************************************** according to ****** went over statement with ****** shows deposites in the account, well ****** says because they money was not in the account long enough it didnt count information that I was not aware of

  

  Business Response

  Date: 12/08/2022

  Dear ****************,
  
  
  We have investigated your concern regarding your account. Due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.
  
  
  Kind Regards,
  Landmark Credit Union

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:11/13/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suspect Landmark Credit Union of predatory lending practices. Company has changed my payment schedule and amount due without me signing a new contract.

  

  Business Response

  Date: 11/17/2022

  Dear ******************,

  We have investigated your concern and researched the payment schedule of your vehicle loan. Due to the sensitive nature of the supporting information, a detailed response has been sent to the address on file. Once you have had an opportunity to review the information, please let us know if you have any further questions.

  Sincerely, 

  Landmark Credit Union

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My checking account was ripped for $555.50 and I was charged $90 in overdraft fees and they denied my claim because the transaction accured from IP address. I told them my phone was hacked and they were controlling my phone. Some one purchased $550 in crypto currency with my account. They never called me to investigate what I had to say, just sent me denial letter.

  

  Business Response

  Date: 10/26/2022

  Dear ******************,
  
  We have investigated your concern and researched the unauthorized transaction claim. Due to the sensitive nature of the supporting information, a detailed response has been sent to the address on file. Once you have had an opportunity to review the information, please let us know if you have any further questions.
  
  Kind Regards,
  Landmark Credit Union

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/27/22 a transaction was performed by the credit card department of LCU on their own behalf that was so well mishandled they can't seem to find where they transferred my money. Repeat calls since 9/30 and today, 10/3, have yielded nothing but long holds and waits as long as 40 minutes for 'answers.' False assurances later, I am notified that my money was transferred "to another bank or credit union"--I DON'T HAVE ANY OTHER BANK OR CREDIT UNION! The incompetence is staggering!The error was admitted by ***** and ******* of the credit card department, eventually transferring me to ******* from ACH. Haven't heard back since leaving a voicemail message. Everything indicates this mistake was easily preventable, but the mishandling after the fact and lack of conclusive answers or tangible progress is beyond baffling.Ref. #***********************

  

  Business Response

  Date: 10/06/2022

  Dear **********************,

  
  We have investigated your concern and researched the history of your credit card account with Landmark Credit Union. Due to the sensitive nature of the supporting information, a detailed response has been sent to the address on file. Once you have had an opportunity to review the information, please let us know if you have any further questions.

  
  Kind Regards,
  Landmark Credit Union

  Customer Answer

  Date: 10/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  There's no pending or authorized transaction reimbursing me of my funds. After the waste of time that was my initial call 9/30, ***** (the next person I spoke with after *********************** up with 40 minutes of long holds and nothing getting accomplished) assured that the problem could be resolved that same day. Calling back that following Monday 10/3 there was still no update, so I called again and spoke with ***** which was even less productive. The claims previously given came directly from *****, and with further proof from this UAS agency they never received any $260.13 reversal on the 27th through to today, this is in any other context stealing or gross negligence. I can forward the emails from the billing department of UAS confirming the credit card department either doesn't know where they sent my money, or is deliberately lying to cover up their obvious "error." If this does not get resolved I will be leaving this credit union for one better suited to handle and manage money. These emails from the billing department referred to can be forwarded wherever needed for review.

  No callback from this ******* referred to by the department (10/3), and don't anticipate one coming either. All they've done is deflect and obfuscate throughout this entire process.

  There was just a fraudulent transaction from my checking account today (10/6). Submitted a secure message (#*****) regarding this and await an actual response.

  Initial Reference #: 00000000000915003590162

  From UAS billing department: "Upon review, there was no payment reversal recorded on 9/27. The payment reversal on your loan happened on 9/14 and was completed on 9/17."

  This email can be forwarded upon request.
  [Please type your response here.]
  
  Regards,
  
  ***********************************

  

  Business Response

  Date: 10/17/2022

  **********************,

   

  We reached out to you using the telephone number on file on 10/13/2022 to discuss the details of your initial complaint. Please reach out to the associate directly using the information provided in the message left for you. 

   

  We look forward to hearing from you,

  Landmark Credit Union

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/22/2022 Call to inquire about a fraudulent (fake) check drawn on my business account for $4,277. by a stranger on the east coast, & the $30 charge for insufficient funds. ***** was rude: interrupting me repeatedly. I was issued a courtesy refund of the insufficient funds charge for the fraudulent check for which I am grateful. When I asked about the security system in place to identify fraud, she laughed: "we can't catch everything." Haha. The check had a stranger's name on it and an address on the east coast. As I am the only person on the account, why / how is it that the check was accepted vs flagged? A few hours later I called back to inquire about processes & procedures. Do you report this incident of fraud? If so, to who? Do you investigate? If so, what is that process? What can I to expect? For future reference, what is the process if they check had gone through ... how to recover lost funds due to criminal acts? ******* told me they would "research" it. He told me the account was frozen, but knew nothing else. 9/24/2022, the Hartland Branch Manager ******* informed me that the account had a Management Hold on it, not a freeze. What's the difference between a Management Hold and a freeze, which I was told was placed on my account? My main purpose in talking to him was assess my financial security re business with LCU vs. business elsewhere, not be "educated" about criminal behavior. He droned on and on, "I know you don't want to hear this (an INACCURATE ASSUMPTION / ATTRIBUTION) but this is what criminals do." Then told me I was "putting words in my (HIS) mouth." Argued that he did not say I would receive a call regarding the "research"; he turned it around, saying that I said it. The worst customer service ever. Dishonest / Deflecting responsibility / Projecting / Put words in my mouth but accused me doing that. Argumentative. Unprofessional. Incompetent. Aggressive. Manipulative. Bully.

  

  Business Response

  Date: 09/28/2022

  Dear ****************,
  
  After reviewing your account, it was determined that per your request, the member service representative had placed a hold on your available funds. As of the date of this letter, that hold is still active on your account. Due to the sensitive nature of your situation,a member service representative will be reaching out to you directly to follow up on your concerns.
  
  Landmark considers this matter closed at this time.

  Customer Answer

  Date: 09/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:09/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a car from a dealership named Uptown in *********, *********. Uptown financed my car loan through Landmark Credit Union. The car is registered in the state of ********* under my name. On the loan, I am the primary applicant and my husband ************************* is the secondary applicant. The problem was how Landmark then mailed a letter to us with the payment information but it was only addressed to my husband. The car loan for my car was only in his name. I tried calling them and got no help. I called Uptown and the finance head reviewed the paperwork and was shocked I wasnt on the account as he stated the paperwork reflected myself as the primary applicant and my husband as the secondary applicant and didnt know how the credit Union messed it up. My husband then called Landmark and spoke with someone who blamed the dealership and refused to help. I would like the loan I received for my car which utilized a hard check on my credit to have my name on it. Ideally, my name would be listed first and my husband would be second.But to not have my name on the loan AT ALL is simply baffling. Secondly, our contract money owed is greater than what my husband alone is now being expected to pay in this loan.

  

  Business Response

  Date: 09/13/2022

  This message is in response to the complaint received by Landmark Credit Union (Landmark), concerning your auto loan applicant assignment.

  
  We have investigated your concern and were able to rectify as requested. Due to the sensitive nature of the information, a formal response has been sent to the address on file. Once you have had an opportunity to review, please let us know if you have any further questions on this matter.

  
  Sincerely,

  
  Landmark Credit Union

  Customer Answer

  Date: 09/14/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  However, as I am not at this time able to check to confirm that the issue has been resolved, Ill wait for the letter which the business stated it would send.

  Thank you for your time and help!

  
  Regards,
  
  *******************************

  
  

• Initial Complaint

  Date:07/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter in the mail from Landmark CU stating that "we have been trying to reach you regarding a matter of importance as it relates to you mortgage. Please call **************." So I dropped everything and called wondering and the service that i was connected to was about applying for mortgage protection insurance through *************************** Center. Why would they not state on the letter that this was about applying for optional products and not that they have been trying to reach me. This is very misleading and only in small print do you see *not affiliated with any lending institution.

  

  Business Response

  Date: 07/22/2022

  Dear **************,

  We apologize for any confusion this letter using our name *** have caused, however, Landmark Credit Union (Landmark) is in no way affiliated with the *************************** Center.  In addition, Landmark does not share members personal information to non-affiliates. We are vigilant in protecting personal information of our members and we understand your frustration with receiving unsolicited communications. Thank you for bringing this matter to our attention as it will assist us in responding to other inquiries if necessary.

  
  Kind Regards,
  Landmark Credit Union