Complaints

This profile includes complaints for Uline's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Uline

  12575 Uline Drive Pleasant Prairie, WI 53158-3686

• 

  Uline Canada

  3333 James Snow Pkwy N Milton, ON L9T 8L1

• 

  Uline Shipping Supplies

  2200 S Lakeside Dr Waukegan, IL 60085

• 

  Uline

  Eagan, MN 55121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint with BBB against this business in 90 days. They continue to send very thick and completely unwanted, unsolicited catalogs and will not stop. I filed a complaint, then I moved and I have been at this new address for LESS THAN A MONTH, only a few weeks, and they are already sending these catalogs again to the new address! How in the heck do they even have this information? They must be stalking me in ways that are terrifying and absolutely invasive, creepy and I question the legality of itl. In fact, this is STALKING. It has crossed so many lines at this point that i am now fearful of how and why they are obtaining this information and how else they are using it. I have NEVER ordered from this company and have never given them this address. I barely updated it, so I have NO IDEA how they have it. I am frightened by this to be honest, and very upset. I am considering legal action at this point because of how scary and invasive it is. They have NO BUSINESS accessing my private information for ANY REASON. I hereby REVOKE their ability to access my private info, and order them to CEASE AND DESIST IMMEDIATELY. No more contact, ever. No more stalking my personal information. These catalogs force me to pick up mail at the post office because they are too big to fit in my home mailbox, and I'm not playing that game. I want this company to completely remove me from the database, however they obtained it, and LEAVE ME ALONE, FOREVER. I want NO MORE STALKING, HARASSMENT OR CONTACT FROM THESE CREEPS. And they are indeed creeps. This is truly frightening and unnerving. This company needs to be shut down.

  Business Response

  Date: 08/29/2024

  We have processed a request to remove the address above from our mailing list.  I also left a voice for ***** to contact us for further assistance. We will be happy to help remove her from our mailing list.  

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  

  i absolutely DO NOT ACCEPT THIS RESPONSE because Uline has now been calling my personal cell phone (because BBB required it and shared it with them so now they have that too!!!) and now they have been calling my cell phone relentlessly for the past 2 days.  At this point, this is CRIMINAL HARASSMENT and I am pressing criminal charges against them with law enforcement agencies.  Ill also be filing complaints against the BBB for sharing my personal contact information and adding to the problem, enabling them to stalk and harass me even more.  Shame on all of you.  I

  am also considering a class action against Uline at this point since they seem to enjoy harassing people and clearly need deterrent other than complaints. Maybe a good lawsuit would put a stop to this criminal behavior.  We are about to find out!!!

   

  DO NOT F****** CALL ME AGAIN.  EVER.  
  
  Regards,
  
  ***********************

  Business Response

  Date: 08/30/2024

  We have processed the request to remove the address from our files. 

• Initial Complaint

  Date:08/21/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 19th 2024 - I submitted an order for delivery to my residence, around 5pm. The order shipped around 8:50pm from *********, **. Around 11:50PM, I contacted customer support to ask for ********************** I was given two options - return the items myself, using a contracted service or wait to reject it when it arrives. I was told I would have to pay ***************** costs. ($249 & $249) August 20th 2024 I waited around all day and the driver never arrived. I contacted the trucking agency to ask if they could return the items, instead of driving to me, they never responded. August 21st 2024 I contacted Uline for an update on the return and they mentioned the driver would arrive to my address, between 8-5pm. I explained how frustrating it is to have to stay home and wait for an order, Im returning anyways. I was then told that they would contact the dispatch and inform the driver, I might not be there to reject it. Why didnt they do this in the first place? I feel completely taken advantage of. ************ is only 4 hours away from me. They had more than a business day to coordinate the return, before it reaches me. They are obviously trying to continue the delivery process, to charge me $249 when it is completely unnecessary, as I requested a return long before the delivery window. The shipment history is all over the place. The order was shown as unscheduled all day yesterday on the website tracking, yet today it is now scheduled for delivery. I will gladly pay the delivery fee, but I do not feel it is right for me to pay the return fee. I allocated them PLENTY of time to adjust the order before it started its final transit to me. My order has been shown in the return column on the website, since I contacted them on the 19th. Why in the world would they continue to ship it to me, knowing I asked to return it. It is obvious they had the ability to contact dispatch the whole time, yet chose until last minute to make any attempt.

  Business Response

  Date: 08/30/2024

  We attempted to contact **** via phone three times, and sent an email, to apologize for the miscommunication.  Opportunity has been addressed internally.

  Customer Answer

  Date: 08/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several years our business has received unsolicited catalogs from ULine. Their catalogs are quite large and take up our small post office box. This latest one an inch thick. Not only does this cause us to have to stand in line for overflow mail but it has caused injury to our hands in trying to get them out of the box. I have called once or twice a year to request to be taken off of the mailing list and explaining the trouble it causes. They always assure me that have taken us off the list but withing a matter of months I receive another one. To continue to ignore reasonable requests made multiple times to put a stop to something that is causing undue hardship is not acceptable. I need to be contacted by someone in the position to correct this harassment permanently.

  Business Response

  Date: 07/19/2024

  We contacted ***** and advised her we will remove her from all future mailings.  Issue has been resolved.

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uline has sent me a big thick magazine / catalog. I never authorized for them to send me their junk mail. I have never dealt with them ever so I don't know why they think it is okay to send unauthorized junk. This item is large and takes up half of my mail box. I want them to remove me from their contacts and to immediately stop sending me any of their junk. On the Catalog it shows Customer# ********** and Priority code *****. It is also addressed to my LLC Shot by *** Photography and photo booth services. Please see the attached image of the back of this thick catalog.

  Business Response

  Date: 07/11/2024

  We attempted to reach the customer via phone but were not successful.  We have sent her an email to advise that we will remove her from all mailing lists moving forward.

• Initial Complaint

  Date:05/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchasing my information and spamming me with catalogs that I have to dispose of at my own expense. They have clearly been purchasing information from **** because I only send business related mail through **** from ONE address. Unacceptable. I get 3-4 on each cycle of catalogs!

  Business Response

  Date: 05/21/2024

  Good morning, We are happy to remove the mailing address from our mailing list.  Please give us a call at **************. We will process your request for removal from the mailing list. 

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 40' x 60' "Heavy Duty Woven Poly Tarp" (Model S-*****) on September 27, 2023. It was used as ground cover for a skating rink. 1) This is hardly water resistant, and I would say this tarp is closer to the "sieve" family than the "tarp" family. That's not the issue, though... 2) After one season, the tarp tore apart when putting it away for the summer. It had lost its "heavy duty" rating over the winter. 3) It is not vermin-proof either. The first time I've ever seen mice eat a tarp. Uline stated that the product did not have a warranty and that I could not get a refund. Do not waste your money on this product, as disposing of garbage can be expensive.

  Business Response

  Date: 05/02/2024

  Completed a quality check on existing stock and found all meet specifications. Item is meant to be water resistant, but is not water proof.  We were unable to reach customer, sent an email to advise a 50% credit was issued on his order for customer satisfaction.

  Customer Answer

  Date: 05/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IMMEDIATELY suppress address and CEASE and DESIST ALL catalogues being sent to ************************************************************************** and NEVER send another catalogue to this ADDRESS again! The 50+ businesses you feel fit to harass every month DO NOT EXIST at this address and we're sick and f****** tired of receiving 50 pounds of catalogues dumped in our lap every 3 weeks!

  Business Response

  Date: 04/04/2024

  We attempted to reach the customer to obtain additional information to suppress catalogs, like a company name or suite #, but the phone number provided was invalid.  The address given is a general address for several businesses, many of which are current Uline customers, and without identifying information there are no additional steps we can take.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had an account with ********************** for over two with good business credit. Place an order for under $1,000 and I get a call saying the I have to pay $800+ as a partial payment because I previously only placed two orders for very low amounts. I feel that Im be singled out and discriminated on because of my ethnicity and Muslim name. I say this because I have a net 30 account with this company and was never given a balance until today! Which is very odd. I was told is was only $100 which is outrageous. I then asked for a manager or supervisor from the agent named ***** and he assured twice that he was getting his manager only to transfer me to another customer service agent that he said was a manager. He purposely lied and I have it recorded and Im willing to use in court as evidence. Ive never heard of a net 40 account that you are not given an account limit to use for the purchase of products. Why am I just being told after two years no emails letters calls or text explaining this. Its only because I placed a new order totaling $900+ under $1,000 so now they feel as if Im not responsible to pay when its never been a payment issue and they never told me the proper account information

  Business Response

  Date: 03/06/2024

  The order in question was held by our ***************** due to lack of business and commercial trade information.  There were also indicators that could present risk and/or fraud, which necessitated prepayment.

  Indicators: Billing address differed from the D&B address.  D&B report included a note of potential fraud.

  While we understand the customer was upset, we cannot offer payment terms other than credit card.  We recommend customer follow up with D&B for more information.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See details of issue attached (as well as supporting documentation).

  Business Response

  Date: 02/07/2024

  This complaint is for ****** refrigeration Phone Local: ***************.  Please reassign to correct company. 

  
  Address
  ***************************************
  *********, ********* 53223
  Phone
  Local: ***************
  Email
  Sales: ****************
  Service: ******************************

  ******************************************************************************************************

   

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I BOUGHT A INTERNAL FENCE, THEY PROMISE DELIVERY NEXT DAY.THEY DID NOT SHOW UP THEN I CALLED COMPANY AND TOLD THEM I HIRED CONTRACTORS I HAVE TO PAY THEM THEY GIVE SOLUTION PAY EXTRA WE WILL DELIVER SAME DAY , I ACCEPT THEIR PROPOSAL , THEY CHARGED ME ***** MORE .THEY DID NOT DELIVER AGAIN.THEN THEY SHOW UP NEXT MORNING **** AM WE OPEN AT 10.00.I HAD TO PAY CONTRACTOR ******,TWICE THEY CUSTOMERS SERVICE PEOPLE SO RUDE AND UNFROFESSIONAL THEY SHOULD PAY ME 4 ****** I LOST BECAUSE OF THERE FAILURE NOT TO DELIVER AS PEWR THERIR WORD

  Business Response

  Date: 12/28/2023

  The original order was placed on 12/19, but was held overnight by our ***************** due to possible fraud. Order was released on 12/20.  Customer wanted order to deliver 12/20 and Uline offered to look into same day options but declined to pay the courier fees.  Customer declined to pay the same day rate of $973.52 and agreed to standard, one day delivery, with ***** Freight.

  ***** Freight delivered the order on-time on 12/21 at 10:13am.  

  Our CS team has since reached out to this customer, confirmed he received the item, and issued a full shipping credit of $60.39.