Complaints

This profile includes complaints for SWAT Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SWAT Environmental

  16680 W Cleveland Ave Ste C New Berlin, WI 53151-3550

  
• 

  SWAT Environmental

  2000 S 4th St Milwaukee, WI 53204-4020

  
• 

  SWAT Environmental

  141 Parker St Ste 111 Maynard, MA 01754-2179

  
• 

  SWAT Environmental

  7325 S Revere Pkwy Ste 505 Centennial, CO 80112-4472

  
• 

  SWAT Environmental

  839 E High St Lexington, KY 40502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 20, the day before my 75th trip to celebrate my birthday in ********** they came to do an estimate and said they could put the system in immediately. I thought it strange they didn't take any readings of the radon level present in the house. The installation seemed to go well and I was happy to be leaving the dog sitter with a system eliminating radon. I came back 9 days later and my radon tester didn't show any improvement. In fact it was higher. They came back and did a bait and switch (Illegal) and said they were putting in a better fan and I was to pay an additional $249, not included in the 5 yr warranty. I chose them even though their warranty was only 5 years when the other company offered 10 years and all inclusive because a neighbor recommended them. The next radon test is worse. My radon levels keep going up. They have done nothing to make it better. Seems they aren't interested. They are clear they are going to charge more making them extremely expensive. Ripping off a disabled senior citizen. I want my money back. I have asked the other company to come and make the situation better. The guy who came to put the bigger fan in blamed my radon tester even though their professional radon test came back bad.

  

  Business Response

  Date: 04/10/2025

  Give us a call and select option 3 for Billing to coordinate a refund. 

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They are as dishonest to you as I have found them to be. I spent all Friday trying to get a person to set up the refund. The only person that answers is Option 1 ( for new installs) Her name is ******* and she told me no refund can be given until they do a full inspection of the system that doesn't work with the upgrade and would have to be through **** ******* the manager ************ He doesn't answer his phone or return voicemails. No appointments for an inspection were given. They are aware the levels of radon are much higher than before their system was installed and unwilling to pay for a hotel for health reasons.
  
  Regards,
  
  ***** ********

  

  Business Response

  Date: 04/15/2025

  ****, the Technician Manager for the area, left you a message on 4/15/25 to set up a date when he can come out and look at the system to find a resolution. Please return his call. 

  Customer Answer

  Date: 04/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home in September 2024 with very high radon levels (>20 pCi/L), so we hired SWAT for mitigation. Given my husband is a cancer survivor, we requested a robust system. The sales and customer service teams were initially responsive.After the first install, radon levels remained high (7.6 pCi/L). Despite follow-up visits in October and Novemberwhere cracks were sealed and a second collection point was addedlevels only dropped to 6.0 pCi/L. I repeatedly asked for a thorough resolution and supervisor ************** January, a new technician assessed the system and found both the original install and second collection point were poorly done. He resealed everything, but those post mitigation results were still 4.9pCi/L. We have a continuous monitor installed as well, and our current 90 day average is 7.8pCi/L, which is well above the *** recommended levels.Since then, Ive spent 56 weeks trying to contact a supervisorcalling, emailing, and leaving voicemailswith no response. Im extremely frustrated with ***** post-installation service and will likely need to hire another company to resolve the issue.I left a ****** review as well, and its interesting to me that my review is no longer viewable on ******, which leads me to believe that they paid to suppress my review.

  

  Business Response

  Date: 04/07/2025

  Sorry to hear about your experience. Someone from our company will be reaching out to you for resolution. 

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am not willing to close this complaint out and accept the generic response of someone reaching out until someone from **** has actually contacted me to discuss the issue and my request for a refund. I have been told in the past by this company that someone will reach out, and then no one ever reaches out. I request that a supervisor from my region reaches out to me to discuss these issues and the refund request prior to their next response to the BBB. Until that occurs, I will continue to reject any responses made from SWAT.
  
  Regards,
  
  ****** ****

  Customer Answer

  Date: 04/30/2025

  I am reaching out regarding BBB case 23163330. I received a message from you in the portal stating that you have not heard back from the company to date. I received a call from them on 17Apr2025, but I was travelling and unable to respond. I called the representative back on 21Apr and left a message but never got a call back. I called again today and also was unable to reach him, where I left another message. 

  
  

  Therefore, I responded to his email as you can see below. I am not satisfied with this, as I have still not been able to discuss my issues with anyone at the company who can do anything about them, nor been able to discuss the refund.

  

  Business Response

  Date: 04/30/2025

  You just responded to our email today 4/30/25 from the one we sent on 4/17/25. We will get back to you. 

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/5/25 & 3/28/25 SWAT was hired to install a radon mitigation system. The tech did a poor job communicating the job and on 3/5 installed the fan far past my home, due to the fact that he drilled near an exterior outlet without checking. When they were called to come back, I was still unhappy with the aesthetics of the system. When I asked him to drill a new hole, rather than just charging for additional labor, they told me they would have to charge me double (despite voicing time and time again how unhappy I was with the location/work done). I refused to have that happen and told the tech that I no longer needed his services, that I would need the system eventually removed.The system is still installed, and I brought in another ************* and home inspector to review the work. Both first noticed that the system was installed on a slant, which would allow for rain water issues. The biggest problem was that the pipe was not properly sealed-- letting air escape through the floor (you can hear it) and essentially making the entire system useless. Despite the vent not being installed due to my frustration, a radon test was taken with all the windows closed for the three day period--- the results came back at the same levels as when I originally tested (9-10). Along with terrible customer service by both their tech and service manager, Dom, the system was installed incorrectly and was the wrong system for my age home. They made sure to install as quickly and as easily as possible for them, but with no regard for my family's health. It seems that only Dom, who essentially in so few words told me to "deal with it", is the only one with a phone at this huge company. I cannot seem to get a call back or an answer from anyone else at the company regarding picking up the system and coming to a conclusion on the bill. Overall, they are reckless to their customer's home, health and pocketbook. To back up my claims, I have added the official radon report and letter.

  

  Business Response

  Date: 03/29/2025

  As we discussed with you, we knew we had to come back to finish the system due to the weather on the initial installation. When our technician came back out to finish you made him leave because you didn't like the location of the system which you approved originally. You refuse to pay for the work and materials used. 

  Customer Answer

  Date: 03/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ********* **********

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SWAT Environmental of Lansing, ** installed a Radon Detector for us in **** in 2023 with a five year warranty on parts. The fan broke after 1.5 years. They are charging a $250 service fee to fix it which is more than the fan costs. They wont ship a new fan without coming and charging that fee. If you look online, you will see many people with the same issue. Another company stated that this company uses subpar fans and overcharges service on purpose.

  

  Business Response

  Date: 03/10/2025

  We charge for the service of the fan replacement so our technicians can be paid for their time. The fan replacement is covered by the warranty. If you would rather purchase a fan yourself and replace yourself, you can certainly do that. 

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [If the fan replacement is covered by the warranty as youve just stated, there should not be a $250 charge. For all intents and purposes, the fan replacement is not covered by the warranty. If you charge us for labor, fine, but $250 is absurd, especially when the fan stopped working so soon after installation. If the fan itself is covered, why would we need to purchase it in order to install it ourselves? You should just provide it. Or is that not actually covered either? Bottom line, a warranty that requires you to pay $250 for a simple repair is not a warranty. Nowhere in our contract does it state that we will need to pay that amount for a repair. If it had, we would not have agreed to it.]
  
  Regards,
  
  ******* ****

  

  Business Response

  Date: 03/12/2025

  Directly from the warranty: "SWAT Environmental warrants the radon fan for five years following the date of installation. During the five-year fan warranty there is a service fee for labor to replace the radon during the warranty period. Client must allow SWAT Environmental or its representative a right to entry to repair or replace such defective product or material. Failure to provide SWAT Environmental entry will void warranty in full." 

   

  Customer Answer

  Date: 03/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The contract does not state that we will be charged $250 (an insane amount) if our fan gives out much sooner than it should. You know thats an insane amount and thats why you dont tell people upfront. You have tons of complaints about this exact issue because people feel cheated due to your lack of transparency. No one explained this to us, just its covered by the warranty! and then when if inevitably breaks because its garbage (confirmed by other radon mitigation companies), you say its in the contract. You know this is wrong based on the number of complaints youve received but its obvious from your responses here that you dont care about the customer once youve gotten their money.]
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2, 2024: Initial appointment and installation of the radon mitigation system. Early November 2024: The system began making strange noises, indicating a loose component in the fan. November 11, 2024: A technician attempted repairs but failed to fix the fan. November 15, 2024: Another technician visited, instructed us to contact him directly, and revisited twice more. He reinstalled the system but pushed the tubing too far into the foundation, causing water to be sucked up and creating a gurgling noise, an issue we had never experienced before. This technician claimed our homes water level was too high and suggested installing a sump pump. However, a subsequent technician reshaped the piping and confirmed we did not have a high-water table. December 5, 2024: A confirmed appointment was missed without notice. December 12, 2024: Rescheduled appointment was canceled without communication, resulting in additional time lost from work. January 2025 (Multiple Dates): Appointments on January 15, 17, and 22 failed to resolve issues, leaving the system ineffective. The fan remains non-functional and continues to short cycle, with loose components causing further operational failure. Residual water remains in the rerouted system due to improper installation, compounded by a poorly angled tube allowing water to enter. Radon levels in our home remain alarmingly high. Before installation, levels were 17 pCi/L; they have since risen to 34.2 pCi/L, posing serious health risks to my family. Long-term testing shows daily levels exceeding 7 pCi/L, far above acceptable limits. Communication has been abysmal, with missed appointments, lack of follow-up, and failure to provide actionable solutions.Fix the fan and ensure it functions consistently. Resolve the residual water issues and reroute the system correctly. Ensure the system effectively mitigates radon levels as promised during installation.

  

  Business Response

  Date: 03/07/2025

  We resolved all concerns on 1/22/25 appointment. Last tested level was at 2.7 which is well below the *** recommended level of 4.0. 

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
  1. The fan remains non-functional and continues to short cycle, with loose components causing further operational failure. 
  2. Residual water remains in the rerouted system due to improper installation, compounded by a poorly angled tube allowing water to enter. 
  3. Radon levels in our home remain alarmingly high. Before installation, levels were 17 pCi/L; they have since risen to 34.2 pCi/L, posing serious health risks to my family. Long-term testing shows daily levels exceeding 7 pCi/L, far above acceptable limits. 
  4. Communication has been abysmal, with missed appointments, lack of follow-up, and failure to provide actionable solutions. 

  
  Fix the fan and ensure it functions consistently. 
  Resolve the residual water issues and reroute the system correctly. 
  Ensure the system effectively mitigates radon levels as promised during installation. 
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 03/07/2025

  Based on our last visit everything is functioning as it should. Please give us a call to schedule another service visit if there are still issues. 

  Customer Answer

  Date: 03/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was offered a full refund via an email. I will copy and paste the email. I think because of the lack of appropriate communication this is the best option going forward.
  "Okay it sounds like we are not going to come to an understanding of what is wrong with the system, a refund would be the best route for you going forward
  Thank you 
  *** *********
  Mid-Atlantic Field Manager
  SWAT Environmental
  *************************************
  1800-NO-RADON
  Mobile: **************
  ******************"
  Regards,
  
  ******* ********

  

  Business Response

  Date: 03/10/2025

  Looks like you have already been made aware of the resolution.  

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  How do we get the refund?
  
  Regards,
  
  ******* ********

  

  Business Response

  Date: 03/12/2025

  Billing team will determine if we can apply back to the credit card used or if we need to cut a check. 

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a radon system was installed that included a warranty and sample test of the system. I never received an answer on the sample test of the system test and no one returns my phone calls

  

  Business Response

  Date: 02/11/2025

  You spoke to someone from our service team today and they informed you that the test kit was left for you after the installation of the system. We also offered to send you another test kit. 

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Swat environmental did not stipulate when I would receive the replacement test kit and when I would receive another phone call to confirm
  
  Regards,
  
  **** *******

  

  Business Response

  Date: 02/11/2025

  The additional test kit was sent in the mail which you should receive within the next week or two. Once you complete the test kit you will be notified by the lab company of the results of the test. 

• Initial Complaint

  Date:02/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14, 2025 I spoke with ***** from SWAT Environmental. After asking me several questions he quoted me a cost of $1377.00. He said that would be the price out the door including tax and everything included except final wiring of power to the outside fan which I will have to have done by an electrician. He will send possible electricians via email. I never got an email from him with possible electricians. We agreed on a date of January 30th between 8-10 am for the install. He said he would hold that spot and sent me the proposal. After I got it I sent a confirmation for that date via the link they provided.On January 30 at about 8:00 am, **** from SWAT Environmental came out but wanted another $225 because he said he had to drill through brick. No thanks I told him that wasnt in the $1377.00 quote. He could not explain why they didnt look up my address to easily see what my house is covered with or check any of the real-estate sites to see it in writing. I called their office the next day and spoke with ******* who said he was the sales manager. ******* said they did not consider they had to drill through brick in their original quote which he said was now $1577.00. He did not answer me when I asked why I was told $225 yesterday and now today it was $200. He would not honor the original quote but offered to "split the difference" suggesting he would have me pay $1477.00 adding that they already gave me a $100 discount. I told him this problem has nothing to do with the $100 discount which they offered to everyone but it was about a dishonest bait and switch. Further, I was not splitting the difference and would not haggle with them. I hung up when he refused to honor his original quote.

  

  Business Response

  Date: 02/03/2025

  Sorry you have a different understanding of how things went. There was no "bait and switch" as the final pricing was given to you after the Technician did a walkthrough of the home. Because of the additional work needed that was not realized on the estimate given to you over the phone it was a little higher. You chose not to move forward which is fine. We attempted to work with you on the price but you refused to and rather just threatened to leave a bad review and take us to court. We wish you the best of luck getting your radon mitigation system installed by someone else.

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
  It is as I said.
  When I spoke to your expert I was asked all kinds of questions before I was given a final price. I have that final price quote from January 30th, 2025.
  You expert on the phone quoted the price and said it was the final price out-the-door taxes included.
  Your quote says nothing about there will be an inspection and the final price may be adjusted or any language similar.
  Your company failed to do minimal research by looking up the address to see the exterior construction of the house which is listed on almost every real-estate site as BRICK.
  Your man on site quoted an addition $225 not $200 which also leaves a question as to why your additional amount differs from his.
  Your quote also states Foundation inspected and cracks sealed as necessary to assure system efficiency.  No inspection was done.  
  
  Regards,
  
  ****** ******

  

  Business Response

  Date: 02/03/2025

  Clearly you have concerns with how we do our business so I'm not sure why you still want us to do the work. 

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Are you offering to do the job for the originally quoted price?

   
  Regards,
  
  ****** ******

  

  Business Response

  Date: 02/04/2025

  Not at this point. I think it is best you find someone else to do the work for you.

  Customer Answer

  Date: 02/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Figures... you had no intention of honering your agreement.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed a radon system in my house. The fan is no longer working and its still under warranty but they are saying it is a $250 service fee to come out and replace the fan. I asked if they could ship me a new one and Ill install it myself? They said no we wont do that because we have a technician in your area. None of my paperwork says there is a service fee for warranty work.

  

  Business Response

  Date: 01/17/2025

  The warranty is for the fan. We still have to pay our Technician for his time which is why there is a $250 service fee. 

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  On my receipt in 2 spots it says lifetime warranty on workmanship. It says the fan is covered by a 5 yr warranty. No where does it say there will be an install fee to cover labor.  I have offered to install it myself to the lady that I talked to on the phone if she would just ship one out to me. I had also asked to speak to a manager and have still yet to get a phone call. Ship me a fan Ill install it myself. 
  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 01/29/2025

  There is a process that the technician needs to follow in order for the manufacturer to warranty the fan. We need to show the fan will no longer be used by cutting the wires and uploading a picture of that as well as a picture of the fan. If you would like us to replace the fan then let us know and we will come out and do that. Otherwise, if you want to replace the fan yourself then you may go online and purchase a fan yourself and install it yourself.  

  Customer Answer

  Date: 02/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Where in my receipt does it say there will be a service charge for warranty work? It says nothing about it being a part only warranty.  The lady that I talked to on the phone said that if I was out of your service area that she would send me the fan.  Clearly the cord being cut is NOT the reason why you want the technician to install it.  I will be happy to install it myself and cut the cord so it cannot be used.  
  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 02/03/2025

  Looks like we are going to agree to disagree on this.

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My receipt says nothing about the fan being covered by a limited warranty or part warranty, it says nothing about a service fee to install it. Please send me the fan and cord assembly. Im asking you to provide a warranty fan just like the receipt says. 
  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 02/04/2025

  We will have a technician come out and replace the fan for you for $250. Let us know when you would like to get it scheduled. 

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:12/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely worst experience with the company. Almost always, There is no one to answer at the contact number provided. The technicians do not follow the requested headsup time. They keep rescheduling the service even after observing hazardous levels of Radon in the house. Whatever mitigation system they are installing is not removing radon as effectively as advertised.

  

  Business Response

  Date: 12/16/2024

  We spoke to you 4 times on 12/13/24 and have scheduled to come out on 12/18/24 to address your concerns. 

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When SWAT arrived, I had a perfectly functioning radon suction pit and fan with about 50% the pull needed for the radon level in my home. I called to get my average levels below 8.4 (before the pit it was around 13). Today I had working electric- and now, immediately after **** replaced the fan to my radon pit with one that was supposed to double the pull- I suddenly not only does my electric to the basement and outlets for the radon fan isnt working (including the outlet to my freezer full of $2000 worth of food and my washing machine full of wet clothes) cannot get power. I called and left messages and asked to speak with supervisors and have had 0 help. I started with a working radon pit and now my family and our health is at even greater risk. Im beyond furious with the unprofessionalism of this company. **** was lovely and apologetic and promised the company would fix what was broken during my appointment. Now Im being told they dont know who Im supposed to talk to. Not only that- but they havent even communicated pricing with me. I was quoted for a new pit, and was given a completely different service. If they charge my card- I will be refuting the payment for lack of service provided. The electrical work could cost thousands depending on what was broken during the technicians install- and I want to be made whole from this ordeal.

  

  Business Response

  Date: 12/10/2024

  As the Technician explained we removed the 2nd collection point from the invoice and added the FanMax as that was what was needed to bring the radon levels down. When the new fan got switched on it may have tripped the **** and need to have electrician out to see where it is wired to.