Complaints

This profile includes complaints for Doheny's, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Doheny's, LLC

  10411 80th Ave Pleasant Prairie, WI 53158-2811

  
• 

  Doheny's, LLC

  5102 Green Bay Rd Kenosha, WI 53144-1721

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/22/2022 I placed an order with Doheny's for a solar pool cover. It arrived on 9/25/2022. On 9/27/2022 we opened the box and pulled out the cover. It was very similar to bubble wrap and not the product that we thought was advertised. It was poor quality.I immediately emailed customer support. I didn't hear back from them and waited 24 hours. My husband then took the box to both Federal Express (they had shipped the box via ***** for $9.99). ***** said the cheapest method of shipping would be $155 and that was ground over one week. We then took it to *** and the cost was $151. The product costed $219.99 plus tax and shipping $227.I immediately called the customer support line and the first agent kept me on the phone for 25 minutes asking me question after question. Then I asked to speak with a manager and they had all gone home at 4:30 and it was 5PM their time. A supervisor ****************** got on the line and started saying the same thing that the first agent said. I was so frustrated and told her to "stop" I didn't want to hear that their policy was for me to pay shipping. I told her I wanted a return label and I was willing to pay them the same $9.99 that they originally charged me but she was unwilling to do that. She said that I had 30 days from the date of the order on 9/22 to return the item (not when I received it). My complaint is two-fold: firs the quality of the product which is extremely poor and then the fact that they want me to pay $155 to ship a poor product back to them for return when it only costed $219.99.I have ordered items from them in the past without issue, I tried to make ******** understand but she would not budge on their policy,

  

  Business Response

  Date: 10/11/2022

  Hello,

  Please see the attached for a copy of our return policy. What the Customer was instructed is accurate, if not satisfied with the product it is the Customer's responsibility to procure and pay any return shipment fees associated.  However, it does appear that we did on 09/29 after speaking to the customer offer a label to return the cover back at our discounted rate. The offer was for our shipping cost to be deducted from the Customer's refund.  It appears this may not have been clearly communicated or a misunderstanding occurred, we did reach back out to the Customer after this complaint was filed to clarify the previous offer.  Since then, the cover was returned, and a refund has been issued minus the shipping fees. Please note the bank does typically have a processing time of approximately 72 business hours before the refund will be visible on your cards statement. 

• Initial Complaint

  Date:09/20/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******-3000-019 Dohenys customer ********************** confirmed that I do indeed have a warranty on their product that they charge extra to obtain. However, I am accusing that this so called warranty is a complete and total scam and fraudulent business practice. Customer ********************** explains the warranty only covers manufactures defects and could not even explain what that would be. Normal rips and tears could be from weather or chemicals, they said. I believe a product that is under a so called warranty and doesnt even last for 120 days is a manufacturers defect. Its a swimming pool cover, alleging weather and chemicals is a catch all scam theyre using to deny any claim on their so called warranties. Im requesting this business stops advertising such if theyre not going to make good on it and a full refund for my purchase.

  

  Business Response

  Date: 10/03/2022

  Hello,

  As it is true that rips and tears in the product apart from being located on the seams is typically not considered a manufacturers defect and there for not covered under warranty.  I have included the warranty card explaining the terms of you warranty that was included with the cover at the time of purchase.  This card does detail all of this information, I also see that when you had contacted us we did instruct to still start a warranty claim so the damage to your cover could be inspected under the warranty terms.  We instructed that 2-3 photos be sent to ******************************************,  I do not see that any photos were sent to see if we could proceed with a warranty claim.  We would be more than happy to inspect the cover to see if the damage you are describing qualifies as a manufacturer defect if you could forward these pictures please.  Please also note that the warranty is pro-rated based on the purchase date, which in this case is 10/04/2021.  

• Initial Complaint

  Date:09/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible customer **********************. I purchased an in stock diving board due to needing it quickly, but after paying the $900, they immediately delayed shipping due to backorder. No info on delivery date until I emailed and asked, then i was given a delivery date that was broken and rescheduled several times. It arrived 4 months after the order, much too late to use for the party we had ordered it for. Turns out it didnt fit our application, so I asked to return, which they accepted, at my expense. I returned the board, without even removing it from the box, paying $267 for shipping. No response until I emailed and they then said they would not be refunding any of my money because it was received damaged. I am awaiting proof of this. So I have spent nearly $1200 and nothing to show for it. I think they should refund my money.

  

  Business Response

  Date: 09/29/2022

  The item did state on the website that it was on backorder at the time the order was placed, Many of our manufacturers are still facing the challenges of the supply chain and it was further backordered a few times.  Every time the back order date changed we did send an email with the new anticipated shipment date. The order did ship on August 17th, the Customer than discovered they had ordered the incorrect size and returned the product.  Unfortunately the item was damaged in transit and was returned to us in not new or resalable condition.  Please see a copy of our return policy attached as well as pictures depicting the damage to the board.  For instances such as this, we always recommend our customers insure their packages with the shipping company of their choice.  We would be happy to cooperate with your shipping company if you would like to file a claim and they would like to inspect the package. 

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3, 2022, I ordered a 1.5 horse power pool pump for my inground pool. They shipped me a 1 horse power pump, unbeknownst to me. I had it installed and it worked for 1 or 2 days then died. I called to return and get a refund. They sent me a shipping label and told me my refund would be applied within a few days after receipt of pump back to the company. I call and followed up the pump was received, which it was and was told credit card would be refunded in a few days. Instead they shipped me another pump and when I called to question, they told me it was a replacement pump - which I did not request. They shipped me another ***** label and again stated refund would be applied a few days after receipt. I have called customer ********************** several times and I continue to get the run-around. It is now Sept 16,2022 and all I want is my refund. I would not recommend this company. They are a total scam.

  

  Business Response

  Date: 09/28/2022

  Hello,

  I apologize for the misunderstanding and a replacement being sent versus a credit being issued.  I do see that the refund was processed back to your card on 09/17/2022 in full, this should be visible on your cards statement.  Please note that it does take approximately 72 business hours for the credit to be issued, 

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Pool Solar Cover model clear ****, Sept. 1, 2020, for $190. part of multiple items in a purchase total of ******. on ********** card. The solar cover started to thin and dissolve into fragments and I spoke to Doheny's in early July. They said to send pictures to obtain a full refund or replacement since the warranty was within 2 years of purchase. I sent pictures on July 28, 2022. They were sent from my smart phone with automated response from Doheny's on Aug. 3 stating they were received and processed. On Aug. 8 they responded to send pictures without the reel. I sent the pictures again and stated there was never a reel involved. On Sept. 8th, I called again. On Sept. 9th they said still no pictures. I am sending the pictures to you to confirm the evidence and I have the confirmed E mails which began July 28 and copied to NJ office of consumer affairs. I seek a refund for the purchase of model clear **** on July 28th since the original purchased model **** is obviously flawed. Today the warranty ***** at Doheny's at ***************************************** phone ************ would only hang up on me.

  

  Business Response

  Date: 09/28/2022

  Hello,

  Attached please see a copy of the warranty card that was provided with your purchase from your winter cover order on 09/01/2020.  Warranty is for direct replacement only, and is a pro-rated warranty.  The pro-ration chart is also attached.  We would be happy to approve your warranty under these terms and send you the corresponding approval letter for the terms of your warranty replacement.  I do apologize although we never received the photos that were sent.  Unfortunately, we are not capable of issuing credit under warranty.  We do guarantee our products for 30 days from the purchase date, after 30 days only manufacturer warranty applies.    

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] Unfortunately, Doheny's has given you the warranty for a winter cover.  This issue is about the Solar Cover.  The enclosed attachment picture is the solar cover warranty.  *********** states that they can replace if defective within 2 years.  They have the pictures of the defective solar cover, now undisputed since they are enclosed with this initial BBB complaint which you have forwarded to them.  Why aren't they addressing both the content and evidence of the defective SOLAR COVER in this dispute?! They have sent you misleading information which is irrelevant of the problem of Solar Cover Clear **** series!  The only acceptable settlement is replacement of this product since it occurred within 2 years of purchase.  I will accept replacement if a credit is not possible.
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 10/04/2022

  Hello,

  I apologize for the confusion on our part and misunderstanding that you were talking about the winter cover.  The warranty for the solar cover from 2020 was approved.  Under warranty we are only asking that a $20 check or money order along with the signed warranty approval letter be mailed to us to send you the replacement cover under warranty.  The preciously sent approval letter is also attached. 

  Customer Answer

  Date: 10/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  Will Doheny's provide another clear **** series rather than the **** series which deteriorated within 2 years.  I am willing to pay the difference for a more quality product which may prevent another tedious warranty application.
  Regards,
  
  *****************************

  

  Business Response

  Date: 10/21/2022

  Hello,

  In the time since this complaint was issued, the Customer purchased a second cover outside of warranty.  The second cover purchased was the thicker cover that the Customer is requesting as an upgrade in the last response.  We have credited the customer back for the warranty replacement costs and the difference in cover pricing.  Warranty is for direct replacement of identical products which is why there was also an upcharge for the uprated cover. 

• Initial Complaint

  Date:09/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a filter and then within less then 24 hrs before it had shipped called and canceled. I was told there would be a $20 fee for processing and the rest would be refunded. 2 days later the item arrived. I have now been trying since to July to get it returned and they refused to respond until tonight when they told me it was past the 30 days. Its a ******* item that I do not need or want. I want it gone and my money back. This item should have never shipped.

  

  Business Response

  Date: 09/28/2022

  Hello,

  The order had already processed and shipped at the time the request to cancel was made, which is why the reroute was offered.  There is a fee passed on from ***** for rerouting the package of $18.50.  We can attempt to reroute and credit less this fee but ***** due to their speedy shipping is not always capable of catching the package to turn it around.  This was the case with this order, and for this reason we do not guarantee the reroute and if the item is received the Customer must follow our standard return policy.  In which, the Customer is responsible for the return shipping costs if they were not satisfied or made an error in ordering.  The customer did not return the product for a refund in accordance with our return policy and instead disputed the charges.  It wasn't until the dispute was closed in our favor that we were contacted regarding the return.  To this date we still have not received the product back as return to apply a credit to the account.  I have taken the liberty to issue a prepaid shipping label to the Customer, however please note that the return shipping fees will be deducted from the products refund. The total for our associated shipping costs would be $77.78.  Please note the item must be in new and resalable condition for a refund to be applicable. 

  Customer Answer

  Date: 10/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I however have no recieved the stated return label and request it to be resent.
  
  Regards,
  
  ************************* *******
  

  

  Business Response

  Date: 10/11/2022

  Hello,

  I have reissued the label for the second time, please note this email will be coming from a ***** Email address and not from our company.  Sometimes these messages do get filtered into a spam or junk folder.  

  Customer Answer

  Date: 10/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have checked all folders in the email ********************** and no email from ***** with a return label has been received. I requested proof that the return label has been sent. 
  
  Regards,
  
  ************************* *******

  

  Business Response

  Date: 10/18/2022

  Hello,

  We have sent it numerous times; I apologize that you are not capable of locating the label.  I have attached another label in this response along with the return instructions. 

• Initial Complaint

  Date:09/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2021, we ordered a pool robot from Doheny's. It arrived several weeks later but the treads that allow it to climb the pool walls and clean them and the pool floor were too big and falling off. We contacted Doheny's and they said they would send replacement treads. We waited weeks and new treads were finally sent. These treads, too, were too big and fell off. I contacted them again in late August and the sales rep at Doheny's asked me if I wanted to continue to try to get a correct part for the robot, or, since I was still in the window of when I could return the product, would I like to return it? I said I would like to return it. She said she would send me shipping labels but I had to drop it at ***** (about a 30-minute drive each way from my house.) Since the onset of the pandemic, I have had to work 7 days a week, basicially from when I get up until I go to sleep, and I also care for and support (financially) someone with a brain injury. I asked her if I could have more time and she said, she could not issue shipping labels with more time but I could call back later when I had more time and someone else could give me a set of shipping labels. I emailed later and was told they could not find my order, so I called, and a supervisor said I could not return the robot. I asked my credit card company for help but Doheny's lied and said I was not in the time frame to return the robot, although their staff member had clearly told me I was in August. I am in a difficult financial and personal situation, working 7 days a week and I have been a good customer of **********************'s, spending over $1000 each year. I don't know why they are lying now when I was clearly told in August that i could return the robot and I could call back later to get the shipping labels to do so. I think its very unethical of them to tell customers one thing and then to deny that we were ever told it and refuse to honor their own company policy. I find this often with large corporations nowadays

  

  Business Response

  Date: 09/23/2022

  Hello,

  I see the original order for this cleaner was placed 07/21/2021, here at Doheny's we have a 30 day satisfaction guarantee after 30 days only manufacturer warranty applies.  We would have only been able to accept this cleaner back up until 08/21/2021. After this time all warranty claims would have needed to be made and directed towards Maytronic's, the manufacturer.  It does have a 2 year limited warranty through them and you may contact them for warranty assistance at ************** or at www.maytronics.com.  Attached I have provided a copy of our return policy as it appears on our website in which the cleaner was ordered from.  

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a solar pool cover from this company but did not know our new pool would come with the same cover. We took the cover out of the box but never used it. I called the company and they said we could send it back (we only had it for a week). So we paid $65 to ship it back to the company. They are now refusing to give us a refund because they say "it is not in re-sellable condition". Which is false. It was never used. We would like a full refund.

  

  Business Response

  Date: 09/22/2022

  Hello,

  It is true that the cover was not in new and resalable condition and under our return policy does not qualify for a refund.  The cover even though it was not placed on the pool, was returned with sand and dirt.  We have gone ahead as a courtesy and refunded the order in full.  Please allow approximately 72 business hours for the credit to appear on your cards statement. 

  Customer Answer

  Date: 09/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a #**** below ground pump, it was working fine there the LED screen dose not work, call customer ********************** told me sorry cant help you buy a new pump, the pump isnt a year old. If you buy a pool pump from these people remember there customer ********************** is awful, also you try to get answers from Dohenys company itself you have a better chance of getting a winning lottery ticket.

  

  Business Response

  Date: 09/26/2022

  Hello,

  We have made attempts to contact you in regards to the warranty of this item, although it is true the pump you currently have is no longer available and has been discontinued due to changes in policy with the ************* ********** of ************* We are able to have you return the pump for a merchandise credit, this credit may then be applied to the purchase of any other pump that we do currently have in stock.  Your account has been notated with this information, the warranty was a 1 year warranty which technically expired a year after the purchase date (09/06/2021).  We can extend this offer if you contact us in an appropriate amount of time.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter purchased a gas pool heater that was delivered June 5,2022. She finally found a plumber to install it late August only to find out that her gas line can not accommodate the size of the heater. Called Dohenys and asked if we could return this unit and exchange it for one that would work with her size gas lines. They informed me its too late to return. I questioned their return policy which states after *************************************************** with that but they still will not accept the heater back. Needless to say now she is stuck with a $4000 heater she cant use! We are willing to pay return shipping and restocking fee! All we want is to exchange for different heater! This company has no customer satisfaction as far as Im concerned. And they need to change the return policy if they have limitations on when you can no longer return an item. This heater has never been used and they took her money and now could care less of their customer. Her order number is *************** ***************************

  

  Business Response

  Date: 09/16/2022

  Hello,

  The return policy is a 30 day satisfaction guarantee, as long as the item is in new and resalable condition.  We were actually contacted in regards to the return with in the 30 days from purchase and supplied the Customer with return policy and instructions.  After 30 days, only manufacturer warranty is applicable.  The warranty is held through the manufacturer and only covers manufacturer defects for repair or replacement.  The product was purchased 5/28 and would have been eligible for return through 6/28/22.  We were only contacted again regarding the return on 09/02, 2 months past the return policy expiring. Unfortunately, we would not be able to accept the product back as a return at this time. 

  Customer Answer

  Date: 09/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  The attached file shows their return policy. After 30 days there is a restocking fee as stated. No where is it stated it cant be returned after 30 days  This is their policy in black and white and they are falsely advertising  If after 30 days no returns were allowed that is what it should say  Once again just looking to return heater in exchange for different one  Thank you 

  Regards,
  
  ***********************

  Customer Answer

  Date: 09/20/2022

  The attachment was emailed to *****************************************************. Thank you 

  

  Business Response

  Date: 10/04/2022

  Hello,

  We have been attempting to contact you via telephone on the number provided on the order.  We would be able to accept the item back, you would need to be responsible for shipping and insurance of the product back to our warehouse here in ****************, **.  Please note that the item must be in new and resalable condition and we would not be able to apply any credit if damaged.  This is why insuring the package in case any damage occurs is important as you would still be able to file a claim with the shipper to recoup the cost.  There will also as the policy states be a 20% restock fee applied if the item is found to be new and resalable.  

  Customer Answer

  Date: 10/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  I have informed them prior to this complaint that we do not have the original box as the package upon delivery was left in the rain but we will have it securely delivered back to them so just want to make note of this so that the company does not say its not able to be resold because its not in original box. Thank you 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

  

  Business Response

  Date: 10/11/2022

  Hello,

  The item does not need to be in its original packaging, it is recommended that the product still be palletized and in similar packaging condition as when the unit was delivered to prevent damage.  

  Customer Answer

  Date: 10/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for the update as wanted to make sure there were no issues with it not being in an original box. One other question from the company is can they recommend a freight company to ship back since thats the requirement they have without the cost being almost $1000 to return? Thank you kindly 
  Regards,
  
  ***********************

  
  

  

  Business Response

  Date: 10/18/2022

  Hello,

  I apologize however as we are not locally based in your area, we would not have any recommendations for freight carriers in your area or would we be privy to any companies' rates. The freight carrier that we utilize is R&L Carriers, they should also be able to provide you a quote for the return shipment costs. 

  Customer Answer

  Date: 10/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Thank you for that information and will inquire to them to get the item shipped back 
  Regards,
  
  ***********************