Complaints
This profile includes complaints for Landmark Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 63 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Landmark Credit Union. I do not have a contract with the collection agency. They did not provide me with the original contract as I requested.
Business Response
Date: 05/22/2025
An associate has reached out to you to discuss the matter further and has provided their contact information. Please contact us at the number provided to you.Initial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fraud alert on my debit card 3 weeks ago filed dispute with landmark I am still waiting for my money to be refunded I've called them many times it took till today for them to send me a dispute letter I did get the fraud alert it got me nowhere with them had to get new card they told me don't use debit card online only credit card I as a consumer am supposed to be protected from thisBusiness Response
Date: 05/07/2025
RE: BBB Complaint #********
Dear Ms. ******
This letter is in response to the complaint received on May 6th, 2025, by Landmark Credit Union
(Landmark) via the Better Business Bureau (BBB).
We received your dispute on April 21st, 2025, and completed our review on May 5th, 2025. At that
time a final decision was made, and the dispute was closed. A claim closure letter was sent
explaining the outcome of the dispute.
As part of our investigation, our Debit Dispute Manager reviewed your dispute and confirmed
that it was conducted within the appropriate timeframes and that the decision reached was
appropriate based on the information available.
If you have any further questions, please contact us at ************.
Sincerely,
Landmark Credit UnionInitial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a checking account on 11/17/24, as a previous customer I had never had any issues until this incident. On 12/18/24 I received an email as well as text message alerting me that there was what appeared to be fraudulent activity. Now initially upon receiving the email and text I did not open them as I thought they were promo ads as I had just opened a new account, fast fwd a ***resentative contacted me the same day (12/18)stating that **** Car Rental attempted several withdraws in different amounts and it came across as a red flag, The *** suggested I deactivate my debit card and go into a branch and get a new one which I agreed to.On 12/21/24 Landmark authorized a transaction from **** which brought my account to a negative balance, I worked with a few different people submitting information including an audio message from ************ Owner stating that that those funds should not have been taken out of my account, however the more important thing is that **** did not have my checking account information and this was not an ACH transaction and the only banking info they had on file was the debit card in question which also was charged unauthorized, so the fact that the card was deactivated on the 18th and three days later after a ***resentative from Lamdmark alerted me the previous transactions came across as fraudulent somehow on the 21st a transaction was processed and im now being told that I owe them the negative balance to put my account back in good standing after my dispute was denied, due to them not having a code to submit the dispute to **** is what I was told by ****** ******. So my issue is that the debit card was deactivated and due to their negligence they processed a transaction that should have never been processed and now Im some how responsible for their negligence? How? I requested a call from a Supervisor no one ever responded. This is also an ongoing issue with *********** and another Bank currently.Business Response
Date: 02/26/2025
Dear Abony,
We have investigated your concern regarding your transaction dispute. Due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on this matter.
Sincerely,
Landmark Credit Union
Customer Answer
Date: 02/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
***** *******Customer Answer
Date: 02/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
I have contacted ****** the person I was communicating with several times and asked for a Supervisor to contact me it been over 2 weeks and she has not responded to the voicemails neither has a Supervisor reached out, and again as previously stated if the card was deactivated on Dec.18 due to suspected fraud and the merchant did not have my account info for an ACH transaction exactly how was that same merchant able to go into my account 3 days later and a transaction was approved? More importantly the vehicle in question from the ************** was returned on Dec. 18 per their request after a payment was made, I sent in an audio recording from the owner of the location saying that I did not owe and I should have been refunded.
Regards,
***** *******Customer Answer
Date: 02/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
I have contacted ****** the person I was communicating with several times and asked for a Supervisor to contact me it been over 2 weeks and she has not responded to the voicemails neither has a Supervisor reached out, and again as previously stated if the card was deactivated on Dec.18 due to suspected fraud and the merchant did not have my account info for an ACH transaction exactly how was that same merchant able to go into my account 3 days later and a transaction was approved? More importantly the vehicle in question from the ************** was returned on Dec. 18 per their request after a payment was made, I sent in an audio recording from the owner of the location saying that I did not owe and I should have been refunded.
Regards,
***** *******Initial Complaint
Date:02/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not obligated for the debt claimed by LANDMARK CREDIT UNION. There is no contractual agreement between me and LANDMARK CREDIT UNION, and they have not furnished the original agreement as requested.Business Response
Date: 02/24/2025
Ms. ******,
The Retail Installment Sale Contract was provided to you as a part of the duplicative complaint submitted 12/26/2024. An additional copy of this document and communication has been sent to the address on record due to the sensitive nature of the information.
Sincerely,
Landmark Credit Union
Initial Complaint
Date:01/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11-25-24 bought & closed on Condo with mortgage from Landmark Credit Union (LCU) . On 12-5-24 sold & closed on previous home. At closing discovered $2125 debit on closing statement that no one at closing could explain. At ************ branch talked to **** ********* who would investigate. Next day she called stating it was for insurance *** bought, because they had no evidence of INS for my previous home from 9-1-24 to closing. I then brought insurance declarations to her showing I had insurance from Farmers INS thru 9-1-24 and Acuity INS from 9-1-24 to closing. **** then forwarded this info to unkown at ***. It had already been given to ***** ********, the loan officer at *** during loan application. Never heard back from **** on possible refund.On 12-13-24 received letter from LCU dated 11-16-24 post marked 11-25-24 with forwarding label from **** dated 12-4-24 (note wide margin of dates) indicating LCU bought INS by establishing escrow account with required monthly payments of $177.08. On Same date as above 12-13-24, I received check $1566 for partial refund of INS payment. On 12-16-24 talked to ***** at *** Mortgage Servicing about balance of refund, she said send proof on INS, which I did same day via email. Never heard back from her! On 1-11-25 received check of $559 balance of INS *********** the real problem of concern. On 1-4-25 I received email notices from Kredit *********** that my credit rating dropped 133 points from 813! Checking credit reporting services showed a large drop in my rating, several late payments. ***'s email said payments to Landmark were over 60 to 90 days old. A check of my account on the internet didn't show any payments due. I've already paid on time my first mortgage payment on 1-2-25. I asked **** to check the reason, never heard back!On 1-14-24 mailed letter to Pres.& CEO of *** *** ******** to his ************* requesting to investigate the lack of CUSTOMER ************ ********************** RATING RESTORED, I never heard back!Business Response
Date: 01/24/2025
Dear *****,
We have investigated your concern and researched the details of your complaint. Due to the sensitive nature of the supporting information, a detailed response has been sent to the address on file as of 01/23/25. Please allow ample time to receive the letter. Once you have had an opportunity to review the information, please let us know if you have any further questions.
Sincerely,
Landmark Credit Union
Customer Answer
Date: 01/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ****Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for the debt alleged by LANDMARK CREDIT UNION. I have no contractual relationship with LANDMARK CREDIT UNION, and they have not provided the original agreement as requested.Business Response
Date: 01/06/2025
Dear *******,
We have investigated your concern and researched the details of your vehicle loan with Landmark Credit Union. Due to the sensitive nature of the supporting information, a detailed response has been sent to the address on file. Please allow ample time to receive the letter. Once you have had an opportunity to review the information, please let us know if you have any further questions.
Sincerely,
Landmark Credit Union
Initial Complaint
Date:10/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 14th 2024, ***** TRACKING RF 489 566 002 US) I mailed a negotiable instrument to Landmark Credit Union and CEO *** ******** "hereinafter Landmark". On or around August 16, 2024 Landmark received the tendered negotiable instrument (*** *****) in the amount of $31,000 by notary presentment for settlement and closure of loan account *********. ******************** has refused to settle and close the account in accord with *** *****. I am requesting the *** to investigate the matter by auditing the **** files of Landmark. I can provide you with proof and copies of the negotiable instrument along with the 3811 Form(s), *** 3 Registry, along with processing instructions which were sent to Landmark by notary presentment. Landmark has not made claim of any defects in the negotiable instrument by presentment or returned the negotiable instrument to me. I consider this account settled and closed. Please investigate the account payable/receivables, asset/liability books of Landmark. Also if you may be in need of any of the documents that were presented to Landmark please do not hesitate to contact me. The transaction was also logged into the *** commercial registry : 20240717000095-5. The account number ********* should be zero $0.00 and discharged.Business Response
Date: 10/31/2024
Dear Mr. *************** have investigated your concern and due to the sensitive nature of the supporting information, a detailed response has been sent to the address on file.
Sincerely,
Landmark Credit Union
Initial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10/15/2024 ACH transactions linking account between personal bank accounts - pending per ACH guidelines before visible to be seen in the transferred account 10/15/2024 ACH transactions required (verify amounts (2) deposited into account to complete transfer)10/15/2024 receiving account didnt show amounts to verify transactions ACH transactions should not have been transferred 10/15/2024 Landmark took the two deposited amounts back within 12hrs not following ACH guidelines from an account that was not successfully opened x2 10/16/2024 landmark account history showed funds transferred. (navy Federal account not visible yet) allow 2-3 business per call *** from landmark 10/16/2024 Navy Federal fee of $29.00 for $0.49 withdrawn from account with no funds (not completely set up yet)10/17/2024 ACH Transfer/link completed without amounts verified to secure no fraudulent activity on my account 10/18/2024 inquired with landmark ***s- was advised landmark took the $0.49 ********* doesnt appear in my additional account as its a blind transfer but its is currently still in my account without proof from both accounts only one account shows.Business Response
Date: 11/05/2024
Dear ****,
Upon investigating your concern, it was determined that the trial *** deposits were properly initiated through the *** network. Due to the sensitive nature of the remainder of our investigation, a formal response has been mailed to the address on file. Once you have had the opportunity to review the information, please let us know if you have any further questions on the matter.
Sincerely,
Landmark Credit UnionInitial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My partner was incarcerated in July 2024 and made me his financial power of attorney. We own a home together but our finances are not merged so I needed permission to access his accounts. I had to sell a lot of his personal property including two cars, three motorcycles, and now his other house. All institutions have accepted the legal paperwork we have in place that has been notarized. We love over an hour away from any Landmark branch and it is impossible while I work full time to drive to location. ***** has a HELOC with Landmark and I need to include the account number on the closing paperwork so that the payout comes out when the buyer pays. Payments for this loan are automated so I don't have a paper statement to reference and inmates do not have Internet access so ***** cannot look it up for me. The bank is refusing to supply the account number to me unless I physically show up in a bank which I cannot do at this time. I'm prepared to escalate this through a lawyer because it's delaying the closure of the house. I'm hoping this complain helps avoid that. I do not need to withdrawal any funds. I am simply trying to get the information I am legally entitled to so that we can pay off this loan in the next 30 days. Working through customer service had been impossible.Business Response
Date: 10/25/2024
Dear Ms. ***************** style="font-size: 0.875rem;">We have investigated your concern, and due to the sensitive nature of the supporting information a detailed response has been sent to the address on file. Please allow ample time for receiving the letter. Once you have had an opportunity to review the information, please let us know if you have any further questions.
Sincerely,
Landmark Credit Union
Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April 16, 2024, I opened a PREMIUM checking account, #***** and savings account #*****, in lieu of an advertisment of $300.00 being deposited for new members, who have direct deposits sent for 3 months. As required, effective May 10, 2024 and to-date, I have have greater than $250.00 in direct deposits sent to this account. In July, I made a visit to the office listed, to inquire about the status of the Bonus being added to my account. After being at the ** for about an hour, I was told by the branch manager, corporate was working to resolve the problem. I was told it appeared something was overlooked and/or omitted when opening my account. Please note I opened my account with Ms. ** ****** at the same location. I would like for the ** to honor their advertiement committment and add $300.00 to my checking account as agreed.Business Response
Date: 09/27/2024
Dear ********,
We have investigated your concern and due to the sensitive nature of supporting information, a more detailed response has been sent to the address on file. Once you have had a chance to review the information, please let us know if you have any further questions on this matter.
Sincerely,
Landmark Credit Union
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