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Business Profile

Credit Union

Landmark Credit Union

Reviews

This profile includes reviews for Landmark Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Landmark Credit Union has 34 locations, listed below.

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    Customer Review Ratings

    1.04/5 stars

    Average of 26 Customer Reviews

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    Review Details

    • Review fromMark T

      Date: 05/01/2025

      1 star
      Landmark Credit union deserves a ZERO . They failed to close my account . I brought it to theur attention and they do not care. They have extremly poor customer appreciation . Landmark caused me to lose money and my time . Stay clear of Landmark credit Union
    • Review fromCHRISTINE T

      Date: 04/01/2025

      1 star
      I HAVE HAD AN ACCOUNT HERE FOR DECADES, WHEN I RELOCATED, KEPT IT, NOW I GET NO SERVICE, I HAVE A FUKING GUARDIAN, TAKING MONEY OUT OF MY ACCOUNT, CAN'T GET A STATEMENT!!!!!!!!!!!!!!DO NOT USE THIS BANK, IT IS AWFUL, TAKE IT FROM SOMEONE, HERE FOR DECADES!!!!!!!!
    • Review fromKaty S

      Date: 12/10/2024

      1 star
      We used to love Landmark. But Sheri ******* ***** was my financial advisor. She recommended I invest in this specific Chase account that if I left my money in there for 7 years it guaranteed a specific percentage return. She fucking lied. I would have made more in a CD. I would have done better if I'd put the money under my mattress, at least I could have used it in 7 years. I didn't make shit. Do not trust these thieves.
    • Review fromMelissa S

      Date: 11/15/2024

      1 star

      Melissa S

      Date: 11/15/2024

      I will be going to another credit union after nearly 2 decades. They have horrible overdraft services, they mess with postings on the accounts to maximize their overdraft fees they take, they allowed FOUR transactions to decline on a SAVINGS account that hasnt been used and racked up $120 in overdraft fees. They will hold deposits and let pending debits post to allow a $30 fee and then post the salary or deposit. They also leave deductions in a pending status and when your account gets low on money, the pending transaction disappears so if you use the money thinking it posted, bam - another overdraft fee! They have been sued before and should be again, much as 7-9% of their profitable revenue comes from $30 overdraft fees. We are paying for those nice buildings. Ive looked into other credit unions and they do not have these practices! In fact, one local one charges one $5 overdraft fee per day and thats it. If you accidentally have anything else come in for an overdraft, you dont get hit with multiple fees. Landmark is basically a regular big bank only looking out for themselves!

      Landmark Credit Union

      Date: 11/25/2024

      Dear *******,We have investigated your concern regarding your Landmark Credit Union Accounts. Due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.Sincerely,Landmark Credit Union

      Melissa S

      Date: 11/30/2024

      Landmark sent me a letter justifying their theft of customers through overdraft fees and their poor posting practices. I dont care what they have to say, Ive already started to move banks. I pray someone opens another class action lawsuit against them. **** has a posting policy that doesnt keep things in pending, then puts money back in the accounts, then pulls the money 4 days later and purposely overdraws your account for their $30 gain. Oh and they only charge $5 once in an entire 24 hours for overdraft, not let them piles up. I am so happy to move. Bye after almost 20 years Landmark!
    • Review fromMelinda T

      Date: 08/18/2024

      1 star

      Melinda T

      Date: 08/18/2024

      Absolute terrible service! Employees have the worst attitudes! Very very rude and snarky. Get better employees to serve customers

      Landmark Credit Union

      Date: 08/19/2024

      Hi, Melinda. We'd like to learn more about your experience. Please call our Member Support Team at 262.796.4500. We hope to hear from you soon.
    • Review fromThomas W

      Date: 04/30/2024

      1 star

      Thomas W

      Date: 04/30/2024

      landmark credit union credit card. stay AWAY! they make it difficult to say the least to redeem your points, they make it just as difficult to cancel your card. also not very helpful with concerns. YUCK!

      Landmark Credit Union

      Date: 05/03/2024

      ***********,We apologize for any inconvenience experienced while working with our third-party provider. We would be happy to directly assist in the redemption of any rewards. Please contact us at ********************* for further information.
    • Review fromMax W.

      Date: 03/11/2024

      1 star

      Max W.

      Date: 03/11/2024

      Currently I'm behind on my two car loans with LCU. Recently I received a call from their representative (we'll call him ******) wanting an update and or resolution. Prior to speaking with ******, I informed another rep that I would like to surrender the vehicles. The rep informed me of the process and that I could still owe a remaining balance after the vehicles were auctioned. When ****** called, he asked for Mr. ***** (that's me) in a tone that could make a person have flashbacks to their childhood, and aggressive.I took his tone as he means business and probably will be direct. I gave him permission to call me ***. He commenced to ask probing questions about why I hadn't made an effort to make a payment. I explained it like this “making a payment will take food off my table and I was laid off. I proceeded to address his questions in a calm manner. I understood that I'm currently in the wrong by being delinquent . We were engaged for a little bit about account information, surrendering/repo process. ****** crossed the line with his derogatory comment about me being in my forties, I quickly shut him down from finishing his comment. I did not react in a negative manner, just proceeded on with the call. I was truly off guard because I made myself vulnerable due to the nature of the situation. Shortly afterwards, ****** again started to make another insulting commit by saying " you should find a new job", combined with his tone. I was insulted for the second time. I addressed his comments in a non aggressive manner. Expressing that the new job is experiencing a slow period that's not normal, and I'm actively seeking a second or new job. The call ended with us agreeing to reconvene in a couple weeks. There was no empathy, understanding, care, or apology from ******. All key components his teammates showed. I hope no one else has an experience like this. These last few days, I haven't been myself. ****** words have negatively impacted my emotional state.

      Landmark Credit Union

      Date: 03/21/2024

      Dear **************, We apologize if you have experienced any frustration with your latest interaction with a Landmark Credit Union associate. We appreciate your feedback on this matter. Due to the sensitive nature of supporting information, we have mailed a more detailed response to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter. Kind regards,Landmark Credit Union
    • Review fromKarrissa H

      Date: 12/27/2023

      1 star
      I have been a member with landmark for 23 years. I recently paid off a car loan with them. Never late and had automated payments out of account. Ive also got 3 other car loans previously. Go into our branch in ********* ** was preapproved for an auto loan. Only when I got to ***** and tried to purchase a car was told landmark denied me due to poor performance with landmark credit. What??? How insulting. Im debating on taking my service elsewhere. Has to be more to this denial. So disappointed
    • Review fromAshley W

      Date: 12/17/2023

      1 star

      Ashley W

      Date: 12/17/2023

      Landmark Credit Union isn't no help!! I was in the process of buying a home ,and applied for a Conventional and FHA loan and was in the process for about a month. I was receiving the run around to end of getting denied. I feel race has a significant factor and discrimination was the problem. I bet If I was white I would've got approved immediately. My credit is high 600 and has 2 years of employment history. Credit wasn't the problem at all.

      Landmark Credit Union

      Date: 12/20/2023

      Dear ******, We have investigated your concern and due to the sensitive nature of the supporting information, a detailed response has been mailed to the address on file. Once you have had a chance to review the information, please let us know if you have any further questions on this matter. Sincerely, Landmark Credit Union
    • Review fromAndrew S

      Date: 11/16/2023

      1 star

      Andrew S

      Date: 11/16/2023

      Landmark is complete garbage. It's for people with alot of money. No guidance as far as building credit. Not really willing to work with you. Non stop phone calls if ur a day late on something and then you'll get a call 2 hrs later from someone else for the same ****. Un real. Now I've been communicating my current situation with them all along the way due to me filing for bankruptcy. Last night I had 243.55 in my checking account and they literally drained it...left me with nothing. Had to borrow money for gas to get home. Needless to say I am done. Done done done. 12 years. Done. Been wanting to get out but that was the last straw. Landmark sucks and I thought they sucked before they robbed me too. Go to summit credit union they give u 50 bucks if u close ur landmark acct and open one there. Wayyy better and way more helpful. Landmark ****** ** *




      Landmark Credit Union

      Date: 11/21/2023

      Dear ******,We have investigated your concern and due to the sensitive nature of the supporting information, a detailed response has been mailed to the address on file. Once you have had a chance to review the information, please let us know if you have any further questions on this matter. Sincerely,Landmark Credit Union

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